Customer Support

Jobs at PopCap

  • Deactivation assistance

Digital Rights Management refers to technology used to prevent piracy of digital products such as computer software.  When you purchase a game from our site, you are entitled to five installations of that game, intended for use within your own household.  

Installing and registering/activating the game results in the placement of files on your computer, primarily those required to run the game itself, such as the game's executable files, images and sounds, as well as a save file to maintain your progress as you play.  Additionally, there will be files related to the DRM that must be installed so that the game knows it is a legal, registered copy.

When you uninstall a game, typically the executable, images, and sounds will be deleted from your hard drive.  The user save file may be deleted as well, unless you take steps to preserve it. The DRM files are typically left behind upon uninstalling the game.  Those files are minimal in size, do not interact with any other part of your computer, and pose no threat to your system.  In fact, should you wish to reinstall your game in the future on that same computer, the DRM files should allow you to do so without expending another license, provided you have not reformatted the hard drive, upgraded your Operating System, or run file removal software that targets this kind of file.

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  • Gadgets & Secrets: A Seeker's Guide

Each location in Hidden Agenda has a specific Gadget or Secret to reward you with for performing Jobs.  We've put together a helpful key so you can choose which location for your next Job based on what you need to collect:

  Visit Mo Leduc at the Ice Cream Shop for a cool cone and a Dirty Secret!  He dishes up sundaes and gossip with equal gusto.
     
  Kenny at Town Hall is always fidgety and nervous.  Might be because of all those Shady Contracts he hands out.
     
  Penny Paige must not have a very good cameraman over at the Newsroom, because she seems to rely heavily on Stolen Photos.
     
  Go see Fireman Dirk at the Firestation to pick up a Security Tape.  His motto is "Just because you're paranoid doesn't mean they're not after you."
     
  Esme at the Bookstore collects Forged Ledgers.  She's an expert on books, including how to cook them.
     
  Rose Ellis over at the Motel knows all about Blackmail.  After all, motel rhymes with no-tell, but no one said it wouldn't cost ya.
     
 

Meanwhile, at the Hotel, Vincent Darke proves to be a closet romantic with a supply of Love Letters.

     
  Reeba Miguire at the Museum collects Floppy Disks.  They are, after all, a relic of the past.
     
  Head to the Bed & Breakfast to consult with armchair genealogist Betty Ballatyne for all your Family History needs.  She also bakes a mean scone.  Literally.  They're a choking hazard.
     
  Over at the Courthouse, Judge Barlow Warton III takes his civic duties quite seriously and would never offer up items from evidence like Confession Tapes.  Unless you scratch his back a little, perhaps.
     
  If you're in need of Fingerprint Kits, you can visit the Police Station anytime.  The Sheriff isn't terribly helpful in some situations, but he always seems to have surplus equipment lying around.  (I heard he has a cousin in the forensic supplies business...but you didn't hear that from me!)
     
  Dr. John, who runs the Botanical Garden, could definitely help you out wtih a Camera.  He's an amateur photographer, you know.  His eye for beauty is inspiring.
     
  If you want the key to the city, bribe or blackmail the Mayor.  If you want a Key Ring, check with Grover O'Brian over at the Train Station.  He'll hook you up like a dining car!
     
  For all your Flashlight needs, check in with Chip Hardy at the Marina.  The docks can be spooky, and shining a light into the fog makes them even more ominous...but it's better than stumbling around in the dark.
     
  Before he opened the Burger Shop, Hal Jennings probably worked as a locksmith.  Not that there's any official record of that on his employment history, but it would certainly explain all the Key Molds he's got.
     
  P.J. Alvarez explained that his Food Truck gets hired to work a lot of parties, so that's why he collects Creepy Masks.  I don't know about parties, but I've seen him parked near the bank a fair amount.  Finance is hungry work.
     
  See Feng Fan at the Asian Market for an old-fashioned Tape Recorder. Just be careful not to run out of tape in the middle of a sting, because that clicking sound is pretty telltale. 
     
  Mama Alvarez runs the Gypsy Market, and she has everything you need. In other words, Duct Tape.  Don't believe me?  Watch MacGyver.  Duct tape is all you ever need.
     
  Saloon patrons seem to leave behind Sunglasses all the time. Bixby Rooker, the proprietor, explains that they need the eyewear when they enter before dark, then forget it when they leave at night.  That makes sense...but I can't help wondering if maybe they never leave at all.
     
  Madelyn Rousseau at the Salon can hook you up with the snazziest styles, the bangin'est bangs, the uppitiest updos.  Just make sure you tell her not to take too much off the top...the Bloody Scissors in her garbage point to a certain overzealousness in her staff.
     
 

For all your ID Card needs, head oh-so-casually to the Carnival. Gert Slugger says these kinds of things just fall out of patrons' pockets on the Tilt-a-Whirl, and she's always happy to let you poke through the Lost & Found...for a mere pittance of a finder's fee.

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Bejeweled Blitz Gameplay FAQ

  • Ranks & Experience Points (XP)

What are Ranks and Experience Points?

You collect Experience Points with every game of Bejeweled Blitz. As you play and score more points, your accumulated Experience Points will let you achieve new Bejeweled Blitz Ranks. You can compare your Ranks and XP with your friends on the leaderboard.

If I have to quit a game early -- at 48 seconds for instance -- will I still get the XP I earned up to that point?

Alas, Experience Points are calculated at the end of each game, so if you leave early, you won't get any Points for that game.

Does XP affect my coin total or my high score? 

XP does not directly affect your coin total or your weekly tournament leaderboard score, but by collecting enough XP to reach a new Rank, you earn bragging rights, cool titles, new Key Stone slots (at certain Ranks, to the possible total of three slots), and special Rank Rewards (premium Mystery Treasures!).

How many Rank Badges can I earn?

You'll earn new Rank Badges for the first 100 Ranks.

How many Ranks are there?

There are 181 Ranks with unique names. You can continue to earn higher Ranks after 181, but we ran out of cool names at that point.

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  • Frequently Asked Questions About Bejeweled Blitz

What is the purpose of the Meow button?

Well...who said everything in life had to have a purpose?  Do you go around asking dandelions why they grow?  We like cats.  Cats like Bejeweled Blitz.  If you don't believe me, try asking the next cat you meet.  I bet he'll meow.  What more proof do you need?

  What is the Meaning of Life?

Er...maybe that should be phrased "What is the meaning of the Meaning of Life?"  Wow, this is getting really deep.  Anyway...if you don't get this reference, you have an excellent opportunity ahead of you for laughter and delight.  Go find a copy of The Hitchhiker's Guide to the Galaxy (the book, not the movie.  Say it with me: the book, not the movie).  The hilarity receptors in your brain will thank you for it.

How do I get two Blazing Steeds in one game?

This is an easy one...you don't!  The Key Stone in question is prompting you to get two Blazing Speeds in one game.  It's a trick of the eye combined with rhyming terms that adds up to a bit of confusion.  

Blazing Speed is achieved by making matches very, very quickly, and you can tell you have it when the board erupts into flames (also, if you have sounds enabled, you will hear the words "Blazing Speed!" spoken, accompanied by the sound of crackling flames).  It's hard to get Blazing Speed twice in one minute...but it's definitely possible.  If you're having trouble getting there, the easiest way is to start off by using a Blazing Steed!  That rare gem will give you your first Blazing Speed instantly at the top of the game, and then you only need to get there one more time within the minute.

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  • Daily Spin FAQ

We love our players, and the Daily Spin is one of the ways we show it!  Just by visiting Bejeweled Blitz on Facebook, you can win free Coins with no more effort than a single mouse-click.  

How often can I spin?

You can play Daily Spin once for free per day. This free Daily Spin is reset at 10pm Pacific Standard Time.

You can also purchase additional spins immediately following your free spin.  Simply click SPIN after your free Daily Spin!  If you already left that screen, just click on the button that says "Daily Spin" above the gameboard to pull up Daily Spin and click SPIN to purchase extra spins. 

What's the 5-Spin Bonus?

We've added a new feature to the Daily Spin to reward our players even more for coming back every day!  If you make at least five spins within the week (the Bejeweled Blitz week starts at 10 AM Pacific Standard Time on Tuesday), you will receive an exciting new Rare Gem that you can use for free!  Both free and paid Daily Spins count toward your weekly total to earn your free Blazing Steed Rare Gem!  There is a limit of one free Blazing Steed per player, per week.

How do I claim my Coins from my Daily Spin?

Your Coins are awarded automatically. Don't worry if you don't see the full animation or you accidentally close your browser window, our system will still award your Coins.

How do the extra bonuses work?

The Friend Bonus is based on how many of your friends are playing Bejeweled Blitz. The Friend Bonus gives you 100 Coins for each of your friends who play Bejeweled Blitz up to the maximum Friend Bonus of 5000. Your friends don't have to have a score for the week to count toward your Friend Bonus.

The Consecutive Day Bonus adds a cumulative bonus of 100 Coins to your Daily Spin for each consecutive day you play. The maximum Consecutive Day Bonus for a day is 700 Coins.

How do I share my winnings?

After you play Daily Spin, you can send bonus Coins to up to 10 friends by clicking on the Share button!  Only the top prizes give the option to give bonus Coins to your friends, and the number of bonus Coins depends on the amount awarded for your Daily Spin. The bonus Coins are available to your friends via their Message Center. The Coins that you share are not subtracted from your own Coins.

Why can't I see the Daily Spin?

The Daily Spin will appear automatically if you've played enough games to unlock it. If you've already played your Daily Spin, it won't appear again until the next time it's reset.

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  • RSVP to the Bejeweled Blitz Party!

We are excited to invite our players to join us in Bejeweled Blitz Party, where you can team up with a friend to earn coins and show off your mad Bejeweling skills!

 

You can enter Party mode through the icon on your navigation bar just above the game. If you have a number by the logo, there are Party invitations or results already waiting for you!

How to Play: Start a Game with a Friend!

Choose your stakes--the potential coin reward you would like to play for. Once you choose, the Bejeweled Blitz friend picker will open.  You can choose a friend who already plays Bejeweled Blitz or challenge a friend who doesn't play (or maybe hasn't for a while) by switching to the "All Friends" tab.  Just select the friend you'd like to play with to get started.  

Bejeweled Blitz Party will now create a challenge specially tailored to you and your friend! The Team Goal is based on previous Party scores achieved by both players, so you can look forward to a challenge made just for the two of you!  If you have never played a game in Party mode before, you'll start off with a default challenge, but once you've got some experience, you will be able to watch your goals increase as the game learns how skilled you are!

  

Under the Team Goal meter, you will also see a set of three elite bonus goals, quantities of certain special gems you can create during the game in order to win an even greater prize!  

Next, you'll choose your Boosts for the game, just as you normally would.  Remember that the Mystery Gem boost grants you one special gem at the start of the game, and that special gem does count toward your elite goals!  

Once you have selected your Boosts, you will play your round of Bejeweled Blitz.  How high did you advance the score on your Team Goal meter?  How many special gems did you earn toward the elite goals?  Are you satisfied with your contribution toward the team effort, or would you like to try again before sending your friend the invitation?

If you click "Send Score," your score will be counted officially, and your friend will be notified that it is their turn to play a round with you in Bejeweled Blitz Party!  If you click "Try Again," you will have another shot at earning a higher score for your team.  But remember, there's no going back to that previous score once you hit "Try Again!"  (If you fail to hit "Try Again" before time counts down, it's the same as hitting "Send Score."  Your score will be saved and your invitation sent.)

After your friend plays their round, you will be notified of the final results so you can collect your winnings.  Even if you didn't reach the Team Goal, you will still be rewarded if you have reached a certain percentage toward the goal and/or achieved the elite bonus goals!

How to Play: Accept an Invitation from a Friend!

If you've received a Blitz Party invitation, then you have a friend who wants your skills on their side for a great quest to earn Coins and glory!  

When you are invited to play, your friend has already paid a Token to initiate the round, so all you need to do is take your turn!   On the Play tab of your Blitz Party Games List, you will see the game invitation.  Click on it to accept and play, and you will see the Team Goal Meter and elite bonus goals to see what you would need to do to make this a successful Blitz Party!  Has your partner already achieved the high score requirement but failed to make any Flame gems along the way? Maybe your focus this round should be making as many Flame gems as possible to satisfy that bonus goal!  

Once you have played your round, you are given the choice to submit your score or Try Again for one Token.  

What are Tokens?

Each game of Bejeweled Blitz Party costs one Token to initiate.  When you select a friend to start your game with, you use one Token to play the game and send them the invitation. They will not pay a Token in order to accept the invitation and play their round, because your one Token pays for both players to play one round each.  If either player chooses to "Try Again" however, that player will pay another Token for each subsequent attempt they make before hitting "Send Score" and submitting their game.

All players will receive 5 free Tokens for Blitz Party as a gift to get started!  After that, each day you visit Blitz Party, you can initiate one free game per day with a friend!  To play more than one game in Party per day, you can purchase additional Tokens.

Blitz Party Games List

The Blitz Party Games List gives you a quick path to your in-progress games as well as your rewards that are waiting to be collected.  Review your messages on both the Play and Collect tabs for new games and rewards!

 

The Play tab lists any games you have been invited to play by a friend.

 

The Collect tab displays the results of recently completed games--don't forget to collect your Coins and see how you did on the challenge! 

 

The Sent tab lists the games you have initiated with friends who have yet to take their turn, and you can use the Remind button to nudge your friends.

Be sure to check back regularly so you don't miss out on games or rewards--Blitz Party requests will expire after 7 days.  

Collecting your Coins!

If you have completed a game with a friend, you may have Coins waiting for you in your Blitz Party Games List hub!  Click on the Collect tab to find out.  If you and your partner achieved the Team Score and/or the elite bonus goals, you'll receive Coins to reward you! 

High Payout Potential!

When you start a round in Party mode, you have the option to play for more Coins!  Click the arrow beside the payout display to scroll through your possible choices.  It costs more Tokens to play the high payout games, but you can win vastly more Coins for doing so!  Where 1 Token can win you up to 10,000 Coins, 5 Tokens can win you up to 75,000, and 10 can win you up to 175,000!  

The initial Token cost pays for each player's first attempt.  If either player chooses to try again, the second attempt will be fewer than the initial cost but more than the standard single Token cost of replaying a standard game.

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  • Rare Gems

Rare Gems are rare and beautiful gems which you can find and harvest by playing Bejeweled Blitz. Each Rare Gem has its own unique gameplay effect!

Moonstone:

The Moonstone splinters into three fragments and lands in your game board as a trio of Star Gems to start you off!  It's like Mystery Gem times three, without the mystery!

Cat's Eye:

After your Last Hurrah has rewarded you for any special gems you had left on the board, Snackers will appear with eyes ablaze to help you score even higher!  His multiplier is triple your final multiplier in the game, and each blast from his laser eyes is as powerful as a flame gem detonation!  Snackers will rescue a lackluster game or send a great one into the stratosphere!

Phoenix Prism:

The Phoenix Prism captures the light reflected from all the gems on the board, giving it a beautiful rainbow shine. Due to this unique interplay of light and color, the prisms are Wild Card gems, able to be swapped to any nearby pair of gems to create an intense chain reaction, each prism causing a diagonal line of gems to explode.

The Phoenix Prism comes in batches of six gems, but only one gem can shine at any given time! Once you match your first prism, you will see the next light up within moments. Match it quickly to bring out the third! If you don’t use all six within the minute available, don’t worry; you’ll see any remaining prisms working to jazz up your Last Hurrah.

Once all your prisms have burst, and your eyes have feasted on the dazzle of colors, the phoenix himself will appear! (Okay, it could be a girl phoenix; it’s impolite to ask and downright rude to check!) As he takes his final bow and is reborn, a shower of his own feathers falls around him. Whichever feather he catches in his beak will determine the coin bonus you receive on top of the coins already earned in the game.  These will automatically be added to your Coin balance.

Blazing Steed:

When you harvest a Blazing Steed Gem, you will begin your next game with Blazing Speed, which causes gems to drop more quickly and turns every match into an explosion!  Blazing Speed usually lasts eight seconds, but this special opening lasts ten so you can start out with a bang, a blast, and a ba-boom!

But wait, there’s more.  Even after the initial Blazing Speed burst fades, the Blazing Steed continues to make his presence felt.  For the whole game, keep an eye on the Flame Gems you match—they’re bigger, better, blazing-er versions of their normal selves, taking out a larger area and earning more points.

Finally, when the clock runs out, a herd of fiery horses will stampede across your gameboard, scattering and detonating extra Flame Gems in a blaze of glory!    

The Blazing Steed is our special gift to our devoted daily players!  While you can find it at random like other rare gems, you can also earn a free Blazing Steed every week through the simple act of completing your Daily Spin at least 5 times within a week.  You can use your free Daily Spins or speed up the process by purchasing extra spins.  Like other rare gems, you can also harvest them off your friends’ walls if they share them.

When you have earned your free Blazing Steed, you will notice that you have something new waiting in your Items inventory.  

Kanga Ruby:

Meet the magnificent mustachioed marsupial!  The king of kapow!  Bruce, the boxing kangaroo!  The Kanga Ruby is here to pound gems on your behalf with fists of furry fury! Whenever he appears on screen, a well-placed blow will be delivered to your board, destroying a section of gems.

The Blitzing boxer will turn up to deliver his roundhouses at least three times per game, but you can motivate him to come back even more often by destroying red gems!  A Kanga Ruby's favorite gem is red, and as you match these, you will see his meter filling at the top of the board.  The more red gems you match, the faster he will return to take another shot!  

At the end of the game you will be awarded 100 coins for each red gem you destroyed! 

Don't forget to Share your Kanga Ruby at the end of the game, because only through sharing can you experience the glory of Kanga Ruby Levels 2 & 3!

Whenever you play a game with a basic Kanga Ruby and Share it with your Facebook friends, you are sending them an exclusive invitation to play with Kanga Ruby Level 2!  

When your friends play their Level 2 Kanga Ruby and Share it with you, you get to play Kanga Ruby Level 3!

Levels 2 & 3 are exclusively available through sharing.  You will see the offers in your Items box.

The Rare Gem Vault

We love to bring new Rare Gems out to play from time to time!  Special occasion Rare Gems like Flower Power, Rock-It Blast, and Ice Burrst are available for a limited time before being returned to the vault.  Don't worry--your favorites never stay gone for too long!

I bought a Rare Gem but I didn't get to use it; what happened?

Please note that the Rare Gem will only appear if you play again once you've chosen to harvest it. If you refresh your Web browser or browse to another page, the Rare Gem will vanish.

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  • Bejeweled Blitz Items -- a new and improved inventory for your Rare Gems!

Rare Gems you earn or receive from friends are now stored in the new Items box.  This will help you view your inventory and choose the best way to boost your next game!

  Click on Items to view your available Rare Gems! You will see a notification if new Gems have been added since you last viewed your inventory.

How can I tell which Rare Gems are free and which cost Coins to use?

As always, you may have a mix of earned or rewarded Rare Gems and those shared by friends. Earned or rewarded Rare Gems, such as the Blazing Steed you can earn each week through the 5-Spin bonus, or Gems received as rewards for completing Key Stones, are free to use.

  A free Rare Gem like this Blazing Steed says simply USE NOW.
     
  A shared Rare Gem like these Kanga Ruby invitations from friends shows a Coin price underneath.  The envelope symbol also helps to differentiate shares from free gems.

How many Rare Gems can I store in Items?

The limits are five of each free Rare Gem and 25 of each shared Rare Gem!  That should keep you rolling in riches!

Why are some of my Rare Gems grayed out and unclickable?

At this time, not all Gems are available for all platforms.  If you are playing on Facebook as well as on mobile devices, your inventory will be visible to you everywhere, but we wouldn't let you try to harvest something in a place where it won't do you any good!  If a Gem is grayed out on your iPhone, you can enjoy it later in your browser on Facebook.

Why do some Rare Gems show up as locked?

Certain Rare Gems are only available for a limited time, such as Rock-It Blast and Ice Burrrst.  Those Rare Gems will remain in your inventory in a vaulted state during periods when they are not available for use.  When these Gems come back for everyone, yours will still be waiting for you!

What happens to the Message Center?

The Message Center will continue to be the place where your Coin and XP rewards are delivered.  Any Rare Gems you still have in your Message Center are still there, but new Rare Gems will be delivered to Items.

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  • Key Stones - Frequently Asked Questions

Key Stone quests in Bejeweled Blitz can be very specific, and they may even refer to elements of the game in terms you don't recognize offhand.  We're putting together this Key Stone key to help you on your journey to complete them all!  Don't see your question answered below? Send us a message and let us know what you're looking to learn!

1. What is a Detonator?

Detonator is one of the standard five boosts you can select at the beginning of your Bejeweled Blitz game.  It adds a button to the board that you can press at any point in the game to activate all special gems currently available.  If your Key Stone challenge is to use Detonator, you must start the game by selecting that boost.  If your quest is to use the Detonator on a specific target, such as a Hypercube, try using the Mystery Gem boost as well to get a random special gem at the start of every game.

Detonator is used to destroy gems, not to create them.  Your Key Stone quest requires that you destroy a specific type of special gem using this boost.

2. If a quest is to achieve a certain score with a specific boost, am I allowed to use other boosts as well?

Yes, you can use any combination of boosts and/or rare gems in your game!  You must use a specific boost, but you can add whatever other features you choose to aid you in your challenge.

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  • Key Stones - What They Are and How They Work

Welcome to the latest evolution of Bejeweled Blitz Key Stones! The quests are deeper, the treasures richer, the rewards more rewarding! Let's have a closer look:

Carry out Bejeweled Blitz quests!

The Key Stones present you with specific goals, which can help you narrow in on certain moves to make, focusing your gameplay. When you know you need to make Flame Gems in particular, you may find your eyes increasingly drawn to those matches. You may be about to realize a deeper level of skill than you thought you had!

Discover and develop new strategies!

Boosts and Rare Gems can also help you reach your goals when used correctly! If you haven't been getting Blazing Speed to trigger on your own, save your Blazing Steed for use when you see the Blazing Speed Key Stone appear. The Rare Gem's effects count toward your goal.

Unlock 3 Key Stone slots!

The first Key Stone slot is unlocked from the start (after completing the tutorial). From your very first game, you have an extra challenge and the chance for an extra reward!

Once you reach Rank 5, you will unlock the second slot and have new, more challenging quests to complete. The third slot carries the highest difficulty quests and unlocks at Rank 20. Don't want to wait? You can pay to unlock the second and third slots at any time.

Make lemonade!

We've all been there--we make a couple of weak moves, and suddenly the special gems that could clear a big section and bring in a new cascade are off in a corner, nowhere near any matchable pairs, and we're just hunting for a decent move while we watch the clock run out. Key Stones offer a way to make even your worst game an achievement! Certain Key Stone quests will reward you for a low-scoring game. Granted, you could *try* to score low (harder than it sounds), or you could just smile the next time you fail, knowing you secretly succeeded!

(On that note, we have taken measures to prevent "cheating" at certain types of quests; Key Stones don't reward you at all for abandoned games or games below a minimum score requirement.)

Bejeweled Blitz is now a different game all the time!

With up to three Key Stone slots regularly updating with new quests to fulfill, your game can change daily! Each Key Stone has an expiration associated with it, so if one isn't to your liking, it will shortly be replaced with something new. But if you complete the quest, you'll see a new one appear right away to offer you the next challenge!

Reap your rewards!

Key Stone Rewards range from Mystery Treasures to XP that levels you up to Rare Gems. Coins and XP are delivered to your Message Center. Rare Gems are saved to your Items inventory for redemption whenever you're ready. And those boosts of XP will not only advance your Rank but bring you closer to the Grand Mystery Treasure you receive when you reach the next Rank, plus the Legendary Mystery Treasure waiting for you every 10 Ranks!

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  • How to play Bejeweled Blitz

In Bejeweled Blitz, your basic goal is to swap pairs of gems in order to create sets of three or more, just as in any other version of Bejeweled.  Since Blitz gives you only one minute, it's all about speed, strategy, and making the best moves in every moment to score as high as you can in a very short time and beat your friends to the top spot on the Leaderboard!

The board is an 8 x 8 grid of gems. When you swap gems to make sets of three or more, the matched gems disappear, allowing more gems to fall into place from above. Matches of 4 or more create powerful Special Gems.

Special Gems

Making matches of particular types converts gems into Special Gems.

  Flame Gems are created by matching a set of four gems. Flame Gems explode when matched, destroying themselves along with all eight surrounding gems.
  Hypercubes are created by making a line of five gems. Hypercubes can be matched to any adjacent gem regardless of color, and doing so destroys all gems of that color on the board. This is a great way to detonate a Multiplier Gem that is not near any sets of its own color! 
 
Star Gems are created by making a T- or L-shaped match. Star Gems, when matched, destroy all gems along vertical and horizontal lines from their own position.
 
 
Multiplier Gems are created by clearing a dozen or more gems at the same time. Once you have a Multiplier Gem on the board, match it as quickly as possible to multiply your score for the rest of the game.  There are up to eight Multiplier Gems you can earn per game if you're fast enough with your matches!
 
  Coin Gems appear only on yellow gems. Their appearance is random, meaning that you cannot take any special action to generate them, but matching them helps you earn Coins for buying Boosts!

Cascades

When you make a match, new gems fall in from above. Sometimes those gems themselves match as soon as they land. This is a cascade, and it counts toward the original match. Cascades can stack; that is, a cascade can trigger another cascade, which can trigger another cascade, and so on.

Hints

To the left of the game board is a Hint button. Clicking it will indicate a match somewhere on the board. Clicking the Hint button costs you nothing other than time.

Advanced Gameplay

Learn how Boosts can enhance your game and increase your score!  Study up on Rare Gems so you're ready when you unearth one! Read about Ranks and how to level up! Discover the quests you can complete via Key Stones!

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Bejeweled Blitz Billing & Purchasing

  • How to give Coins to a friend via Mystery Treasures!

You can't transfer Coins to friends, but you can send a Mystery Treasure!  

Just below your leaderboard, you will see this bar:

The up and down arrows will allow you to view different sections of your leaderboard. The third button shows Coins being delivered to friends! Click that to open the Mystery Treasure gifting tool.

You will be offered a list of friends to choose from, and the Mystery Treasure will gift your chosen recipients a random number of Coins.

There is a combined limit of 60 Mystery Treasures and Thankyous you can send each day. Sharing is good, but once you've hit the daily limit you will have to wait until the next day to send more Mystery Treasures.  

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  • The Bejeweled Blitz Message Center -- collect gifts and coins shared by your friends!

Receiving and collecting coins from your friends couldn't be simpler!  

If you have been sent a Mystery Treasure or shared Daily Spin Winnings, your Message Center will appear the next time you load Bejeweled Blitz on Facebook.  If you have unclaimed gifts, you will see a number indicating how many unviewed messages are waiting:

  Click on Messages to view and claim your gifts! 

It should not take more than a couple of seconds to load the Message Center notifications.  If you are seeing the “Retrieving Sender Data” message continually, please try using a different web browser.    

There is a limit of 200 messages in your Message Center, and once the limit is reached, new messages will be rejected.  Also, some types of messages will expire over time to save room. So don't forget to claim your Coins and XP!  There will be visible expiration dates on any messages set to expire.

Need further help?
  • How can I get more Bejeweled Blitz Coins?

You can earn Coins through gameplay, by matching the special yellow gems.

You can also purchase Coins through the Shop.

To initiate a Coin purchase, click on the gold + symbol beside your Coin balance.

Need further help?
  • What are Tokens, and how can I get more of them?

Tokens are used for playing rounds of Blitz Party.  

Each round of Blitz Party you initiate with a friend costs one Token, and that Token pays for both players to play once each--your friend will not have to spend a Token to accept your invitation!

If both players choose to submit their initial scores, the whole round is paid for with that single Token. Only if either player wants to try again for a better score will that player pay an additional Token.

You will receive five free Tokens to use when you first start playing Blitz Party.  Then, each day you visit Blitz Party, you are able to initiate one free Party round with a friend.  These daily games don't store up, though, so be sure to play your free game every day!

You can purchase more Tokens by clicking the purple + symbol beside your Token balance. 

Tokens are separate from Coins and cannot be exchanged or used interchangeably. 

Need further help?

Bejeweled Blitz Troubleshooting

  • My Bejeweled Blitz Coins/scores are different between iOS and Facebook

Since we added greater functionality to the offline mode in Bejeweled Blitz for iOS, it might be a little bit harder to tell whether you're playing offline or connected!  If your score or Coin balance isn't consistent between Facebook and your iOS app, you may simply need to connect to Facebook through the iOS app to update your game data online.

Need further help?
  • Bejeweled Blitz runs slowly? You can make it blitzier!

If you're finding that the graphics in Bejeweled Blitz aren't running as fast as you'd like, we have a new option that will speed things up for you!  Open the Options menu, and select Simple Quality.  The game will reload, and when it does, you'll see much zippier graphics again!  This feature also eliminates some of the game's audio to streamline things even more.

Need further help?
  • I got a message saying I "unlocked" something. What happened?

If you're new to Bejeweled Blitz, some features such as Boosts, Daily Spin, and Rare Gems are not available until you get used to playing the game. These features are available after only a few games, so keep playing!

Need further help?
  • How do I turn the sound on/off?

To turn the sound on or off:

(Note: this function is not available until after you have clicked the PLAY button.  It can be accessed either on the Boosts selection screen or once the game has begun.  Don't worry--opening the Options menu does pause your game!)

  1. Click the Menu button or gears icon in the bottom left corner of the game. 
  2. Use the slider bar beside "Volume" to adjust to your desired setting.
  3. You may also want to check your computer's sound settings if you're not hearing sounds as expected.
Need further help?

Bejeweled Blitz General Information

  • Love Bejeweled Blitz? Want even more bejeweling action?

Bejeweled was first released 10 years ago. Here are some other challenging versions of this best-selling title from PopCap Games.

iPhone  

Bejeweled Blitz for iPhone and iPad to play on the go, with fully featured offline mode as well!  Get it now! 

Bejeweled Blitz is also available for many Android devices!

Bejeweled Blitz for Xbox Live Arcade lets you go head to head with friends for ultimate Bejeweled Blitz dominance!  Check it out!

     
 

Discover all-new ways to play the world's #1 puzzle game! Find your perfect match with 8 breathtaking game modes that meet all your moods - including Classic, Quest, Lightning and Zen. Enjoy the amazing sights and sounds. Earn flashy achievement badges. Engage in endless gem-matching fun, and soar to dazzling new heights!

Bejeweled 3 is available for PC, Mac, iOS, Xbox, PSN, & Nintendo DS!  

     
Bejeweled Twist  

Spin, match, explode... WOW! Bejeweled Twist is a brilliant new way to play Bejeweled. Spin and match explosive gems for shockwaves of fun. Rotate jewels to set up electrifying combos, outwit surprising obstacles like Locks and Bombs, and create high-voltage Flame and Lightning gems. 

Bejeweled Twist is available for PC and Nintendo DS.  Check it out!

 
Be sure to go to PopCap.com for other great games from the makers of Bejeweled Blitz!
Need further help?
  • Friend Score & Weekly Tournaments

How does Friend Score work?

Your Friend Score Total is the sum of your high score and all your friends' high scores for the week. When your Friend Score reaches certain thresholds during the Weekly Tournament, you will automatically receive a Coin Bonus, as indicated in the Friend Score widget below the game.

How do I claim my Friend Score Coins?

Just make sure you and your Friends play every week! You win Friend Score bonuses automatically when your Friend Score total reaches the various prize thresholds each week.

When do the Weekly Tournaments reset?

Weekly Tournaments (including player high-scores, leaderboards, and Friend Scores) reset at 10AM Pacific Time on Tuesday mornings.

Need further help?
  • How do I know whether I am playing offline in the Bejeweled Blitz iOS app?

The current version of Bejeweled Blitz for iOS has a robust offline mode that is almost indistinguishable from online play through Facebook!  You can run your Daily Spin, play with up to three Boosts at a time, add Coins...it's just like being online!  In fact, it's so much like being online that you might not be sure which is which.

If you are uncertain which mode you're playing in, just look at your leaderboard.  In offline mode, your leaderboard is populated exclusively by PopCap characters.  You will also see a Login prompt in your leaderboard to remind you that you could connect through Facebook at any time.

Need further help?
  • What is Bejeweled Blitz?

From award-winning PopCap Games, this one-minute gem-matching challenge is the most intense version of Bejeweled ever! Rack up the highest score you can in one minute by swapping gems to make matches of three or more. Enjoy score multipliers for huge combos and cascades, Star gems and Hypercubes for extra-explosive fun, and Rare Gems for unique in-game effects. Accumulate Coins while you play and use them to purchase boosts for even more gem-swapping, explosive action.

Bejeweled Blitz on Facebook is more than just a game - it's a social event! You can compare scores with your Facebook friends, post comments to friends' walls, and team up to earn bonus Coins in the weekly tournament! Blitz is the most popular version of Bejeweled ever, so be part of the action and get lost in the fun - one minute at a time!

Need further help?
  • Who are these characters on my Leaderboard?

You may have noticed that three PopCap characters have joined the ranks of friends on your Bejeweled Blitz leaderboard.  

   You know him from Peggle, the headmaster by day and dashing superhero by night, the one, the only, Bjorn! 
  Don't be fooled by his toothy grin--Dr. Mojo is here to help!  He keeps the mojo flowing over in Zuma Blitz, and he's always got a kind word for a friend!
  Zombie no hungry.  Promise.  Want friends, maybe more.  Sunday crosswords, walk in park.  Turn-offs include smoking and photosynthesis.

Why have these characters been added to the leaderboard?

You may have noticed that every week, you receive a bonus of Coins based on your Friend Score.  You may also have noticed that some of your friends haven't played during a given week, and so they have "No Score This Week" beside their names.  We decided to skew the odds in your favor by adding three PopCap characters to the board with scores that add to your Friend Score every week.

If you have at least 50 friends who play Bejeweled Blitz, and if none of your regular friends have scores below 25,000, then you may not even notice these characters.  They may just sit at the bottom of the list as friends number 51, 52, and 53.  But if you have fewer than 50 Bejeweled Blitz friends on your Leaderboard, then Bjorn, Dr. Mojo, and Zombie are here to help you out!

Need further help?

Solitaire Blitz Gameplay

  • Silver and Energy FAQ

Silver

There are many treasures under the sea, from shells and crabs to pirate chests and royal regalia.  Recovering these treasures will earn you Silver, the standard currency of the seven seas.  The rarer the treasure, the higher its value!  Some treasures will be special Quest items to help you reach your goals and earn greater rewards!  Silver is what you need in order to buy boosts that will enhance your game.

