If PvZ is crashing on your iOS device, please force-close and relaunch the app. We have made a change and hope this issue is resolved.
If PvZ is crashing on your iOS device, please force-close and relaunch the app. We have made a change and hope this issue is resolved.
If PvZ is crashing on your iOS device, please force-close and relaunch the app. We have made a change and hope this issue is resolved.
If PvZ is crashing on your iOS device, please force-close and relaunch the app. We have made a change and hope this issue is resolved.
If PvZ is crashing on your iOS device, please force-close and relaunch the app. We have made a change and hope this issue is resolved.
If PvZ is crashing on your iOS device, please force-close and relaunch the app. We have made a change and hope this issue is resolved.
Bejeweled Blitz now requires iOS 4.3 or higher. Click here for help updating your device.
Bejeweled Blitz now requires iOS 4.3 or higher. Click here for help updating your device.
Bejeweled Blitz now requires iOS 4.3 or higher. Click here for help updating your device.
Bejeweled Blitz now requires iOS 4.3 or higher. Click here for help updating your device.

General Help for Apple Devices

I purchased Bejeweled 2+Blitz but have since deleted it. Can I reinstall it?

Although Bejeweled 2+Blitz has now been removed from iTunes and the App Store, you should still be able to redownload it to your device if it is in your purchase history. If you have removed the game from your device but wish to reinstall, follow these steps:

Visit the App Store on your device
Click on the "Purchased" tab
Your full list of Apps should include Bejeweled 2+Blitz. Tap the cloud icon to download it back to your device.

If you have further questions on this process, visit the Apple support page: http://support.apple.com/kb/ht2519

How do I update my PopCap game on my iOS device?

If you wish to update your PopCap game on your iPad, iPhone, or iPod Touch, and an update is available, you can follow either of these sets of steps:

On your device:

Go to your home screen
Select AppStore
Select Updates
If the update is available, select the PopCap App to update, or allow all to update (you may have multiple updates available for other Apps)
Enter your iTunes password and click OK
Select Free
Select Install
Allow the game to update!

On iTunes

Connect the device to your computer with the USB cable
Open and log on to your iTunes software
Under Library select Applications
At the bottom of the screen click on X Updates Available
On the My App Updates screen you can download the updates independently, or you can click Download All Free Updates
On the left hand column, select [your device name]
On the tabs that are available, select Applications
Check the box next to your PopCap game
On the top menu bar in iTunes click File
Then select Sync [your device name]
Allow the device to fully sync before correctly disconnecting it from your computer

Can I reinstall my iOS game without paying for it again?

If you have previously purchased Apps through iTunes or the App Store, you can redownload them to the same device without repurchasing. If you have a question regarding your device, or experience a problem purchasing a PopCap product for your device, please visit: http://www.apple.com/support

I need help with my purchase on iTunes or the App Store.

If you need help with your game or App purchase, require a refund for an iTunes purchase or need any help using iTunes or the App store, please contact Apple for assistance.

Can I save my game progress for my iOS game? What about resetting it to a previous saved state?

It is possible to save your progress in a game by syncing your device with your computer through iTunes.

To restore a previously saved state for your apps, connect your device, and open iTunes. Right-click the device's name, and select Restore from backup.

Please visit the Apple help site for detailed instructions on these features.

Syncing your device:

http://support.apple.com/kb/HT1386

Restoring from a backup:

http://support.apple.com/kb/HT1766

Basic Troubleshooting for iOS Games

If your game is crashing on your iPhone, iPad, or iPod Touch, try the steps below:

Restart your device.

Your iOS device is a computer, and just like any computer, it sometimes needs to be turned off and on. This simple step will resolve many issues! To power down, press and hold the Power button until the red slider bar appears on the screen. Then drag the slider to confirm you want to turn your device off. Wait a moment before you press and hold the Power button again to turn it back on.
Reset your device.

Press and hold the Power button and the Home button at the same time, holding for more than 10 seconds. Don't release until the Apple logo appears.
Uninstall and reinstall the game.

Just like your device is a computer, your app is a piece of software, so the same basic steps can be useful. "Uninstall and reinstall" is a simple troubleshooting measure.
You can uninstall an app by pressing and holding the app icon until it wiggles, then tap the "x" on it. Reinstalling is as simple as reconnecting through iTunes!

Of course, uninstalling the app will result in the loss of all game progress and user profiles created. It is possible to back up the data through iTunes so that you can restore it. To restore a previously saved state for your apps, connect your device, and open iTunes. Right-click the device's name, and select "Restore from backup."

If you need further assistance with your game, please click Contact Us below!

Customer Support

Support Categories

General Help for Apple Devices