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  • Sound/Audio issues on Windows

Are you having problems with the sound effects or music in your game?  Or have you received an error message referring to the component bass.dll?

These issues usually stem from outdated sound card drivers.  

What's a driver?  Well, your computer uses an Operating System like Windows XP to run, but your computer is made up of a lot of smaller devices that also need operating systems of their own.  The operating systems for graphics and sound cards are called drivers.

Sound card manufacturers release driver updates regularly to address compatibility issues.  Typically, a new driver is available every 3 to 6 months.

Updating your driver should be a fairly simple process, though it may sound intimidating.  You may need to contact your computer manufacturer for direction, but first we'll walk you through trying this out on your own, because it's easier than it sounds.

Start by running the DirectX Diagnostic Tool (DxDiag).  This is a Windows tool designed to take a snapshot of your computer's operating components such as the graphics card, sound card, and DirectX version.  To launch this tool:

Windows XP:

  1. Click on your Start menu
  2. Click Run...
  3. In the text field, type dxdiag
  4. Click OK.

Windows Vista or 7:

  1. Click on your Windows icon (bottom left corner)
  2. In the Search box at the bottom of your Start menu, type dxdiag
  3. Click Enter on your keyboard.

Note: Occasionally, you may be prompted with a Yes or No question concerning Microsoft Windows digitally signing your drivers. If this occurs, and your computer is connected to the internet, select Yes, otherwise, select No.

The model and manufacturer of your sound card can be located under the Sound tab in your DxDiag. You will find the model of your sound card next to Name and the manufacturer of your sound card next to Manufacturer.

Usually, the best way to locate and download the most current sound card drivers is by visiting the manufacturer's website, and searching for your particular model of sound card under the support or drivers section.

If you need more in-depth assistance with this process, we recommend contacting the manufacturer of the sound card or of your computer.

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