Boosts help you win the game and/or get a higher score that you would have earned without them.  You have a chance to buy them before each hand.  Some boosts are better suited for beginners (like “Extra Time” which gives you another 30 seconds to play).  Others are better for strategic players (like “Run Finder” which gives you extra information about what’s underneath the top card).  See the Boosts FAQ to learn more about all the possibilities!

In addition to the Silver earned in the game, Silver is available for purchase in the Shop.  It can also be earned by inviting friends to join you in the game!  

Another way to earn Silver is by watching short videos from our sponsors.  

  At the bottom of your leaderboard, there is an icon that indicates whether you currently have a video available to watch. If the icon is grey, there are no videos offered at this time.
 

A full-color icon with a plus sign lets you know there is a video awaiting you!  Click the icon to watch a video and earn 2000 Silver!  

Don't forget to click the "Get Your Reward" button after you finish the video. The Silver will be added to your balance automatically!

Energy

It takes Energy to dive for treasure!   You start with 5 units of Energy, and each hand consumes one.  Fortunately, as soon as you drop below the maximum, Energy begins to replenish.  In a few minutes, you’ll be back up to full.

To help each other out, you and your friends can send free Energy to each other, above and beyond the maximum.  Just click their names on the leaderboard to instantly send one unit of Energy per friend per day.  Also, extra Energy is always available for purchase in the Shop.  Energy that you purchase or receive from friends goes into your “Energy Bank,” where it’s saved until you’re ready to use it.  

Banked Energy

Using your banked energy is as simple as clicking Play just as you normally do!  There are no extra steps required.  If you have no more regular energy available, the next time you play, it will simply draw from your bank instead.

Need further help?
  • Quests in Solitaire Blitz Lost Treasures

Welcome to Lost Treasures!  Join Pearl, Otis, and the whole gang on a voyage through the world of Solitaire Blitz!  Earn glory, honor, and boundless treasure by completing quests at each location on the map.

Tell me more about this boundless treasure!  

With pleasure!  Completing the quests earns you far greater rewards than you have yet known in Solitaire Blitz!  In addition to Silver and Energy, you will earn new Decks and bundles of Boosts.  Best of all, some of these Boosts may be as yet unknown to you!  

At the end of each game, you will see your results:

If you found one or more quest items, you will see this view of your achievement.  If you'd like to see the standard game stats view as well, just click Show Stats to see your Silver earnings, Longest Run, Max Multiplier, and Win Streak, if applicable.

Just like any treasure, quest items can be found at the bottom of any cleared stack, whether or not you win the game.

How do I advance to the next spot on the map?

Click on the next destination to continue in that direction.  Just point the bow of your ship toward the horizon, and sail on!  

 

Your destination is that glowing rocky cove!  Click on it to tell your ship where to go!

How do I proceed to the next quest?

Between islands on your quest, you will find that you need to hire additional crewmates for your ship.  It's easier than swabbing the deck!  Just click the Ask Friends to Crew button and ask your friends to help you out.  It doesn't matter whether they are currently Solitaire Blitz players or not.  In fact, you can invite the same friends to crew for you every time! There's no limitation on which of your friends can help you reach the next island.  Once they accept, you will be able to start your quest.  Click on the location again to continue with your crew on board!

If you don't have any Solitaire Blitz players on your friends list, this is a good time to invite them to play!  Alternatively, you can pay to unlock the next quest location with Silver or through a one-time purchase for that island.

Can I replay a quest I've already beaten?

You bet!  Just return to the Main Map and click again on the location to return to a previous quest.  You will see the options to Play Again or Review Quests.  Click Play Again to start this journey once more or Review Quests to see the quest items you collected.  If you choose Play Again, the rewards will be different from those received on the initial completion.  It's a great way to earn lots of Silver!

Don't worry--replaying previous quests in whole or in part will not affect your progress on the later quests.  You can return to the most advanced place you left off at any time!

Do Duels count toward my quest?

Duels are separate, standalone games.  You will find treasures on Duels, as always, but they will not include quest items.

Need further help?
  • Duels FAQ

Looking for a way to make your Solitaire Blitz games a little less solitary? Ready to take your leaderboard rivalries to the next level? Now there is a way to prove your dominance once and for all!

Duels present both you and the friend you challenge with the exact same board. That's right--the cards will not vary at all, so the only difference is you! Your decks are dealt out in perfect synchronicity, so there is no question of a luckier draw for one player or another. One of you was faster or made better choices, and that player will be victorious!

Challenge a friend to a Duel!

At the top of your leaderboard, you will see a new addition:

Click this bar to open the friend picker and select your opponent! You can play against one friend at a time or as many as 50!

If you play against multiple friends, every one of them will play on the same board with the same card layout. They're not playing against each other, though, only against you, so only you will see the results of all the games as they are completed. Each friend will see only your score and their own.

Accept a friend's Challenge!

Invitations to a duel are delivered in the Message Center. Click Accept to start your turn in the match your friend has started with you. At the end of the game, you will see how your game measured up against theirs.

At the end of a duel, once both players have taken their turns, you will have the options to Finish, Post Results, or Rematch. To end the duel, simply click Finish. To brag about the shellacking you've just dealt out, click Post Results! If you didn't come out on top this time, try hitting Rematch to start again on a new board. (You can always hope starting a new game will distract your victorious friend from bragging about how hard he schooled you. No guarantees though!)

Does losing a duel affect my win streak?

No! Winning or losing a duel has no effect on your ongoing streak. However, losing a game during a duel is just like losing a game any other time...if you run out of time or moves, your win streak will end. Just getting a lower score than your friend will not cost you your streak.

Your win streak bonus does apply to your score in the duel, though, so you could be coming into the game at quite an advantage if you've been playing a while without a loss!

What does it cost to play a duel?

Duels are just like regular games in Solitaire Blitz. They cost Energy to play and Silver to use any Boosts you would like, but no additional cost is added for dueling. Your Boosts you've been using are auto-selected as the game starts, as usual. Duels will feel just like regular games, the only difference being that at the end, you know who played the better hand of cards!

Need further help?
  • The world (and worm!) of Solitaire Blitz

Welcome to the beautiful island home of Solitaire Blitz!  It's an idyllic setting for you to start a new career as a treasure hunter!  In this peaceful tropical locale, you are one of many trolling the depths in search of rare and valuable artifacts.  

Treasure-hunting is so popular here that even local wildlife want to get into the game!  You'll find birds, fish, even worms eager to join you on your quest and lend a hand...well, a metaphorical hand.  You'll be lent plenty of fins, flippers, tentacles, wings....

Otis the worm is one of your best buddies below the waves!  When he swings in at the end of a game, take a moment to click on him to claim your treasure!  If you forget to click on "Claim Treasures," don't worry--earned silver is still automatically added as long as you complete the game.  But if you don't click on Otis, you won't get to see the values of your discoveries!   Another option is to click on your treasures one by one to see their worth.

Otis gets particularly excited for you when you've found especially rare and exotic treasures!  When he does a little dance for you, you've uncovered something that would be the envy of your fellow treasure hunters!  

Otis' best friend is Pearl, the mermaid, your trusty tour guide through the deep!  Count on her to keep you informed of new and important features as you navigate the deep blue sea.

Need further help?

Solitaire Blitz General Information

  • How do I adjust the volume?

To adjust the volume or turn the sound and music on or off:

  1. Click the gears icon in the bottom right corner of the game. 
  2. Check or uncheck the boxes beside Music and Sounds to enable or disable.
  3. Use the slider bar beside "Volume" to adjust to your desired setting.

You may also want to check your computer's sound settings if you're not hearing sounds as expected.

Need further help?
  • How do I pause my game?

You can pause your game at any time by clicking the pause icon right under the timer.  Your cards will all flip over and the time will freeze until you click the "Keep Playing" button to resume the game.

Need further help?
  • What is Solitaire Blitz?

Solitaire Blitz is a fast-paced, treasure-diving solitaire variant. Two decks of cards are shuffled and dealt onto seven stacks, reaching down to the seafloor. Can you clear the cards to win the treasure?

Solitaire Blitz calls on your speed and precision and challenges you to stay cool under pressure! Beat the clock and discover the rarest artifacts of the deep!
 

Need further help?
  • Solitaire Blitz Glossary

Build Piles – The destination piles for the cards in your Stacks.  You start with just one build pile, but you can unlock two more as you play by finding Key Cards.

Boosts – Boosts are special powers you can use to earn a higher score and enhance your game.  They can give you extra time, extra cards, extra fish, extra jokers and more!  Try different Boosts, to find the ones that best suit your style of play.

Card Multiplier – The Card Multiplier affects all the points you earn from playing cards. Whenever you find a fish, that indicates the card multiplier has gone up by one (from x1 to x2, for example).  The maximum multiplier is x9.    

Deck – Also sometimes referred to as the Draw Pile, the Deck is where the remainder of the cards are placed after dealing out the Stacks.  Play from the deck whenever you run out of moves, but be careful!  This pile will run out of cards, and you can only go through it once. You can draw from the deck either by clicking on it or by hitting the spacebar on your keyboard.

Decks – All decks of cards are the same on the front (4 suits of 13 cards, plus 2 jokers).  But they can have different backs with very different art.  Play with your favorite!  You earn new decks as quest rewards, and there are premium decks available for purchase in the shop!   

Energy – One unit of Energy is consumed with every deal of the cards.  Energy recharges at a steady rate, up to a maximum of 5.  Additional energy bought in the shop or received as gifts is stored in a separate bank, drawn from only when your regular energy is zero.  Your current energy level is indicated by a meter on the map.

Fish – Every time you see a Fish in the game, it means your Multiplier has increased.  

Free Gifts – Once per day per friend, you can send Energy by clicking on their name on your Leaderboard.  In addition, you can click the Daily Gift button on the game's menu bar to send friends special treasures! 

Key Card – Two cards randomly placed among the Stacks have ribbons on them, indicating that they are Key Cards.  Each key card will unlock an additional build pile for you to play on.

Leaderboard – The Leaderboard displays all of your friends who are playing the game, their highest score this week, and the card back they’re currently using.  Click on a friend’s name to send them a free unit of Energy!

Messages – If your friend sends you a gift or requests help, you will find it in your Messages.  If you have messages waiting, this screen will appear automatically at the start of the game.

Quest item – Among the Treasures you will find at the bottom of the Stacks will be specific items you collect to complete Quests in Solitaire Blitz Lost Treasures.  Collect all the Quest items to earn big rewards, such as Silver, Energy, Decks, and Boosts!

Shop – You can buy EnergySilverBoosts and Decks in the Shop.  The Shop offers many exclusive items that you won’t find anywhere else in the game.  You will also find Bundles that combine multiple Boosts for a low price.

Silver – Silver is the currency of Solitaire Blitz.  It lets you buy Boosts for your hand and can also be used to buy some items in the Shop.  Your current Silver balance is indicated by a meter on the map.

Stacks – The cards are dealt out into seven Stacks at the start of the game.  To clear each stack, you must move the cards onto the build piles.  Each stack conceals a treasure buried beneath.   

Stopwatch – You have just 60 seconds to clear the cards from the Stacks, and the Stopwatch tracks your time.

Time Lines – There are four Time Lines in each hand, at depths of 1, 4, 7 and 10 cards.  When you clear all the cards above a Time Line, 20 seconds are added to the clock.

Treasure – Shells, crabs, jewelry, antiques, and many more mysterious things await you on the ocean floor, concealed by the stacks of cards.  If you clear all of the cards in a stack, you can pick up its Treasure.  The treasures are instantly converted to Silver.

Need further help?
  • Enjoy a "Last Chance" in Solitaire Blitz

Have you ever been *so close* to winning a round of Solitaire Blitz when Otis starts fretting and letting you know you're out of time?  We've added a "Last Chance" opportunity to save your game when victory seems just out of reach!

If you've reached the end of the game by running out of moves or time, you will be offered a Last Chance to add additional cards and time for another shot at winning!  

Need further help?
  • Earn prizes by sharing Solitaire Blitz with your friends!

We've added another easy way to earn Silver (as well as other fabulous rewards) in Solitaire Blitz!  Just click on the Messages button above the game to see the new feature we've added to the Message Center:

Wow!  50,000 Silver awaits!  To get started, click Add Friend (or click one of the little question mark icons...or click anywhere within this box of enticement!) to launch the Friend Picker.  Choose the friends you would like to invite, and then click Send Invite.

You can also initiate invitations from the Invite button or from within your leaderboard using the "Invite Oliver Queen" buttons--no matter which of these tools you use to invite a friend to Solitaire Blitz, the invitations will still be eligible for the prize.

But wait, how do I actually win the prize?

Once you've sent the invitations, it's up to the friends you invited to do the rest!  If a friend you invited to Solitaire Blitz accepts the invitation and starts playing, you will then see their profile pic appear in place of one of those little question mark boxes, marking your progress toward your current goal.  When you reach the goal, you will be notified in your Message Center to claim your prize!

If you invite a friend who has previously played Solitaire Blitz in the past, even if they haven't played in a while, those invitations are not counted toward your goal.  The prizes are awarded based on the number of first-time players who join the game after receiving your invitation.

Need further help?

Zuma Blitz New User Information

  • How to play Zuma Blitz!

If you've never played Zuma Blitz, here's what you need to know to get started. Follow the links from this FAQ to go in-depth on any topic!  And check out the Zuma Blitz glossary for more info on any of the terms used here.

Each week, Zuma Blitz presents a new board, with a new background design and a new layout of curves. Every board has its own unique challenges, but they all start with the same basic features: 

  • Tunnels - from whence the balls roll
  • Skulls - toward which the balls roll

 

Your game can end in two ways, whichever one happens first:

  1. Your time runs out 
  2. The balls reach the Skull

Time constraints: brevity is the soul of Blitz!

In Zuma Blitz, you have one minute to score as many points as you can. Watch for balls marked with an hourglass.

 

These are called Time balls, and each Time ball you match adds additional time to your game clock. You can use the Sands of Time powerup to get even more time for each Time ball. 

Try to keep your game going as long as possible to earn more points, and make sure never to let the balls reach the Skull at the end of the curve!

Making a match: the raison d'etre of the Zuma frog!

As balls roll out along the curve, you need to make matches to clear them off the board. You create a match by shooting the ball in your frog's mouth at a row of 2 or more balls that are the same color. 

Matches can have a cascading effect as well! If you shoot a single ball that causes multiple consecutive matches, that's called a Combo, and it's worth extra points.

Check out the image below.

In this case, the current ball is yellow, and firing it in the direction shown by the laser will cause a match with the two yellow balls on the curve.

Once the yellow balls are cleared from the board, the red balls on either side will collapse together. As you can see, there are more than three red balls in a row, so the red balls will also be cleared off the board. Your single shot caused more than one match (in this case two), so you will get a Combo bonus!

Swapping balls: Zuma frog always keeps a trick in his back pocket!

The current ball is always the one in your frog's mouth. The next ball is shown on your frog's back. If you look at the example below, the current ball is red and the next ball is yellow.

Sometimes you may not have a great move available with the current ball, so rather than waste a shot or break your chain, try swapping the current ball and the next ball!

To swap your current and next balls, you can either hit the spacebar or you can right-click your mouse (anywhere on the board).

Multipliers: making points much pointier since 1884! *

Watch for balls marked with X and a number.

 

Those are Multiplier balls, and they help you earn double, triple, quadruple (and so on) points for every match you make. The maximum multiplier is x9, and if you reach it, every match will earn you nine times its standard value. To increase your multiplier, you need to match the special multiplier balls that come out on the curve. When you match a multiplier, any future matches will be scored based on that new multiplier.

* citation needed.

Need further help?
  • Zuma Blitz Glossary

Board: Each week, Zuma Blitz presents a new board, with a new background design and a new layout of curves. Every board has its own unique challenges!

Chain: Make consecutive matches without missing a shot to start a Chain. The longer you keep the Chain going, the more points you'll earn. If you shoot a ball and don't make a match, the Chain resets to 0. Shooting Fruit does not reset a chain, nor do shots made with active powerups, such as Lasers, Color Nukes, Hot Frog, and Cannons.

  A counter is located at the bottom of the screen showing how many consecutive matches you've made. The higher the number, the bigger your bonus.

Clock: You start a game with one minute on the clock. You have 60 seconds to score as many points as possible.  Matching Time Balls extends your game.

Coins: Coins are the main currency in Zuma Blitz, used to buy power-ups, monuments, Food, and bulk items in the Shop. You earn Coins whenever you get a Star or Promotion. You can receive Coins from Zuma Spin or as a gift from Friends.  Coins are also sold in the Shop.

Combo: Whenever there's a gap with balls of the same color on either side, the gap will snap shut. Score a Combo when a match causes three or more balls around it to snap together in a secondary match.  It's possible to cause cascading combos with three or more matches in a row!

Example of a Combo: 

 

The current ball is yellow, so firing it at the two yellow balls will cause a match.

 

The yellow balls will disappear which will make the red balls on either side collapse together. 

There are more than three red balls in a row, so the red balls will also clear on impact.
Your single shot caused more than 1 match (in this case two), so you get a Combo bonus! 

Curve: Balls roll out on two tracks called curves. Each curve begins at a tunnel and ends at a skull.

Curve Clear Bonus: Blast all the balls back to the tunnel mouth to earn a Curve Clear Bonus. There are 2 curves so you have double chance of getting a Curve Clear. Do this multiple times in a game to score huge points.

Food: Frogs crave tasty nourishment!  Feed yours well, and he will reward you with increased speed, bigger explosions, extra points, and more!

Fruit: Fruit occasionally appears on the board. Depending on the board, there will be different places fruit can appear. Fruit will not appear until balls from the rollout have passed in front of the fruit's set locations on that curve. If shooting Fruit is part of your strategy, make sure to let the balls rollout far enough on both curves to start Fruit spawning. Each time you hit Fruit, its value increases in the game. There is one special Fruit called Spinner. It will give you a free extra spin on the daily Zuma Spin. Shooting Fruit does not disrupt any chains. It is always worth your while to shoot Fruit.

Gap Shots: Create a Gap Shot by first making a gap in a row of balls. Before that gap closes, shoot through it to make a match in the row of balls beyond. Gap Shot matches are worth much more than regular matches. The size of your gap will determine the number of points you receive. The smaller the gap, the better!  On some Tournament boards, there are three lines of balls. With those boards you can even set up a Double Gap Shot. It is very difficult, but worth lots of points! 

Check this out! 

 

See how I've cleared a huge gap between the purples and the greens?  Now I can shoot the blues on the far side of the curve. 

Even better, after I match those blues, the greens on either side will snap together, followed by the purples on either side of them!

That's a gap shot with a triple combo! 

 

Note how this curve has three lines, too.  If I were able to match the purples directly behind the +140 notation and then shoot the yellows immediately behind the gap I had just created, that would be the elusive double gap shot! 

Hot Frog: When a match is made faster than the one before it, you earn a Speed bonus. This lets your frog shoot faster, and you also make progress towards Hot Frog.  Once you get Hot Frog, your next three shots will be fireballs. Fireballs cause a bigger explosion than Bombs or Chain Blast so they are good for hitting hard-to-reach Fruit and special balls.

  Your progress toward Hot Frog is shown at the bottom of the board on the Frog-O-Meter.  
  Another indicator is the color of your frog. As you get closer to Hot Frog, you can see your frog get "warm" (i.e. start turning red). Once it is completely red, you reach Hot Frog!  

Last Hurrah: When time runs out to end your game, it's not quite over!  In the Last Hurrah, every special ball left on the board explodes. You'll get the points for all of them as well as for any resulting combos. 

Life: Each heart lets you play one game. You get a new Life every 10 minutes up to a maximum of seven. Beyond this limit, you can accrue extra Lives that were given to you by friends or that you bought in the Store. These Lives are counted separately. You use timed Lives first. In addition, each time you earn a Star or are Promoted, you get more life. The higher your Star rating, the faster you get new Life.

Monuments: Monuments to certain Spirit Animals can be found in the depths of the jungle. These monuments can greatly improve your game when used!  The Spirit Animal you choose will take the place of your frog for one game, and each one has unique special abilities!  Learn more about the Spirit Animals here!

Multipliers: A Multiplier  is a special ball marked with an "X" and a number. All points you earn after matching or destroying a Multiplier ball will be multiplied by the number on the ball. If you get a x5 Multiplier Ball, every point will be worth 5 points. If you then collect a x6 ball, every point will be worth 6 points. Multipliers can go up to nine. 

Promotion: When you earn 10 Stars, the Frog King promotes you to a new title. With the new title, you receive Coins & Life, along with a Medal that all your Leaderboard friends can see.  

Rollout: The curve starts at the mouth of a tunnel.  All balls roll out of the tunnel and toward the skull at the end of the curve.  The progression of the balls is sometimes referred to as the rollout.

Skull: Balls are always rolling down the curve. If a rolling ball reaches one of the skulls, you instantly lose the game. Balls shot out of your frog's mouth do not affect skulls.

Star: As you earn XP (Experience Points) in the game, your progress is tracked along a ring.  Each time the ring fills, you earn a Star.  Every 10 Stars, you earn a Promotion from the Frog King.  Earning Stars also unlocks new features and powerups.  The only way to gain Stars is by earning XP.

Swapping Balls: To swap your current ball with the next ball, press the [Spacebar] key or right-click anywhere on the screen. 

Time Balls: Time balls are special balls marked with an hourglass.  Matching or destroying them adds extra seconds to your game. In a standard one minute game, matching a Time ball adds five seconds to the clock.  There are also power-ups you can add to affect the Time balls, such as Sands of Time, which increases the number of seconds each Time ball adds.

Tunnel: New balls appear on the curve by rolling out of tunnels. Balls never stop rolling out of the tunnels. As long as your frog can shoot balls, more balls will roll out.

Need further help?
  • How Life works in Zuma Blitz

Life is measured in hearts.  Each heart lets you play one game. You earn a new heart every 10 minutes up to a maximum of five. Beyond this limit, you can accrue extra hearts gifted by friends or purchased in the Store. These hearts are stored separately, or "banked."

To share life with a friend, click on "Send Life" on their leaderboard plank.

The hearts that are earned over time are used first.  Once those run out, you start to draw on your banked hearts.  There is no separate action to take in order to use banked hearts; simply click Play as usual.

Also, each time you earn a Star or are Promoted, you get more life. 

Need further help?
  • Zuma Blitz Weekly Tournament

Every week, a new tournament begins on Tuesday (at 4 P.M. PST). All scores from tournaments past are thrown out the door and new possibilities unfold. Each tournament has a new board for you to discover. Try new techniques, strategies, and combinations of Powers, Food, and Monuments to move to the top of your leaderboard!

If you finish in the top three on your leaderboard for the Weekly Tournament, you'll win a Gold, Silver, or Bronze medal!  Should you be so skilled as to earn a tournament medal, don't hesitate to gloat about it for all to see.

The leaderboard is composed of planks to display your current position in the Zuma Blitz Weekly Tournament.  Each of your Zuma Blitz-playing Facebook friends has a plank (up to a total of 50).  If you have more than 50 Zuma Blitz players among your friends, you will only see the highest-scoring players appear on your board.

Click View Stats on your friends' planks to see how they are doing. You'll see how many Medals they've earned, their current level, and any Spirit Animals they've unlocked.

Invite Your Friends!

If you love Zuma Blitz, maybe your friends would, too!  And if they're new to the game, you've probably got at least a few solid weeks of wins ahead of you before they get good enough to be a threat.  But don't tell them that up front, because antagonizing them might just spur them on to early greatness and leave you in the dust!  

Need further help?

Zuma Blitz Advanced Strategy

  • Monuments in Zuma Blitz

Monuments to certain Spirit Animals can be found in the depths of the jungle. These monuments can greatly improve your game when used!  The Spirit Animal you choose will take the place of your frog for one game, and each one has unique special abilities!

Depending on the weekly board, one Spirit Animal might be more useful than another. When the board changes, try out the different monuments to see what they can do for you! 

In addition to its special power, every Spirit Animal gives you a Spirit Blast bonus at the end of your game. The Spirit Blast will blow up all the balls of a single color and give you bonus points. Each Spirit Animal is associated to a specific color. You'll also score points from any combos that result from the Spirit Blast. 

   

Spirit Eagle:

   Super Speed Shot - As the Eagle flies, so do your shots while he is on your side!  The Spirit Eagle makes your every move smoother and faster, enabling you to slide through the narrowest of gaps with ease!
 

Fruit Bonus - Every piece of Fruit you hit will give you mega-points while you fly with the Spirit Eagle!  With his help, you'll be making deliciously high-scoring Fruit salad!  Even better, your Fruit will stick around longer to give you more time to shoot!

Green Spirit Blast - blows up all the green balls remaining on the board when time runs out. The bonus points you get from Spirit Blast vary depending on how many balls blow up and your final multiplier.


  Spirit Beetle:
        

Extra time - gives an additional 12 seconds to your game time. Your game clock will start at 1 minute and 12 seconds.  Try combining him with Boosts like Sands of Time and Food like Key Time Pie, and you could be a frog of leisure!  (Or, you know, use all that extra time to make some major epic scores.  That's probably what I'd do.)

Red Spirit Blast - blows up all the red balls remaining on the board when time runs out. The bonus points you get from Spirit Blast vary depending on how many balls blow up and your final multiplier.

 

Spirit Cat:

Fireballs - gives a free fireball every 13 shots. No need to get Hot Frog (though it's still awesome) because now the more you shoot, the more fireballs you'll get. Keep shooting for more fireballs! 

Blue Spirit Blast - blows up all the blue balls remaining on the board when time runs out. The bonus points you get from Spirit Blast vary depending on how many balls blow up and your final multiplier.

   

Spirit Weasel:

  

Cannon - If you are not using a Cannon powerup in your game, the Weasel will give you that powerup automatically!  If you already have the Cannon working for you, the Weasel will add an extra cannonball to increase your blast power!  During your Spirit Weasel game, you will also see the Cannon balls spawn at a higher frequency, and all balls blasted with the cannon will score at a higher rate!

 

Yellow Spirit Blast - blows up all the yellow balls remaining on the board when time runs out. The bonus points you get from Spirit Blast vary depending on how many balls blow up and your final multiplier. 

   

Spirit Turtle:

  

Hot Frog! - Whenever you shoot Fruit with Spirit Turtle, you instantly earn Hot Frog action!  But that's no excuse to slow down, because you also earn more points for making fast shots throughout the game!

 

Purple Spirit Blast - blows up all the purple balls remaining on the board when time runs out. The bonus points you get from Spirit Blast vary depending on how many balls blow up and your final multiplier.

Redeem a monument from a wall

If you have friends who also play Zuma Blitz, be sure to share the monuments you discover. Your friends will be able to click on your wall posts to get the opportunity to play with that Spirit Animal as well! Likewise, if your friends share their monuments, you can visit their profile page and click on their wall posts in order to give yourself the opportunity to play with a Spirit Animal. 

By popular demand, we have added monument streaks!

When you play a game with a monument, you will then have the opportunity to continue playing with that same monument for several subsequent games, each at a lower cost than the one before! 

Need further help?
  • Powers in Zuma Blitz

Zuma Blitz has a variety of exciting powers (also called powerups) available to enhance your game!  You can play with up to three powers per game by spending Coins.  As you gain XP and earn Stars, new powers unlock and others increase in might! 

Read all about the powers you can call upon to blast balls and earn high scores!

Each power levels up at certain stages of your progress, measured in the number of Stars you have earned.  You can also unlock the higher levels of the powers early with Facebook Credits.

Bombs:

  This Power adds Bomb balls to your rollout. When you match a Bomb, it blows up and clears balls surrounding it.  If it's near enough to a piece of Fruit, it can also pick that up for you!  This power is great for catching multipliers and other powerup balls as well as opening gaps in the curve.

There are three tiers of Bombs:

  Bombs I (4th Star) - Basic Bombs that explode when matched. 
  Bombs II (47th Star) - Bombs roll out more often, so you can make even more explosions!
  Bombs III (88th Star) - Increases the blast radius for Bomb balls, so your explosions get even bigger!

 

Wild Shot:

At regular intervals, a Wild Shot ball will appear in your frog's mouth. Wild Shot matches any ball on the board. It will even match and remove single balls. If you don't hit a ball dead on, the Frog King decides which ball will be the optimal match to earn you the most points. Wild Shot is very useful for matching lone special balls. Shooting Fruit with a Wild Shot will not change the point value of Fruit.

  Wild Shot I (6th Star) - Every 15th ball you fire will be a Wild ball. This ball will match any ball it touches.
  Wild Shot II (68th Star) - Every 13th shot will be a Wild ball.
  Wild Shot III (92nd Star) - Every 11th shot will be a Wild ball.

 

Cannon:

  This Power adds Cannon balls to your rollout. Cannon balls come in all colors. When you match a Cannon ball, it changes your frog into Cannon Frog, so your next shot will fire 3 cannonballs, clearing away anything in their path!  Cannons are useful for clearing distant Fruit or getting rid of bunches of single, unmatched balls.

There are three tiers of Cannon:

  Cannon I (10th Star) - Cannon balls added to rollout. Match for triple shot!
  Cannon II (65th Star) - Cannon balls rollout with greater frequency.
  Cannon III (95th Star) - Adds an additional cannonball to the Cannon (for a total of four cannonballs each shot!).

 

Speed Shot:

This Power makes your frog shoot faster!  This is great for making gap shots and shooting at Fruit!

  Speed Shot I (13th Star) - Increases your shot speed by 10%.
  Speed Shot II (53rd Star) - Increases your shot speed by 20%.
  Speed Shot III (82nd Star) - Increases your shot speed by 30%.

 

Color Nuke:

 

Match Nuke balls to activate a laser you can use to destroy all balls of one color from a curve. Use the nuke to blast a color with many special balls, to trigger combos by destroying a color at the center of several sets that are ready to collide, or to destroy a special ball you can't reach. But don't think about it too long, because your time is still ticking! Choose carefully but quickly!

There are three tiers of Color Nuke:

  Color Nuke I (17th Star) - Your frog shoots a laser which you can aim at the color of your choice to destroy all balls of that color on a single curve.
  Color Nuke II (57th Star) - Nuke balls appear more frequently in the rollout.
  Color Nuke III (98th Star) - The laser destroys the selected color on both curves!

Note: there is no bonus for hitting Fruit with a laser.  In fact, it would be a waste of the powerup!

 

Fruit Master:

This Power makes Fruit appear more often in your game. The more Fruit you hit, the more points each one is worth!

There are three tiers of Fruit Master:

  Fruit Master I (23rd Star) - Fruit appears 3 seconds faster than normal.
  Fruit Master II (72nd Star) - Fruit appears 5 seconds faster than normal.
  Fruit Master III (85th Star) - Fruit appears 7 seconds faster than normal.

 

Multiplier Enhancer:

This Power increases your starting multiplier. The points you score for every match are multiplied by the number on the Multiplier ball. Match more multipliers as you play so you can earn even more points. The maximum is x9. Shoot these balls as quickly as possible to ramp up your score! 

  Doubler (27th Star) - Start your game with the x2 Multiplier active.
  Tripler (108th Star) -  Start your game with the x3 Multiplier active.

 

Inferno Frog:

This Power makes your Hot Frog even hotter! If you have this Power active, your Hot Frog will shoot more than three fireballs!

There are two Tiers of Inferno Frog:

  Inferno Frog I (33rd Star) - Gives Hot Frog 1 extra fireball shot (for a total of 4 shots).
  Inferno Frog II (78th Star) - Gives Hot Frog 2 extra fireball shots (for a total of 5 shots).

 

Chain Blast:

With this power, when you make a chain of 10 consecutive matches, an explosion occurs. The first explosion occurs on the 10th match but after that every 5th match triggers a blast. If you break the chain by failing to make a match, the count starts over at 0.

There are three Tiers of Chain Blast:

  Chain Blast I (37th Star) - An explosive blast occurs at the end of a chain of 10 consecutive matches (and every 5 matches thereafter).
  Chain Blast II (62nd Star) - A blast occurs at the end of a chain of 9 consecutive matches (and every 4 matches thereafter).
  Chain Blast III (98th Star) - Increases the size of the explosions.

 

Sands of Time:

This Power increases the extra time you get with each Time ball you match.  A standard Time ball adds 5 seconds to the clock.

  Sands of Time I (43rd Star) - Time balls add six seconds to the clock when matched.
  Sands of Time II (66th Star) - Time balls add seven seconds to the clock when matched.
  Sands of Time III (105th Star) - Time balls add eight seconds to the clock when matched.
Need further help?
  • Food in Zuma Blitz

Food is a great way to maximize your Zuma Blitz scoring potential!  There are new varieties of food available all the time, and we will continue to develop more treats to please your palate.  Check out what the foods can do for you!

 

10 Pound Turkey

Power lunch on an epic feast, and you will find that your Multiplier goes all the way to 10!  

 

     
 

Baco Bouquet

Dig into this excellent snack to maximize all your power balls for the game.  Any ball with an icon will appear more frequently, including the balls that trigger selected powerups, like Bombs, Cannon, and Color Nuke, as well as time balls and multiplier balls!  It's true what they say--everything's better with bacon!  

     
 

Blue Velvet Cake

The legends tell of mystical blue fires that burn bright in secret swamps deep in the Zumaic jungle.  This scrumptious treat steals these flames and delivers their power to you!  Enjoy Blue Velvet Cake to add an extra fireball to your Hot Frog!  Pair with the Inferno Frog powerup for five blasts per Hot Frog!

     
 

Candy Lei

Want to feel like king of the jungle?  Set yourself up for a game that feels like you're practically taking candy from a baby.   (Of course, we know that you would never do that.)  The Candy Lei causes the balls to roll out in larger clusters, leaving you fewer singles to work around.  Pair with Color Nuke to take out huge sections of your curve at a single tap!

     
 

Canned Cran Blast

This seasonal favorite gives you all the benefits of Chain Blast as well as increasing the raw value of your chains.  Save a powerup slot without losing the power!

     
 

Chocolate Love

Nothing says love like chocolate!  Share the love with your fruit, because happy fruit is generous fruit!  Each fruit touched by Chocolate Love adds an extra second to your game as well as big, juicy points to your score.

     
 

Christmas Cake

This densest of holiday desserts brings an endless bounty of balls! You won't run out of shots when you're nibbling on this surprisingly tasty seasonal treat.

     
 

Cocoa Bomb

Warm up this Winter with explosions aplenty!  Add Bomb balls to your rollout without enabling Bombs as one of your powerups.  This comforting concoction also intensifies the explosions and increases the frequency of bomb balls on the rollout.  

     
 

Combo Corn

If you love setting up combos, this is the treat for you!  When you shoot at the center match to trigger your combo cascade, glance if you dare at the score...the numerical leaps will astonish and amaze!

     
 

Cookie Chain

If you tend to focus on building and maintaining your chain, this classic and wholesome treat will delight your player's palate.  Every 10th match you make in a row adds a heaping scoop of chocolate chips to your score!  (Note: chocolate chips = points. Lots of 'em.)

