Please refer to the troubleshooting tips below for some basic steps that should resolve most issues with our free online games.

Several of our free online games currently work only in Internet Explorer due to the need for an ActiveX control incompatible with other browsers.  Most games work in multiple browsers but will still exhibit better performance in some than others.  If you are having difficulty with your online game performance, we strongly recommend trying alternate browsers.

In order to play the free online games, certain components need to be installed and activated on a computer through its browser. Depending on your computer, the browser you are using, and which games you are trying to play, you may need to install/enable ActiveX or update Flash or Java. If the necessary add-ons are not installed through the computer's Internet browser, our free online games will not operate properly. Please refer to your computer's help articles or your browser's help articles for further help installing and activating these components.

Other possible issues that could cause blocking of our Online games may be firewalls and virus scanners. We recommend you add our site to your list of "Safe" or "Trusted" Sites for your browser, firewall and virus scanners. Please refer to your software's help articles regarding adding safe/trusted sites.

Further instructions on resolving online games issues:

1. Clear your Internet cache.

Clearing your Internet browser cache/cookies can fix many common issues with pages failing to load. Some browser components may need to have their cache cleared as well. We have provided steps for most common browsers here.

We recommend that you also clear the Java cache and temporary Internet files.

Many Internet games and tools use Java to operate. Often, clearing the cache for Java will resolve numerous issues. In order to delete the Java cache, which is different from the browser cache, please follow the steps below.

1. Click Start.
2. Select Control Panel.
3. Double click and open Java.
4. Select the General tab.
5. Under Temporary Internet Files, select Settings.
6. On the window that opens, click Delete Files.
7. Make sure all boxes are selected, and click OK.

Restarting your computer after following the above steps can also help the performance of the game.

2. Update Flash.

You may need to install or update to the latest version of Adobe Flashplayer.

http://get.adobe.com/flashplayer/

If you need assistance installing the latest version of flash, you may find instructions on the page: 

http://www.adobe.com/products/flashplayer/productinfo/instructions/

3. Installing our ActiveX [PopCap Games Loader].

If you are having trouble playing the free online versions of Bookworm Adventures, Chuzzle, Hammer Heads, Insaniquarium, or Peggle, you may not have our ActiveX control installed/enabled.  Please note, at this time, these games can only be played in Internet Explorer due to the need for the ActiveX component.  When you go to play the game, you may be prompted with a screen that will walk you through step by step on how to install our ActiveX.

If you do not receive the steps to install our ActiveX, you have another option. You should see a yellow drop down box appear near the top of the window asking if you would like to install the PopCap Games Loader, please click this box and select 'Install ActiveX Control'.

Once you have installed our latest ActiveX, your game should begin!  If not, try refreshing the page or closing and relaunching your browser.

4. Enable Java.

Java may need to be enabled in your browser options.

Internet Explorer

1. Under Tools, select Internet Options.
2. Select the Security tab.
3. Set your security level to Medium or lower.
4. If you have chosen to customize your security settings for the Internet zone, be sure that under the Java heading, "Java permissions" is not set to "Disable Java." Select one of the three safety levels instead. Also be sure that under the Scripting heading, "Scripting of Java Applets" is set to "Enable" or "Prompt".

Google Chrome

1. Click on the little wrench icon to open the Tools menu.
2. Click on Under the Hood.
3. Click the button labelled "Content Settings" in the Privacy section.
4. In the JavaScript section, "Allow all sites to run JavaScript (recommended)" should be selected.

Netscape

1. In the Menu bar, click Edit.
2. Click Preferences.
3. Select Advanced.
4. Check mark Enable Java and Enable JavaScript.

Firefox

1. Under Tools, select Options.
2. Select the Content tab.
3. Check mark Enable Java and Enable JavaScript and select OK.

Windows XP Users:

If you have a new installation of Windows XP or Internet Explorer 6, you may need to download the Java Virtual Machine from Sun. Please refer to the following link: http://java.sun.com/getjava/download.html.

5. Security Concerns.

Some antivirus or personal firewall applications incorrectly identify our products as viruses and disrupt or block the software from downloading or registering. Please be assured that products that come from PopCap Games are virus free. We recommend that you visit your AntiVirus Software website for the latest virus definitions to allow the component to load properly. 

Still having trouble?

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