Customer Support

Jobs at PopCap
  • Graphics issues on Windows.

Is your game not displaying properly on your screen?  

These issues are often the result of outdated graphics card drivers.  

What's a driver?  Just as your computer uses an Operating System like Windows XP to run, your computer is made up of a lot of smaller devices that have operating systems of their own.  The operating systems for graphics and sound cards are called drivers.

Graphics card manufacturers release driver updates regularly to address compatibility issues.  Typically, a new driver is available every 3 to 6 months.

Updating your driver should be a fairly simple process, though it may sound intimidating.  You may need to contact your computer manufacturer for direction, but first we'll walk you through trying this out on your own, because it's easier than it sounds.

Start by running the DirectX Diagnostic Tool (DxDiag).  This is a Windows tool designed to take a snapshot of your computer's operating components such as the graphics card, sound card, and DirectX version.  To launch this tool:

Windows XP:

  1. Click on your Start menu
  2. Click Run...
  3. In the text field, type dxdiag
  4. Click OK.

Windows Vista or 7:

  1. Click on your Windows icon (bottom left corner)
  2. In the Search box at the bottom of your Start menu, type dxdiag
  3. Click Enter on your keyboard.

Note: Occasionally, you may be prompted with a Yes or No question concerning Microsoft Windows digitally signing your drivers. If this occurs, and your computer is connected to the internet, select Yes, otherwise, select No.

The model and manufacturer of your graphics card can be located under the Display tab in your DxDiag. You will find the model of your graphics card next to Name and the manufacturer of your graphics card next to Manufacturer.

Usually, the best way to locate and download the most current graphics card drivers is by visiting the manufacturer's website, and searching for your particular model of graphics card under the support or drivers section.

If you need more in-depth assistance with this process, we recommend contacting the manufacturer of the graphics card or of your computer.

If you are still having graphics/display issues with your game, it may help to change your resolution settings:

Your game cannot be running while you adjust these settings.

  1. Right-click the shortcut icon for your game (if you don't use a shortcut, right click the .exe file).
  2. Click Properties.
  3. Click the Compatibility tab.
  4. Click the box to run your game in 640 x 480 resolution.
  5. Click OK.

There may also be settings on your monitor itself that are affecting how your games display. Try using the monitor buttons to look for a display setting with options such as 1:1, Aspect, & Fill. Based on the resolution you have your monitor set to, it may or may not be possible to alter those settings. When you run at a very high resolution, your monitor knows what aspect ratio it is capable of displaying.

Need further help?
Back to Top