     
 

Curvy Fries

If you're skilled at Curve Clear bonuses, you know they pack on the points already, so carbo-load beforehand with this salty snack to make the most of a very good thing!

     
 

Gapple Sauce

Are you particularly skilled at making gap shots?  This is the tasty treat for you, then!  It makes those trick shots worth even more points, so you get a major score boost!

     
 

Ginger Up

Can't get enough of that Hot Frog action?  This is the peppy boost you need!  Ginger Up ensures that your Frog-o-Meter never slips backward but only progresses in the direction of Hot Frog! (Every time you reach Hot Frog, you do start from scratch again.  You can't make your frog keeping blasting fireballs forever, you know!  His poor throat would get very dry.)

     
 

Gummi Nukes

This tangy candy is just what you need to flavor your game when you're playing with the Color Nuke boost.  Munch on this to make Color Nuke powerups appear more often in the rollout.

     
 

Hasty Pudding

Just like Speed Shot, you say?  Well, that's basically true, but then why is it a culinary option to tempt your tongue?  Fie on thee for cries of redundancy!  This snackable allows you to max out on other powers and still indulge your need for speed!  Or you could even stack your snack with the Speed Shot power and truly put the pedal to the floor.

     
 

Hog Wild Sliders

Pop a few of these tasty morsels when playing with the Wild Shot boost, and your shots will be wild much more often!

     
 

Ignition Sauce

This fiery condiment complements your Hot Frog, causing the explosions during that phase of the game to get even more intense.  If you're a player who sees Hot Frog engage several times in a game, this is your new favorite dipping sauce!

     
 

Key Time Pie

Key Time Pie adds more time to the clock.  Five seconds to be precise.  And as you know, in Zuma Blitz, every second counts!

     
 

Key Time Punch

This bubbly beverage gives you a zingy speed boost as well as adding 5 seconds to your clock.  

     
 

Kiwi Kebab

Do you love Fruit?  I mean, who doesn't love fruit; it's tasty, it's healthy, and it gives you points!  Well, dig into a Kiwi Kebab to shorten the spawning time on Fruit, so it shows up more frequently throughout your game.  It also increases the value of each Fruit, so you not only have more chances to score, you score more too!  But wait, isn't that kind of like the Fruit Master power?  Well, sure, but if you haven't yet unlocked Fruit Master, here's a Fruit enhancement you can have today.

     
 

Kroakatoa Wave

This glorious dessert turns your standard cannonball powerup into a powerful sweeping wave that thunders out across the board!  You just can't miss when pairing the Cannon boost and the delicious Kroakatoa Wave.

     
 

The Last Bite

The Last Hurrah is a major scoring windfall in most games!  It can suddenly take your score from stratospheric to atmospheric!  So...what if you could double that bonus?  Does that sound like something you might be interested in?

     
 

Pyro Piggy 

This succulent snack will speed up your shot while it enhances your explosions!  Watch as every boom gets hit with a little sweet and tangy barbecue sauce for savory-sweet impact!

     
      

Pyro Popcorn

Everyone loves explosions in Zuma Blitz.  Pyro Popcorn makes them bigger, fiercer, more explosive!  

     
 

Shoo Fly Pie

Find it frustrating to watch the Time balls fade away before you can make your shot?  Take a bite of Shoo Fly Pie!  Your Time balls will never expire, so you can fire at leisure.  A delicious meal should always be savored.

     
 

Smokin' Hot Links

Take a shortcut to Hot Frog by making chains!  By keeping your chain going, you will fill your Frog-o-Meter faster and more often while you munch on these savory snacks.  

Pro Tip: Spirit Turtle doesn't enjoy sausages--they're a bad mix with his natural ability to bring on Hot Frog.  

     
 

Sticky Apple

With oozy gooey goodness, this sugar-coated apple causes all the balls to slow down, giving you plenty of time to take aim and savor the experience.

     
 

Whipped Taters

Just as the mixer spins faster and faster when the potatoes are smooth, your frog shoots faster and faster when you're really in the zone!  Keep up your chain to build your speed as you go.  Great for saving a powerup slot on Speed Shot--why not use it for Chain Blast instead, and really maximize the chain benefits?

Need further help?
  • Tips for scoring higher in Zuma Blitz!

There are a number of strategies you can employ to get a high score in Zuma Blitz.  Here are some of the important bonus opportunities to take advantage of:

Maximize points with Multipliers!

  Among the many special balls in the game, pay special attention to the multipliers, and shoot them as quickly as you can once they appear! 

Once you activate a multiplier, it immediately starts doubling every point you score (then tripling, quadrupling, quintupling, and so forth)!  In addition to expediting the effect of the point multiplier itself, shooting the multiplier ball currently on the board will allow the next one to start spawning. The sooner you get a x2, the sooner you will be able to get a x3!

Compound your coup de grace by maintaining your Chain!

  Each consecutive match you make adds to the length of the Chain. Once your Chain reaches 6, you will start earning an extra 100+ points for every match you make until you break your Chain. 

When you break your Chain by missing a shot, you will have to rebuild to 6 matches before the bonus applies again.  

  • Shooting Fruit doesn't break your Chain...as long as you successfully hit the Fruit!
  • Powerups and special shots such as Cannon, Color Nuke, and Hot Frog blasts also do not affect your Chain in any way; these shots don't count to add to your Chain, but they also don't break it.  
  • Wild Shot does count toward your Chain, but it cannot break it, since any shot you take will be an instant match!

Cleverly curtail a rollout for a Curve Clear bonus!

  When you clear all the balls all the way to the mouth of one of the tunnels, you get a Curve Clear bonus.  The later in the game you clear the curve, the more points you earn!  

This is a great use for your Hot Frog blasts, particularly with Cannonballs combined, as you can use that widespread explosive power to cut straight through huge sections of balls and wipe the curve to nothing!  Try Ignition Sauce to really increase the explosive potential!

Feast on Fruit for fabulous fortune!

  Every curve has at least one place where Fruit will appear. The first time you play a tournament board, figure out where the Fruit spawn so you can set up Gap Shots to hit them. Each Fruit you hit is worth more points than the one before.  

Listen for the tell-tale sound effect that heralds the appearance of Fruit.  If you wait until you spot it visually, it may be too late to execute a plan to clear the balls in front of it and take a shot.  If you start planning your shot based on where you know the Fruit can appear as soon as you hear the sound effect, you can get it every time!

Remember that you can shoot the Fruit with any color ball, and it won't break your Chain unless you miss.

There are many ways to clear a Fruit:

  • Shoot any ball to hit the Fruit.
  • Shoot a fireball straight through the curve to hit it when you have Hot Frog.
  • Shoot a cannonball at it when you have Cannon.
  • Cause an explosion close enough to the Fruit to explode it.  (This one is tricky, because the epicenter of the blast has to be near enough to the Fruit to affect it. Just because the blast took out the balls in front of the Fruit doesn't mean it was close enough to hit the Fruit as well.)

If we do not ever take time, how can we ever have time? (as the Merovingian says)

 

Another factor that can greatly increase your score is extra time. The more Time balls you match, the longer your game lasts, and the more time you have to rack up points!

The ultimate in Zuma wisdom: Know thyself.

Know your weaknesses.  Take advantage of the Powers and Food that will make up for your shortcomings.

  • Do you often run out of time before getting Hot Frog? Scarf down some Key Time Pie to add precious seconds to the clock.  If you've unlocked the Sands of Time powerup, you can maximize each time ball as well!
  • Are you likely to miss shots when aiming for small bunches of balls?  Snack on a Candy Lei to get bigger clusters.
  • Do you often get sidetracked dealing with one curve while the other gets out of control heading toward the skull? Use Color Nuke, Bombs, or Cannon to clear a lot of balls fast.

Even better: Know your strengths. Use Powers and Food that complement your style and make the most of your abilities.

  • Are you a fast shooter? Get Speed Shot and be even faster.
  • Do you set up lots of Gap Shots? Buy Gapple Sauce to get more points for each Gap Shot.
  • Do you rarely miss shots? Get Chain Blast so you earn more points for consecutive matches!
  • Are you the type who never misses Fruit? Use the Fruit Master powerup & nibble on a Kiwi Kebab to make Fruit appear far more often!

Let Zuma work for you!  

Make the most of each powerup!  Wild Shot and Color Nuke are great powerups. They're immensely useful tools and possibly the most versatile in your arsenal!  But if you're indecisive when they activate, they can become a hindrance rather than a help.  Don't let yourself pause to evaluate all the options when you're playing with these powerups--trust your instincts and maintain your momentum.  

Use your knowledge of the future to influence the now!  You always know what your next two shots will be, thanks to the visual aid of the frog's mouth and back.  You always have the option to swap those shots, thanks to right-click/spacebar.  Keep an eye out for ways to use that foresight to your scoring advantage!  Maybe both colors you are about to play have shots available on adjacent tracks of your curve!  You can use the first ball to open a gap and then without pausing, fire the next shot, knowing it will pass through the gap to match the balls just beyond!

Finally, try various combinations of Powers and Food.  You can use them to amplify or complement each other.  If you have Bombs, Cannon, and Chain Blast active on your Powers menu, try adding Pyro Popcorn to make all of those explosions bigger!  Don't like playing without Speed Shot but already have three other Powers selected?  Add Hasty Pudding to make up for not having Speed Shot enabled!  There are so many possibilities, and exploring them will help you hone your own play style.  You may be surprised what combinations lead to your highest scores yet!

Need further help?

Zuma Blitz Billing & Purchasing

  • What's available in the Zuma Blitz Shop?

If you are getting low on Food, Power, or Life, head to the Shop!

  Coins are the main currency in Zuma Blitz, used to buy power-ups, monuments, Food, and bulk items like Power Packs in the Shop. Buy Coins in bulk to avoid running out while playing. 
     
  Each heart lets you play one game. Buy bulk packs in the Shop so you never run out of Life. You can also buy passes to play Zuma Blitz non-stop for 6, 24, or 72 hours! 
     
  XP is earned with every game you play and tracked on a ring surrounding your level number. When the ring fills, you gain a Star. Every 10 Stars, you get a Promotion. To level up faster, try potions to double your XP for a number of games or hours.
     
  Rather than buying one power-up at a time in the game, you can get a bunch of power-ups in the Shop, and it's much cheaper. This is the smartest way to manage your coins. During sales, you can get even better deals!  A 100-pack gives you 100 games worth of Power. 
     
  Food makes your frog stronger and faster! Choosing the right food can be a game changer. A variety of treats are available in the Shop, and more are introduced regularly, so check back to see what's new! 
Need further help?

Zuma Blitz Troubleshooting

  • Why isn't my score saving correctly or appearing on my Facebook page?

Please ensure that you have internet connectivity. If you are not connected to the internet, or have a very weak wireless signal your score may not post. You may be able to solve the problem by logging out of Facebook, clearing your cookies and cache in your browser, and refreshing the page.

Click here for instructions on clearing your browser cache and cookies.

Need further help?
  • The page fails to load correctly at least part of the time; how can I fix this?

Some ad-blocking and anti-virus software have been known to cause this issue. We recommend adding the page (see below for the URLs for each game) as a trusted site to these programs. In order to do this, please consult your ad-block and/or anti-virus program manuals.

Bejeweled Blitz page (http://apps.facebook.com/bejeweledblitz/

Solitaire Blitz page (https://apps.facebook.com/solitaireblitz/)

Zuma Blitz page (http://apps.facebook.com/zumablitz/)

If you are still having loading issues, please clear your browser cache.  Click here for instructions.

Need further help?
  • Where do my game posts show up on my Timeline?

The new Facebook Timeline feature has changed the order in which your activities appear on your profile page.  There are many factors that affect your game activity posts and who can view them.  

App Permissions Settings

When you first start playing a game on Facebook, you must allow it certain permissions. One of those permissions is "Post on my behalf."  Please note that "Post on your behalf" does not mean the game will post without your permission!   When you click "Share" on a high score or achievement, the game needs to have permission to complete that action of sharing on your behalf.

Click on "Edit settings" beside the app to make sure that "Post on my behalf" is listed as a permission you have allowed for the game.  Next, you'll want to make sure you have not set the app's posts to be hidden from people you want to see them.

Lower in the "Edit settings" menu is a header called "Posts on my behalf:" where you will see a drop-down menu with groups of friends listed.  You can choose to allow the game's posts to be viewed by anyone (Public), by Friends, by Friend Groups you pre-define (such as creating a group of your friends who also play the game!), or by "Only Me."  If you have at any point set your Posts to be visible to only a certain group/only yourself, that may be keeping you or your friends from seeing your Posts appear.

News Feed View

At the top of your News Feed, you have a "Sort:" option.  You can set your News Feed to sort by "Top Stories" or "Most Recent."  If you've got it set to sort by "Top Stories," which is the default, then you won't see game/app posts coming up much, because those are rarely considered top stories by Facebook.  Sorting by Most Recent will show you the latest activity without preferential treatment assigned based on number of likes or comments, etc.

Recent changes to Facebook have also made it so that hitting "Like" on a page may not be sufficient to add that page's updates to your News Feed.  If you know you "Liked" a page but are not seeing any updates from that page, you may need to visit the page and click the "Liked" button, then hover your mouse until the menu appears.  If "Show in News Feed" does not currently have a checkmark beside it, you will need to enable that option here.

Where to Look on Your Timeline

Even with your settings and permissions properly configured, you may not know where your game posts are being displayed on Timeline, because they are also not being treated as "Top Stories" on that page.  However, any game activity you chose to post should be visible on Timeline.  Since Timeline attempts to prioritize your posts and activities rather than displaying them strictly chronologically, app posts will fall lower down on the page than things like status updates, tagged photos, or messages from friends.

Scroll down your Timeline, and you will find that below the "widgets" such as your Friends list, recent Likes, game Achievements, etc., you will start to see your app posts.  They may be aggregated by app title, so you may see several recent High Score posts gathered into a bundle that can be expanded to view in full.

For more information on Facebook's Timeline feature, you may want to review the FAQs at http://www.facebook.com/help/.

Need further help?
  • The game is running slowly or is non-responsive. I want to go fast!

We're very sorry if your game is not running at its full expected speed!  We call it "Blitz" for a reason, and it should feel lightning-fast!  That said, there are a number of factors that can affect your game's performance, and we are happy to offer several suggestions for restoring the full Blitz factor!

1. Clear your browser cache.

Clearing your Internet browser cache/cookies can fix many common performance issues. We have provided steps for most common browsers here.

2. Restart your browser.

The simple step of closing your browser and relaunching it may help as well, especially in combination with having just cleared your cache.

3. Update Flash.

You may need update to the latest version of Adobe Flashplayer.

http://get.adobe.com/flashplayer/

4. Close extra tabs you may have open in your browser.

Everything that's happening at the same time taxes your system!  If you tend to open a new tab for every webpage you'd like to visit, you're asking your browser to keep track of a lot of information.  It's also having to constantly refresh each of those pages...and let's not forget about the advertisements that might be trying to play videos on a tab you're not even looking at...better to just close the ones you won't need again anytime soon, allowing the ones you really care about to function at their best!

5. Update your browser.

If your online activities aren't as zippy as they used to be, it's often because the software that runs them is falling behind the times.  We have provided links to download or update the most common browsers:

6. Try a different browser.

It's about finding the right tool for the task...and the right tool for your friends may not be the right one for you.  For whatever reason, you may find that one browser renders pages faster or loads graphics more smoothly, and even on your own computer, you may find that certain tasks are better accomplished in one browser while others work more efficently in a different one.  There is no reason not to have multiple browsers installed side-by-side, and it gives you more options when you do!  

You can use the same download links from above to install these browsers.

7. Close other programs.

Just as keeping multiple tabs open in your browser will cause that program to slow down and chug, running a lot of programs all at once will slow down your whole computer.  Take a look at the programs you've got open, and close down any that you don't need right now.

8. Restart your computer.

Again, just as restarting your browser is a useful step to clear it of its hanging processes and let it start from scratch, shutting down your whole computer is just a really nice thing to do every once in a while.  Your computer probably works very hard for you and never complains (or rarely, anyway, if you consider error messages to be complaints!), so give it a little "power nap" to restore its mojo.  It will thank you by running with greatly increased efficiency (or at least as much as it can muster)!

There are, unfortunately, a few other factors that we are less able to advise you on.  If none of the above suggestions have been helpful, or if you are experiencing chronic, ongoing lagginess that never improves, then you may need more in-depth assistance, even professional maintenance for your computer.  Be sure you're taking good care of it: avoid clicking on suspicious links; keep your antivirus software up-to-date and scanning regularly as recommended; run your Operating System updates.  If you're good to your computer, it will be good to you!  

Need further help?

Zuma Blitz General Information

  • Zuma Blitz options: sound, color blind mode, and more!

   Click the gear icon at the upper right beside "Shop" to open the Options menu.
  If you are in the middle of a game, you can access Options by clicking the Pause icon at the lower right corner.

The Options menu allows you to raise or lower the volume of music and sound effects or mute the game altogether.  

You can also turn on Color Blind Mode to change the ball colors to grayscale or disable the Laser Guide if you prefer playing without that feature.  

The Laser Guide is a transparent laser beam that points from your frog's mouth to the ball you are targeting and is always the color of the ball currently in the frog's mouth.  Using the Laser Guide does not affect your score, but it may affect your frame rate which can slow down the game.  If your game is lagging, try turning off Laser Guide (you might also give it a try if you're looking for a little extra challenge!).

Need further help?
  • What is Zuma Blitz?

Zuma Blitz is the fast and furious one-minute version of the hit Zuma series from PopCap Games. Take on your Facebook friends as you blast balls from your fearless frog. Race the clock and destroy the chain of balls before you're swallowed by the golden skull. Master trick shots to score big, earn extra time and leap up the leaderboard. Work your mojo to gain experience points and unlock explosive new Powers. It's the most ribbeting game on Facebook!

Need further help?
  • Spirit Animals

The jungle is filled with wondrous creatures, and Zuma Blitz honors them all with Spirit Animal totems you unlock and collect every time you achieve a high score.  The animals range from common beetles and humble lizards to noble jaguars and wondrous unicorns! You unlock a totem by scoring within its range.  All Spirit Animal totems begin as paper, but each score within the same Spirit Animal's range adds a point toward leveling up the totem. You can upgrade Spirit Animals to oak, stone, jade, silver, and finally gold.

If you get consistent scores, a Spirit Animal will level up quickly.  If your scores vary greatly, you will have a menagerie of paper Spirit Animals to start with.  You can easily see at a glance what a player's average scores tend to be by the relative materials their Spirit Animal totems are made of.

Need further help?
  • Love Zuma Blitz? Get even more Zuma!

Addicted to Zuma Blitz? We all are! If you've been wondering if there are other ways to enjoy Zuma, you've come to the right place.

Playing other versions of Zuma may even improve your Zuma Blitz scores! Zuma is a muscle, and you can only get stronger the more you work it!

First released in 2004, there are several versions of Zuma you can get if you simply can't get enough frog-fueled fun in the jungle.

Need further help?

Bejeweled Blitz on iOS

  • Items on iOS -- a new inventory tool for your Rare Gems!

Rare Gems you earn or receive from friends are now stored in the new Items box.  This will help you view your inventory and choose the best way to boost your next game!  You must be logged into your Facebook account to view and use your Rare Gems stored in Items.

  Just like your Daily Spin, you can access Items by tapping the up arrow at the bottom of the game's main menu.
  Click on Items to view your available Rare Gems! You will see a notification if new Gems have been added since you last viewed your inventory.

How can I tell which Rare Gems are free and which cost Coins to use?

As always, you may have a mix of earned or rewarded Rare Gems and those shared by friends. Earned or rewarded Rare Gems, such as the Blazing Steed you can earn each week through the 5-Spin bonus, are free to use.

  A free Rare Gem like this Blazing Steed says simply USE NOW.
     
  A shared Rare Gem like these Kanga Ruby invitations from friends shows a Coin price underneath.  The envelope symbol also helps to differentiate shares from free gems.

How many Rare Gems can I store in Items?

The limits are five of each free Rare Gem and 25 of each shared Rare Gem!  That should keep you rolling in riches!

Why are some of my Rare Gems grayed out and unclickable?

At this time, not all Gems are available for all platforms.  If you are playing on Facebook as well as on mobile devices, your inventory will be visible to you everywhere, but we wouldn't let you try to harvest something in a place where it won't do you any good!  If a Gem is grayed out on your iPhone, you can enjoy it later in your browser on Facebook.

Why do some Rare Gems show up as vaulted?

Certain Rare Gems are only available for a limited time, such as Rock-It Blast and Ice Burrst. Those Rare Gems will remain in your inventory in a vaulted state during periods when they are not available for use.  When these Gems come back for everyone, yours will still be waiting for you!

Need further help?
  • Bejeweled Blitz for iOS

The Bejeweled Blitz app is a free iTunes download, and it comes with 50,000 free Bejeweled Blitz Coins to get you started! The app is compatible with any iPhone, iPad, or iPod Touch device running iOS 6 or greater.

Bejeweled Blitz for iOS puts fewer screen taps than ever between you and your next minute of gem-swapping joy!  Okay, it's really just one or two taps fewer than previous versions, but still, those are valuable seconds you can use to run your Daily Spin right there in the app!

What features are included in Bejeweled Blitz for iOS?

First of all, we've got plenty of updates already in the works, so if you don't see your favorite features listed below, don't worry.  We want to make this the ultimate Bejeweled Blitz app, so we'll keep adding and improving!  But for now, the game features include:

  • Gorgeous graphics
  • Daily Spin 
  • Sharing high scores and Rare Gems to Facebook
  • Offline mode with full functionality
  • Your first 50,000 Coins free!
  • Coins purchasing through iTunes for fast and easy reloads

I can't see my Ranks, Levels, and Experience Points in the App!  

The game is connecting to Facebook, so don't worry!, your Ranks, Levels, and XP are still accumulating and being recorded.  When you next visit Bejeweled Blitz on Facebook, you will see the updated Rank, Level, and XP you've earned while playing on iOS.  But rather than waste valuable screen space, we have decided to give you a full-screen game board on your device!

I can't rotate my game to landscape view!

For greater flexibility with future updates, we have at this time removed the landscape option from Bejeweled Blitz.  We may look into restoring it in the future, but there is no current plan in place to do so.

My iOS device is running an older iOS version.

If you have previously downloaded Bejeweled Blitz on a device that cannot be updated to iOS 6, you will not be able to update your app to new versions. If you need to delete your app for any reason, please ensure you have backed it up to your computer so that you can recover your game.

Need further help?
  • Bejeweled Blitz for iOS crashing on launch?

Are you having trouble launching Bejeweled Blitz?  Does the game start to launch and then immediately disappear?  Is there an error message when you attempt to connect to Facebook from the game?  Try these steps to get back to the game!

1. Do you have the current version of Bejeweled Blitz?


 

Apps are updated regularly, and you will be notified of any available updates via the App Store.  

On your device, if you see something like this, four of your installed apps have updates available for download!

Note that not all app updates are right for you--make sure an update is intended for your device, particularly if you are using an older device or iOS version. The app update notes should advise you of potential issues.

You can also check your app version against the iTunes or App Store description to be sure.


  Tap the arrow under Play on your leaderboard screen to open the game's options menu.


At the bottom of the options screen is the version number.  The current version as of October 24, 2014 is v1.5.7 (621).

2. Try closing any unnecessary apps

Every time you launch an app on your iOS device, it remains open in the background so that it will load more quickly next time you need it. However, this adds up over time to a large number of apps running at once, and it can seriously slow down your entire device. It can also prevent your game from establishing a Facebook connection!

To view all open apps, give your home button a quick double-tap. You should see large tiles for all your running apps, with the app icons along the bottom of the screen:

You can swipe your finger right-to-left to scroll through the pages of open apps. To close an app, swipe its large tile upward, as if tossing it off the top of the screen. 

You may be surprised how many apps are running in the background at any given time! Closing the ones you don't actively need just now will greatly improve your device's overall speed and responsiveness.

This process does not delete an app from your device! You can launch the closed apps again the next time you need them.

3. Restart your device

If you’ve followed the steps above and you still can’t get Bejeweled Blitz to start or you’re still receiving an error when you try to connect to Facebook, try simply restarting your iOS device. Once the device is restarted, try starting Bejeweled Blitz and connecting to Facebook before starting any other applications.

4. Reinstall Bejeweled Blitz

If simply closing background apps or turning your device off and back on has not resolved performance issues with an app, the next step we recommend is to delete the app and reinstall it.

Note: deleting Bejeweled Blitz will also delete offline progress!  Please be sure to backup your data first.  You will not lose any online progress, as that is stored on our servers and will be recovered when you connect to Facebook.

 

To delete an app from your iOS device, simply press and hold the app icon until all the icons begin to jiggle, and an x appears at the corner of each icon.

Tap the x to delete the app.

You can then redownload the app through iTunes or the App Store. Only the iTunes backup will also allow you to restore your saved offline progress.

Need further help?
  • How do I turn off the notifications from the Bejeweled Blitz iOS app?

Bejeweled Blitz for iOS will notify you of Happy Hour so you don't miss out!  If you prefer not to receive these notifications, just follow the steps below on your device:

  1. Tap the Settings icon, then scroll down to the Apps section of the lefthand menu.
  2. Under the Apps heading, find "Blitz" and tap it.
  3. The only option listed will be "Enable Notification."  Swipe the indicator from ON to OFF.

This should end your Happy Hour notifications.

Need further help?
  • Daily Spin FAQ

We love our players, and the Daily Spin is one of the ways we show it!  Just by launching the Bejeweled Blitz for iOS app, you can win free Coins with no more effort than a single swipe of a finger.  

How often can I spin?

You can play Daily Spin once for free per day. This free Daily Spin is reset at 10pm Pacific Standard Time.

You can also purchase additional spins through iTunes.  Simply click GET SPINS after your free Daily Spin!  

If you already left that screen, just open the Options menu by tapping on the Up Arrow icon at the bottom of the game's main menu:

Then tap the tab labelled Daily Spin:

Then tap GET SPINS to purchase extra spins:

Once you've purchased your additional spins, you will see the count of your remaining spins appear under the button:

Tapping the button will use one spin at a time, and the number will decrease by one with each use.

How do I claim my Coins from my Daily Spin?

Your Coins are awarded automatically. 

What is the 5-Spin Bonus?

This is another way to reward our players even more for coming back every day!  If you make at least five spins within the week (the Bejeweled Blitz week starts at 10 AM Pacific Standard Time on Tuesday), you will receive an exciting Rare Gem that you can use for free!  Both free and paid Daily Spins count toward your weekly total to earn your free Blazing Steed Rare Gem!  There is a limit of one free Blazing Steed per player, per week.

Offline Spins do not count toward your bonus, so make sure to log into Facebook and use your Spins while connected in order to earn your free Blazing Steed each week!

Can I share my Coins with friends?

At this time, Daily Spin winnings cannot be shared from the iOS app.  If you plan to share Coins, you will want to run your Daily Spin through Facebook in your browser rather than on your iOS device.

Need further help?
  • Rare Gems

Rare Gems are rare and beautiful gems which you can find and harvest by playing Bejeweled Blitz. Each Rare Gem has its own unique gameplay effect!

Moonstone:

The Moonstone splinters into three fragments and lands in your game board as a trio of Star Gems to start you off!  It's like Mystery Gem times three, without the mystery!

Cat's Eye:

After your Last Hurrah has rewarded you for any special gems you had left on the board, Snackers will appear with eyes ablaze to help you score even higher!  His multiplier is triple your final multiplier in the game, and each blast from his laser eyes is as powerful as a flame gem detonation!  Snackers will rescue a lackluster game or send a great one into the stratosphere!

Phoenix Prism:

The Phoenix Prism captures the light reflected from all the gems on the board, giving it a beautiful rainbow shine. Due to this unique interplay of light and color, the prisms are Wild Card gems, able to be swapped to any nearby pair of gems to create an intense chain reaction, each prism causing a diagonal line of gems to explode.

The Phoenix Prism comes in batches of six gems, but only one gem can shine at any given time! Once you match your first prism, you will see the next light up within moments. Match it quickly to bring out the third! If you don’t use all six within the minute available, don’t worry; you’ll see any remaining prisms working to jazz up your Last Hurrah.

Once all your prisms have burst, and your eyes have feasted on the dazzle of colors, the phoenix himself will appear! (Okay, it could be a girl phoenix; it’s impolite to ask and downright rude to check!) As he takes his final bow and is reborn, a shower of his own feathers falls around him. Whichever feather he catches in his beak will determine the coin bonus you receive on top of the coins already earned in the game.  These will automatically be added to your Coin balance.

Blazing Steed:

When you harvest a Blazing Steed Gem, you will begin your next game with Blazing Speed, which causes gems to drop more quickly and turns every match into an explosion! Blazing Speed usually lasts eight seconds, but this special opening lasts ten so you can start out with a bang, a blast, and a ba-boom!

But wait, there’s more. Even after the initial Blazing Speed burst fades, the Blazing Steed continues to make his presence felt. For the whole game, keep an eye on the Flame Gems you match—they’re bigger, better, blazing-er versions of their normal selves, taking out a larger area and earning more points.

Finally, when the clock runs out, a herd of fiery horses will stampede across your gameboard, scattering and detonating extra Flame Gems in a blaze of glory!  

The Blazing Steed is our special gift to our devoted daily players! While you can find it at random like other rare gems, you can also earn a free Blazing Steed every week through the simple act of completing your Daily Spin at least 5 times within a week. You can use your free Daily Spins or speed up the process by purchasing extra spins.  

When you have earned your free Blazing Steed, you will notice that you have something new waiting in your Items inventory.  

Kanga Ruby:

Meet the magnificent mustachioed marsupial!  The king of kapow!  Bruce, the boxing kangaroo!  The Kanga Ruby is here to pound gems on your behalf with fists of furry fury! Whenever he appears on screen, a well-placed blow will be delivered to your board, destroying a section of gems.

The Blitzing boxer will turn up to deliver his roundhouses at least three times per game, but you can motivate him to come back even more often by destroying red gems!  A Kanga Ruby's favorite gem is red, and as you match these, you will see his meter filling at the top of the board.  The more red gems you match, the faster he will return to take another shot!  

At the end of the game you will be awarded 100 coins for each red gem you destroyed! 

Don't forget to Share your Kanga Ruby at the end of the game!  As you share this rare gem, your friends will get to play with evolved Kanga Ruby 2 & 3!  (The evolved gems are currently not available on iOS, so be sure to check them out on Facebook!)

The Rare Gem Vault

We love to bring new Rare Gems out to play from time to time! Special occasion Rare Gems like Flower Power, Rock-It Blast, and Ice Burrst are available for a limited time before being returned to the vault. Don't worry--your favorites never stay gone for too long!

Need further help?
  • Boosts FAQ

Boosts are special power-ups that you can purchase using Coins. They each last for three games and you can use up to three Boosts at a time.

     

The Mystery Gem boost places a random special gem on the board at the start of the match.  Get a headstart on your game off with a flame gem, star gem, or hypercube!

     
 

Detonator adds a button in the lower left corner of the board that can be pressed to explode all special gems and multipliers at once!  This boost can be used once per game.  Choose wisely when to detonate!

 

     
 

Scrambler places a button at the lower right corner of the board that can be used to mix up the gems when you're having trouble finding a match!  This boost can be used twice per game.

     
  The +5 seconds boost adds five seconds to your time.  Five seconds can feel like a long time when you are using it to make extra matches and earn more points!

 

     
  The Bonus Multiplier starts you off with a x2 multiplier gem at the opening of the game.  Match it quickly to start reaping the scoring benefits and hurrying toward your next multiplier!

 

How do I choose my Boosts?

At the beginning of each game, you will see the Boost Select screen. From here you can see how many Boosts you have remaining from previous purchases, add or remove new Boosts, and add Coins if you don't have enough to use your selected Boosts.

Will my Boosts automatically refill when they're empty?

If your Boosts run out during a session of Bejeweled Blitz, by default they will automatically refill as long as you have enough Coins to pay for them. When you leave and start a new session your Boost selection will not auto-refill from a previous session (same thing if you switch to a different computer, user profile, or Facebook user account).

You can select whether or not you want Boosts to auto-refill on the Options screen. Just click the box to toggle auto-renew on or off.

Need further help?

Plants vs. Zombies 2 on iOS

  • Basic Troubleshooting for iOS Games

If your game is crashing on your iOS device, try the steps below:

  • Restart your device.  

    Your iOS device is a computer, and just like any computer, it sometimes needs to be turned off and on.  This simple step will resolve many issues!  To power down, press and hold the Power button until the red slider bar appears on the screen. Then drag the slider to confirm you want to turn your device off.  Wait a moment before you press and hold the Power button again to turn it back on.
     
  • Reset your device.

    Press and hold the Power button and the Home button at the same time, holding for more than 10 seconds.  Don't release until the Apple logo appears.
     
  • Uninstall and reinstall the game.

    Just like your device is a computer, your app is a piece of software, so the same basic steps can be useful.  "Uninstall and reinstall" is a simple troubleshooting measure.

    You can uninstall an app by pressing and holding the app icon until it wiggles, then tap the "x" on it.  Reinstall through iTunes or the App Store.  A wi-fi connection may be required to download the game.

    If you have backed up PvZ2 through your iCloud account, your game progress should automatically be restored after you reinstall the app.

If you need further assistance with your game, please click Contact Us below!

Need further help?
  • PvZ 2 & iCloud - What It Means to You

By popular demand, Plants vs. Zombies 2 makes use of the iCloud feature on your iOS device to back up your game!  This is an automatic function that will allow you to preserve your progress and even maintain it across multiple devices you own!

Please note that progress in the game is uploaded to iCloud when the game is launched while you have an Internet connection.  If you play in offline mode, the game will not attempt to sync your progress until you connect to the Internet and launch the game. 

What steps must I take to activate this awesome feature?

Probably none, but we'll walk you through this process just in case.  I say "probably" none, because the odds are you're already signed into iCloud on your device and using its automatic backup functionality.  You likely set it up so long ago you have forgotten all about it, and in that case, you may be frowning and thinking, "iCloud?  That's a thing I have to sign into?"  Don't worry--it's very simple!

1. Launch Settings on your device.  
     
2. Look for the iCloud tab, and tap it to expand that section.  
     

3. At the top, you will see your email address in the Account box if you are signed in and using iCloud!

 
     

4. Below, tap the button:

 
     

5. Is iCloud Backup enabled?

If it says OFF, tap that to change it to ON.

 

Important: there are big red buttons that say Delete on them on several of these screens.  They're red for a reason.  Don't touch them!


Caution: A deletion on one of your devices is a deletion on all of them.

