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Online Games

  • What PopCap Games titles can be played on Facebook?

The following games are available on Facebook:

We have lots more in the works, so stay tuned for more info!  Visit our Facebook page for updates or post a comment there to tell us what games you would like to see:  http://www.facebook.com/PopCap

To play these games, you will need the latest version of Flash which you can download from:

http://get.adobe.com/flashplayer/

If you need assistance installing the latest version of flash, you may find instructions on the page: 

http://www.adobe.com/products/flashplayer/productinfo/instructions/

Need further help?

Troubleshooting

  • Online games running sluggishly in Internet Explorer 10?

Players who have recently updated to Internet Explorer 10 may be finding that online games are running slowly and sluggishly.  This is a known issue relating to the way the browser interacts with Adobe Flash, and Microsoft is working on a solution.

In the meantime, here are the suggestions we have to offer:

  • Try another browser.  

    Google Chrome and Mozilla Firefox are both free downloads.  Give one of those a shot!
     

  • Uninstall Internet Explorer 10 (Windows 7 users only)

    On Windows 7, uninstalling the latest version of Internet Explorer automatically reverts you to the previous version, and Internet Explorer 9 works with Flash just fine!  You can always reupdate to IE10 when the issues with Flash are resolved.

    On Windows 8, please simply use Chrome or Firefox for the time being, as there is no way to install an older version of Internet Explorer.

Need further help?
  • How to clear your browser cache & cookies

We have provided the basic steps for clearing your browser cache/cookies in most common browsers.  However, as you may have noticed, the basic steps for completing simple actions change all the time.  Software is constantly updated, and little details are altered each time. We strive to keep this updated whenever we notice the processes are changed and whenever a new browser or version is released.  If the steps for any particular browser are no longer quite what you see here, please simply check the Help menu for your browser to find the updated information.

Disclaimer: Clearing your cache may fix game issues, but may also result in the loss of automatically saved passwords and web page settings.

Internet Explorer 9 or 10:

  1. Launch your Internet Explorer browser.
  2. Click on the Tools icon at the top right corner of the browser window.
  3. Click Safety, then Delete Browsing History.
  4. Make sure Temporary Internet Files is selected.
  5. Click Delete.
  6. Close your browser and restart Internet Explorer.

Internet Explorer 8:

  1. Launch your Internet Explorer browser.
  2. Click on the Safety menu at the top of the browser.
  3. Click Delete Browsing History.
  4. Make sure Temporary Internet Files is selected.
  5. Click Delete.
  6. Close your browser and restart Internet Explorer.

Firefox for PC:

  1. Choose 'Tools' from the main menu (at the top of the Firefox window). 
  2. Click on 'Clear Recent History'
  3. In the drop-down menu "Time range to clear:" please select Everything.
  4. Select all the checkboxes other than 'Cookies,' 'Active Logins,' and 'Site Preferences.' 
  5. Click the 'Clear Now' button. 
  6. Your computer may take a minute or two to delete everything. 
  7. Now, close all Firefox windows and re-open Firefox again.

Firefox for Mac: 

  1. Launch your Firefox browser.
  2. Click on the Tools menu at the top of the screen and select Clear Recent History.
  3. In the drop-down menu "Time range to clear:" please select Everything.
  4. Click Clear Now.
  5. Close your browser window and restart Firefox.

Google Chrome:

  1. Click on the Customize menu icon (looks like three parallel lines) at the upper right.
  2. Scroll down to Tools, then to Clear browsing data in the Tools submenu.
  3. On the window that opens, you will see a checklist.  Please make sure Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site data, & Clear data from hosted apps are checked.  
  4. At the top of the window, select "the beginning of time" in the drop-down menu.
  5. Click the Clear browsing data button.

Safari for PC:

  1. Click on the Gear icon at the top of the Safari window.
  2. Select Reset Safari.
  3. Make sure "Empty the Cache" is selected. (Unselect any items you do not want to reset.)
  4. Click Reset.
  5. Close all Safari windows and relaunch Safari.

Safari for Mac: 

  1. Launch your Safari browser. 
  2. Click on the History menu at the top of the screen. 
  3. Click on Clear History from the drop-down menu. 
  4. Click Clear.
  5. Close your browser window and restart Safari.

Internet Explorer 7:

  1. Launch your Internet Explorer browser.
  2. Click on the Tools menu at the top of the browser.
  3. Click Delete Browsing History.
  4. Click Delete All.
  5. Close your browser and restart Internet Explorer.

