Welcome to PopCap.com Customer Support. Have a nice day!
If your gems aren't gleaming or your cascades aren't cascading, you will hear back from our Support team as soon as possible. In the meantime, you may receive what appears to be an automated reply...if so, it probably is! We use those to make sure the most common questions get the fastest possible answers. But there are also real live people here to help you, so if the auto-reply doesn't address your issue, please reply to that email rather than creating a new help ticket. If you don't hear from us, please check your junk mail folder.
Thanks for playing Bejeweled Blitz!