Let's say you have an iPad and an iPhone, and you're signed into your iCloud account on both devices.  The iPhone is in your hands, and the iPad is in a family member's hands. They launch PvZ 2, and they accidentally delete your profile in the main menu.  The next time you launch PvZ 2 on your iPhone, your profile will be missing.  


Caution: We strongly advise against signing into other people’s iCloud accounts on your device.

PvZ 2 syncs your profile and game state to your iCloud account. If someone logs you out of your iCloud account on your device, then logs in with their iCloud account, the game will sync from your device to their iCloud account, granting that person permanent access to your profile information. This could result in their deleting your entire game!

You can log into different GameCenter and Facebook accounts on your device with no risk to your data integrity or security. It is only the iCloud login within the Settings menu that will cause these issues. 

Need further help?
  • PvZ 2 crashes on my iPhone 6

If the latest update to Plants vs. Zombies 2 is crashing on your iPhone 6, there is an easy workaround to get you back to zapping zombies. 

  • Launch the Settings app from your device's home screen
  • Tap Display & Brightness, then View
  • Change from Zoomed to Standard by tapping on Standard in the top right, then tapping Set at the bottom
  • It will prompt you to confirm this change, and your phone will then restart 
  • Once your phone is back up, you will be able to play PvZ 2 again!
Need further help?

Solitaire Blitz on iOS

  • How do I adjust the volume?

To adjust the volume for the game's sound effects and music:

  1. Click the gears icon in the bottom left corner of the main menu screen. 
  2. Use the slider bars under Music and Sound to adjust to your desired settings.

If you're already playing and need to adjust your volume, you can reach the sound settings by pausing the game.  Tap Options on the Pause menu.

If you're not hearing sound as expected, check that you have not muted your device.

Need further help?
  • Solitaire Blitz Lost Treasures for iOS

Welcome to Lost Treasures!  Join Pearl, Otis, and the whole gang on a voyage through the world of Solitaire Blitz!  Earn glory, honor, and boundless treasure by completing quests at each location on the map.

Completing the quests earns you far greater rewards than you have yet known in Solitaire Blitz!  In addition to Silver and Energy, you will earn new Decks and bundles of Boosts.  

At the end of each game, you will see which items you have collected:

Just like any treasure, quest items can be found at the bottom of any cleared stack, whether or not you win the game.

How do I advance to the next spot on the map?

Within the Island view, you can tap anywhere on the screen to continue on toward the next destination.  From the main map screen, tap on the next Island to open the detail view.  If you see an arrow icon rather than the Island's number, tap it to download that Island's map to your device.  Then point the bow of your ship toward the horizon, and sail on!  

How do I proceed to the next quest?

Between islands on your quest, you will find that you need to hire additional crewmates for your ship.  It's easier than swabbing the deck!  Just click the Ask Friends to Crew button and ask your friends to help you out.  It doesn't matter whether they are currently Solitaire Blitz players or not.  In fact, you can invite the same friends to crew for you every time! There's no limitation on which of your friends can help you reach the next island.  Once they accept, you will be able to start your quest.  Click on the location again to continue with your crew on board!

If you don't have any Solitaire Blitz players on your friends list, this is a good time to invite them to play!  Alternatively, you can pay to unlock the next quest location with Silver or through a one-time purchase for that island.

Can I replay a quest I've already beaten?

You bet!  Just return to the Main Map and click again on the location to return to a previous quest.  You will see the options to Play Again or Review Quests.  Click Play Again to start this journey once more or Review Quests to see the quest items you collected.  If you choose Play Again, the rewards will be different from those received on the initial completion.  It's a great way to earn lots of Silver!

Don't worry--replaying previous quests in whole or in part will not affect your progress on the later quests.  You can return to the most advanced place you left off at any time!

Need further help?
  • Scoring in Solitaire Blitz

Many factors influence your score in Solitaire Blitz.

  • Cards played – This is the simplest measure! You get points for every card played onto a build pile, and each card's point value increases as your run continues. A run occurs every time you are able to play multiple cards in a row without attempting an illegal move or playing from the draw pile.
  • Cards left – You get points for every card left in the draw pile when you win.*
  • Time left – You get points for every second left on the clock when you win.*
  • Bonus time – When you clear a Time Line, if the bonus seconds from doing so would have advanced the clock past 1:00, those seconds are instead converted to points.
  • Bursts of speed – You get extra points for playing 6 or more cards very quickly. When you play at least 6 cards with less than 0.75 seconds between each move, every card you play at that speed earns you an extra 500 points!
  • Clearing a stack – You get points every time you clear a stack down to zero cards.
  • Bonus moves – You get points for making certain unusual patterns of cards, such as:

    Royal Family Bonus
    = The three build piles show a King, Queen and Jack at the same time.
    Three Of A Kind Bonus
    = The three build piles show three cards of the same rank.
    Up-Down Bonus
    = Play six or more cards in a row using just two ranks (e.g. 5-6-5-6-5-6).
    Around the World Bonus
    = Play every card from Ace to King (or King to Ace) without changing direction or breaking the run.
    Seven Seas Bonus
    = Play one card from each of the seven stacks, moving left to right. This is a rare achievement to pull off, so don't forget to brag!
    Accuracy Bonus =
    Play your entire game without making a single illegal move.

Cards and Time left over count only the standard cards and time, not any added by the Extra Cards or Extra Time boosts.

Any points earned in the top two categories are multiplied by your current Card Multiplier. The Card Multiplier starts at x1 and goes up by one whenever you find a fish. Some fish appear randomly, but you always get a fish when your run reaches 10, 20, 30, 40, 50, or 60 cards.

Need further help?
  • Already playing Solitaire Blitz on Facebook? Learn about Solitaire Blitz on iOS!

If you're used to playing the game already on Facebook, here are some things you'll need to know to get the most out of the iOS version of the game.

When you first install Solitaire Blitz on your iOS device, you will begin with 5 units of Energy and 50000 Silver.  You can purchase more in the Shop.

You will go through the tutorial when you first play, even if you logged in to Facebook on the first prompt.  Don't worry--it won't take long, and you'll learn about the features specific to this version.  For instance, if you were used to the keyboard shortcut of using your spacebar to draw from your deck, you'll be happy to discover the touchscreen equivalent!  A simple swipe will draw from your deck.

Your progress, score, Decks, and Silver & Energy balances will sync between Facebook and iOS when you log in.  If you then continue play on your iOS device in offline mode, perhaps due to losing your active Internet connection, your data will sync again the next time your Internet signal is strong enough.  

Win Streaks are maintained separately on your device and will not sync with Facebook. 

Need further help?
  • Solitaire Blitz iOS Glossary

Achievements – Solitaire Blitz Lost Treasures on iOS tracks your achievements and lets you know when you've done something special!
Tap the gear icon on the lower right corner...  
...then tap on Goodies...  
...then tap to view your Achievements.  

In the Achievements menu, tap any locked icon to learn what you need to do to unlock it. 

Build Piles – The destination piles for the cards in your Stacks.  You start with just one build pile, but you can unlock two more as you play by finding Key Cards.

Boosts – Boosts are special powers you can use to earn a higher score and enhance your game.  They can give you extra time, extra cards, extra fish, extra jokers and more!  Try different Boosts, to find the ones that best suit your style of play.

Card Multiplier – The Card Multiplier affects all the points you earn from playing cards. Whenever you find a fish, that indicates the card multiplier has gone up by one (from x1 to x2, for example).  The maximum multiplier is x9.    

Deck – Also sometimes referred to as the Draw Pile, the Deck is where the remainder of the cards are placed after dealing out the Stacks.  Play from the deck whenever you run out of moves, but be careful!  This pile will run out of cards, and you can only go through it once. On your iOS device, you can draw from the deck by swiping your finger across the screen at any spot or by tapping the deck.

Decks – All decks of cards are the same on the front (4 suits of 13 cards, plus 2 jokers).  But they can have different backs with very different art.  Play with your favorite!  You earn new decks as rewards for completing quests!

Tap the gear icon, then Goodies to find the Deck Selector.  

Energy – One unit of Energy is consumed with every deal of the cards.  Energy recharges at a steady rate, up to a maximum of 5.  Additional energy bought in the shop or received as gifts is stored in a separate bank, drawn from only when your regular energy is at zero.  Your current energy level is indicated by a meter on the main menu.  

Fish – Every time you see a Fish in the game, it means your Multiplier has increased.  

Friends – The more Facebook friends who play with you, the more free Energy you can receive!  You can invite friends to play via Facebook, email, or text message (only Facebook friends will show up on your leaderboard). To invite friends, tap the person icon at the lower left.

Key Card – Two cards randomly placed among the Stacks have ribbons on them, indicating that they are Key Cards.  Each key card will unlock an additional build pile for you to play on.

Leaderboard – The Leaderboard displays all of your Facebook friends who are playing the game and their highest score this week.  Click on the lightning bolt beside a friend’s name to send them a free unit of Energy!

Messages – If your friend sends you a gift, you will find it in your messages.  If you have messages waiting, this screen will appear automatically at the start of the game.

Shop – You can buy Energy, Silver, and Boosts in the Shop.  

Silver – Silver is the currency of Solitaire Blitz.  It lets you buy Boosts for your hand and can also be used to buy some items in the Shop.  Your current Silver balance is indicated by a meter on the main menu.

Stacks – The cards are dealt out into seven Stacks at the start of the game.  To clear each stack, you must move the cards onto the build piles.  Each stack conceals a treasure buried beneath.   

Stopwatch – You have just 60 seconds to clear the cards from the Stacks, and the Stopwatch tracks your time.

Time Lines – There are four Time Lines in each hand, at depths of 1, 4, 7 and 10 cards.  When you clear all the cards above a Time Line, 20 seconds are added to the clock.

Treasure – Shells, crabs, jewelry, antiques, and many more mysterious things await you on the ocean floor, concealed by the stacks of cards.  If you clear all of the cards in a stack, you can pick up its Treasure.  The treasures are instantly converted to Silver.

Need further help?
  • Boosts in Solitaire Blitz

There are a great variety of game-enhancing boosts to choose from in Solitaire Blitz! Experiment with them, one at a time and in different combinations, and see which earn you the highest scores and the coolest treasures!  The boosts that are available for purchase slowly change over time.  Some new options are added, and others are retired.  If a favorite isn't available today, take the opportunity to try a new combo!

Boosts are purchased with Silver.

  Anytime Joker: Keep an Ace up your sleeve...or in this case, a Joker. With one of these cards set aside for use at any time, you're able to move quickly through a tough spot!
  Bonus Fish: This boost starts your score multiplier off at x2!
  Depth Charge: This boost plants two explosives in your stacks, allowing you to detonate four cards in a vertical blast.  At the start of the round, you will see which stacks the explosives are hidden within, and once you have uncovered them, you can click on them at any time to destroy a portion of the stack beneath! 
  Double Time: Start with twice the time on your clock!  Alone, this boost starts you off with two full minutes; in combination with Extra Time, this boost sets three minutes on your clock!  Double Time is your ticket on a leisurely sail through the islands of Solitaire Blitz!
 

Double Mine: Deal double devastation to your decks! Twice throughout the round, you will discover explosive potential waiting to be unleashed from the depths. Tap a Mine to clear all your face-up cards, and don't worry about whether it's too soon to lower that first boom--there's another one coming!

  Extra Cards: Adds 13 cards plus 1 Joker to the deck to keep you from running out of moves.  Recommended for use with Extra Time so you have a chance to get through all these extra cards!
  Extra Jokers: Add two extra Jokers to your deck!
  Extra Time: This boost is simple, yet elegant.  Who couldn't use another 30 seconds on the clock?
  Key Magnet: To get all your build piles started earlier in the game, play with the Key Magnet boost!  It will draw all Keys toward the tops of the stacks so you can quickly open your second and third piles. 
  Mine: This boost is devastating to all face-up cards on your stacks!  At the start of the round, you'll see which stack conceals your Mine, and once you uncover it, you can click it at any time to explode all the face-up cards at once!  Very handy for clearing unplayable cards and reaching your next Time Line!
  Run Finder: This boost marks runs of cards in the same stack so you can click with confidence!  If there are multiple playable cards in a row within the same stack, they'll be turned face-up to indicate that.
  Spyglass: Highlights the deck immediately whenever there are no legal plays available to you on your stacks.  This boost will save you valuable seconds of considering possible moves! 
  Starrgh-Fish: Once you uncover this boost, click it to initiate an auto-play burst of the best possible moves on the board!  He'll play from the stacks where possible, draw from the deck if he must, aim for key cards if he can, and do his best to save Jokers for you, but best of all, he'll do it in a fraction of the time it would take you to choose your next play!
  Starting Joker: Choose this boost to guarantee that your first card on the deck is playable!  The Joker matches when nothing else does.
  Tempest in a Teacup: No moves available?  A couple of empty stacks and a couple you've made barely a dent in?  Use this handy boost to reshuffle your remaining cards into a set of new, even stacks, turning up a whole new set of options and resetting the levels above your Time Line!

 

Boost Packs

You can save on Silver by buying some of the most popular Boosts by the Pack!  

  Visit the Shop or click on the Boost Pack Shop icon in the Boosts selection menu to choose a pack of boosts!
Need further help?
  • Adding Silver, Energy, & Boosts on Solitaire Blitz iOS

There are a number of ways to access the Shop in Solitaire Blitz on iOS.  

Tap the Silver meter to open the Silver shop!  
     
Tap the Energy meter to open the Energy Shop!  
     

When you start a game, you can select from any of the Boosts available currently, or visit the Boost shop to buy packs of your favorites!

From the Boost shop, you can also access the Silver and Energy shops.

 
     
Also, on the main menu, you can tap the Shop icon at the lower right.   
     

You can also earn Silver by watching short videos from our sponsors! 

Beside the Shop icon, you will see an icon which indicates if a video is available. If you watch a video, don't forget to tap "Get Your Reward" at the end to collect your Silver!

If the icon is grayed out, come back later to find another video!

 

 
What is Silver?

There are many treasures under the sea, from shells and crabs to pirate chests and royal regalia.  Recovering these treasures will earn you Silver, the standard currency of the seven seas.  The rarer the treasure, the higher its value!  Silver is what you need in order to buy boosts that will enhance your game.  You start on Solitaire Blitz for iOS with 50,000 Silver.

Boosts

Boosts help you win the game and/or get a higher score that you would have earned without them.  You have a chance to buy them before each hand.  Some boosts are better suited for beginners (like “Extra Time” which gives you another 30 seconds to play).  Others are better for strategic players (like “Run Finder” which gives you extra information about what’s underneath the top card).  See the Boosts FAQ to learn more about all the possibilities! Please note, some Boosts are not currently available on iOS and will only appear while playing on Facebook.

Energy

It takes Energy to dive for treasure!   You start with 5 units of Energy, and each hand consumes one.  Fortunately, as soon as you drop below the maximum, Energy begins to replenish.  In a few minutes, you’ll be back up to full.

To help each other out, you and your Facebook friends can send free Energy to each other, above and beyond the maximum.  Just click the envelope beside a friend's name on the leaderboard to instantly send one unit of Energy per friend per day.  Also, extra Energy is always available for purchase in the Shop.  Energy that you purchase or receive from friends goes into your “Energy Bank,” where it’s saved until you’re ready to use it.  

Banked Energy

Using your banked energy is as simple as clicking Play just as you normally do!  There are no extra steps required.  If you have no more regular energy available, the next time you play, it will simply draw from your bank instead.

Need further help?
  • How to Play Solitaire Blitz

The Basics

Solitaire Blitz starts with two full decks of cards being shuffled and dealt out to form seven stacks (totalling 67 cards), plus one draw pile (41 cards). At the start of the game, the top card of the draw pile is turned over to form a build pile, and the clock starts.

You have one minute to move the cards from all 7 stacks onto the build pile(s). Suits and colors don't matter, only the rank of the card. You can play any card from a stack onto the build pile, as long as it’s exactly one higher or one lower than the card that’s already there. Aces can be high or low, so they are playable on both Kings and Twos and form a bridge between those cards. Jokers can play on anything.

At any time – but especially if you get stuck with no other legal moves – you can return to the draw pile to deal fresh cards onto the build pile(s).  Just be careful. You can only go through the deck once, so it can easily run out.

The game ends when you run out of moves, run out of time, or win by clearing all the cards. No matter whether you win or lose the game, if you clear all of the cards from a stack, you get to pick up the treasure at the bottom of it. Good luck!

Advanced Play

Beating the clock is the biggest challenge in Solitaire Blitz. To earn extra time, clear the cards from every stack down to the depth of the next Time Line.

  There are four Time Lines in each hand, and each one you uncover adds an extra 20 seconds to the clock.

Making long runs is critical for getting a good score in Solitaire Blitz. A run refers to any two or more cards you play successfully in a row without drawing from the deck or attempting an "illegal" play. Illegal plays occur when you click on a card that cannot be placed anywhere. As the length of your run increases, each card scores a higher number of points than the one before. As your run continues, every 10 cards earns you a permanent multiplier, heralded by one of the sign-carrying fish. Even if you break your run, that multiplier lasts for the rest of the hand.

To start your game off strong and build up speed to get runs going, look for the Key Cards that unlock extra build piles. Two Key Cards are randomly dealt into the stacks in every hand. These Key Cards can be identified by a ribbon slipped over the bottom right edge of the cards. Once played, the Key Card will unlock the next available build pile and deal a card onto it, giving you more potential moves.

When multiple build piles are available, a card played from the stacks goes left-to-right through the build piles, looking for a match. If you have a card that could be played on more than one of the build piles, it will land on the first available from left-to-right. There is no way to select which pile it lands on. A Joker will always land on the first build pile.

Tips and Tricks

How do you get a high score in Solitaire Blitz? Simple! Play fast and make long runs! But everyone approaches this goal a little differently. Here are a few tips to consider:

  • Try to make the longest runs possible to get the highest score. Before picking a card, look ahead to the second and third card you might play on it. Sometimes, picking a different starting card can result in a longer run. Of course, the “long run” strategy comes at the risk of taking too much time.
  • Try to play as quickly as possible, to beat the time limit and get the most bonus points at the end. Some players imagine a metronome ticking away, and try to play cards as fast as it beats. Others play in quick bursts. While this strategy increases your risk of illegal plays, practicing at “playing fast” can help improve your game over time.
  • Aim for the Key Cards first, to maximize the number of options you have for the rest of the game. You often find yourself with two or three alternative cards. If one of them helps you uncover a Key Card, choose that card first.
  • Choose cards from deeper stacks over shallower ones and try not to empty any of your stacks too quickly. This way, you have more options and won’t get stuck with one tall stack at the end. Keeping the stacks “balanced” in this way not only gives you a better chance of clearing them, it also helps you uncover Time Lines. Of course, this strategy comes at the risk of finding less treasure.
  • Collect rare items to get the most silver. If you see a hint of that telltale glow in the dirt before the deal, aim for it instead of the other stacks. It’s probably worth more silver, which will help you buy boosts in future games.
Need further help?
  • Trouble connecting to Facebook within your iOS game

If you are having trouble connecting to Facebook from within your game, there are a number of basic steps to try.

1. Do you have the current version of both apps, the game and Facebook?


 

Apps are updated regularly, and you will be notified of any available updates via the App Store.

On your device, if you see something like this, six of your installed apps have updates available for download!

You can also check your app version against the iTunes or App Store description to be sure. The app version number is found in the game's Options menu.

2. Try Closing Any Unnecessary Apps

Every time you launch an app on your iOS device, it remains open in the background so that it will load more quickly next time you need it. However, this adds up over time to a large number of apps running at once, and it can seriously slow down your entire device. It can also prevent your game from establishing a Facebook connection!

To view all open apps, give your home button a quick double-tap. You should see a bar open at the bottom of the screen with your app icons displayed:

You can swipe your finger right-to-left to scroll through the pages of open apps. Yes, there may literally be pages full of them!

Press and hold any app icon to cause them to jiggle:

Tap the minus symbol at the corner of any app icon in order to close that app. You may be surprised how many apps are running in the background at any given time! Closing the ones you don't actively need just now will greatly improve your device's overall speed and responsiveness.

This process does not delete an app from your device! You can launch the closed apps again the next time you need them.

3. Restart Your Device

If you’ve followed the steps above and you’re still receiving an error when you try to connect to Facebook, try simply restarting your iOS device. Once the device is restarted, try starting the game and connecting to Facebook before starting any other applications.

4. Reinstall the game

If simply closing background apps or turning your device off and back on has not resolved performance issues with an app, the next step we recommend is to delete the app and reinstall it.

Note: deleting apps will also delete offline progress, so please be sure to backup your data first. You will not lose any online progress, as that is stored on our servers and will be recovered when you connect to Facebook.

 

To delete an app from your iOS device, simply press and hold the app icon until all the icons begin to jiggle, and an x appears at the corner of each icon.

Tap the x to delete the app.

You can then redownload the app through iTunes or the App Store. Only the iTunes backup will also allow you to restore your saved progress.

Need further help?

Bejeweled & Bejeweled HD on iOS

  • Why does my iPhone/iPod Touch game no longer look the same when running on my iPad?

A recent iOS update has changed the way apps designed for smaller devices are able to display on the larger iPad screen. It used to be possible to choose between playing a windowed version and zooming in to fill the screen, but now the app is set to a default zoomed appearance.

How do I know if I am playing the iPhone/iPod Touch version of the app on my iPad?

If an iOS status bar appears along the top of the game, as shown above, then the app you are playing was designed for a smaller screen.

Many apps can still be enjoyed easily on iPad in this default display mode, but for some, the new display is not optimal on the larger device, as the status bar overlaps important elements.

What can I do to fix this?

The iPad version of the app can be downloaded from iTunes / the App Store. Simply launch the App Store on your device, and search for the app by name. Make sure to set your search criteria to iPad Only, if it is not already showing that along the top of the screen. 

I purchased the iPhone version in the past. Why does it say I have to pay for the iPad version?

When two versions of an app exist, they are sold separately. Purchases and in-app transactions are version-specific and cannot be shared or transferred. 

What about Bejeweled & Bejeweled HD?

Bejeweled (for iPhone/iPod Touch) & Bejeweled HD (for iPad) are currently free apps, so you will not have to pay to download the HD version to your iPad. However, you will be playing the free, ad-supported version unless you pay to unlock the full version of the app. A purchase of the iPhone/iPod Touch version will not transfer to the iPad version.

Need further help?

Peggle Blast

  • Error Message: "Blocked App"

When you attempt to connect to Facebook from your game on iOS, do you receive an error message that reads "Blocked App?" 

This error message indicates that you have blocked the game within your Facebook account settings.  Please visit Facebook in your browser to resolve this issue (official Facebook instructions can be found here, or just continue reading for the steps to take!).

Click the gear icon at the upper right corner. A drop-down menu will appear.

 
Select Account Settings in the drop-down.  
On the lefthand side of the page, select Blocking.  

At the bottom, there will be a section called Block apps.  Any apps you have blocked in the past will be listed there.  Click "Unblock" beside the app you want to be able to connect to from your iOS device.

When you launch the game again, you will be able to log into Facebook from the app!

Need further help?

Bookworm Heroes on iOS

  • Bookworm Heroes is retiring.

On December 1, 2014, PopCap will be retiring Bookworm Heroes on iOS, which means that the game will no longer be available for play.

Why is Bookworm Heroes being retired?

PopCap is focusing its efforts on developing new and exciting titles, as well as bringing new content and updates to existing popular games. As such, we had to make the difficult decision to reallocate development resources to other social and mobile games to ensure a continuation of the best game-play experience possible. PopCap deeply values all of its players and is dedicated to offering the most fun and engaging experiences across all of our current and future titles.

What can I play now?

PopCap and EA offer a variety of other fun and free mobile and social games for you to try. Feel free to check these out on your device’s app store.

If you've loved Bookworm Heroes, don't forget that there are still Bookworm games you can enjoy:

What if I have an existing balance of coins in Bookworm Heroes?

We encourage any player who has a remaining balance of currency to spend them prior to the game being retired on December 1. Any remaining currency left on players' accounts at that point will automatically become invalid.

Need further help?

Apple Devices

  • Trouble hearing game sounds or music since updating to iOS7?

The recent upgrade to iOS7 has reset some basic system options to their defaults.  If you had previously chosen to use the side switch for its "Lock Rotation" function, upgrading to iOS7 has restored its default "Mute" function.  

You can alter your preferences again in the Settings app.  

Need further help?
  • Close Background Apps to Improve Performance

If apps are crashing, running slowly, or not responding as expected, one useful step is to force-close apps you are not actively using.  Every time you launch an app on your iOS device, it remains open in the background so that it will load more quickly next time you need it.  However, this adds up over time to a large number of apps running at once, and it can seriously slow down your entire device.

To view all open apps, give your home button a quick double-tap.  

If you are on iOS6 or below, you should see a bar open at the bottom of the screen with your app icons displayed:

You can swipe your finger right-to-left to scroll through the pages of open apps and select which ones you are least in need of.

Press and hold any app icon to cause them to jiggle:

Tap the minus symbol at the corner of any app icon in order to close that app.  You may be surprised how many apps are running in the background at any given time!  Closing the ones you don't actively need just now will greatly improve your device's overall speed and responsiveness.

If you are on iOS7, this process is different.  After double-tapping the home button, you will see all your open apps displayed as tiles.  Swipe each tile in an upward motion to close that app.

This process does not delete an app from your device!  You can launch the closed apps again the next time you need them.

Need further help?
  • How to Delete and Redownload Apps

If simply closing background apps or turning your device off and back on has not resolved performance issues with an app, the next step we recommend is to delete the app and reinstall it.

Note: deleting an app will also delete game data such as coins and scores!  Please be sure to backup your data first. 

 

To delete an app from your iOS device, simply press and hold the app icon until all the icons begin to jiggle, and an x appears at the corner of each icon.

Tap the x to delete the app.

You can then redownload the app through iTunes or the App Store. Only the iTunes backup will also allow you to restore your saved progress.

Need further help?

iPad

  • What PopCap titles are available for the iPad?

The following PopCap titles are available for iPad:

  • Plants vs. Zombies 2: It's About Time!
  • Bejeweled Blitz
  • Bejeweled HD
  • Solitaire Blitz: Lost Treasures HD
  • Peggle Classic HD (& in-app purchase Peggle Nights)
  • Plants vs. Zombies HD

The following PopCap titles for iPhone and iPod Touch are also compatible with iPad:

  • Bejeweled 
  • Bejeweled Blitz 
  • Peggle Classic (& in-app purchase Peggle Nights)
  • Plants vs. Zombies

To get these great games for your iPad, please visit the App Store or iTunes.

We're hard at work on more titles for iPad, so check this space for updates! Better yet, follow us on Twitter or like us on Facebook to get all the news!

Need further help?
  • I've got a black screen on Plants vs Zombies but I can hear the music playing.

If you can hear Plants vs. Zombies on your iPad but not see the game, the simple steps below should help: 

  1. Hold down the HOME button on your iPad to view the running applications
  2. Close all running applications by tapping and holding down the icons one at a time, then tapping the "-" sign on left corner of the app when they start to "wiggle" 
  3. Launch the game again and you should be able to play!
Need further help?

iPhone & iPod Touch

  • I purchased Peggle Nights and want to put it on my other Apple iDevices; do I need to purchase the game again?

No, you do not need to purchase the game again to use it on your other Apple iDevices, as long as you are using them same iTunes account for all devices.

Please do the following to install your purchased Peggle Nights on your other devices:

  • Launch Peggle on your device.
  • Tap the Store button on the bottom right of the screen.
  • Tap Buy Now for (your currency).
  • Tap Confirm your in-App purchase and then BUY.
  • You should be signed in to your iTunes account already, but if not, sign in with the account used to purchase Peggle and Peggle Nights for your original device.
  • You will see the message You’ve already purchased this. Tap OK to download it again for Free
  • Tap OK

The message Your purchase has been successful will appear, but you have not purchased the game twice. You are ready to play Peggle Nights on your other device!

Enjoy the game!

Need further help?
  • Poker Mode in Bejeweled on iOS can be purchased for unlimited play!

The latest addition to Bejeweled for iPhone/iPod Touch and Bejeweled HD for iPad is Poker mode (read all about it here!). When you first download the update, you will have three free rounds of Poker mode available to enjoy. After those three rounds, you can continue to play one free round of Poker mode every day!

What if I want to play more than that?

We would be surprised if you didn't! Poker mode is compellingly strategic, and once you get in the zone, you won't want to leave your gems on the table! Poker mode is available as an in-app purchase. To initiate the purchase, tap Menu, then Unlock. You will be prompted to confirm your purchase and sign into your iTunes account.

I bought Bejeweled in the past or paid to play without ads. Why is this a separate purchase?

Poker mode is a unique Bejeweled experience that we are proud to offer as a premium, ad-free mode. All players are able to enjoy a free round every day! If you choose to purchase this new mode outright, we thank you for supporting this great title.

Need further help?
  • Can I save my game progress for my iOS game? What about resetting it to a previous saved state?

It is possible to save your progress in a game by syncing your device with your computer through iTunes.

To restore a previously saved state for your apps, connect your device, and open iTunes.  Right-click the device's name, and select Restore from backup.

Please visit the Apple help site for detailed instructions on these features.

Syncing your device:

http://support.apple.com/kb/HT1386

Restoring from a backup:

http://support.apple.com/kb/HT1766

Need further help?
  • I can't find Stinky the Snail in my Zen Garden!

Are you worried that Stinky the Snail has gone missing?

Well, he's not really gone...he's hiding!  Stinky is a snail, and roaming that garden for you is a lot of hard work, so he takes little naps behind the flowers. Look closely, and you'll see the little sparklies that give away his hiding place! We also suggest planting all the tall plants like Chompers, Cactuses and Tall-Nuts on the back row so you have better visibility of the garden and Stinky's napping spots.

We've included a couple of screenshots below to point out Stinky's hiding places.  Click the thumbnails to see the full versions!

Enjoy the game!

iPhone/iPod Touch screenshot:

Click to embiggen!

iPad (HD version) screenshot:

Click to embiggen!

Need further help?
  • What PopCap Games titles are available for iPhone/iPod Touch?

The following titles are available:

  • Bejeweled 
  • Bejeweled Blitz 
  • Peggle Classic
  • Peggle Nights (in-app purchase within Peggle Classic)
  • Plants vs. Zombies
  • Plants vs. Zombies 2: It's About Time! 
  • Solitaire Blitz: Lost Treasures

To get any of these great games, please visit the App Store or iTunes.

We are working on other great PopCap titles - watch this space for updates, or better yet, follow us on Twitter and like us on Facebook!

Need further help?
  • September 2014: Trouble connecting to Facebook in Bejeweled Blitz on iOS?

If you are having trouble with connecting to Facebook in Bejeweled Blitz on iOS since the latest app update, the steps outlined below should resolve this issue and get you back into your game.

1. Start by logging out of Facebook within the game: Tap the up arrow at the bottom of the game's main menu to open the Options menu.

Tap LOG OUT to log out of your Facebook account within the game. To confirm, tap the LOGOUT button that appears.

(If your button says LOG IN, that means you are already logged out of Facebook within the game and can skip to step 3.)

2. Exit the Bejeweled Blitz app, and then force-close it: Double-tap the Home button on your device, and then swipe upward on Bejeweled Blitz to exit it completely.

3. Launch your Facebook app, and then log out of it as well: Open the Options menu by tapping the three parallel lines icon at the top left.

Then scroll down to the bottom of the Options menu and tap the Log Out button. To confirm, tap the Log Out button that appears.

4. Next, log out of Facebook in your device's Settings: Tap the Settings icon on your device.

Scroll down to Facebook in the Settings menu, and tap to open that section.

Tap on your name, and then tap Delete Account.

NOTEThis will NOT delete your Facebook account! It will only log out of your Facebook account on your iOS device.

When prompted, please choose Remove Facebook Info, and again, don't worry--it will be restored in our next step!

5. Log back in to your Facebook account: Type in your username (email address) and password, then tap Sign In. Tap Sign In again to confirm.

6. Launch the Facebook app and tap Continue. The app did not require a separate login process, because you logged in through the Settings menu in the previous step.

7. Launch Bejeweled Blitz and log in to Facebook either by tapping Play with friends on Facebook! on your leaderboard or tapping the up arrow from the main menu, then the LOG IN button in the Options menu.

8. You will now be prompted to confirm that you want to allow Bejeweled Blitz to access your Facebook account. Tap OK to confirm.

Need further help?
  • I can't hear the game sound effects on my iPhone/iPod Touch.

iPhone

There is a toggle button on the side of your iPhone that silences the ringer and other tones. If this is set to silent it will silence the game effects.

iPod touch

The sound effects for the game are on the same channel as your music. So, while you can enable/disable the sound effects within the game, the only way to change the volume of the sound effects is the volume control for the main device.

Need further help?
  • Join us at the table for Poker Mode in Bejeweled on iOS!

The latest update to Bejeweled for iOS adds the highly strategic and exciting Poker mode! If you're a fan of Bejeweled 3, you already know and love Poker mode. For players discovering it for the first time, it's a whole new way to play!

In Poker, you start with a hand of five face-down cards. Making a match in Poker mode will flip over a card in your hand and set its color. The goal is to create a hand that fits one of the following types:

Pair: Two cards of the same gem color
Spectrum: All cards show a different gem, like a straight in standard cards
Two Pair: Two pairs of two gem colors
3 of a Kind: Three cards of the same gem color
Full House: 3 of a Kind & a Pair
4 of a Kind: Four cards of the same gem color
Flush: All five cards show the same gem color

Matching more than three gems to create a card for that color will create a flaming or sparkling card which is good for a point boost in counting up the hand at the end.
There are other special moves that can help you:

Wild Cards
Making a move which creates two matches simultaneously earns you a Wild Card! Wild Cards show both the gem colors you matched on that move, for instance, both white and purple. As you continue to make matches, the Wild Card will automatically select which color is best for your hand. If your next two matches are both purple, the Wild Card will set the card to count as purple, so you will have at least a Three of a Kind hand!

Hypercubes
If you create a Hypercube, the card created is not set to the gem color used to create the Hypercube. It becomes a Wild Card with a question mark on it. Just like the dual-gem Wild Card, the ? Wild Card will automatically become whatever color best suits your hand! When you later match the Hypercube to detonate all gems of whichever color you choose, you will create a card of the color you chose to detonate.

How the game ends:

In Poker, the stakes are always going up! Poker mode is no different. You have to keep achieving excellence with your hands to maintain your momentum! If you are scoring lower hands consistently, those smaller hands will no longer be good enough to continue the game. When you see a Skull appear on the scoreboard, that's how you know the game is upping the ante!

Skulls
Skulls start to appear on the scoreboard as the game goes on. When a Skull appears beside "Pair," you know that you will need to score at least a Spectrum on your next hand. Make stronger moves and more valuable hands to wipe out the Skulls again and get some breathing room.

