Customer Support

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  • I have a problem running my game on Windows 7, Vista, or XP

Sometimes, operating systems and software from other companies aren't completely compatible. While we continually test all our games on all operating systems, each computer is different, and there are far too many variables.  Running a game in Compatibility Mode can sometimes resolve technical problems that arise.

Windows 7

  1. Right click the shortcut to your game (if you don't use a shortcut, right click the .exe file).
  2. Click Trouble Shoot Compatibility.
  3. Click Try Recommended Settings.
  4. Click Start the program....
  5. A blinking shield should appear near the bottom of your desktop. Click the shield to bring up the prompt that reads Do you want to allow the following program to make changes to this computer?
  6. Click Yes
  7. If the game launches in the background, click on the game window to start playing and test whether the game runs properly.
  8. When you close the game, the program compatibility trouble shooting window will still be open. If the game worked, click next, then Yes, save these settings for this program. (If the game worked and you saved these settings, skip to step 11)
  9. If the game didn't run properly, after closing the game, click No, try again using different settings.
  10. Check all of the boxes that describe what happens when you try to run the game, then click next.
  11. Click Start playing, and test your game. The game should now run properly.

Windows Vista

  1. Right click the shortcut to your game (if you don't use a shortcut, right click the .exe file).
  2. Select Properties in the right-click menu.
  3. Click on the Compatibility tab.
  4. Check the box beside the text: Run this program in compatibility mode for:
  5. Select Windows XP (Service Pack 2)
  6. Check the box beside Run this program as an Administrator.
  7. Click Apply, then OK.
  8. Restart your game and play!

Windows XP

  1. Right click the shortcut to your game (if you don't use a shortcut, right click the .exe file).
  2. Select Properties in the right-click menu.
  3. Click on the Compatibility tab.
  4. Check the box marked Run this program in compatibility mode for:
  5. Select Windows 98/Windows ME.
  6. Click Apply, then OK.
  7. Restart your game and enjoy!
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