Internet Explorer 5.x and 6.x: 

  1. Launch your Internet Explorer browser. 
  2. Click on the 'Tools' menu at the top of the browser. 
  3. Click on 'Internet Options' from the drop-down menu. 
  4. Click on the 'Delete Cookies' button. 
  5. Click on the 'Delete Files' button. 
  6. Click 'OK'. 
  7. Close your browser and restart Internet Explorer.
Need further help?
  • Error message: "The following plug-in has crashed: Shockwave Flash"

If you are playing in Chrome and receive the error message "The following plug-in has crashed: Shockwave Flash," that may indicate there are two or more versions of Flash running in conflict with each other.  Follow the steps below to check under the hood!

Copy and paste the following into your address bar in Chrome:

chrome://plugins

I know that doesn't look like what you're used to typing or pasting into your address bar!  But trust me, this is how it should look:

Your plugins console might load with expanded view already open, or it might load in simplified view.  Look all the way over on the right hand side of the page, where the word Details appears. 

See the little + sign there?  That means you are seeing the simple view.  Click the + sign to expand to detailed view of the plugins console.  

Your detailed view may look like this:

See how there are two plugins listed under Adobe Flash Player?  That's what's causing the crash.  It's important that we disable the right version to resolve the error.  Look carefully--they're both called Shockwave Flash, but they are in very different file locations.  

The file in your C:\Windows directory is the primary version of Flash that you manually downloaded and installed at some point in the past from the Adobe website.  Leave that one alone, and let it do its thing!

The file in your C:\Users\<your name>\AppData directory, however, is a secondary version of Flash that comes with Chrome.  It's called PepperFlash.  Flash and PepperFlash usually work companionably together, but sometimes they get territorial, and one needs to be put on time out.  

Just click Disable under PepperFlash, and then close Chrome.  When you launch it again, you shouldn't have any further trouble!

Need further help?
  • Basic troubleshooting steps for free online games

Most games work in multiple browsers but will still exhibit better performance in some than others.  If you are having difficulty with your online game performance, we strongly recommend trying alternate browsers.

In order to play the free online games, certain components need to be installed and activated on a computer through its browser. Depending on your computer and the browser you are using, you may need to install or update Flash. If the necessary add-ons are not installed through the computer's Internet browser, our free online games will not operate properly. Please refer to your computer's help articles or your browser's help articles for further help installing and activating these components.

Other possible issues that could cause blocking of our Online games may be firewalls and virus scanners. We recommend you add our site to your list of "Safe" or "Trusted" Sites for your browser, firewall and virus scanners. Please refer to your software's help articles regarding adding safe/trusted sites.

Further instructions on resolving online games issues:

1. Clear your Internet cache.

Clearing your Internet browser cache/cookies can fix many common issues with pages failing to load. Some browser components may need to have their cache cleared as well. We have provided steps for most common browsers here.

Restarting your computer after following the above steps can also help the performance of the game.

2. Update Flash.

You may need to install or update to the latest version of Adobe Flashplayer.

http://get.adobe.com/flashplayer/

If you need assistance installing the latest version of flash, you may find instructions on the page: 

http://www.adobe.com/products/flashplayer/productinfo/instructions/

3. Security Concerns.

Some antivirus or personal firewall applications incorrectly identify our products as viruses and disrupt or block the software from downloading or registering. Please be assured that products that come from PopCap Games are virus free. We recommend that you visit your AntiVirus Software website for the latest virus definitions to allow the component to load properly. 

Still having trouble?

If you require further assistance, please click on the "Contact Us" button below and provide us with the following information so we can assist you:

  • What is the name of the game you are having a problem with?
  • Important: What Operating System (OS) and Web Browser (Name and version number) are you using?
  • Describe the problem you are experiencing. Does the online game window partially appear? Is it opening and stalling?
  • Please describe the exact steps you are taking when trying to access the game. (including the exact button/link you are clicking on).
  • Are you having the same problem with any of our other online games?
  • Did you receive an error message? If so, what did the error message say?

Thank you in advance for providing these details.

Need further help?
  • Trouble opening Message Center or Party Mode?

Players who have recently updated to Internet Explorer 11 may find that they cannot open Message Center or connect with other players in Party Mode.  This is a known issue with the way the browser handles Bejeweled Blitz.  We are working to resolve the issue, but there is no workaround available.  Our recommendation is to try a different browser for the time being.

Google Chrome is a free download, and it is fully functional with our game's features.