If you fail to make the minimum required hand, you will see a coin flip to decide whether your game can continue. If the flip comes up safe, you get another Skull on your scoreboard, but you can play another hand. If the flip doesn't go your way, the game ends. 

To view the scoreboard key on an iPhone or iPod Touch, tap this icon: 

Need further help?

General Help for Apple Devices

  • I need help with my purchase on iTunes or the App Store.

If you need help with your purchase, require a refund for an iTunes purchase or need any help using iTunes or the App store, please contact Apple for assistance.  For questions or issues with the game itself, please click Contact Us below!

Need further help?
  • Can I reinstall my iOS game without paying for it again?

If you have previously purchased Apps through iTunes or the App Store, you can redownload them to the same device without repurchasing.  If you have a question regarding your device, or experience a problem purchasing a PopCap product for your device, please visit: http://www.apple.com/support

Need further help?
  • Can I reinstall a game I deleted if it is no longer in the App Store?

Although some games have now been removed from iTunes and the App Store, you should still be able to redownload them to a compatible device* if the apps are listed in your purchase history.  If you have removed a game from your device but wish to reinstall, follow these steps:

  1. Visit the App Store on your device
  2. Click on the "Purchased" tab
  3. Your full list of Apps should include older titles no longer offered in the store.  Tap the cloud icon to download the desired app back to your device.

If you have further questions on this process, visit the Apple support page: http://support.apple.com/kb/ht2519

* Many older apps will not be compatible with newer devices or iOS versions. 

Need further help?
  • Other questions about iPod or iPod games?

Have a technical question about your iPod games?

Please read the Apple article: Troubleshooting iPod Games.

Have a general question about iPod games?

Please read the Apple article: Frequently Asked Questions (FAQ) for iPod Games.

Have more questions about your iPod, iTunes and anything iPod or Apple?

Please visit the Apple website at: http://www.apple.com

Need further help?
  • Basic Troubleshooting for iOS Games

If your game is crashing on your iPhone, iPad, or iPod Touch, try the steps below:

  • Restart your device.
    Your iOS device is a computer, and just like any computer, it sometimes needs to be turned off and on.  This simple step will resolve many issues!  To power down, press and hold the Power button until the red slider bar appears on the screen. Then drag the slider to confirm you want to turn your device off.  Wait a moment before you press and hold the Power button again to turn it back on.
     
  • Reset your device.
    Press and hold the Power button and the Home button at the same time, holding for more than 10 seconds. Don't release until the Apple logo appears.
     
  • Uninstall and reinstall the game.
    Just like your device is a computer, your app is a piece of software, so the same basic steps can be useful. "Uninstall and reinstall" is a simple troubleshooting measure.

    You can uninstall an app by pressing and holding the app icon until it wiggles, then tap the "x" on it. Reinstalling is as simple as reconnecting through iTunes!

    Of course, uninstalling the app will result in the loss of all game progress and user profiles created. It is possible to back up the data through iTunes so that you can restore it. To restore a previously saved state for your apps, connect your device, and open iTunes. Right-click the device's name, and select "Restore from backup." 

    Note: Please be sure to reinstall through a backup for older apps and on older devices. The current version available for download may not be compatible with your device, so it is safest to reload the version you previously had installed.

Need further help?
  • How do I update my PopCap game on my iOS device?

If there is an available update for your PopCap game on your iPad, iPhone, or iPod Touch, you can follow either of these sets of steps:

On your device:

  • Go to your home screen
  • Select AppStore
  • Select Updates
  • Select the PopCap app to update, or allow all to update (you may have multiple updates available for other apps).

    NOTE: Please read the update notes for each app before updating! Some updates may require a later iOS version than you are running.

  • Enter your iTunes password and click OK
  • Select Free
  • Select Install
  • Allow the game to update!

On iTunes

  • Connect the device to your computer with the USB cable
  • Open and log on to your iTunes software
  • Under Library select Applications
  • At the bottom of the screen click on X Updates Available
  • On the My App Updates screen you can download the updates independently, or you can click Download All Free Updates
  • On the left hand column, select [your device name]
  • On the tabs that are available, select Applications
  • Check the box next to your PopCap game
  • On the top menu bar in iTunes click File
  • Then select Sync [your device name]
  • Allow the device to fully sync before correctly disconnecting it from your computer
Need further help?
  • I purchased Bejeweled or Bejeweled HD but am now seeing ads in the game.

Bejeweled for iPhone/iPod Touch and Bejeweled HD for iPad are now free apps. If you download the free version, you will see intermittent advertisements, and you will have the option to remove the ads.  If you still have the purchased app installed and simply update to the latest version, third-party ads should not appear in the game.

However, if you deleted the app at some point after purchasing, or if you are installing the app on a new device, you may be seeing ads when you run the game.  

If there is a backup of your device on iCloud or your PC (via iTunes) that was made prior to your deleting the app, you could simply restore that backup in order to recover the purchased version of the game.  

If you do not have a backup available to restore to, we regret that we have no alternate method for preventing the ads from being displayed. However, we will be happy to make it up to you with in-game currency for Bejeweled Blitz, Plants vs. Zombies 2, Solitaire Blitz,or Zuma Blitz. Please click Contact Us below and provide the receipt from your original purchase of Bejeweled or Bejeweled HD.  Your receipt details from all past purchases can be found in iTunes.

Need further help?

iPod

  • How do I play Peggle on my clickwheel iPod?

Here's how to be an iPod Peggle master!

Aiming the Ball

  • Click Wheel: Glide around the Click Wheel to aim the ball.

Firing the Balls

  • Select Button: Fires the ball towards the pegs.

Scoring

  • Hit all the orange bricks and pegs to pass a level!
  • You have 12 shots.
  • Purple pegs are worth extra points!

Magic Powers

  • Green pegs activate magic powers that help you with your score.
Need further help?
  • What happened to the PopCap Games titles for clickwheel iPod devices?

Sadly, clickwheel iPod games are no longer available.  Is this a global conspiracy against thumbs?  A challenge to the supremacy of the circle over other shapes?  While you ponder that, check out our games for iPhone/iPod Touch, iPad, and Android
Need further help?
  • How do I play Bejeweled on my clickwheel iPod?

The control scheme for Bejeweled for iPod is as follows:

Selecting Gems

  • Click Wheel: Glide clockwise to scroll through the gems from Left to Right, Top to Bottom.
  • Click Wheel: Glide counter-clockwise to scroll through the gems from Right to Left, Bottom to Top.

Swapping Gems

  • Click Wheel: Tap the direction of the gem you wish to swap.

Pausing and Accessing the Menu

  • Menu: At any time, press the Menu button to pause and access the main menu.

Simple enough, right?  Now get busy swapping!

Need further help?
  • How do I play Zuma on my clickwheel iPod?

To play Zuma on your iPod, the controls work like this:

Rotating Zuma

  • Click Wheel: Glide around the Click Wheel to rotate Zuma.

Firing Zuma Balls

  • Select Button: Fires the colored ball from Zuma's mouth.

Switching Zuma Balls

  • Previous/Rewind or Next/Fast-forward: Pressing the Previous/Rewind button or the Next/Fast-forward button will switch the colored balls in Zuma's mouth.

Pausing and Accessing the Menu

  • Menu: At any time, press the Menu button to pause and access the main menu.

Welcome to the jungle!

Need further help?

Bejeweled Blitz on Android

  • Daily Spin FAQ

We love our players, and the Daily Spin is one of the ways we show it!  Just by launching the Bejeweled Blitz Android app, you can win free Coins with no more effort than a single swipe of your finger.  

How often can I spin?

You can play Daily Spin once for free per day. This free Daily Spin is reset at 10pm Pacific Standard Time.

You can also purchase additional spins.  Simply click GET SPINS after your free Daily Spin! 

If you already left that screen, just open the Options menu by tapping on the Up Arrow icon at the bottom of the game's main menu:

Then tap Daily Spin:

Then tap GET SPINS to purchase extra spins:

Once you've purchased your additional spins, you will see the count of your remaining spins appear under the button:

Tapping the Spin button will use one spin at a time, and the number displayed will decrease by one with each use.

How do I claim my Coins from my Daily Spin?

Your Coins are awarded automatically. 

What is the 5-Spin Bonus?

This is our way of rewarding our players even more for coming back every day!  If you make at least five spins within the week (the Bejeweled Blitz week starts at 10 AM Pacific Standard Time on Tuesday), you will receive an exciting Rare Gem that you can use for free!  Both free and paid Daily Spins count toward your weekly total to earn your free Blazing Steed Rare Gem!  There is a limit of one free Blazing Steed per player, per week.

Offline Spins do not count toward your bonus, so make sure to log into Facebook and use your Spins while connected in order to earn your free Blazing Steed each week!

Can I share my Coins with friends?

At this time, Daily Spin winnings cannot be shared from the Android app.  If you plan to share Coins, you will want to run your Daily Spin through Facebook in your browser rather than on your Android device.

Need further help?
  • Items on Android -- a new inventory tool for your Rare Gems!

Rare Gems you earn or receive from friends are now stored in the new Items box.  This will help you view your inventory and choose the best way to boost your next game!  You must be logged into your Facebook account to view and use your Rare Gems stored in Items.

  Just like your Daily Spin, you can access Items by tapping the up arrow at the bottom of the game's main menu.
  Click on Items to view your available Rare Gems! You will see a notification if new Gems have been added since you last viewed your inventory.

How can I tell which Rare Gems are free and which cost Coins to use?

As always, you may have a mix of earned or rewarded Rare Gems and those shared by friends. Earned or rewarded Rare Gems, such as the Blazing Steed you can earn each week through the 5-Spin bonus, are free to use.

  A free Rare Gem like this Blazing Steed says simply USE NOW.
     
  A shared Rare Gem like these Kanga Ruby invitations from friends shows a Coin price underneath.  The envelope symbol also helps to differentiate shares from free gems.

How many Rare Gems can I store in Items?

The limits are five of each free Rare Gem and 25 of each shared Rare Gem!  That should keep you rolling in riches!

Why are some of my Rare Gems grayed out and unclickable?

At this time, not all Gems are available for all platforms.  If you are playing on Facebook as well as on mobile devices, your inventory will be visible to you everywhere, but we wouldn't let you try to harvest something in a place where it won't do you any good!  If a Gem is grayed out on your phone or tablet, you can enjoy it later in your browser on Facebook.

Why do some Rare Gems show up as vaulted?

Certain Rare Gems are only available for a limited time, such as Rock-It Blast and Ice Burrst. Those Rare Gems will remain in your inventory in a vaulted state during periods when they are not available for use.  When these Gems come back for everyone, yours will still be waiting for you!

Need further help?
  • Rare Gems

Rare Gems are rare and beautiful gems which you can find and harvest by playing Bejeweled Blitz. Each Rare Gem has its own unique gameplay effect!

Moonstone:

The Moonstone splinters into three fragments and lands in your game board as a trio of Star Gems to start you off!  It's like Mystery Gem times three, without the mystery!

Cat's Eye:

After your Last Hurrah has rewarded you for any special gems you had left on the board, Snackers will appear with eyes ablaze to help you score even higher!  His multiplier is triple your final multiplier in the game, and each blast from his laser eyes is as powerful as a flame gem detonation!  Snackers will rescue a lackluster game or send a great one into the stratosphere!

Phoenix Prism:

The Phoenix Prism captures the light reflected from all the gems on the board, giving it a beautiful rainbow shine. Due to this unique interplay of light and color, the prisms are Wild Card gems, able to be swapped to any nearby pair of gems to create an intense chain reaction, each prism causing a diagonal line of gems to explode.

The Phoenix Prism comes in batches of six gems, but only one gem can shine at any given time! Once you match your first prism, you will see the next light up within moments. Match it quickly to bring out the third! If you don’t use all six within the minute available, don’t worry; you’ll see any remaining prisms working to jazz up your Last Hurrah.

Once all your prisms have burst, and your eyes have feasted on the dazzle of colors, the phoenix himself will appear! (Okay, it could be a girl phoenix; it’s impolite to ask and downright rude to check!) As he takes his final bow and is reborn, a shower of his own feathers falls around him. Whichever feather he catches in his beak will determine the coin bonus you receive on top of the coins already earned in the game.  These will automatically be added to your Coin balance.

Blazing Steed:

When you harvest a Blazing Steed Gem, you will begin your next game with Blazing Speed, which causes gems to drop more quickly and turns every match into an explosion! Blazing Speed usually lasts eight seconds, but this special opening lasts ten so you can start out with a bang, a blast, and a ba-boom!

But wait, there’s more. Even after the initial Blazing Speed burst fades, the Blazing Steed continues to make his presence felt. For the whole game, keep an eye on the Flame Gems you match—they’re bigger, better, blazing-er versions of their normal selves, taking out a larger area and earning more points.

Finally, when the clock runs out, a herd of fiery horses will stampede across your gameboard, scattering and detonating extra Flame Gems in a blaze of glory!  

The Blazing Steed is our special gift to our devoted daily players! While you can find it at random like other rare gems, you can also earn a free Blazing Steed every week through the simple act of completing your Daily Spin at least 5 times within a week. You can use your free Daily Spins or speed up the process by purchasing extra spins.

When you have earned your free Blazing Steed, you will notice that you have something new waiting in your Items inventory.  

Kanga Ruby:

Meet the magnificent mustachioed marsupial! The king of kapow! Bruce, the boxing kangaroo! The Kanga Ruby is here to pound gems on your behalf with fists of furry fury! Whenever he appears on screen, a well-placed blow will be delivered to your board, destroying a section of gems. 

The Blitzing boxer will turn up to deliver his roundhouses at least three times per game, but you can motivate him to come back even more often by destroying red gems! A Kanga Ruby's favorite gem is red, and as you match these, you will see his meter filling at the top of the board. The more red gems you match, the faster he will return to take another shot!

At the end of the game you will be awarded 100 coins for each red gem you destroyed!  

Don't forget to Share your Kanga Ruby at the end of the game! As you share this rare gem, your friends will get to play with evolved Kanga Ruby 2 & 3! (The evolved gems are currently not available on mobile, so be sure to check them out on Facebook!) 

The Rare Gem Vault

We love to bring new Rare Gems out to play from time to time! Special occasion Rare Gems like Flower Power, Rock-It Blast, and Ice Burrst are available for a limited time before being returned to the vault. Don't worry--your favorites never stay gone for too long!

Need further help?
  • My Rare Gems all show as Unavailable after the latest update.

If your stored Rare Gems in your Items box are showing as Unavailable, your profile data simply needs to be refreshed between your device and our servers. There are a couple of ways to make this happen:

  1. Play a round of Bejeweled Blitz!
    It's the easiest and most fun way to refresh your connection. (If you are on a mobile device, make sure you are logged in to Facebook first, or you'll be playing in offline mode.)
  2. Tap on "Stats" beside your name on the leaderboard. 
    Find your leaderboard plank, and tap on the word "Stats." This will cause your game to reach out to our servers and refresh your profile data. (Again, you must be logged in to your Facebook account for this to work.)

After your data is refreshed, you can return to your Items box and see your cache of Rare Gems has been restored for use.

If step 2 didn't work for you, that's because Bejeweled Blitz feels neglected by your choice not to try step 1. Play a game, and you're sure to see results!

Need further help?
  • Bejeweled Blitz for Android

You've asked for it, you've clamored for it, you've kicked down our doors about it (thanks for not literally doing that last part, by the way).  And it's finally here, Bejeweled Blitz for an Android device near you!*

*Probably in your pocket or on your desk.

The Bejeweled Blitz app is a free download through Google Play, and it comes with 100,000 free Bejeweled Blitz Coins to get you started!  

This title requires Android OS 2.3 or higher.  

Need further help?
  • Daily Challenges in Bejeweled Blitz: The Future Is Meow!

The Bejeweled Blitz Daily Challenge is the latest innovation in gem-matching glory! From your game's main menu, click or tap the Daily Challenge button to see today's mission goals, plus the potential rewards that await you.

  The challenge parameters will change every day. If the challenge involves playing with a particular boost or Rare Gem, that will be indicated in the space for those icons, but best of all, you will get the boost(s) and/or Rare Gem for free!
  Your score goals will vary based on the challenge difficulty. Reach the score required for Bronze, Silver, or Gold Star Cat, and you will earn a reward! Rewards also vary by challenge but will include Coins and/or Rare Gems.

Your first try at the Daily Challenge is free, every day! If you aren't satisfied with your score (or if you just want to play the unique and exciting challenge again!), you can pay Coins for subsequent rounds.

Need further help?

Plants vs. Zombies 2 on Mobile

  • Using Google+ to sync Plants vs. Zombies 2 across multiple Android devices

Plants vs. Zombies 2 uses Google+ to sync your progress across your Android devices!  To enable this functionality, you will need to sign into your Google+ account in the game.

  1. Launch PvZ 2.
  2. In the lower right corner of the main menu, tap the g+ icon*.
  3. You will be prompted to log in.

* If you have already logged in, your icon will instead resemble a gaming controller. You can tap it to view your Achievements and Leaderboard standings.

Need further help?
  • Facebook Gifting and Rewards in PvZ 2

There's so much to love about Plants vs. Zombies 2, and we've got a way for you to share the love!  Invite your Facebook friends to join you in the game, and you will be rewarded for each new friend who accepts your invitation to connect to Facebook in the game.

If you invite a friend who is already playing PvZ 2 and has already signed into Facebook in the game, those invitations do not count toward your goals for the reward.  But any players who connect to Facebook in the game for the first time from your invitation will help you to earn rewards!

Daily Gifts

Once you and your friends are connected through Facebook within the game, you can send each other a free gift every day!  

Need further help?
  • Welcome to the Zen Garden!

In PvZ 2, the Zen Garden offers you the ability to grow boosted versions of your plants as well as extra Coins! Watch for one of the zombies you defeat to drop a sprout...as soon as you have something to plant, you will be invited to visit your Garden!

  Throughout the game, random zombies drop sprouts. Collect those sprouts, then visit your Zen Garden to plant them in the available pots. At the top of your screen in Zen Garden, you can see how many sprouts you have waiting to be planted.
  When a plant is thirsty, it will let you know!  Tap the plant to water it. 
 

From time to time, the bee will appear. Drag him to a plant of your choice to pollinate it! This will cut down on the time remaining for your plant’s current growth cycle.

Each plant will go through two growth cycles. The first will bring you Coin rewards.  

In addition to plants you can use in battle, your Zen Garden will occasionally grow Marigolds. Marigolds grow up to grant you even more Coins!

 

For all other plants, the second growth cycle grants you a boosted version of that plant! Tap the boosted plant to add it to the lineup for your next level, or leave it waiting in your Zen Garden for later.

When you use a boosted plant, it has a Plant Food effect the moment it takes root! Each time you plant a boosted Sunflower throughout that level, for example, you will receive an instant burst of sunlight. 

  Collecting the fruits of the second growth cycle will leave that pot empty once more, awaiting your next sprout.
Need further help?
  • How do I open the next world?

If you've already completed Ancient Egypt, the Pirate Seas, Wild West, Far Future, and Dark Ages, excellent job! We have more to come, so watch for updates to the game.  

In the meantime, why not set a new record in a challenge zone? And don't forget to play the Piñata Party every day!

Need further help?
  • How do I get more Coins?

Random zombies drop Coin rewards when they are defeated. Tap on (or swipe over) the rewards to collect them to your bank.  You'll use the Coins to purchase extra Plant Food and Power Ups!

  Silver Coins are worth 10 Coins.
  Gold Coins are worth 100 Coins.

At the end of each level, you will receive a bonus of ten Coins for each lawnmower that was not triggered.  Certain levels and mini-games will also award bonus Coins at the end.  Coins are also among the prizes you may win when you complete a Piñata Party.

Additionally, Coin bundles are available for purchase.  Visit the game’s Store to check out the latest deals!  You can also access the Store from within the game by tapping the plus sign beside the Coins display.

Need further help?
  • What's New in PvZ 2?

A new update to Plants vs. Zombies 2 can literally be a whole new world! Check out some of the improvements and new features we've added in the last few updates:

  • By popular demand, you now have the ability to toggle plant costumes! Well, except for Sunflower, Peashooter, and Wall-nut, because they really like playing dress-up!
  • Vasebreaker was always one of the most popular game modes, so we've made it harder than ever and brought it to PvZ 2!
  • Big Wave Beach is a happening trip back to the '60s, reintroducing our old friend Chomper!
  • Special edition plants may appear from time to time...get them while you can! If you own them, you'll always have them, but if you don't grab them fast, you may miss your chance. 
  • In Dark Ages Part 1, gravestones are sometimes good luck, but potions are a real pain!
  • In Dark Ages Part 2, a Wizard makes your plants feel quite sheepish.
  • Far Future adds new mechanics like Power Tiles & Sun Bombs!
  • Looking for a relaxing way to earn Coins and boost Plants? Visit the all new Zen Garden! (Until you have at least one sprout for planting, you will not be able to visit your garden. Keep playing levels, and you will soon see a sprout get dropped by a defeated zombie!)
  • You might also notice something different about Gems...still shiny, way more useful!
  • Turbo!  Read all about the speedy option to ramp up your game.
  • Speaking of speed, what do you say to doubling the value of each Sun drop?
  • Power Snow is a way to both stun and damage zombies!
  • One Key to rule them all!  The new World Key is so powerful, you only need one to conquer an entire World!
  • Earn rewards for sharing the game with your Facebook friends...then share gifts with them too!
  • Watch out for Dr. Zomboss!

Levels you have played, unlocked, or beaten will be identifiable by their colors:

  Blue level icons indicate levels you have already completed.
     
  Green level icons indicate levels you have unlocked but not beaten.
     
  Grey level icons indicate levels you have yet to unlock. Beat each level to unlock the next!
     
  Red level icons indicate the Gargantuar battle within each world! Beat these special levels to earn a World Key!
     
  Levels with swirly icons are levels that don't use the standard seed chooser, like mini-games or other unique challenges.
     
  It is possible to have unlocked and unbeaten levels behind your current position on the path, if you played the original version that offered Star challenges as optional levels.
Need further help?
  • What are Gems used for, and how can I get more of them?

 

  Gems are used to speed up the growth phase of your plants in Zen Garden...
  ...to unlock additional pots for planting sprouts...
 

...or to purchase a boosted plant outright from the selector at the beginning of a level. If you tap to purchase the boosted plant in your selector and have sufficient Gems available, the purchase is made. There is no way to cancel this action.

  Gems are dropped by random zombies in the game. They are also available for purchase in the game’s Store or by tapping the plus sign beside the gems display within the game.

Gems may also be used to purchase some special edition plants! Special edition plants are available occasionally for a limited time only, so grab them while you can! A plant purchased with Gems is not shared across profiles.

Need further help?
  • Plant Food: It's Awesome. Get Some!

Plant Food interacts with each plant in a unique way (instant-use plants such as Cherry Bomb and Jalapeno cannot be enhanced with Plant Food, but any plant with delayed or ongoing activity can develop a powerful hunger!).  Some plant enhancements last seconds, and some plants become upgraded for the rest of the level.  Try Plant Food on every plant to see what they can do!

The Plant Food bank appears at the bottom of the screen during each level once Plant Food has been introduced in the game.  The bank stores up to three units of food when first introduced (more food bank slots can be added.  This limit can be increased later through upgrades.  Plant Food doesn’t carry over between levels (except in Challenge Zones), so don’t forget to use it!  

  Glowing zombies carry Plant Food.  When you destroy one, a unit of Plant Food will be released.  Touch the Plant Food to collect it to your bank.  Be quick, though!  Plant Food disappears if it is not gathered up.  If your bank is full, hurry and use some so you can make room!

To use Plant Food, tap on the bank, then tap on the plant you want to enhance.  You can also simply drag directly from the bank to the plant. To gain more Food immediately, tap on the green plus sign on the food bank, then the Plant Food image that appears to confirm the purchase.  Each Plant Food purchase costs Coins.

Also, learn how to make the most of your Plant Food with Power Tiles!

Need further help?
  • Unleash the Power of Turbo in PvZ 2!

If you've grown comfortable in PvZ 2, you might be ready to kick your game into a higher gear! We are proud to introduce the new Turbo feature--it's a little bit fast forward, a little bit expert mode!

In the upper right corner of the board, beside the pause button, you will see a new icon:

 

Activate Turbo at any time by tapping this button! Tap it a second time to return to normal speed. If the button is greyed out, that means Turbo is currently active.

What exactly does Turbo mode do?
Turbo mode makes everything happen more quickly!  You'll see those early rays of Sun fall in faster to allow you to start planting sooner!  Sunflowers produce Sun more quickly, plants attack at a faster rate, and seed packets refresh in less time!  But don't get too complacent, because those zombies are also zipping along a lot faster than their usual shuffle.  
When might I want to use it?
  • At the start of a level, you can use Turbo mode to speed through the early sun collection and initial planting.  
  • If you're new to PvZ 2 but have played plenty of the original, and you want to take the training wheels off from the start, or if you're starting the game over again under a new player profile, you might use Turbo to time travel a bit into the game!  
  • Short on time but want to get a level or two in? Turbo will help you fit a round of PvZ 2 into your busy schedule!
  • Turbo also may simply appeal to some players as a form of Expert mode, because hyperspeed zombies definitely add to the challenge!
As cool as it is, why would I ever turn it off?
Once you're partway through a level in Turbo, and your Sun is building up, and your defenses are getting established, you may start to feel a sweat beading on your brow and think, The Zombies! How are they so fast?!?
That's when you remember you've got Turbo turned on.  You double-check to see that the button is greyed out, tap it to return to normal speed, and breathe a sigh of relief as the zombies return to their regularly scheduled shamble.  Turbo is a great power, and it must be used responsibly.
Need further help?
  • How do I make my keyboard go away again after entering my age?

In order to clear your keyboard from the screen, please simply tap the back button on your device. It will not close the game, but it will lower your keyboard out of the way, allowing you to continue!

Need further help?
  • How does purchasing work in the PvZ 2 store?

Coins

Coins allow you to make use of Power Ups and purchase extra Plant Food during the game. Coins are not shared between different user profiles on the same device.

Gems

Gems allow you to speed the growth of plants in your Zen Garden or to buy boosted plants at the beginning of a level.

Plants

The plants you find in the store are only available there and cannot be unlocked in the game through any other means.  Once you purchase a plant, it is yours forever!  It will be unlocked for all player profiles on your device*.

Upgrades

Any Upgrades you purchase will be added across all player profiles on your device*. 

Bundles

Bundles include specific combinations of Plants, Upgrades, and Coins.  The Plant and Upgrade in any purchased Bundle will be unlocked for all players on your device*; however, the Coins will be available only on the profile in use at the time of the purchase.

Plants and Upgrades are one-time purchases.  If you have already purchased the Upgrade included in a particular Bundle, buying the Bundle will not double the effect of the Upgrade.

There is no way to substitute the items offered in the Bundles.

* To unlock Plants and Upgrades on multiple profiles, please use the Restore button in the game's store.

Need further help?
  • Upgrades

Between many levels, you will see a reward awaiting you, which could be a new plant or an Upgrade.

When you beat the level, you will gain that reward!  Upgrades include additional seed packet slots or plant food inventory space. Additional upgrades can be purchased in the game’s Store.

Upgrades are permanent additions! That means that once you have earned or purchased an Upgrade, it will always apply to your game. The Sun Bonus will cause you to start every level with +25 additional sun. The Plant Food Bonus will add another storage slot to your Plant Food bank. These increases will never stop applying to your game once they have been added.

Purchased Upgrades apply to all profiles on your account. Earned Upgrades are available only to the profile that achieved them.

 

The Sun Bonus Upgrade increases your starting sun on every level by +25.

If you were starting each level with 50 sun before this Upgrade, you will now start each level with 75 sun.

Earning the Sun Boost in Ancient Egypt plus purchasing the Sun Bonus in the Store will allow you to start each level with 100 sun!

 

The Shovel Bonus Upgrade allows you to recoup a percentage of the Sun you spent on the plant you're digging up!

Earning the Shovel Boost in Ancient Egypt plus purchasing the Shovel Bonus in the Store will allow you to recoup an even greater percentage of sun!  Watch for the Shovel Perk in Wild West to increase your percentage yet again!

 

The Plant Food Bonus adds one more storage slot to your Plant Food bank.  

If you were previously able to store three units of Plant Food, you can now store four.  The Plant Food still doesn't carry over from level to level (except in Challenge Zones), so don't forget to use it!

Earning the Plant Food Boost in Ancient Egypt plus purchasing the Plant Food Bonus in the Store adds two slots to your bank!

 

The Bonus Seed Slot allows you to take an additional plant with you at the start of each level.

Earning the Extra Seed Slot in Pirate Seas plus purchasing the Bonus Seed Slot in the Store adds two seed slots to your game!

  Wall-Nut First Aid allows you to plant any defensive plant directly on top of a damaged plant of the same kind.  If you have a partially eaten Wall-Nut, you don't just have to wait for it to be devoured or take the time to dig it up!  Once you have unlocked this Upgrade, you can repair it without losing ground.
  The Instant Recharge lets you use a unit of Plant Food to refresh a seed packet, immediately ending its cool-down phase.  Drag a unit of Plant Food from your bank to the seed packet you want to refresh, then release.  You must choose a seed packet for which you have sufficient Sun.
Need further help?
  • Travelling Between Worlds in PvZ 2

Even with a time machine for a sidekick, you still have to navigate the time stream.  Every time traveller knows that there are rules!  You don't step on butterflies, you don't try to meet your ancestors, and you beat Gargantuar before you move on to the next World!  (Okay, that last one's a little specific, but it's still totally true.)

Each World in PvZ 2 includes a Gargantuar battle, and your reward for completing it is a World Key that allows you to open another world of your choosing!  

  The World Key lets you move from any world to another in PvZ 2!
  Within any world, tap this button to return to the World chooser.

So I can just skip from Ancient Egypt to the Wild West if I want?

Sure! Once you beat the Gargantuar battle in Ancient Egypt, you've got a World Key that can be used to unlock any other world.  Don't forget, though, you'll only have the plants and Upgrades you've earned so far!  

Need further help?
  • Power Ups

Power Ups are a formidable tool in your zombie-fighting arsenal!

  Power Snow hits zombies with both force and freezing power at the same time!  Slow down the hordes and deal serious damage with just your fingertip!
  Power Toss will send zombies flying!  You can knock them back several rows or all the way off the screen with sufficient force!
  Power Zap burns zombies to ashes!  You can take them out in a chain formation if your hands are steady and your aim true!
Once Crazy Dave introduces Power Ups, they will always be available to you in a pinch.  Tap the icon for the Power Up you want to activate in the lower right corner of the game, and you will see the timer appear to let you know how long before the Power Up runs out.  Each use costs Coins.
Need further help?
  • Welcome to PiƱata Party!

We are pleased as punch to invite our players to a party!  A Piñata Party, that is, right in your own (virtual) yard.  

In Piñata Party, you face the challenge of fighting zombies you may never have seen before, because zombies can come from any point in the time stream! That's right--Doctor Zomboss must have built a Penny of his own in order to wreak havoc on his all-time nemesis' home territory!  You may also find unfamiliar plants in your arsenal, so use every advantage you've got against these anachronistic invaders.

You must have an active Internet connection in order to play a round of Piñata Party.  If you have received a notification that a Piñata Party is available to play, please wait until you are online to launch Piñata Party.

After you launch the game and tap Play, you may see Penny and Crazy Dave appear on your map screen to invite you to the party.  A countdown timer will appear to let you know how many hours you have to start your Piñata Party round.  Tap the timer to start!

Pick your piñatas to plunder for prizes!

When you successfully complete a round in Piñata Party, you are offered an array of piñatas to choose from.  You may select any three to smash open and see what's inside.  (Don't worry--there's never an empty piñata! We wouldn't do that to you!)  There will be prizes large and small, but they're all awesome!

If you didn't select the best prize that was hidden there, you'll be shown afterward where it was hiding and what it would have been.  It may be a plant wearing a fancy new outfit! As you find those in Piñata Party, your plants will start to get extra-snazzy!

Test your endurance! Show your strength! Conquer the mighty Señor Piñata!

Piñata Partygoers are rewarded for repeat attendance!  Play (and win) five Parties in a row* to discover the greater glory of Señor Piñata!  

* There is no way to go directly from a completed round of Piñata Party to a new round.  Stay tuned for the next invitation!  Subsequent invitations will appear within the game itself, not as notifications on your device.

Need further help?
  • The Elusive Yeti Zombie

When you get the notification that a Yeti has been sighted, hurry to that level without delay!  Yeti sightings are exceptionally rare.

The Yeti will wander onto the board at some point during the level, but he won’t stay long! Unlike other zombies, his motivations are a great mystery, and you cannot count on his continuing on a course from right to left. That means you have only a brief time in which to attack him, so make the most of it!

Plant Food or Power Ups may help you defeat him before he disappears. Also, he shares one compulsion with his more traditional zombie brethren—he will stop to eat a plant if he finds one.  Use that knowledge to your advantage!

The Yeti Zombie, if successfully destroyed, will reward you with treasure…but you only get one chance per sighting! If he wanders back off the board unharmed, he won’t return again when you replay this level.

Need further help?
  • Far Future: Get to Know Power Tiles & Sun Bombs

Power Tiles

Far Future introduces a new way to maximize your damage and your Plant Food! 

 

Certain tiles bear symbols and come in matched sets of two or more. To the left, you can see a pair of matched Power Tiles and a third that has a match elsewhere on the board.

Any plants on a matched set of Power Tiles will be able to share Plant Food! Drag your unit of Plant Food to a plant on any Power Tile, and the Plant Food boost will then echo to each matched Power Tile in turn.

It doesn’t matter whether the plants match; a Peashooter on one Power Tile and a Laser Bean on its matching tile will both be affected by the same dose of Plant Food!

Sun Bombs

 

On certain levels, Sun will drop from the sky in an indigo shade and with a visible path to its landing spot on the board. 

These indigo rays of light are highly explosive!

Once a Sun Bomb reaches its destination, the path will disappear, the Sun will turn yellow, and it is safe to collect.

While they are falling, Sun Bombs can be detonated at any time with a single tap!

While this is an effective weapon against nearby zombies, it will also destroy the nearby plants. 

Need further help?
  • Meet the Zomboss

Dr. Zomboss has arrived in style to wreak havoc throughout the timeline!  He's sure to keep popping up here and there (and then), so be ready!  Here's what you need to know when facing this formidable foe:
  • The progress bar along the top that usually tracks Zombie waves is now Dr. Zomboss' health meter!  Wear him down to take him out!
  • Plant Food is your friend when fighting Dr. Zomboss!  Plant Food is always a good friend to have, but in these battles, it can really save your bacon.
  • Don't forget about Power Ups either!  Use Power Toss to gently nudge zombies into different lanes, especially if you've just lost your defenses in the lanes they're occupying! 
Need further help?

General Android Help

  • What PopCap Games titles are available for Android devices?

Currently, the following titles have been released for Android:

Plants vs. Zombies is available through the Amazon.com Appstore for Android on a great variety of compatible devices.  The Amazon.com Appstore for Android is available in the USA only.

Plants vs. Zombies is available in the USA and internationally as well through Google Play. Google Play is a "smart" marketplace that will determine your device's compatibility.

For a list of games available on the Xperia Mini or Xperia Mini Pro click here.

Bejeweled 2 for Android is available from EA Mobile’s Android Market.  This game was created and is supported by EA Mobile. If you require assistance with this game, please contact EA Mobile.

We have more Android games in development!  Keep an eye out for announcements!

Need further help?
  • Error message: "Your device is not authorized."

If you are receiving the error message "Your device is not authorized" when launching Plants vs. Zombies on Android from the Google Play store, there are some simple steps that should resolve this issue.

  1. Before getting started, please make sure you are on a stable Wi-Fi connection.
  2. Uninstall Plants vs. Zombies.
    NOTE: this may erase your current save data and progress.  You may wish to skip this step at this time; however, if the error persists, you will need to uninstall and reinstall the game.
  3. Close all applications, and reboot your device.
  4. Make sure you are logged in on your device with a valid Gmail account.  If you previously entered the address as "googlemail.com," please enter "gmail.com" instead.
  5. Also, make sure the Gmail account you log in with is the same account you used to purchase the game.
  6. Check to make sure that you have 100 MB of free internal storage space:

    From the Home screen, select the Menu key, then Settings.  
    Select SD Card & Phone Storage, and look for Internal phone storage.
    The Available space will be listed here.

  7. Clear the Google Play app cache.

    In the Settings menu, choose Apps, then All apps.
    Select the Google Play store app.
    Tap Clear data and Clear cache.
    Then select Download manager.
    Again, tap Clear data and Clear cache.

  8. Redownload and install the game. Be sure you have downloaded all additional data (your app, when fully installed, should be approximately 100 MB in size).
  9. Remain connected to the Internet while you launch the game.
Need further help?
  • What PopCap Games titles are available for the Barnes & Noble Nook?

Currently, we have two games available for the Nook:

The Nook editions are available through the Barnes & Noble online store.  

We have more games in development!  Keep an eye out for announcements!

Need further help?
  • I made a purchase and the items were not delivered.

If your in-app purchase was not successfully delivered, we deeply apologize for this error. We recommend powering your device off and back on, then tapping the Restore button in the game's Shop if your items have still not appeared.

If the Restore button does not resolve this error, please click Contact Us below, and include the details regarding your purchase. 

  • What device are you using to play the game?
  • What is your Android OS version on this device?
  • What specific item/s were you attempting to purchase?
  • What was the date and time of the purchase?
  • Were you connected through wifi, 3G, or 4G at the time of the order?
  • Have you ever made an in-app purchase in the past, and was it successful?

Thank you for whatever details you are able to provide.

Need further help?
  • Will my Android device run PopCap Games titles?

The Google Play store is a "smart" marketplace that identifies the compatible apps for your device and region.  If you don't see an app in the store, it may be because it is not available based on those criteria.

The baseline for Android device compatibility for PopCap Games has to do with a combination of minimum system requirements in various categories such as screen resolution, processor speed, memory capacity, and GPU for graphics processing.  As with all our endeavors, we aim for quality above all else!  That means developing our games for the best possible experience while playing.  Unfortunately, many of the earlier-generation Android devices will not meet the minimum system requirements for our games.  

Please click Contact Us below to report any issues you encounter running your game on a supported device.  The following details will help us to investigate the problem:

Most of this information can be found under the settings application: About Phone. 
  • What Android device are you using?
  • What is the Model number of your device?
  • What version of Firmware is installed on your device?
  • What is the Build number on your device?
  • What actions were occurring just before the crash? (level or mode you were playing, graphic that was displayed, a phone call came in, etc)
  • Has this issue recurred or was it a one-time problem?
  • Are you running any kind of Task-killing/Application management software, such as an app that kills background apps to save battery power?
Need further help?
  • What PopCap Games titles are available for the Amazon Kindle?

Currently, we have one game available for the Kindle:

This game is available exclusively from Amazon.com.

We have more games in development!  Keep an eye out for announcements!

Need further help?
  • How do I update Plants vs. Zombies on my Kindle Fire?

If you want to check for updates to your Kindle Fire apps, start by tapping Apps from the home screen.  In the Apps page, tap Store.  Next, look for the Menu icon.

   Depending on how you are holding your device, the Menu icon may be at the bottom (portrait orientation) or on the right (landscape orientation).  

Tap the Menu icon, and this will bring up several options, including App Updates.

Tap App Updates to open the list of installed apps that have updates available.  You can choose to update the apps individually or all at once.

Need further help?
  • What PopCap Games titles are available for the Kindle Fire?

Currently, we have one game available for the Kindle Fire:

Plants vs. Zombies Kindle Fire edition is available through the Amazon.com Appstore for Android.  The Amazon.com Appstore for Android is available in the USA only.

We have more games in development!  Keep an eye out for announcements!

Need further help?

Windows Phone

  • How do I uninstall and reinstall a game on my Windows Phone?

To uninstall the game:

  1. Hold down your finger on the game's icon.
  2. After a couple of seconds, a small drop-down list will appear.  
  3. Select uninstall from this drop-down menu to remove the game entirely (Note: your save data will be lost by uninstalling the game). 

To reinstall the game, access the Marketplace, select the game and choose install.  You will not be charged for the game if you have previously purchased it.

Need further help?
  • How can I start Plants vs Zombies over again on my Windows Phone?

The profile information on Windows Phone devices is linked with your Xbox Live gamer ID.  There is no option to change, delete, or rename users in this version of the game for that reason.

The only way to start the game over again is to uninstall and reinstall the game from Marketplace (there is no charge for doing so).  All progress will be gone except for Leaderboards information and Achievements, as these are stored in Microsoft's servers and are automatically updated when the game is launched.

Need further help?
  • What PopCap Games titles are available for Windows Phone 7 or 8?

The following PopCap Games are currently available for all Windows Phone devices:

Additionally, Nokia Windows Phone devices exclusively offer Zuma's Revenge.  

At this time, we do not have information on what other titles will become available. We are constantly working on more titles for a variety of devices, so stay tuned!

Need further help?

Sony Mobile Communications

  • Basic Troubleshooting for Android Games

1. Restart your device

If you are having trouble with a game on your Android device, please first try simply turning your device off and on again.  It's a cliche for a reason--it often does the trick!

2. Clear the app data and cache

You're often advised to clear your browser's cache, but on Android devices, you have the same ability with apps, and it's helpful in just the same ways.  Imagine a robot walking along a track, and it comes to an obstruction of some sort.  The robot doesn't have a way to change course and walk around; it's just going to keep bumping into the object.  If you clear the cache, you remove the blocker, and the robot can move forward again.

Open your device's Settings menu, and look for the app in question on the list of installed apps. Tap its name in the list to open the expanded menu.  There will be buttons labelled Clear Data and Clear Cache.  If you try Clear Cache, and it doesn't work, you can then try Clear Data.  If you try Clear Data first, it will clear the cache at the same time!  

3. Force-quit the app

When you've launched an app, it remains active in the background unless you manually close it.  This is great, because it lets the app load faster the next time you want to use it, but it can also cause problems.  Sometimes a program simply needs to be allowed to sleep a moment and wake back up.  

Open your device's Settings menu, and look for the app in question on the list of installed apps. Tap its name in the list to open the expanded menu.  Tap the Force Stop button to quit the app completely.

4. Force-quit other apps 

As we established above, the apps you launch will remain active in the background for faster loading.  But how many apps have you launched?  How many programs are still taking up processing power while you're not even using them?  If you're going on a hike, and you've packed your backpack with provisions, it will weigh you down some, but you need everything in there.  But what if you just threw your hiking gear into your laptop bag without taking out the computer first? You don't need a laptop on a mountain, and carrying it'll just slow you down.  

Go to the Settings menu.  In the Apps list, there is a tab labelled Running, which lists all currently active apps.  One at a time, you can view each app and hit Stop.  In this process, be cautious; you only want to stop apps you originally installed!  The list of running apps also includes processes that are components of your device's Operating System.  So the rule is, if you don't recognize it as something you deliberately added to your device, you probably shouldn't touch it.

5. Uninstall the app and download it again

This is the final basic step in any software troubleshooting process.  It's usually effective when all else has failed.  You do, of course, need to be sure you're going to be able to download it again!  Make sure you know your Google Play account information to reinstall apps purchased through that marketplace.  You may need to contact Amazon Android AppStore support for assistance reinstalling games from their store.

To uninstall an app, go to the Settings menu and find your app.  Tap the button marked Uninstall.  

Need further help?
  • I bought a game on my Sony Mobile Communications device and was charged incorrectly or didn't get the game.

I was billed multiple times:

Please check to make sure that both transactions have been processed and that they were not for separate titles.

For a situation where multiple billing has occurred, please provide the IMEI number of the phone as well as the method of payment (SMS, Paypal, Wirecard transaction) and any other relevant information such as Paypal account email and a brief description of the issue.

We have provided instructions on finding your phone's IMEI number below.

I purchased a game, but I was charged a different amount than listed:

Please provide a detailed description of the purchase, including the amount listed, the amount charged to your account, and the payment method (SMS, Paypal or Wirecard).

Also, please include your phone’s IMEI number (instructions below).

I purchased a game, but it is not available:

Please provide a brief description of your purchase, including the game purchased, your payment method (SMS, Paypal or Wirecard), and any other relevant information.

Also, please include your phone’s IMEI number (instructions below).

How to locate your IMEI number:

The IMEI number of your phone can be found by pressing the “home” key on your phone, then accessing the “settings” tab, selecting “about phone” and, finally, clicking on “status.”

There you will see a tab marked “IMEI,” containing your number.

Need further help?
  • PopCap Games now available on select Sony Mobile Communications devices!

Thanks to a partnership between PopCap and Sony Mobile Communications, three PopCap titles will come pre-installed* on the Xperia Mini and the Xperia Mini Pro!  The games included are:

  • Chuzzle -- the full game!
  • Peggle -- trial version with no time limit
  • Plants vs Zombies -- trial version with no time limit

For instructions on how to purchase the full versions of Peggle and Plants vs Zombies for your phone, click here.

These devices from Sony Mobile Communications are the first to offer our games for Android fans in Europe! Wherever the Sony Mobile Communications devices are available for purchase, the games are included and are available in English, French, Italian, German and Spanish. 

*Some mobile carriers may have elected not to include the games on these devices.  We have no control over that decision but recommend contacting your carrier if you have further questions.

Need further help?
  • I cannot complete my game purchase on my Sony Mobile Communications device.

I am unable to purchase a game, or my transaction cannot be completed:

Please provide a brief description of the issue, including the failed payment provider (SMS, Paypal or Wirecard) and the point of failure in the transaction process.

In case of SMS payment, please check any prepaid balance to make sure the purchase is possible and check to make sure that you have an active SIM inserted.

Also, please include your phone’s IMEI number.

The IMEI number of your phone can be found by pressing the “home” key on your phone, then accessing the “settings” tab, selecting “about phone” and, finally, clicking on “status.”

There you will see a tab marked “IMEI,” containing your number.

I am unable to access SMS payment:

Please make sure you have an active SIM card in the phone and that the remaining balance in any prepaid accounts is enough to facilitate the purchase.

Need further help?
  • How to unlock Peggle & Plants vs Zombies on your Sony Mobile Communications devices

On the Xperia Mini and the Xperia Mini Pro, three PopCap games come pre-loaded*.  The full version of Chuzzle is included for free, as well as free trial versions of Peggle and Plants vs Zombies!  There's no time limit on the free trials, so you can play the first 3 levels of Peggle and the first 6 levels of Plants vs Zombies as long as you like. 

When you can't stand the suspense any longer and want to unlock the full games, the steps to do so couldn't be simpler!  At the end of each game's free trial, you will see the option to "Buy The Full Game."  Follow this link and you will get a choice of up to 3 ways to buy your game:

  • Operator – this will be charged to your bill or your pre-pay phone credit.
  • PayPal
  • Credit Card

You can choose which payment method you would like to use. The price will be presented to you once you select your preferred payment method. You will only be charged once you accept this.

The rest of the game will be automatically unlocked and you can continue to play. Enjoy!!

*Some mobile carriers may have elected not to include the games on these devices.  We have no control over that decision but recommend contacting your carrier if you have further questions.

Need further help?

General Mobile Help

  • How do I play Chuzzle on my mobile phone?

 Controls:

  • Use '5' to swap between rows and columns.
  • Use the keys 2,4,6 & 8 to change the row or column, or scroll the selected Chuzzles. Chuzzles always return to their starting positions if they aren't matched.

Classic Game Rules:

  • Move the rows and columns to match sets of 3 or more same colored Chuzzles.
  • Pop enough Chuzzles to fill the Chuzzlometer and progress to the next level.
  • Match several sets in a row or several sets at once to score bonus points!
  • Pop 4 Chuzzles in a square to create space for a Giant Chuzzle.
  • Match a set of 5 chuzzles to create a Super Chuzzle - Super Chuzzles explode when matched!
  • Rainbow Chuzzles are rare - match them to score extra points.
  • Watch out for Locks - a locked Chuzzle can't be moved!
  • Using a HINT costs you points, but can help if you are stuck.
  • Scrambles reset the board. Gain extra Scrambles for every 150,000 points scored.
  • When you run out of Scrambles, and there are no more Chuzzle matches left, the game is over.

Zen Game Rules:

  • You cannot lose in Zen - play for as long as you desire.

Expert Game Rules:

  • Play a more difficult version of the game and score extra points at the end of each level.

Mindbender Game Rules:

  • Move the Chuzzles so they match the highlighted puzzle.
  • Use the 'Q' to switch between solving and selecting puzzles.
Need further help?
  • What PopCap titles are available for mobile phones?

For iPhone games, click here.

For Android games, click here.

The following games are available for a variety of mobile phones:

  • AstroPop
  • Bejeweled/Bejeweled 2
  • Bejeweled Twist
  • Bookworm
  • Chuzzle
  • Heavy Weapon
  • Insaniquarium
  • Peggle
  • Zuma
  • Zuma's Revenge

Please note that the availability of your preferred game depends on your local carrier and device. Check your device manufacturer's or service provider's marketplace, store, or site to see if your favorite game is available. Happy playing!

Need further help?
  • How do I play Peggle on my mobile phone?

Game Basics:

  • Hit all the orange pegs in a level to win. Hit the purple peg for a points boost. Hit the green peg to activate your magic power

Controls:

  • Use the directional pad left/right keys or the 4 & 6 keys to change the highlighted Menu item.
  • Press the action key or the 5 key to activate the highlighted item and move to the next screen

Keypad Aiming:

  • Move the ball launcher with the left or right direction keys. Use quick taps to fine tune your shot. Fire the ball with the select or 5 key.

Touchscreen Aiming:

  • The ball launcher will aim toward wherever you touch the screen - adjust your touch left or right to fine tune your shot. Fire the ball by tapping the character portrait!

Modes:

Adventure Mode:

  • Play through the entire game with each of the Peggle Masters, learning the basics of each Magic Power.

Quick Play Mode:

  • Quick Play allows you to attempt any level you have beaten in Adventure Mode, with any Peggle Master you have unlocked.

Duel Mode:

  • Play against a friend in this two-player version of Quick Play. You must complete Stage 1 of Adventure mode to unlock Duel Mode.

Challenge Mode:

  • Complete Adventure mode to unlock these difficult challenges.

Basic Scoring:

  • Blue Peg: 10 points
  • Orange Peg: 100 points
  • Purple Peg: 500 points
  • Green Peg: 10 points
  • At the end of a shot multiply all points scored from hitting pegs by the total number of pegs hit in that shot
  • You can also earn bonus points from Style Shots and during Extreme Fever, as well as completing a level on the first try (Adventure Mode only).

The Fevermeter:

Adventure Mode:

  • As you eliminate orange pegs, the Fevemeter lights up. As you hit certain thresholds on the Fevermeter, a score multiplier takes effect that increases the point value of your pegs, starting at x1 (no multiplier) all the way up to x10 (all pegs are worth 10 times their normal value).

The Ball-o-tron:

  • This shows you how many balls you have left to complete the level. Spare balls give you bonus points when you clear all orange pegs.

Magic Powers:

  • Each Peggle Master has a special Magic Power - some take effect immediately, while others last for a number of shots (shown in the Magic Power counter next to the Ball-o-tron).

Free Balls:

  • Catch a ball in the Free Ball Bucket at the bottom of the screen to return it to the Ball-o-tron. You are awarded a free ball each time you reach 25000, 75000 or 125000 points on a single shot. If you don't hit any pegs on a single shot, you may be lucky and get awarded a free ball.

Fever:

  • Hit the last orange peg in a level to activate Extreme Fever. Blue and Green pegs are worth 1000 points during Extreme Fever, while the Purple peg is worth 10000 points. The ball will fall into one of five bonus areas at the bottom of the screen and score additional points. Clear all pegs in a level to activate Ultra Extreme Fever and earn a special Peggle Ribbon!

Style Shots:

  • Earn bonus points by pulling off cool 'Style Shots' - there are many to discover so keep your eye on the ball!
Need further help?
  • Need more information about PopCap Games on mobile phones?

Once it is installed, where can I find the game on my phone?

The location of the game depends on the type of phone. The game should be located in one of the following folders:

  • Games
  • Applications
  • Java Applications
  • My Content
  • Get It Now
  • Media Net
  • Fun Box

If you still cannot locate your game, please contact your cell/mobile phone carrier.

How do I save my progress in the game?

Your progress is automatically saved when you close the game.

I have changed mobile carriers, but I still have the same phone. Can I continue to play my game?

The game is stored on your phone and not on the SIM card. So if you have kept the same phone, you should be able to continue playing your game.

I have lost/replaced/changed my cell/mobile phone, how do I reinstate my game?

Please download the game again from your cell/mobile phone carrier's catalog.

I have deleted my mobile game - can I get it back?

Please download the game again from your cell/mobile phone carrier's catalog.

I have a question about the billing for my game.

Please contact your cell/mobile phone carrier.

I haven't received the link to download the game/the link does not work. What should I do?

Please contact your cell/mobile phone carrier.

Need further help?
  • How do I play Bookworm on my mobile phone?

 Game Rules:

  • Feed Lex the Bookworm by spelling words - the longer the word, the more points you score.
  • Spell the bonus word to score extra points. The more bonus words you spell, the bigger the points earned.
  • Watch out for Burning Tiles! They will slowly burn their way down the board. Don't let them reach the bottom of the screen or they will set the library on fire and you will lose the game!
  • Earn special tiles that increase the value of words!
  • Green tiles are awarded for making 5 tile words.
  • Gold tiles are awarded for 6 tile words.
  • Sapphire tiles are awarded for 7 tile words (if your phone supports 7 tile words).
  • Diamond tiles are awarded for 8 tile words (if your phone supports 8 tile words).
  • Use two or more special tiles in a word and they can combine to create a more valuable special tile.
  • Scrambles can be used to refresh the board if you can't make any more words - be careful though, each time you use a scramble burning tiles are added to the board, and you lose any special tiles you have collected. The more times you scramble, the more burning tiles will appear!

Keypad Controls:

  • Simply type out the word you want to spell on your phone keypad. If using the Single-Tap system, only a single key press is required for each letter of the word. If using the Multi-Tap system, press each key a number of times to select the required letter.
  • If more than one word can be spelled on the board, use the '*' and '#' keys to cycle through all possible words. To submit a word, press the '0' key or the select key.

Keyboard Controls:

  • Simply type out the word you want to spell on your phone keyboard (if your phone has a 'numlock' key, make sure it is turned off first). If more than one word can be spelled on the board, use the '<' and '>' keys to cycle through all possible words (the '3' & '8' keys on certain handsets). On some phones, the 'spacebar' offers the same function.
  • To submit a word, press the 'enter' key or the select key.

Joypad Controls:

  • Move the cursor from tile to tile using the joypad. To select an unlit tile, press the select key. To submit a word, select an already highlighted tile and press the select key. On many phones if 'Keyboard Cursor' mode is enabled you can also use the keys 1-9 as a virtual joypad.

Stylus Controls:

  • To select an unlit tile, tap it with the stylus. To submit a word, tap the last lit tile of the word. Tapping any other tile in a word will deselect all subsequent tiles.

Softkeys:

  • Pause the game using the pause softkey.
  • If you have selected one or more tiles, use the 'backspace' softkey or backspace key to de-select the last tile.
  • If no tiles are selected, use the 'Scramble' softkey to trigger a Scramble.

Sound:

  • If your phone has a key volume setting, we recommend you turn key sounds off as they can interfere with game sound effects.
Need further help?

Xbox One, Xbox 360, & XBLA

  • Need help with PvZ Garden Warfare?

As Plants vs. Zombies Garden Warfare connects through your Origin account, we must refer you to the Origin expert team for assistance.

Please visit http://help.ea.com/en/plants-vs-zombies/plants-vs-zombies-garden-warfare/ to get started!

Please note that you may also find useful information on the official forums!

Need further help?
  • What PopCap Games titles are available for Xbox 360?

The titles available on Xbox Live Arcade include:

  • AstroPop
  • Bejeweled 2
  • Bejeweled 3
  • Bejeweled Blitz Live
  • Feeding Frenzy
  • Feeding Frenzy 2
  • Heavy Weapon
  • Peggle
  • Peggle Nights (add-on through Peggle)
  • Peggle 2 (NEW!)
  • Plants vs. Zombies
  • Plants vs. Zombies Garden Warfare 
  • Zuma
  • Zuma's Revenge 

To play these games, you will need:

  • an Xbox 360
  • an Xbox 360 controller (okay, you probably could have figured that part out for yourself.  And more importantly, just one controller?  Why would you want to sacrifice the multiplayer possibilities?  Co-op mode in Plants vs. Zombies, Duel mode in Peggle, Battle Local in Bejeweled Blitz Live!  Trust us, you'll want at least two controllers!)
  • a storage device (Xbox 360 Hard Drive or Xbox 360 Memory Unit)
  • a gamer profile on Xbox Live
  • Plants vs. Zombies Garden Warfare requires an active Xbox Live Gold Account.
Need further help?
  • I need more help with my Xbox 360 game on disc.

The PopCap Arcade game doesn't launch right away when I put the disc in!  How do I play the games?

When you insert your game disc, you will be taken to the "Game Library, Recent Games" section of the dashboard.  From there, navigate to the "Arcade" section, then select the game you want to play. The games from the PopCap Arcade disc will have disc icons next to them.

Can I copy my game from the disc to the Xbox 360 Hard Drive or an Xbox 360 Memory Unit?

No, the disc must be inserted each time you want to play the games.

How do I get into or move between the games?

In each game's main menu, there is an option called "Return to Arcade" which will take you back to the Xbox LIVE Arcade section of the dashboard. Alternatively, you can press the Guide button to bring up your Xbox 360 Guide and then press the Y button to return to the dashboard.

Prior to purchasing the disc, I had already downloaded one or more of the games on Xbox LIVE Arcade. Will I start a new game?

No, whether you select the previously installed game on your hard drive or the game with the disc logo, your previous progress in the game will load. If the version of the game in your hard drive is a trial version, then you must launch the game from the icon with the disc logo next to it to access all the features of the game.

Now that I've got the disc version, can I delete previous versions of the games from my hard drive?

Yes. Since your progress information is saved with your user profile, you can safely delete previous versions of the game from your hard drive without losing your save-game data.

Need further help?
  • Where can I find a copy of the game manual for my Xbox 360 game?

Lost the manual for your Xbox 360 game?  Bought the XBLA version and wish you could download and print a copy of the game manual?  No problem!

We've got online versions of many of the game manuals available below.  Just click on the game title to view:

Bejeweled 3 (includes Bejeweled Blitz Live instructions)

Plants vs Zombies (includes Peggle & Zuma instructions)

PopCap Arcade volume 1 (AstroPop, Bejeweled 2, Feeding Frenzy, & Zuma)

PopCap Arcade volume 2 (Peggle, Feeding Frenzy 2, & Heavy Weapon)

Need further help?
  • What PopCap Games titles are available for Xbox One?

Peggle 2 and Plants vs. Zombies Garden Warfare are now available on Xbox One!  

PvZ Garden Warfare requires an active Xbox Live Gold account.

Need further help?

PS3, PSN & PSP

  • What PopCap Games titles are available for PlayStation 3?

The titles we have released on PlayStation Network include:

  • Bejeweled 2
  • Bejeweled 3
  • Feeding Frenzy 2 
  • Peggle
  • Plants vs Zombies
  • Zuma

To play these games, you will need a PlayStation 3 system, a PlayStation Network account, and a broadband Internet connection.

Please note that the availability of titles on the PlayStation Network is subject to change, and PopCap has no control over which of our games are actively offered.  If you are unable to find the game or games you are interested in, please contact Sony to request that they consider adding those titles again.

Available on disk for PlayStation 3:

Bejeweled 3, which includes:

  • Bejeweled 3
  • Feeding Frenzy 2
  • Zuma

All PopCap titles on PlayStation 3 will autosave your game progress.

Need further help?
  • My console games disc won't load.

The game is skipping, not playing, or I get a "Disc Read Error".

Please remove the disc and check it for marks or scratching. Clean the disc with a suitable product, recommended for use with discs.

I receive a "This disc is unreadable" error message.

Refer to the instructions above, and if possible, try the disc on another console. You may also try shutting down and restarting your console. Please click Contact Us to reach Customer Support for assistance regarding faulty discs.

For more help with Xbox 360 game discs, try this FAQ.

Need further help?
  • What PopCap Games titles are available for PlayStation 4?

PopCap titles currently available for PlayStation 4:

  • Peggle 2
  • Plants vs. Zombies: Garden Warfare
Need further help?
  • Where can I find a copy of the game manual for my PlayStation game?

Lost the manual for your PS2 or PS3 game?  Bought the PSN version and wish you could download and print a copy of the game manual?  No problem!

We've got online versions of many of the game manuals available below.  Just click on the game title to view:

Bejeweled 3 (includes Zuma & Feeding Frenzy 2 instructions)

PopCap Hits volume 1 (AstroPop & Bejeweled 2)

PopCap Hits volume 2 (Zuma & Heavy Weapon)

Need further help?
  • What PopCap Games titles are available for PlayStation 2?

The games available for PlayStation 2 include:

PopCap Hits, Volume 1, which contains:

  • AstroPop
  • Bejeweled 2

PopCap Hits, Volume 2, which contains:

  • Heavy Weapon
  • Zuma

To play these games, you will need a PlayStation 2 controller inserted into controller port 1, a PlayStation 2 memory card (8 MB) inserted into memory card slot 1, and the game disc itself.

Our games support autosave, which can be enabled in the options menu or pause menu within the game.

Need further help?

Nintendo DS & Nintendo DSi

  • How do I buy Nintendo DSiWare games?

To purchase games in the Nintendo DSi Shop, browse the list right from your Nintendo DSi device, then download the games wirelessly using Nintendo DSi Points.

In order to connect to the Nintendo DSi Shop, you will need a broadband Internet connection and a compatible router. The first time you connect, you will need to agree to the terms of the user agreement in order to access the Nintendo DSi Shop. You will also need Nintendo DSi Points.

Please visit http://www.nintendo.com/ds/dsiware for further information.

If you have any further questions about your device, please visit http://www.nintendo.com/consumer/systems/selectds.jsp

Need further help?
  • Tell me about PopCap Games for Nintendo DS/Nintendo DSi!

The following titles are available for Nintendo DS:
  • Amazing Adventures The Forgotten Ruins
  • Bejeweled 3
  • Bejeweled Twist *
  • Bookworm *
  • Mystery PI: Portrait of a Thief
  • Peggle Dual Shot
  • Plants vs Zombies *
  • Zuma's Revenge 

* indicates also available on Nintendo DSiWare.  For more information on purchasing Nintendo DSiWare games, click here.  Nintendo DSiWare versions typically include fewer game modes and features due to file size limitations.

We're working on more, so stay tuned for updates!

All you will need to play these games is your Nintendo DS, Nintendo DSi, or Nintendo DS Lite and your stylus.

Game progress is saved automatically upon exiting.  For best results, we recommend exiting to the main menu instead of just turning off the power.

For multiplayer modes, more than one copy of the game may be required.  This varies by game, so please see the game packaging for details.  You can view the full user manuals for these titles here.

Need further help?
  • Where can I find a copy of the game manual for my Nintendo DS/Nintendo DSi/Nintendo 3DS game?

Lost the manual for your Nintendo DS game?  Bought the Nintendo DSiWare version and wish you could download and print a copy of the game manual?  No problem!

We've got online versions of the game manuals available below.  Just click on the game title to view:

Amazing Adventures The Forgotten Ruins

Bejeweled 3

Bejeweled Twist

Bookworm

Mystery P.I. Portrait of a Thief

Peggle Dual Shot

Plants vs Zombies

Need further help?

WiiWare

  • Creating or Using a Mii

Bejeweled 2 is proud to feature the Mii! When you launch Bejeweled 2, you will be asked to select which Mii you would like to use. Using the +Control Pad, move left or right until you find your Mii. You may also create a Mii if you do not yet have one.

*TIP* Watch your Mii. Your Mii's facial expression tells you how well you're doing…

Need further help?
  • What game modes are included in Bejeweled 2 on Wii?

Bejeweled 2 has four different ways to play. Whether you want to give your matching muscles a workout in Action mode or hang out and relax with Endless mode, we have the mode to suit your mood.

Classic: Classic mode is the great puzzle experience that Bejeweled 2 was meant to be. Make matches of 3, 4 or 5 gems to advance to higher levels. The game ends when you have no more matches available.

Action: Race against the clock in this timed mode of Bejeweled 2. Time gets shorter as you advance to higher levels so make your matches as quickly as you can. The game ends when your timer expires.

Endless: Relax and enjoy making matches in this zen-like game mode. There is no danger of losing so relax and match as long as you like.

Puzzle: Use your Bejeweled 2 knowledge to solve over 70 different puzzles.

Need further help?
  • Where can I purchase Nintendo DS and Wii versions of PopCap Games?

Please visit your local store stocking Nintendo DS games. If the game is not available at this time, your store should be able to place an order for you.

You can also purchase PopCap titles on the Nintendo DSi Shop for your Nintendo DSi, and the Wii Shop Channel for your Wii.
Need further help?
  • What are my controller options for Bejeweled 2 on Wii?

There are many different control schemes for you to choose from in Bejeweled 2. Try actively swapping gems by flicking Wii Remote; go retro with the Classic Controller Pro; or use the thumb and forefinger approach of the Nunchuk. View the details of the available control schemes in the game under the "Controls" section. There are lots of ways to play!

Need further help?
  • What do I need to play Bejeweled 2 on Wii?

You will need Wii and one of the following controllers: Wii Remote, Classic Controller Pro, or Nunchuk. (View the details of the available control schemes in the game under the "Controls" section to see what these controllers look like and how they function for this game.)

To view Global leaderboards, you must have a Nintendo Wi-Fi connection and have posted a score in either Classic or Action mode. When you view the global leaderboard, you will be able to view your own score as well as the top ten scores from across the globe. Your score and ranking will be displayed under the top ten scores.

If you do not have a Nintendo Wi-Fi Connection, you can still view your high scores for Action or Classic modes. Use your unique Mii characters to compete against others in your household. See if your friends can beat your high score in Action mode! 

Need further help?

Peggle 2

  • Peggle 2 Glossary

If you've Mastered the fine art of Peggle, you are probably familiar with many of the terms you will encounter in Peggle 2!  But Bjorn always figures a curriculum refresher is useful at the start of a new semester in the Peggle Institute.

Ace Score: Each level has a high score goal called the Ace Score. Hit or exceed that goal for a nifty Ace badge on that level!

All Clear: Clearing the board of not only orange pegs but all pegs!

Balljector: The Balljector sits to the left of the board. It displays how many balls remain for the current level. This number goes down with each shot you take, but it can also go up again if you earn Free Balls!  A standard Peggle level starts you off with ten balls.

Bucket: The bucket is in constant motion left to right and back along the bottom of the screen. If your ball lands in the bucket, you get a Free Ball!  Bounce the ball off the edge of the bucket to reach low pegs and earn style points.

Extreme Fever: When you hit the final orange peg on a level, you achieve Extreme Fever! 

Fever Buckets: During Extreme Fever, the standard bucket disappears and is replaced by a series of buckets along the bottom of the screen. These new buckets range in point values between 10,000, 50,000, and  100,000. The bucket your ball lands in at the end adds a final bonus to your score!

Free Ball: There are several ways to earn Free Balls. Land your shot in the bucket; score 25,000 points or higher on a single shot; or win the coin flip after firing a shot that hit no pegs.

Multiplizer: the Multiplizer sits to the right of the board and indicates your current peg value multiplier based on how many orange pegs you have eliminated.

Style Shot: Certain shots give you style points.  These points add directly to your score and do not count toward earning a Free Ball.

Trial: Certain levels are called trials.  These are special challenges designed to test your Peggle skill!  They may have a larger number of orange pegs, offer a limited number of balls, or make special use of a Master's power.

Ultra Extreme Fever: When you achieve the All Clear, your Fever is not just Extreme, it's Ultra Extreme!

Need further help?
  • Peggle 2 Error Messages

There are some standard error messages you may receive while playing Peggle 2.  Below are the messages and their meanings.

The active player has changed. Please sign in.

If you are signed in on a different Xbox profile than the one whose saved Peggle 2 game was left in a suspended state, this message will appear. You will then be offered the profile selector or the title screen to proceed.

Please reconnect the controller.

This message occurs when the controller is disconnected or the controller battery has died. Press the Xbox button to reconnect or plug in the controller to recharge the battery.

Are you sure you want to quit and lose unsaved level progress?

This message occurs when a player selects "Quit" from the pause menu while in the middle of a single player or multiplayer game. It is a warning that you will lose unsaved progress if you proceed.

Can't connect to Xbox Live.

This message occurs when you have lost the connection to Xbox Live while in multiplayer or while attempting to access a Smart Match or Private multiplayer game. Check your Internet connection to restore.

Your party is playing but the game is currently full.

This message occurs if you try to enter a multiplayer session that already has the maximum number of players in it.

Only one profile per Xbox One console can access Peggle 2 Multiplayer modes. Please sign-out of all other profiles to play.

This message appears when attempting to access Multiplayer with too many profiles signed into the same Xbox One console. Only one profile per Xbox One console can access Peggle 2 Multiplayer modes at a time. 