Need further help?
  • How can I make the game bigger on my screen?

You can "zoom in" with your browser by using the following keyboard shortcuts:

Ctrl and + will zoom in.

Ctrl and - will zoom out.

Give it a try!

Note: if you have been actively playing the game, please make sure to click an area of the screen outside of the game board before using keyboard shortcuts.  An area of empty white space to the side of the game will shift the focus to the browser as a whole, allowing the keyboard shortcut to be applied.

Need further help?
  • Chrome users: Is your cursor missing or in the wrong place?

Many players are suddenly having issues with online games in Chrome.  You might be experiencing one or more of the following issues:

  • I can't click on the buttons
  • I can't see my cursor
  • My cursor isn't where it should be on the screen
  • I try to click on one button, but another button or link is activated instead
  • The game is slow and laggy

We are happy to say there is an easy way to fix this!

Copy and paste the following into your address bar in Chrome:

chrome://plugins

I know that doesn't look like what you're used to typing or pasting into your address bar!  But trust me, this is how it should look:

Your plugins console might load with expanded view already open, or it might load in simplified view.  Look all the way over on the right hand side of the page, where the word Details appears. 

See the little + sign there?  That means you are seeing the simple view.  Click the + sign to expand to detailed view of the plugins console.  

Your detailed view may look like this:

If so, you can fix this issue right now!  See how there are two plugins listed under Adobe Flash Player, and one is grayed out?  That's what's causing the problem with your games. Just click Enable in the grayed out section, and then close Chrome.  When you launch it again, you shouldn't have any further trouble!

Need further help?

Bejeweled HTML5

  • What PopCap Games titles can be played through the Google Chrome Web Store?

We are proud to have two free online games featured on the Google Chrome Web Store!  You can install Plants vs. Zombies and the best-yet free online version of Bejeweled directly to your browser's dashboard.

To play the games, you will need the latest version of Flash which you can download from:

http://get.adobe.com/flashplayer/

If you need assistance installing the latest version of flash, you may find instructions on the page: 

http://www.adobe.com/support/flashplayer/

Need further help?
  • Trouble loading PopCap titles from the Google Chrome Web Store?

If you are receiving a "missing plug-in" error when trying to play one of our games from the Google Chrome Web Store, please follow the steps below to restore your game:

  1. Type chrome://plugins into your Chrome browser address bar and hit Enter.
  2. Click Details at the upper right corner of the screen.
  3. Scroll down to Flash.
  4. Click Disable for Shockwave Flash 11.1 r102  Version:11,1,102,55

    NOTE:

    There may be more than one instance of this plug-in listed.  If so, you should disable the instance with a filepath that is NOT in the C:\Windows directory.

  5. Refresh the page for the game to reload it.
  6. If you are prompted to "update plug-in" follow the prompts and click "run this time only." 

Your game should now load without further issues!

Need further help?
  • How to play Bejeweled!

Welcome to Bejeweled! This new Chrome-exclusive version is written in HTML5 to allow for amazing new graphics and special effects. Enjoy this puzzle classic from PopCap!

The Basics

The goal of Bejeweled is to swap pairs of gems in order to create sets of three or more.

The main game screen is an 8 x 8 grid of gems. Swap gems with adjacent gems to make lines of three. When a match is made, the matched gems disappear, allowing more gems to fall into the board from above. Make matches of 4 or more to create powerful Special Gems. The game ends when you run out of moves (in Classic Mode) or when you run out of time (in Speed Mode).

Controls

Swap gems either by clicking on a gem and dragging it left, right, up or down (no diagonal moves) or by clicking one gem and then clicking on an adjacent gem. Gems can only be moved if the move makes a match.

Unlike in earlier versions of Bejeweled, it is possible to make matches while gems are falling in from previous matches. Use this ability for extra speed!

Special Gems

Making matches of particular types can convert gems into Special Gems.

  • Flame Gems are created by making a line of 4 gems. Flame Gems explode when matched, destroying themselves along with all eight surrounding gems.
  • Hypercubes are created by making a line of 5 gems. Hypercubes can be matched to any adjacent gem regardless of color, in order to destroy all gems of that color on the board.
  • Star Gems are created by making a T- or L-shaped match. Star Gems, when matched, send explosive bolts of energy right, left, up and down, destroying all gems on those lines.
  • Supernova Gems are created by making a line of 6 gems (it's possible!). Create one and match it to see what they do!