Need further help?
  • Basic Gameplay in Peggle 2

In Peggle 2, your task is to clear pegs of specific colors, using balls which you can aim and shoot from the top of the screen. Each level presents you with a layout of pegs, bricks, and elements that can act as obstacles or enhancements to your shot. 

The pegs or bricks will appear in four colors:

  Blue pegs are the primary color you will see in the layout.  In fact, they're the only "primary color" in the layout!  Blue pegs or bricks make up the majority of the pattern and have no special properties.  Use them to bounce off of for difficult angle shots!  Hitting a standard blue peg once will make it disappear.
  Orange pegs are your ultimate targets in the game.  They are worth 10 times the point value of blue pegs.  Clear all the orange pegs to beat the level.
  Green pegs activate the Magic Power of your Peggle Master!  There are two green pegs per level.  
  The purple peg changes location on each shot.  It is worth 50 times the point value of blue pegs.

No matter which pegs you hit, each hit made by the same shot adds points!  

The Multiplizer on the right side of the board shows your current peg value multiplier.  Each orange peg hit also increases your Multiplizer!  

You start each level with 10 balls, but you can earn or receive additional Free Balls in a number of ways.  

  • The bucket at the bottom of the screen is in constant motion back and forth.  If your ball lands in the bucket at the end of the shot, you earn a Free Ball.
  • Scoring 25,000 points or more on a single shot will earn you a Free Ball.
  • If you score 75,000 points or more on a single shot, you will earn two Free Balls!
  • Reach 125,000 points or higher in one shot for three Free Balls!
  • Alternatively, if your shot misses altogether, hitting no pegs of any color, you will be given a coin flip to determine whether you get a Free Ball...or No Ball.

At the end of the level, you receive an extra 10,000 points for each unused ball in your Balljector.

In addition to clearing the orange pegs, each level has three bonus objectives to aim for. Complete objectives to earn rainbows, unlock costumes, and more!

  • All Clear: clear all the pegs, not just the orange ones.
  • Ace Score: beat a particular target score.
  • Chef's Choice: The third objective varies for each level. 

You can learn more about objectives by accessing the Pause menu while playing.

Need further help?
  • Peggle 2 Advanced Skills and Style Shots!

There are many ways to increase your score and show off your skills in Peggle 2.  Each Master has style shots specific to their Magic Power, but some style shots are always possible, no matter which Master you choose.  The points for style shots are not counted toward earning Free Balls, but they certainly help drive your score sky high!

  • Long Shot: Hit a non-blue peg, and then hit a second non-blue peg at a distance of 1/3 of the width of the screen from the first.
  • Double Long Shot: Get a Long Shot, then hit a third non-blue peg at that same distance from the second!
  • Super Long Shot: It's just like a Long Shot, except the non-blue pegs have to be 2/3 of the width of the screen apart.
  • Free Ball Skillz: Bounce the ball off of one peg into the bucket.
  • Mad Skillz: Have 5 balls in a row fall in the bucket after hitting at least one peg.
  • Crazy Mad Skillz: See Mad Skillz and double it! That's right--10 balls in a row.
  • Extreme Slide: Hit 12 consecutive pegs in a slide.
  • Off the Wall: Bounce off the wall, travel 1/5 of the width of the screen, and hit a non-blue peg.
  • Kick the Bucket: Bounce the ball off the bucket to hit the final orange peg.
  • Lucky Bounce: Bounce the ball off the bucket, then into the bucket.
  • Orange Attack: Hit a large percentage of the remaining orange pegs in a shot.
  • Cool Clear: Hit the final orange peg, then hit all remaining pegs before landing in a Fever bucket.
  • Double Power: Hit both green pegs with the same shot.

Certain Peggle Masters have special style shots to match their Magic Power!

Jeffrey's Bowlder Power offers these chances for glory:

  • Wrecking Ball: get 15 or more pegs with the Bowlder.
  • Spare Pickup: get the Bowlder into the bucket.

Berg's Deep Freeze lets you chill while you show your skill:

  • Frostbite: chain seven pegs with Deep Freeze.
  • Cool Catch: knock a peg into the bucket with Deep Freeze.

Gnorman uses Uber Volt to help you light things up:

  • Major Discharge: trigger 10 Uber Volt discharges in one shot.
  • Charge Caught: catch an Uber Volt shot in the bucket.

Luna shows you the friendlier side of Nightshade:

  • Ghost Touch: hit 18 ghostly blue pegs with a Nightshade shot.
  • Possessed: catch a Nightshade ball in the bucket.
Need further help?
  • Peggle 2 DLC Updates

Peggle 2 has now released three exciting updates on Xbox One, adding two new Masters as well as the most fervently desired features you've been clamoring for! 

The March 2014 update added local multiplayer Duel mode! Sit on your couch and prove your Peggle mettle by going one-on-one with friends and family!

The April 2014 update added Colorblind mode! To turn on Colorblind mode, open the game's Options menu at any point, and check the box for that feature.

In addition to the free features for everyone (and various optimizations and improvements), we are proud to introduce Windy, the newest Master at the Peggle Institute! Her power, Fairy Flock, turns blue pegs into purples for incredible scoring potential! Windy's 10 levels, 10 trials, plus costumes and achievements, are purchasable in the in-game store (a humble $1.99 for all that joy!).

Once you have purchased Windy, she'll be waiting for you in Adventure mode--just tap down from Bjorn to find her. Then start earning Free Balls like nobody's business in Hallelujah Hollow!

The June 2014 update brings back a familiar face with a souped up skill--Jimmy Lightning is on the scene, and his Multiball power is more tubular than ever! Jimmy Lightning and his 10 levels, 10 trials, costumes, achievements, and all-around radness are available for $1.99 on Xbox One.

Trouble downloading DLC packs?

  1. On your Xbox One main menu, choose My games & apps.
  2. Highlight Peggle 2 and tap Menu.
  3. Choose View game details.
  4. Scroll right to see the add-ons column.
  5. Select the update, and press A to install.

What about Xbox 360?

Peggle 2 launched on Xbox 360 with Duel mode and Colorblind mode included. At this time, Windy and Jimmy Lightning are not available for purchase on Xbox 360.

Need further help?
  • Controls for Peggle 2 on Xbox One

In Peggle 2, you can play with the Xbox controller or using Kinect!  We've provided a key below to help you learn the functions of the Xbox controller for this game.

  Use the left stick to aim your shot.
     
  The right and left triggers can be used for slow aiming, which can help refine your shot.
     
  For even finer tuning of your shot, use the LB and RB buttons or the D-pad. This moves your shot in such tiny increments you might not see it happening at first!
     
  When you have your shot lined up as you want it, hit the A button to fire.
     
  To speed the action on the screen, hold down the X button. This is useful for finding the best alignment of moving parts on the board before you make your shot!
     
  Press the Menu button at any time to bring up the Pause menu.

To turn on Colorblind mode, open the game's Options menu at any point, and check the box for that feature!

You can also use your Kinect when playing Peggle 2*!  

In menus, move your hand over the desired button and press forward. 

In the Adventure screen, you can scroll by closing your hand in a grabbing motion, then moving to the left or right.

While playing the game, you can aim by grabbing with your hand, then moving it to the left or right.  To refine your aim, hold your first two fingers up while moving left or right.

To fire, say "Shoot ball" or "Take shot."

To bring up the Pause menu, say "Xbox pause."

* Kinect is not supported for all languages currently. The languages for Kinect command functionality in Peggle 2 are English, Spanish (Spain), Spanish (Mexico), Italian, French, German, and Portuguese (Brazil).

Need further help?

General Consoles FAQ

  • Other questions about alternate platform games or devices?

Need more support for PopCap Games products on platforms other than PC or Mac?

Our games are available for many different platforms (Mobile phones, gaming consoles, etc.). Our affiliates are happy to help you with any technical and/or customer support inquiries regarding the games you purchased through them.

Please contact their customer support for further information regarding your game:

Need further help?
  • Where can I purchase console versions of PopCap Games?

Please visit your local store stocking Xbox 360 or PlayStation 2 games. If the game is not available at this time, your store should be able to place an order for you.

You can also purchase PopCap titles on Xbox LIVE Marketplace for use on Xbox LIVE Arcade, on the PlayStation Network for your PS3, the DSi Shop for your Nintendo DSi, and the Wii Shop Channel for your Nintendo Wii.

Need further help?
  • When will you port more games to my favorite console or device?

Here at PopCap, we have a couple of major goals: for our games to be enjoyed by anyone, anywhere, and for our games to be the very, very best!  So you can count on the fact that if there is a device or platform out there that would be a great way to play PopCap games, we've got plans for it!  And our drive for excellence means that each new version of a game takes time to get right--we want to make sure it plays well, that the different controls and options unique to each platform are used to their full extent, and above all that it's every bit as much fun as the original game!  (Sometimes, it may even be more fun.  That's a matter of opinion, of course, but that's the idea--for the Xbox version of a game to be more than just the PC game on an Xbox, for it to be its own singular experience.)

So we can't tell you exactly what's coming or when!  We are always happy to hear from players about what game they're looking forward to and what device they'd like to see us develop for, so click Contact Us if you have a request.  And thanks for your patience--it will be worth the wait!

Need further help?

PC Games

  • Can I transfer my game progress to the Pogo version?

Good news!  You can install the Pogo versions of many PopCap Games titles, then copy your game progress from the PopCap versions!  There is no need to start the games over again after installing the Pogo downloads.  We have provided specific instructions for our most popular games (Bejeweled 3, Bookworm, Peggle, Peggle Nights, Plants vs. Zombies, and Zuma's Revenge), but the process should be similar for all available titles. Please feel free to contact us if you need help locating user data files for other games.

Peggle Nights is the simplest, as it should automatically find your previous progress. However, it may be necessary to manually transfer any Bonus Level packs to the newly installed Pogo version.  Launch the Pogo version of the game to determine which Bonus Level packs, if any, are missing.  To install them, simply copy the contents of the following folder:

C:\Program Files (x86)\PopCap Games\Peggle Nights\levelpacks

and paste it into the following directory:

C:\Games\Pogo\Peggle Nights

For the other titles, you may find that your previous gameplay data is not present upon installing the Pogo version of the games.  It will be a straightforward process to preserve your progress and restore it!

Note: the instructions below contain file locations specific to Windows Vista or later. 

First, in order to properly establish the destination folders for the Pogo user files, please install the games and launch them.  You will want to create a placeholder user profile, so play just the start of a level to ensure the userdata folders are created.

Next, make sure you have enabled the option to Show Hidden Files and Folders in Windows.

The following folders store the userdata for the PopCap.com versions of these games:

Bejeweled 3:

C:\Users\<username>\AppData\Local\PopCap Games\Bejeweled3\users

Bookworm:

C:\ProgramData\PopCap Games\Bookworm\players

Peggle:

C:\ProgramData\PopCap Games\Peggle\userdata

Plants vs. Zombies:

C:\ProgramData\PopCap Games\PlantsVsZombies\userdata

Zuma's Revenge:

C:\ProgramData\PopCap Games\ZumasRevenge\users 

Copy the contents of the users, userdata, or players folders from the locations listed above, and paste them into the respective game data folders below for the Pogo versions:

Bejeweled 3:

C:\Users\<username>\AppData\Local\iWin\Bejeweled3\users

Bookworm:

C:\ProgramData\iWin\Bookworm\players

Peggle:

C:\ProgramData\iWin\Peggle\userdata

Plants vs. Zombies:

C:\ProgramData\iWin\PlantsVsZombies\userdata

Zuma's Revenge:

C:\ProgramData\iWin\ZumasRevenge\users

You may be prompted to confirm that you want to replace existing files in this location.  You do!  You're replacing the placeholder file you created with the full user progress you previously obtained in the game.

If you have any trouble with this process, please feel free to contact us for further assistance.

Need further help?

General Information

  • How to uninstall a game.

Uninstalling games on Windows XP/Vista/7:

  1. Use the uninstall tool located in the game's folder (Start Menu/All Programs/PopCap Games/Product Folder).
  2. A dialog box may appear that has a marked checkbox and the text "Leave configuration and userdata".  Unchecking the box will fully clear your game's data.  Leaving the box checked should preserve game progress and scores. Click OK/YES.

Uninstalling games on Windows 8:

  1. Hover your mouse over the app you wish to uninstall, then right-click.
  2. In the menu that appears at the bottom of the screen, choose Uninstall.

Uninstalling games on a Mac:

  1. Drag the application to the TRASH
Need further help?
  • What should I expect when downloading my first game from Pogo?

When you install a game from Pogo, you will also install the Pogo Game Manager. Both the game and the Game Manager will create icons on your Desktop. You can launch any game directly from its icon, but you can also launch the Game Manager to view all your installed games in one place. The Game Manager must be installed on your computer in order to play any game from Pogo. Uninstalling the Game Manager will also cause all games downloaded from Pogo to stop working.

The Game Manager installer will also offer you an optional feature called the iWin Toolbar. This is not required in order to run the Game Manager itself or any of the games you choose to download from Pogo. It is a feature that helps you to stay informed of new games, special offers, and updates from Pogo and iWin. If you choose to try it out, you are free to disable or uninstall it at any time thereafter. To disable it, click the X to the left of the toolbar. It can be uninstalled via Windows Control Panel.

Need further help?

Graphics & Sound Issues

  • My cursor isn't visible in the game!

If you can't see your cursor on the screen when you launch the game, that will make aiming way more challenging!  And hey, maybe that sounds like extra fun to you super hardcore gamers, but most of us probably like to play without a blindfold.  Changing your mouse settings should allow the cursor to display properly.

  1. Click the Windows icon to open the "Start" menu.
  2. Choose "Control Panel."
  3. Click on "Appearance & Personalization."
  4. Click on "Personalization."
  5. Click on "Mouse Pointers."
  6. On the window that opens, click the tab labelled "Pointer Options."
  7. Under "Visibility," uncheck the box beside "Display pointer trails."
  8. Click Apply, then OK.

When the Display pointer trails option is disabled, you should be able to see your mouse move within your game again.

If that didn't fully restore the cursor, try opening the game's Options menu next.  I know, that will be a little bit tough when you're not seeing the cursor consistently, but if you move the mouse around, you will see the menu buttons light up as you mouse over them, so just feel around for the Options menu until you see that button engage, then click to open it.

In the game's Options, try enabling Custom Cursors.  Or, if it's currently enabled, try disabling it.  Then click OK.  Turning Custom Cursors off or on will often fix problems with your cursor display.

If these steps haven't restored your Cursor visibility, you may need to update your graphics card driver.  Click here for instructions.

Need further help?

Installation & Registration Issues

  • I can't see the "I Agree" button to click on it!

If you are having difficulties with installing your game because the Agreement page is too large for your screen, please try the following steps, which should resolve the issue.

You will want to adjust your screen resolution and font magnification settings to allow the installer’s Agreement page to display properly.

To access these settings:

  • Click on the Start menu / Windows icon and open the Control Panel.
  • Double-click the Display icon to open the Display settings window.
  • Click on the Appearance tab, and make sure the Font size is set to Normal rather than Large or Extra Large.
  • Next, click the Settings tab, and increase your Screen Resolution using the slider bar.
  • Click Apply, then OK.

You should now be able to view the Agreement page and click on the I Agree button.

Need further help?

Mac Games

  • Compatibility issues on Yosemite

If you have upgraded your Mac to the new OS, Yosemite, you may find that some of your PopCap games are no longer playable. When new OS versions are released, software designed for previous OS versions is often incompatible. There is no workaround for this issue.

The following games have been determined to be incompatible with Yosemite:

Vacation Quest ™ – Australia
Vacation Quest ™ – The Hawaiian Islands
Mystery P.I. ™ – Stolen in San Francisco
Mystery P.I. ™ – The Curious Case of Counterfeit Cove 
Escape Whisper Valley ™
Escape the Emerald Star ™
Escape Rosecliff Island™
Amazing Adventures Riddle of the Two Knights ™
Amazing Adventures The Forgotten Dynasty ™
Need further help?

Troubleshooting

  • I can't enter my name at the start of the game!

If you have one of our games installed but are unable to enter your player name in order to get started, it is possible your anti-virus settings are preventing your keyboard from communicating with the game.

Some anti-virus programs will launch certain types of software (such as games) in what is called "sandbox" or "isolation" mode.  This prevents the software from interacting with other programs and processes on your computer, including your keyboard.

We recommend adding the game an exception in your anti-virus software options.  Please refer to your anti-virus help menu for instructions on this process.

Need further help?
  • Why can't I play beyond level 3-4 in Plants vs. Zombies?

If you are playing a free trial download of Plants vs. Zombies, it will run only through level 3-4.  In order to keep playing, please visit OriginPogo, or the Mac App Store to purchase the full game!

Need further help?
  • I have a problem running my game on my Mac.

I receive an error message reading: "Fatal Error Failed to load sound: sounds/bad2".

Please refer to the following steps to resolve this issue on your Mac:

  1. Open Audio MIDI Setup (/Applications/Utilities/), then check the Audio Output setting.
  2. Change the Audio Output setting to 44100.0 Hz.
  3. Quit the Audio MIDI Setup and restart your game.

The article detailing this particular issue can be found here:

Mac OS X: No audio from certain multimedia content:http://docs.info.apple.com/article.html?artnum=300832.

If I play my game in full screen, it appears in blue shades or "muddy" colors.

The resolution that your computer monitor is currently using may be incompatible with your game. Changing the resolution to 800x600 may resolve this issue. However, you may have to play the game in windowed mode, rather than full screen mode.

If you are having issues with a Mac game other than those mentioned above, please click Contact Us below, and provide the following details:

  • What was the exact error or crash you experienced?  (Please include the exact text of any error messages you received)
  • What was happening just before the crash?  (Playing a certain level or mode, a certain graphic or sound effect began to appear, launching the game, installing the game, etc)
  • Has this crash or error occurred more than once?  If so, does it always happen in the same sequence of events?

Any details you provide will help our Customer Support team to assist you with the issue!

Need further help?
  • How can I make the game bigger on my screen?

You can "zoom in" with your browser by using the following keyboard shortcuts:

Ctrl and + will zoom in.

Ctrl and - will zoom out.

Give it a try!

Note: if you have been actively playing the game, please make sure to click an area of the screen outside of the game board before using keyboard shortcuts.  An area of empty white space to the side of the game will shift the focus to the browser as a whole, allowing the keyboard shortcut to be applied.

Need further help?
  • How to clear your browser cache & cookies

We have provided the basic steps for clearing your browser cache/cookies in most common browsers.  However, as you may have noticed, the basic steps for completing simple actions change all the time.  Software is constantly updated, and little details are altered each time. We strive to keep this updated whenever we notice the processes are changed and whenever a new browser or version is released.  If the steps for any particular browser are no longer quite what you see here, please simply check the Help menu for your browser to find the updated information.

Disclaimer: Clearing your cache may fix game issues, but may also result in the loss of automatically saved passwords and web page settings.

Internet Explorer 9 or 10:

  1. Launch your Internet Explorer browser.
  2. Click on the Tools icon at the top right corner of the browser window.
  3. Click Safety, then Delete Browsing History.
  4. Make sure Temporary Internet Files is selected.
  5. Click Delete.
  6. Close your browser and restart Internet Explorer.

Internet Explorer 8:

  1. Launch your Internet Explorer browser.
  2. Click on the Safety menu at the top of the browser.
  3. Click Delete Browsing History.
  4. Make sure Temporary Internet Files is selected.
  5. Click Delete.
  6. Close your browser and restart Internet Explorer.

Firefox for PC:

  1. Choose 'Tools' from the main menu (at the top of the Firefox window). 
  2. Click on 'Clear Recent History'
  3. In the drop-down menu "Time range to clear:" please select Everything.
  4. Select all the checkboxes other than 'Cookies,' 'Active Logins,' and 'Site Preferences.' 
  5. Click the 'Clear Now' button. 
  6. Your computer may take a minute or two to delete everything. 
  7. Now, close all Firefox windows and re-open Firefox again.

Firefox for Mac: 

  1. Launch your Firefox browser.
  2. Click on the Tools menu at the top of the screen and select Clear Recent History.
  3. In the drop-down menu "Time range to clear:" please select Everything.
  4. Click Clear Now.
  5. Close your browser window and restart Firefox.

Google Chrome:

  1. Click on the Customize menu icon (looks like three parallel lines) at the upper right.
  2. Scroll down to Tools, then to Clear browsing data in the Tools submenu.
  3. On the window that opens, you will see a checklist.  Please make sure Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site data, & Clear data from hosted apps are checked.  
  4. At the top of the window, select "the beginning of time" in the drop-down menu.
  5. Click the Clear browsing data button.

Safari for PC:

  1. Click on the Gear icon at the top of the Safari window.
  2. Select Reset Safari.
  3. Make sure "Empty the Cache" is selected. (Unselect any items you do not want to reset.)
  4. Click Reset.
  5. Close all Safari windows and relaunch Safari.

Safari for Mac: 

  1. Launch your Safari browser. 
  2. Click on the History menu at the top of the screen. 
  3. Click on Clear History from the drop-down menu. 
  4. Click Clear.
  5. Close your browser window and restart Safari.

Internet Explorer 7:

  1. Launch your Internet Explorer browser.
  2. Click on the Tools menu at the top of the browser.
  3. Click Delete Browsing History.
  4. Click Delete All.
  5. Close your browser and restart Internet Explorer.

Internet Explorer 5.x and 6.x: 

  1. Launch your Internet Explorer browser. 
  2. Click on the 'Tools' menu at the top of the browser. 
  3. Click on 'Internet Options' from the drop-down menu. 
  4. Click on the 'Delete Cookies' button. 
  5. Click on the 'Delete Files' button. 
  6. Click 'OK'. 
  7. Close your browser and restart Internet Explorer.
Need further help?
  • Basic troubleshooting steps for free online games

Most games work in multiple browsers but will still exhibit better performance in some than others.  If you are having difficulty with your online game performance, we strongly recommend trying alternate browsers.

In order to play the free online games, certain components need to be installed and activated on a computer through its browser. Depending on your computer and the browser you are using, you may need to install or update Flash. If the necessary add-ons are not installed through the computer's Internet browser, our free online games will not operate properly. Please refer to your computer's help articles or your browser's help articles for further help installing and activating these components.

Other possible issues that could cause blocking of our Online games may be firewalls and virus scanners. We recommend you add our site to your list of "Safe" or "Trusted" Sites for your browser, firewall and virus scanners. Please refer to your software's help articles regarding adding safe/trusted sites.

Further instructions on resolving online games issues:

1. Clear your Internet cache.

Clearing your Internet browser cache/cookies can fix many common issues with pages failing to load. Some browser components may need to have their cache cleared as well. We have provided steps for most common browsers here.

Restarting your computer after following the above steps can also help the performance of the game.

2. Update Flash.

You may need to install or update to the latest version of Adobe Flashplayer.

http://get.adobe.com/flashplayer/

If you need assistance installing the latest version of flash, you may find instructions on the page: 

http://www.adobe.com/products/flashplayer/productinfo/instructions/

3. Security Concerns.

Some antivirus or personal firewall applications incorrectly identify our products as viruses and disrupt or block the software from downloading or registering. Please be assured that products that come from PopCap Games are virus free. We recommend that you visit your AntiVirus Software website for the latest virus definitions to allow the component to load properly. 

Still having trouble?

If you require further assistance, please click on the "Contact Us" button below and provide us with the following information so we can assist you:

  • What is the name of the game you are having a problem with?
  • Important: What Operating System (OS) and Web Browser (Name and version number) are you using?
  • Describe the problem you are experiencing. Does the online game window partially appear? Is it opening and stalling?
  • Please describe the exact steps you are taking when trying to access the game. (including the exact button/link you are clicking on).
  • Are you having the same problem with any of our other online games?
  • Did you receive an error message? If so, what did the error message say?

Thank you in advance for providing these details.

Need further help?
  • Online games running sluggishly in Internet Explorer 10?

Players who have recently updated to Internet Explorer 10 may be finding that online games are running slowly and sluggishly.  This is a known issue relating to the way the browser interacts with Adobe Flash, and Microsoft is working on a solution.

In the meantime, here are the suggestions we have to offer:

  • Try another browser.  

    Google Chrome and Mozilla Firefox are both free downloads.  Give one of those a shot!

  • Uninstall Internet Explorer 10 (Windows 7 users only)

    On Windows 7, uninstalling the latest version of Internet Explorer automatically reverts you to the previous version, and Internet Explorer 9 works with Flash just fine!  You can always reupdate to IE10 when the issues with Flash are resolved.

    On Windows 8, please simply use Chrome or Firefox for the time being, as there is no way to install an older version of Internet Explorer.

Need further help?
  • Trouble opening Message Center or Party Mode?

Players who have recently updated to Internet Explorer 11 may find that they cannot open Message Center or connect with other players in Party Mode.  This is a known issue with the way the browser handles Bejeweled Blitz.  We are working to resolve the issue, but there is no workaround available.  Our recommendation is to try a different browser for the time being.

Google Chrome is a free download, and it is fully functional with our game's features.

Need further help?
  • Chrome users: Is your cursor missing or in the wrong place?

Many players are suddenly having issues with online games in Chrome.  You might be experiencing one or more of the following issues:

  • I can't click on the buttons
  • I can't see my cursor
  • My cursor isn't where it should be on the screen
  • I try to click on one button, but another button or link is activated instead
  • The game is slow and laggy

We are happy to say there is an easy way to fix this!

Copy and paste the following into your address bar in Chrome:

chrome://plugins

I know that doesn't look like what you're used to typing or pasting into your address bar!  But trust me, this is how it should look:

Your plugins console might load with expanded view already open, or it might load in simplified view.  Look all the way over on the right hand side of the page, where the word Details appears. 

See the little + sign there?  That means you are seeing the simple view.  Click the + sign to expand to detailed view of the plugins console.  

Your detailed view may look like this:

If so, you can fix this issue right now!  See how there are two plugins listed under Adobe Flash Player, and one is grayed out?  That's what's causing the problem with your games. Just click Enable in the grayed out section, and then close Chrome.  When you launch it again, you shouldn't have any further trouble!

Need further help?

Registration

  • How to register a game!

If you have a Mac game purchased directly from PopCap.com, please follow the simple steps below to register and unlock the full version from your downloaded free trial.  Registration is a simple process that shouldn't take more than a minute.  All you need is a live Internet connection and your PopCap Games Order Number.

To register your game:

  1. Launch the installed free trial version.
  2. On the launch screen, you will see the options to Play or Buy Now, as well the prompt that reads "Already purchased this game?" OR "Already Purchased? Enter Info."
  3. Click on the "Already purchased" option.
  4. You will be prompted to enter your Order Number.  (It looks something like POP123456789 and can be found in your order confirmation email.)
  5. Click the Register button.
  6. A browser window should open and connect you to our site. Wait until you see the successful registration confirmation message appear in the browser, displaying your registration key.
  7. There will be a large yellow button on the page, labelled Register Now. Click this button.
  8. Then, minimize the browser to see the free trial launch window again, which should now have a button that reads "Continue."  Click that button to start playing your game!

If the instructions above did not successfully register your game:

  • If you are having difficulty with any online processes, it's always a good idea to clear your browser cache and cookies and try again.  Click here for instructions.
  • Another possible block to the registration process may be your firewall or virus scanner. We recommend you add our site to your list of "Safe" or "Trusted" Sites for your browser, firewall and virus scanners. Please refer to your software's help articles regarding adding safe/trusted sites.

Your order number doesn't look like POP123456789?  Or you only have a registration key instead of an order number?  Click here for more information.

Need further help?

CD-ROM

  • I bought my game on retail CD-ROM, but it's asking me to register!

If you bought a game on CD-ROM from a retail store or site, there is no online registration process required.  If you are still seeing the Buy Now and Register prompts when you launch the game, that indicates you have a free trial version of that game installed on your computer. The free trial version will need to be uninstalled before you can install the full version from your CD-ROM.

For instructions on uninstalling a game, click here.

You may have noticed that there are several free trial versions included on your CD-ROM.  We hope you will enjoy those games for their free trial period.  If you want to purchase the full versions, please visit Pogo, Origin, or the Mac App Store.

Need further help?

General Support

  • I bought a code at Wal-Mart for Plants vs. Zombies. Where do I get my game?

If you have purchased a card at a retail store for a PC/Mac download version of Plants vs. Zombies, please start by selecting your platform:

For PC

Visit our partner site, Origin, and download the Origin software.  Once it is installed, launch Origin and choose Origin Redeem Product Code on the main menu.

For Mac

Visit our partner site, Origin, and download the Origin software.  Once it is installed, launch Origin and choose Games Redeem Product Code in your menu.

Click here if you would like further instructions on Origin code redemption.

Need further help?
  • I have a coupon code for a free game from PopCap! How can I get my game?

PopCap no longer directly offers games for download or purchase.  However, your code can now be redeemed with our partners!  

If your free game code was obtained from the Hasbro line of Bejeweled board games, please click here to get started.

For all other code redemptions, please visit our partner site, Origin, and download the Origin software.  Once it is installed, launch Origin.

On PC, choose Origin Redeem Product Code:

On Mac, choose Games Redeem Product Code in your menu:

Click here if you would like further instructions on Origin code redemption.

Need further help?
  • I bought a code at Wal-Mart for Bejeweled 3. Where do I get my game?

If you have purchased a card at a retail store for a PC/Mac download version of Bejeweled 3, please start by selecting your platform:

PC

Visit our partner site, Origin, and download the Origin software.  Once it is installed, launch Origin and choose Origin Redeem Product Code on the main menu.

Mac

Visit our partner site, Origin, and download the Origin software.  Once it is installed, launch Origin and choose Games Redeem Product Code in your menu.

Click here if you would like further instructions on Origin code redemption.

Need further help?
  • How do I know if a CD-ROM will work on my computer?

When you purchase software on CD-ROM, what you receive is a finite copy of the program, like a photograph of the software as it was at a particular moment in time.  On the packaging, you will find a list of System Requirements to help you gauge the compatibility of the disk with your computer.  Review those System Requirements carefully before purchasing the disk.

But the System Requirements say this game will run on a way older Operating System than I have. Doesn't that mean my newer, better computer will run the game?

Actually, it doesn't!  The disk was made for an older system, which means it fits the needs and caters to the limitations of that older system.  Also, in many cases, a new Operating System is so different from its predecessors that you might say it speaks a different language.  It just won't know what to do with a disk made for the previous generation!  

Does that mean the game itself is or isn't compatible with my computer, just because the disk isn't?

The disk may be out of date, but that doesn't mean there isn't a newer version of the game available!  It may be available only as a digital download rather than on CD-ROM, however. We recommend checking online with sites such as Origin or Pogo to find the most current versions of games you are interested in.  Thanks to Pogo's free trial downloads and Origin's Great Game Guarantee, you are even able to ensure the game runs on your computer without risk! Disks from stores, on the other hand, are often unreturnable once opened.

We strongly recommend purchasing software in digital download form if possible.  

Need further help?
  • I got a coupon code for a free game in the lottery! What now?

PopCap no longer directly offers games for download or purchase.  However, your code can now be redeemed with our partner, Origin!  

For PC

Visit our partner site, Origin, and download the Origin software.  Once it is installed, launch Origin and choose Origin Redeem Product Code on the main menu.

For Mac

Visit our partner site, Origin, and download the Origin software.  Once it is installed, launch Origin and choose Games > Redeem Product Code in your menu.

Click here if you would like further instructions on Origin code redemption.

Need further help?
  • Why do I have to enter my birthday to visit your site?

Recent changes to the Child Online Privacy Protection Act require that we verify this information for all visitors to PopCap.com.  We regret any inconvenience.  Once you have completed this step, you should not need to do so again from the same computer unless you have cleared your cache and cookies or switched browsers.

Need further help?
  • Can I play PopCap games on a Chromebook?

The Chromebook uses Linux as its Operating System.  PopCap Games products are available for Windows PC, Mac, and many mobile and console devices, but we do not have any games for Linux at this time.

You will be able to play the free online games such as Plants vs. Zombies and Bejeweled HTML5 in the Google Chrome Web Store.

Need further help?
  • I bought a CD-ROM but my laptop doesn't have a CD-ROM drive.

A CD-ROM drive is a system requirement to install software from a CD-ROM. Portable CD-ROM drives are available that connect via a USB port to allow you to run CD-ROM content on your computer.  

If you do not have access to a CD-ROM drive, we recommend returning the unopened game to the retail store for a refund. 

Most games are available as digital downloads.  We recommend checking online with sites such as Origin or Pogo to find the most current versions of games you are interested in. Thanks to Pogo's free trial downloads and Origin's Great Game Guarantee, you are even able to ensure the game runs on your computer without risk! Disks from stores, on the other hand, are often unreturnable once opened.

We strongly recommend purchasing software in digital download form if possible.  

Need further help?
  • Please tell me more about Pogo and iWin. Do I need a subscription?

Pogo and iWin have always been affiliated with PopCap! We’ve always trusted them to share our games with their players, and we continue to do so. In addition to our own great titles, you will find all kinds of new and exciting games to try through their service! You can try every game for free before paying to unlock the full version or pay a small monthly membership fee to play the games as long as you want without committing to any single game title!

You do not need a subscription to Pogo or iWin in order to download or purchase a game from their sites! You do need to download and install their Game Manager, but you are free to remain unsubscribed from any ongoing service or email newsletter. There are benefits to membership, such as steep discounts on your purchases, but no membership is ever required!

Need further help?

Game Tips

  • My score has started counting backwards or gone blank!

I can see how that might be alarming.  You're playing Bookworm or Bejeweled 2, and you're scoring higher than you ever have before, and then the next time you glance over to see how you're doing, the score is doing something completely unexpected that seems just plain wrong!  Backwards?  It's counting my score down rather than up?  Inconceivable!

But there is a reason for this behavior, and here it is:

The complicated version is something to do with data storage structure and limitations on how many points of data can be stored in a single...um...

The simple version is that when the games were written, the amount of space allocated to handle the score was set so it would max out at 2.14 billion.  No one really expected there would be players out there capable of scoring high enough to hit that capacity, much less exceed it!  

Then we started hearing from people whose scores in Bookworm were counting backward all of a sudden.  Who knew such wordsmiths existed?  Turns out as the years go on, there are more and more of you!

Only a few people have reached this same level of Bejeweled 2 mastery, but when we first heard from a player whose score in Endless mode "was around 2.14 billion" right before the score field went blank, we instantly knew what had happened!

This score storage limitation isn't unique to Bejeweled 2 and Bookworm, though.  Might you be the first person to hit that flipover point in one of our other games?  Here at PopCap, we consider that an ultimate achievement!

Need further help?
  • I can't "Solve the Equation" in Escape Rosecliff Island!