Cascades

When you make a match, new gems fall in from above. Sometimes those gems themselves match as soon as they land. This is a cascade, and it counts toward the original match. Cascades can stack; that is, a cascade can trigger another cascade, which can trigger another cascade, and so on.

Hints

To the left of the game board is a Hint button. Clicking it will indicate a match somewhere on the board.  Clicking the Hint button costs you nothing other than time.

Rankings

As you play games, your overall score totals are added to a running total. As you hit certain benchmarks, your overall rank goes up. There are 131 rank levels ranging from Novice to Elder Bejewelian.

Speed mode

Speed mode is a fast-paced mode for power Bejewelers who crave excitement. Speed is a timed mode; the game ends when you run out of time. You can never run out of moves-- matches will always drop in from above.

Speed mode has all the special gems just like Classic mode. However, Speed mode has some additional gameplay features tailored to the Speed experience.

  • Timer Bar: Each Speed mode game starts with one minute on the clock. The Timer Bar above the game board shows how much time you have remaining in your game.
  • Time Gems: As you play, special Time Gems marked with "+5" or "+10" drop into the board. Each Time Gem you match adds seconds to the Time Extension tank under the score display on the upper left corner of the screen. When the Timer Bar reaches zero, the stored time is added back to the Timer Bar allowing you to keep playing. Each time the Time Extender tank empties, unmatched Time Gems turn into Special Gems.
  • Score Multiplier: The Score Multiplier is displayed just below the score in the upper left corner of the screen. It begins at x1, and increases by one each time you empty the Time Extension tank. All moves made are enhanced by the Score Multiplier, so the longer you survive, the higher you push the Multiplier and the bigger your overall score grows.
  • Speed Bonus: If you make matches quickly enough in succession, you will earn a Speed Bonus, which is displayed in the upper left hand corner of the screen above your score. The Speed Bonus starts at 200 points and is added to the point total for each match as long as you keep matching quickly enough to maintain the bonus. As you continue to make fast matches, the Speed Bonus increases to a maximum value of 1000 additional points per match. If you falter for too long, the Speed Bonus resets to zero.
  • Blazing Speed: Once you have filled your Speed Bonus to +1000, you unlock the Ignition Meter. Keep making fast matches to fill it and activate Blazing Speed. While Blazing Speed is active, the board pulses orange, and every matched gem acts as a Flame Gem, exploding upon being matched. This is an excellent way to clear large areas of the board and pick up hard-to-get Time Gems.
  • Last Hurrah: When a game is over, you receive the Last Hurrah. During the Last Hurrah, all Special Gems are detonated and added to your final score. Any unmatched Time Gems remaining on the board also add to your final score.

Speed Mode point values are five times those of Classic mode; that is, a basic match scores 50 points in Classic, but 250 points in Speed.

Need further help?
  • Bejeweled Scoring

Classic Mode Scoring

A single 3-gem match is worth 50 points.

A 4-gem match (which creates a Flame Gem) is worth 100 points.  Detonating a Flame Gem earns 50 points for making the match, 20 points for detonating the Flame Gem, and 20 points per gem destroyed (including the Flame Gem).

A 5-gem match (which creates a Hypercube) is worth 500 points. Detonating a Hypercube earns 50 points for the detonation plus 50 points per gem destroyed.

A T- or L-shaped match (which creates a Star Gem) is worth 150 points. Detonating a Star Gem earns 50 points for the detonation plus 50 points per gem destroyed.

When you make two simultaneous matches, you are awarded 50 per match plus a 50 point bonus, or 150 points in total.

Cascades earn 50 bonus points apiece, increasing by 50 points for each additional cascade. So, a match that creates two cascades would score 50 points (for the 1st match), plus 100 points (50 points for the 2nd match plus 50 cascade points), plus 150 points (50 points for the 3rd match plus 100 cascade points), or 300 points total.

In Classic Mode, all base score values are multiplied by the level number. So, on level 1, points are earned at the base values listed above.  On level 2, points are earned at twice the base levels.  At level 3, points accrue at three times the base values, and so on.

Speed Mode Scoring

Speed Mode features all basic scoring described above multiplied by 5, with one exception: creating Hypercubes scores the same in all modes, 500 points.

In addition, the base value of the Speed Bonus starts at 200 points and is added to the score for a match. Speed Bonuses increase by 100 points each match as long as the Speed Bonus is maintained to a maximum of 1000 points.

The base value of matching a Time Extender is 250 points.

All these values are then multiplied by the current Multiplier value.

Need further help?
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