Having trouble with the "Solve the Equation" part of Level 5 in Escape Rosecliff Island?  This is a common area of confusion caused by the way our minds process equations versus the order in which hidden object games want us to choose items.  We look at "4+6=" and know the answer is "10," and we want to click on the components in that order.

The game, however, considers that the "10" is the missing piece in the mostly complete expression of the equation!  If you click on "10" first, then click on "4+6=" to place the "10" where it belongs, you will complete the step!

Here are some screenshots to illustrate:

Need further help?
  • What do I do if the game tells me to "right click" but I have just one mouse button?

If you're a Mac user, you may have only one mouse button and find it vexing when programs seem to expect you to have two.  Don't worry, there's an easy trick!  On Mac, to mimic the right-clicking function, simply hold down the Ctrl key on your keyboard while you click your mouse. This will allow you to rotate puzzle pieces in Escape Rosecliff Island, change ball colors in Zuma, and... well, change ball colors in Zuma's Revenge!  Lists look best in threes, don't they? (Even if sometimes it's a stretch to make it happen.)

Need further help?
  • Where can I get the Peggle Nights Bonus Level packs?

There are three packs of Bonus Levels available for Peggle Nights (PC/Mac):

Holiday Download for PC Download for Mac
Spring Download for PC Download for Mac
Art Contest Download for PC Download for Mac

Simply download the files and run the installers!  (You must already have Peggle Nights installed in order to install the Bonus Levels.) 

If you are running the free trial version of Peggle Nights, you will have only partial access to the Bonus Levels, just as with the standard game.

Need further help?
  • I purchased and registered the game, so why are some levels within the game still locked?

Many of our games have levels that are "locked" when you begin to play. This is because they are either more difficult and require the level of proficiency in the game attained by playing through the earlier sections, or because they are meant as rewards for achievements earned in the other sections. The appearance of certain areas of the game as "Locked" does not indicate your game has not been successfully registered.

For instance, in Bookworm Adventures, only Adventure mode can be played at the start. Once you have completed Book 1 of the Adventure mode, you gain access to the Tome of Knowledge. After completing Book 2, the Mini-Games area is unlocked.

In Zuma, there are some layouts in Gauntlet mode that appear only as "?" because they cannot be played until the game has assessed the player's skill level as advanced enough. 

So enjoy the challenge, and hone your skills!  You'll find that the games open up one area after another, giving you the satisfaction of victory as well as the enticement of a new skill to learn, a new tool to wield, a new boss battle to WHOMP!  

Need further help?
  • How do I switch between Full-Screen and Windowed mode in the game?

In order to change the display of your game from the small, windowed version to full screen mode or back again, please do the following:

  1. Launch the game.
  2. Click on "Click here to Play" which should open the game to the Main Menu.
  3. Click on "Options" (If you are playing Bookworm, click "Classic Game" and then "Options").
  4. Click the radio button next to "Full Screen".
  5. Click on "Done".
  6. This will return you to the Main Menu, and you can play your game!

On a PC, you can also hit ALT and ENTER (together) on your keyboard to switch between full screen and windowed mode, which will work with most of our titles.

Need further help?
  • Which PopCap titles have a color blind mode?

The following PopCap Games have a color blind mode which can be turned on from Options in the games' Main Menu:

  • Peggle
  • Peggle Nights
  • Peggle 2
  • Zuma Blitz (online)
  • Zuma's Revenge

Many of our other titles have differently shaped and drawn components such that no colorblind mode was found to be necessary to enjoy them.

We do try to add a colorblind mode to any game where it is feasible to do so, as well as where it is judged that it would be helpful. With the game Zuma, it was believed that the different patterns that adorn the differently colored balls would be sufficient to differentiate them. It may be easier to see these patterns if you try turning off 3D Acceleration in the game's Options menu, which would cause the balls to slide rather than roll.

Most importantly, please feel free as always to download and try our games for their free trials!

Need further help?

Technical Help for your Games

  • Error message: Failed to create high score file

We recommend changing a simple setting for your game.

The steps are just slightly different depending on whether your Operating System is Windows Vista or Windows 7.

Windows Vista: 
  1. Right click the shortcut to your game (if you don't use a shortcut, right click the .exe file).
  2. Click Properties.
  3. Click the Compatibility tab.
  4. Click the box marked "run this program as an Administrator."
  5. Click ok.
Windows 7:
  1. Right click the shortcut to your game (if you don't use a shortcut, right click the .exe file).
  2. Click "Run as Administrator."
Need further help?
  • Graphics issues on Windows.

Is your game not displaying properly on your screen?  

These issues are often the result of outdated graphics card drivers.  

What's a driver?  Just as your computer uses an Operating System like Windows XP to run, your computer is made up of a lot of smaller devices that have operating systems of their own.  The operating systems for graphics and sound cards are called drivers.

Graphics card manufacturers release driver updates regularly to address compatibility issues.  Typically, a new driver is available every 3 to 6 months.

Updating your driver should be a fairly simple process, though it may sound intimidating.  You may need to contact your computer manufacturer for direction, but first we'll walk you through trying this out on your own, because it's easier than it sounds.

Start by running the DirectX Diagnostic Tool (DxDiag).  This is a Windows tool designed to take a snapshot of your computer's operating components such as the graphics card, sound card, and DirectX version.  To launch this tool:

Windows XP:

  1. Click on your Start menu
  2. Click Run...
  3. In the text field, type dxdiag
  4. Click OK.

Windows Vista or 7:

  1. Click on your Windows icon (bottom left corner)
  2. In the Search box at the bottom of your Start menu, type dxdiag
  3. Click Enter on your keyboard.

Note: Occasionally, you may be prompted with a Yes or No question concerning Microsoft Windows digitally signing your drivers. If this occurs, and your computer is connected to the internet, select Yes, otherwise, select No.

The model and manufacturer of your graphics card can be located under the Display tab in your DxDiag. You will find the model of your graphics card next to Name and the manufacturer of your graphics card next to Manufacturer.

Usually, the best way to locate and download the most current graphics card drivers is by visiting the manufacturer's website, and searching for your particular model of graphics card under the support or drivers section.

If you need more in-depth assistance with this process, we recommend contacting the manufacturer of the graphics card or of your computer.

If you are still having graphics/display issues with your game, it may help to change your resolution settings:

Your game cannot be running while you adjust these settings.

  1. Right-click the shortcut icon for your game (if you don't use a shortcut, right click the .exe file).
  2. Click Properties.
  3. Click the Compatibility tab.
  4. Click the box to run your game in 640 x 480 resolution.
  5. Click OK.

There may also be settings on your monitor itself that are affecting how your games display. Try using the monitor buttons to look for a display setting with options such as 1:1, Aspect, & Fill. Based on the resolution you have your monitor set to, it may or may not be possible to alter those settings. When you run at a very high resolution, your monitor knows what aspect ratio it is capable of displaying.

Need further help?
  • Can I save my game progress when I reinstall my game for PC?

So you bought a new computer, or you're upgrading to a new Operating System, or reformatting your computer, and you don't want to have to start your games again from the beginning and lose awesome high scores and unlocked game modes?  No problem! We're more than happy to point you toward the files you'll want to save to carry over your userdata for the games.

The steps and file locations vary by Operating System as well as by game.  What you'll find below is going to be the most common set of instructions; if you don't find the files for some of your games by following these steps, please contact our Customer Support team for further assistance.

Windows XP

  1. Click START
  2. Click MY COMPUTER
  3. Open the drive you installed the game to (most likely the Local Disk (C:)
  4. Open PROGRAM FILES
  5. Open POPCAP GAMES
  6. Open [Game Name]
  7. Please locate and save the USERS, PLAYERS, or USERDATA (saved game) folder

Windows Vista or 7

If you are using Windows Vista or 7, the file is in a different directory:

C:\ProgramData\PopCap Games\[game name]\[users, players, OR userdata]

If you're accustomed to Windows XP, then this might be a little hard to get used to, because there is still a directory called Program Files, and it still contains a subfolder called PopCap Games.  But on Vista & 7, only the game's operating files get stored there, not your user profile and saved game data.  That gets stored in a new directory called ProgramData, which is hidden by default.  In order to view and access these files, you will need to set your Folder Options to "Show Hidden Files and Folders."

If you do not find a folder called USERS, PLAYERS, or USERDATA, then the game you are looking for stores those files in a different directory.  Please contact Customer Support for game-specific instructions.

Now that I've found my saved game files, what next?

You'll want to save your users/players/userdata folder to a secure location like a flash drive or a writeable CD-ROM.  

Once you've installed the game on the new computer, the first step is simply to launch the game, create a user, and play for a minute or so.  This is important, because it ensures that your computer properly creates a game save folder in the right location.  Close the game, and then navigate to the game save directory just like before.  (Don't forget to "Show Hidden Files and Folders" on your new computer if it's Vista or 7!)

For instance, if you have installed AstroPop on Windows 7, navigate to:

C:\ProgramData\PopCap Games\AstroPop

If you have run the game briefly, you'll see a "users" folder has been created in this directory.  All you need to do now is Copy the "users" folder from your saved backup and Paste it into the AstroPop folder.  You'll be asked if you want to replace the existing files in that location (you do).

After the files are successfully pasted, you should be able to see your old user profile(s) and scores when you launch the game again!

Please note: Some games' save files are stored in non-standard locations. If you cannot locate your files using the instructions above, please contact us!

Need further help?
  • Will my games run on a new Windows 8 PC?

We are pleased to announce that we have released Bejeweled Live in the Windows 8 Marketplace!  This game is made specifically for the touch-screen interface and can be purchased exclusively through the Windows store.  
Most downloadable PopCap games have been tested for Windows 8, and they should run on that Operating System without any issues. We cannot guarantee successful installation from CD-ROM versions released prior to Windows 8.  If you are having trouble with your downloaded game after updating to Windows 8, please try running the game in Compatibility Mode.
  1. Right-click the game icon and choose Properties.
  2. In the Properties dialog box, click the Compatibility tab.
  3. Click the button marked Run Compatibility Troubleshooter.

If this is unsuccessful, try manually selecting your Compatibility setting:

  1. Right-click the game icon and choose Properties.
  2. In the Properties dialog box, click the Compatibility tab.
  3. Check the box for "Run this program in Compatibility mode for:"
  4. Select Windows Vista or Windows 7 in the drop-down.
  5. Click OK and again run the game.

If these suggestions do not resolve your issue, it may be necessary to uninstall the game and download the most current version available from the site from which you purchased the game, as you may still be running a pre-Vista version of the software.

We have not fully tested our games for Surface compatibility, only for standard PC play with a mouse and physical keyboard.  However, it is possible to install the games on a Surface device.  The primary difficulty you may encounter is in the creation of a user name, as the user name prompt will not bring up your virtual keyboard automatically.  You may be able resolve this for some games by tapping the icon to set the game to windowed mode, which will then allow you to manually activate the virtual keyboard via the keyboard icon at your lower-right corner.  However, not all games will display an icon to change the window size. In that event, the only way to enter a user name may be to attach a physical keyboard via the USB port.

Need further help?
  • My game crashes or freezes!

Is your game crashing, freezing, or running sluggishly?  

Restart your computer

"Have you tried turning it off and on again?"  It's a cliche for a reason!  Whenever anything about your computer or a piece of software you're running seems wonky (that's a technical term!) or isn't doing quite what you expect it to do, start by turning your computer off and back on (using the proper shutdown technique, of course).  

If the problem recurs after a restart:

Step 1: Uninstall/reinstall

The first thing we will suggest in most cases is that you uninstall your game, restart your computer, then download and install the game again.  This is because all software relies on a lot of little pieces all being in the same places every time, but since our games are probably not the only thing you use your computer for, it's likely the other programs you run are moving some of the crucial pieces around, or even renaming or deleting them.

Uninstalling and reinstalling puts everything back where it's supposed to be.

Step 2: Stop making your computer work so hard.  

Games are intense!  There's all sorts of stuff happening at once, heavy-duty graphics being generated, zippy sound effects being triggered, peppy music going the whole while, not to mention the constant decisions being made within the program: you moved your mouse this way, so the game reacts; you clicked here, the game reacts; you made a massive gem explosion, and now the game reacts to that.  We take great pride in making games that surprise and thrill the player at every turn, and that makes for software with a lot of moving parts (so to speak...I mean it's all lines of code and bits of data, but they're in motion!).

So if you're playing a game, and it's slowing down or crashing, take a look at what other programs you were running at the same time.  Your anti-virus program should always be running in the background, sure, but if it's downloading updates or running a scan of your computer, then that's going to cause a resource drain that could affect your game.  

Do you have an email client up in the background?  If it's set to Send/Receive and check for new messages every 10 minutes, that may be causing that intermittent graphics delay you're seeing in your game.

There are all kinds of processes you may have running on your computer without really thinking about the amount of processor power they use.  So, if you're not actively using some of those programs, it might be good to shut them down until you need them again.  Your computer will thank you for it.

Step 3: Run your DxDiag report:

The DirectX Diagnostic Tool (DxDiag) is a Windows tool designed to take a snapshot of your computer's operating components such as the graphics card, sound card, and DirectX version.  To launch this tool:

on Windows XP:

  1. Click on your Start menu
  2. Click Run...
  3. In the text field, type dxdiag
  4. Click OK.

on Windows Vista or 7:

  1. Click on your Windows icon (bottom left corner)
  2. In the Search box at the bottom of your Start menu, type dxdiag
  3. Click Enter on your keyboard.

Note: Occasionally, you may be prompted with a Yes or No question concerning Microsoft Windows digitally signing your drivers. If this occurs, and your computer is connected to the internet, select Yes, otherwise, select No.

Step 4: Update your graphics driver:

What's a driver?  Just as your computer uses an Operating System like Windows XP to run, your computer is made up of a lot of smaller devices that have operating systems of their own.  The operating systems for graphics and sound cards are called drivers. 

Graphics and sound card manufacturers release driver updates regularly to address compatibility issues.  Typically, a new driver is available every 3 to 6 months.

The model and manufacturer of your graphics card can be located under the Display tab in your DxDiag. You will find the model of your graphics card next to Name and the manufacturer of your graphics card next to Manufacturer.

Usually, the best way to locate and download the most current drivers is by visiting the manufacturer's website, and searching for your particular model of card under the support or drivers section.  Many manufacturers' websites will offer to automatically select the correct driver update for you; this is highly recommended.

If you need more in-depth assistance with this process, we recommend contacting the manufacturer of the graphics card or of your computer.

Step 5: Update your sound driver:

The model and manufacturer of your sound card can be located under the Sound tab in your DxDiag. You will find the model of your sound card next to Name and the manufacturer of your sound card next to Manufacturer.

Usually, the best way to locate and download the most current drivers is by visiting the manufacturer's website, and searching for your particular model of card under the support or drivers section.  Many manufacturers' websites will offer to automatically select the correct driver update for you; this is highly recommended.

If you need more in-depth assistance with this process, we recommend contacting the manufacturer of the sound card or of your computer.

Still having trouble after updating your device drivers? Try this!

Step 6: Update DirectX:

DirectX is a set of drivers from Microsoft that controls the sound and video displays on your computer.

Please uninstall the game, update your DirectX, restart your computer, and then reinstall the game.

You can update your DirectX drivers by visiting Microsoft's web site and downloading the latest version. Once you have installed the latest version of DirectX, your game(s) should function properly.

DirectX drivers are required for many games and utilities besides PopCap Games products. Having the latest version of DirectX installed on your computer is just a good idea all around!

If you are still having trouble after trying these suggestions, click Contact Us and provide as much detail as possible about your experience to our Customer Support team.

Need further help?
  • I have a problem running my game on Windows 7, Vista, or XP

Sometimes, operating systems and software from other companies aren't completely compatible. While we continually test all our games on all operating systems, each computer is different, and there are far too many variables.  Running a game in Compatibility Mode can sometimes resolve technical problems that arise.

Windows 7

  1. Right click the shortcut to your game (if you don't use a shortcut, right click the .exe file).
  2. Click Trouble Shoot Compatibility.
  3. Click Try Recommended Settings.
  4. Click Start the program....
  5. A blinking shield should appear near the bottom of your desktop. Click the shield to bring up the prompt that reads Do you want to allow the following program to make changes to this computer?
  6. Click Yes
  7. If the game launches in the background, click on the game window to start playing and test whether the game runs properly.
  8. When you close the game, the program compatibility trouble shooting window will still be open. If the game worked, click next, then Yes, save these settings for this program. (If the game worked and you saved these settings, skip to step 11)
  9. If the game didn't run properly, after closing the game, click No, try again using different settings.
  10. Check all of the boxes that describe what happens when you try to run the game, then click next.
  11. Click Start playing, and test your game. The game should now run properly.

Windows Vista

  1. Right click the shortcut to your game (if you don't use a shortcut, right click the .exe file).
  2. Select Properties in the right-click menu.
  3. Click on the Compatibility tab.
  4. Check the box beside the text: Run this program in compatibility mode for:
  5. Select Windows XP (Service Pack 2)
  6. Check the box beside Run this program as an Administrator.
  7. Click Apply, then OK.
  8. Restart your game and play!

Windows XP

  1. Right click the shortcut to your game (if you don't use a shortcut, right click the .exe file).
  2. Select Properties in the right-click menu.
  3. Click on the Compatibility tab.
  4. Check the box marked Run this program in compatibility mode for:
  5. Select Windows 98/Windows ME.
  6. Click Apply, then OK.
  7. Restart your game and enjoy!
Need further help?
  • My game prompts me to check for updates on launch. Do I need an update?

All PopCap download games for PC and Mac computers include a feature that prompts the player to check online occasionally for an update to the software.  However, there is no need to run the update check. This is merely an outdated feature.  Please simply click No and proceed with your game!

If you are having issues with your game, please feel free to contact us for assistance.

Need further help?
  • My game score or progress isn't saving between sessions!

So, you played up to level 3-4, closed the game, and came back to continue it later, but when you launched it this time, it started you back at level 1-1?  There are a few possibilities.  The simplest is that the game wasn't closed so much as the computer got turned off suddenly mid-game, which would prevent any data from being saved.  The second simplest is that you may have clicked on the "X" at the upper corner of the game to close the program instantly rather than exiting through the Main Menu and choosing Quit.  

But if you know you exited the game the long way and clicked every button and said Yes to every prompt, and your progress still didn't save, then it's probably a matter of a very simple change to the Compatibility settings for your game.  The steps are just slightly different depending on whether your Operating System is Windows Vista or Windows 7.

Windows Vista: 

  1. Right click the shortcut to your game (if you don't use a shortcut, right click the .exe file).
  2. Click Properties.
  3. Click the Compatibility tab.
  4. Click the box marked "run this program as an Administrator."
  5. Click ok.

Windows 7:

  1. Right click the shortcut to your game (if you don't use a shortcut, right click the .exe file).
  2. Click "Run as Administrator."

This should keep your game progress from being lost the next time you play!  We're sorry for any frustration.  The best part about replaying levels, though, is that you'll almost certainly score higher the next time through!

Need further help?
  • Invalid file or File too short error in Plants vs Zombies

We're so sorry you've encountered this error message in Plants vs Zombies.  This error message means that the save data for the game has become corrupted, preventing the game from launching again.  There are a few possible ways to fix this and get back to knocking down the FunDead with your photosynthetic arsenal.  We've listed all three below, and some are more complicated than others.  

Option 1: Windows 7 "Restore Previous Versions"

Windows 7 offers a feature that allows you to restore a file or folder to its previous saved state.  First, you will probably need to change your folder options to "Show Hidden Files and Folders" before you can access the ProgramData directory where the game stores its userdata files.  Click here for instructions on changing this setting.

Once you have enabled the "Show Hidden Files and Folders" option, navigate to the following folder:

C:\ProgramData\PopCap Games\Plants vs. Zombies

Right-click on the userdata folder in this directory, and select the "Restore previous versions" option.  Select the date you would like to reset to, and click Restore.  You will be prompted to confirm this is what you want to do, so just click Restore again.  

If this step is successful, you should be able to launch the game and continue from the saved state you restored.

Option 2: Delete your progress and start over.

The simplest fix for this issue is to delete the corrupted save data.  Unfortunately, this means that you will lose your game progress and have to start over from the beginning, but we’re confident that you can use your superior botanical powers to quickly dispatch those slow-poke, lower-level Zombies.  You can locate your save data in the folder location listed below:

If you are on Windows XP: 

C:\Program Files\PopCap Games\Plants vs. Zombies\userdata

If you are on Windows Vista or 7:

C:\ProgramData\PopCap Games\Plants vs. Zombies\userdata

(Note: if you're on Vista or 7, you probably need to change your folder options to "Show Hidden Files and Folders" before you can access the ProgramData directory and find these files.  Click here for instructions on changing this setting.)

These folder paths refer to the PopCap.com download version and the retail CD-ROM version of the game.  If you bought the game through any other website, the folder path may be different.  Try searching for folders called userdata, and don't forget to change your folder options so that you're searching hidden files as well.

Option 3: Rebuild your files.

This one is the most complicated, but if done successfully, it will allow you to resolve the error without losing any game progress.  It looks like a lot of information, but it's actually very fast--we just want to be thorough in describing the steps.

Once again, you will start by navigating to the folder location listed below:

If you are on Windows XP: 

C:\Program Files\PopCap Games\Plants vs. Zombies

If you are on Windows Vista or 7:

C:\ProgramData\PopCap Games\Plants vs. Zombies

(Note: if you're on Vista or 7, you probably need to change your folder options to "Show Hidden Files and Folders" before you can access the ProgramData directory and find these files.  Click here for instructions on changing this setting.)

  1. Copy the contents of the userdata folder, and save them to a secondary location.  The simplest option will be to copy the entire folder and paste it into your Documents directory or onto your Desktop.
  2. Now delete the userdata folder from its original location.  
  3. Launch Plants vs Zombies.  You will be prompted to create a new user profile.  If there were multiple user profiles, you will need to create the correct number of players to match the number of profiles you need to restore.

    Look in your saved userdata folder to verify how many profiles you need to create.  If you have only user1.dat, then you only need to create one profile.  If you have user1.dat and user2.dat, you need to create two profiles.  If you have ever deleted a profile, you may see that your files are out of sequence; you may have user1.dat and user3.dat, for example.  If that is the case, you need to create three profiles.

    It is important to recreate the profiles in the correct order.  If Mikey played the game first, make sure your first profile is named Mikey, and so forth.  

    It is not necessary to play the game under any of these new profiles; all you're doing is making placeholder files of the same names so that you can replace them with your saved originals.

  4. Exit Plants vs Zombies.
  5. Go to your saved backup folder, and delete the users.dat file.  That's the file that's causing your pain, so be sure to take a moment and revel in the satisfaction of hitting Delete!
  6. In the new userdata folder, delete all of the files EXCEPT users.dat.
  7. Copy the rest of the files from your saved backup folder, and paste them into the userdata folder in the game directory.  You may be prompted to confirm that you want to replace existing files in that location.  You do, so just say yes!
  8. Launch Plants vs Zombies again.  Your game should be right where you left it before that error message came and ate it all up like yummy, yummy brains.

If options 1 and 3 did not resolve the issue, unfortunately the only remaining solution is the deletion of the userdata files so that you can start the game over again.

Need further help?
  • I'm having trouble installing the game on my retail CD-ROM.

If you bought a retail CD-ROM version of a game and are encountering errors when you try to install, we suggest the following steps:

1. Uninstall any previous instance of the game on your computer.

If you have ever downloaded a free trial version of the same title from our site or any other, the previous installation is probably getting in the way of your current installation procedure.  For instructions on uninstalling a game, click here.

2. Try running the installer in Compatibility mode.

Click here for instructions on Compatibility settings.  To set the Compatibility options for the installer before running it:

  1. With the disk in your CD-ROM drive, click the Start/Windows menu, then My Computer
  2. Right-click on your CD-ROM drive, and select Open
  3. Open the file called "installers"
  4. Right-click the installer for your game (e.g. Bookworm Setup, Peggle Setup, etc.)
  5. Follow the Compatibility troubleshooting instructions for your version of Windows.

3. If you receive the error message "install is corrupted:"

  1. Uninstall your game using the game's uninstall tool.
  2. Restart your PC.
  3. Reinstall your game.
  4. Uncheck the box that says "Launch game now" and select done.
  5. Launch your game using the shortcut on your desktop.
Need further help?
  • Sound/Audio issues on Windows

Are you having problems with the sound effects or music in your game?  Or have you received an error message referring to the component bass.dll?

These issues usually stem from outdated sound card drivers.  

What's a driver?  Well, your computer uses an Operating System like Windows XP to run, but your computer is made up of a lot of smaller devices that also need operating systems of their own.  The operating systems for graphics and sound cards are called drivers.

Sound card manufacturers release driver updates regularly to address compatibility issues.  Typically, a new driver is available every 3 to 6 months.

Updating your driver should be a fairly simple process, though it may sound intimidating.  You may need to contact your computer manufacturer for direction, but first we'll walk you through trying this out on your own, because it's easier than it sounds.

Start by running the DirectX Diagnostic Tool (DxDiag).  This is a Windows tool designed to take a snapshot of your computer's operating components such as the graphics card, sound card, and DirectX version.  To launch this tool:

Windows XP:

  1. Click on your Start menu
  2. Click Run...
  3. In the text field, type dxdiag
  4. Click OK.

Windows Vista or 7:

  1. Click on your Windows icon (bottom left corner)
  2. In the Search box at the bottom of your Start menu, type dxdiag
  3. Click Enter on your keyboard.

Note: Occasionally, you may be prompted with a Yes or No question concerning Microsoft Windows digitally signing your drivers. If this occurs, and your computer is connected to the internet, select Yes, otherwise, select No.

The model and manufacturer of your sound card can be located under the Sound tab in your DxDiag. You will find the model of your sound card next to Name and the manufacturer of your sound card next to Manufacturer.

Usually, the best way to locate and download the most current sound card drivers is by visiting the manufacturer's website, and searching for your particular model of sound card under the support or drivers section.

If you need more in-depth assistance with this process, we recommend contacting the manufacturer of the sound card or of your computer.

Need further help?
  • Can I save my game progress when I reinstall my game on Mac?

So you bought a new computer, or you're upgrading to a new Operating System, or reformatting your computer, and you don't want to have to start your games again from the beginning and lose awesome high scores and unlocked game modes?  No problem! We're more than happy to point you toward the files you'll want to save to carry over your userdata for the games.

Your game's save file should be in the following location:

Mac OS Snow Leopard or earlier

Your User Name/Library/Application Support/PopCap/Game Name

When you transfer this file to the new computer, make sure to place the file back into the same directory.

Mac OS Lion 10.7 and later

The save file location is the same as listed above, but on Lion, this directory is hidden by default, so you will need to take a couple of extra steps to access it:

  1. Open the Finder and click on “Help” at the very top of your screen.
  2. Type in “Library” and click on the Library folder that shows up.
  3. Locate the folder Application Support/PopCap/Game Name

Once you have found this folder, you should see a sub-folder with a name like USERS, PLAYERS, or USERDATA.  This is the folder you will want to save to a secure location such as a flash drive or burnable CD-ROM.  You can also email them to yourself as attachments.

To port your progress back into the game:

  1. Locate your saved user data folder and drag it to your Desktop.
  2. Launch and play the game briefly to ensure the filepath is created again.
  3. Locate the Library/Application Support/PopCap/Game Name folder using the OS-specific instructions above.
  4. Copy the contents of your saved user data folder into the user data folder at that location.  It may ask if you want to replace existing files in the destination directory. Click on "Replace" for all files.

Please note: Some games' save files are stored in non-standard locations. If you cannot locate your files using the instructions above, please contact us!

Need further help?
  • How to "Show Hidden Files and Folders" in Windows Vista or 7.

In order to access your PopCap Games user profiles/game progress, you may need to set your Folder Options to allow you to view the directories that are hidden by default.  To do so, please follow the steps below.

Windows 7:

  1. Click the Windows ("Start") button in the left corner
  2. Click Control Panel
  3. If your Control Panel is set to Category view, change View by option to Large Icons
  4. Click Folder Options
  5. Click the View tab
  6. Click Show hidden files and folders
  7. Click OK
Windows Vista:
  1. Click the Windows ("Start") button in the left corner
  2. Click Control Panel
  3. Click Appearance and Personalization
  4. Click Show hidden files and folders under the heading Folder Options
  5. Click the radio button beside Show hidden files and folders
  6. Click Apply, then OK
Need further help?

General Questions about PopCap

  • Can I submit game ideas to PopCap Games? What about suggestions for sequels?

We love that players get so into our games that they're inspired to create, write, imagine what could happen in a sequel.  And we wish we lived in a time when it was possible to share ideas and feedback of this sort without any kind of legal considerations.  Unfortunately, the world has gotten way too complicated for that sort of interaction to happen freely.  

However, if you've done something fantastic on the visual arts/crafts side of things, like baked a cake and decorated it with Plants vs Zombies imagery, or made your holiday wreath out of Chuzzles, we would love to see that!  Feel free to post photos of your fan creations to our Facebook page: http://www.facebook.com/PopCap

And if you're an aspiring game creator, you might want to look at our job openings!

Need further help?
  • Am I safe and secure with PopCap.com?

Yes, you are safe and secure with PopCap.com!  We work hard to ensure that our software and your information are safe and secure. We do recommend that you take normal Internet security precautions: 

Account Information

PopCap staff will never ask for your passwords or full credit card number. Please do not disclose this information to anyone via email or by phone or chat. 

The only information PopCap retains for verification purposes are the last four numbers and expiration date of your credit/debit card, or PayPal transaction ID. If you would like us to retrieve or change details on a past game order, we will ask you to verify this information and remind you not to reveal full credit card numbers or passwords.

Anti-Virus Protection

Some antivirus or personal firewall applications incorrectly identify our products as viruses and disrupt or block the software from downloading or registering. Please be assured that products that come from PopCap Games are virus free.  Typically, simply updating your antivirus software and definitions file will resolve any false identification of our products as threats.

Please visit your Anti Virus Software website for the latest virus definitions.

Add www.popcap.com to your "Safe" or "Trusted" Sites list.

We recommend you add our site to your list of "Safe" or "Trusted" Sites for your browser, firewall and virus scanners. Please refer to your software's help articles regarding adding safe/trusted sites.

Further questions or concerns?

We work with Anti-Virus Software Companies to ensure their records are up to date so PopCap products should not be falsely identified as potential virus threats. We recommend that you regularly update your software. It is also a good idea to report any concerns directly to your antivirus provider so that they can investigate and provide a speedy resolution.

Need further help?
  • Is PopCap running any competitions or sweepstakes I can enter or might have already won?

If you have received a letter claiming that you have won a large cash payment, which includes a check payment and instructions to wire funds, please ignore this letter. This is not a legitimate PopCap competition.  Please do not deposit any check received or follow instructions in the letter.  We suggest that you report any suspicious letters or telephone calls to your local law enforcement agency.  We regret that our company name has been used for this fraudulent activity.

From time to time, PopCap will offer competitions on our official website, Twitter accounts, or Facebook pages. Please stay tuned for information about future events!

Need further help?
  • I am a student. Can you help me with a paper or project?

We love that you are interested in PopCap and wish we could help everyone who asked, but doing so would take our team away from making great games! However, you can find many interviews published online with various PopCap creators.  Also, our developers and community managers have been on a number of panels at industry conventions. You may find transcripts, video, or synopses of these online as well.

Additionally, we have published the results of several academic studies on the health benefits of gaming. These may also be of interest:

http://popcap.mediaroom.com/index.php?s=30836&item=96204

http://popcap.mediaroom.com/index.php?s=30836&item=96170

http://popcap.mediaroom.com/index.php?s=30836&item=96017

http://popcap.mediaroom.com/index.php?s=30836&item=96077

 

Finally, please note that new interviews, articles, and other news will be shared via our blog, Twitter feed, and Facebook fan page.

Need further help?
  • I have a business proposal for PopCap Games.

Please direct all inquiries of this nature to productsubmissions@ea.com.
Need further help?

Billing & Purchasing

  • Do you have a gift certificate from PopCap?

PopCap no longer directly offers games for download or purchase.  However, the full value of your gift certificate can now be redeemed with our partner, Origin!  

Please visit Origin to get started by creating a free user account.  Then contact their Support team to request assistance with adding your PopCap.com gift certificate balance to your new Origin account.  

Then, look over the hundreds of games offered through Origin!  The hardest part will be choosing between them all!

Need further help?
  • PopCap.com is no longer a sales website.

PopCap is no longer offering games for purchase directly from our website. We have partnered with many great companies to offer our games on a variety of platforms and will continue to do so. The decision to stop selling our own games from our own website allows us to devote all of our energy and resources to making games!

Looking for sites that offer our PC or Mac download games?  We are happy to recommend our partners!

For PC games, visit Pogo or Origin.

For Mac games, visit Origin or the Mac Store.

Need further help?
  • The PopCap edition of Humble Bundle

If you purchased the PopCap Games Humble Bundle, we thank you for supporting this great charitable organization and congratulate you on your superb taste in games!  This edition of the Humble Bundle is delivered through Origin or Steam, so you will first want to sign into (or create) your account and download the games manager as needed.

Haven't received your codes for your Humble Bundle purchase? Click here!

Need help redeeming your codes in Origin? Click here!

For help with Steam, click here!

Finally, if you have any questions about the games themselves, you can click Contact Us below.

Need further help?
  • I already purchased one version of a game; can I get a discount on an alternate platform version?

We love that you want to play our games in multiple forms, and that's why we keep making multiple versions! However, we are unable to provide discounts or promotional codes for use on our partner websites or at retail stores.  

Need further help?

Order Information (My Games)

  • Affiliate sites which also sell PopCap Games products

PopCap Games are also sold by a number of affiliate partner sites.  If you have purchased one of our titles from any site other than PopCap.com, we will not be able to locate your order information.  Please contact the relevant partner's support team for assistance. Below is a list of many affiliate sites which carry our games as well as direct links to their support pages. 

AOL Games / Support

Apple / Support

Astatix / Support

Big Fish Games / Support

BigPond Games Arena / Support

Boonty / Support

Comcast Games (Chill) / Support

EGames / Support

GameHouse / Support

GSN / Support

HP WildTangent / Support

Incredigames / Support

iPlay / Support

iWin / Support

MSN Games Zone / Support

MumboJumbo / Support

Oberon Games / Support

PlayFirst / Support

Pogo / Support

RealArcade / Support

Shockwave / Support

Station / Support

SpinTop / Support

Steam (Valve Corporation) / Support

TalkTalk (Bluefish Media) / Support

TryMedia / Support

WildTangent (WildGames) / Support

Yahoo! Games / Support

Zylom / Support      

Need further help?
  • Customer Data Deletion Request

To delete your personal information from PopCap, please click Contact Us below and state your request in writing. We will reply to establish your identity and obtain additional information about you to assist us in handling your request. You agree that we can contact you at the email address you provide on our contact form.

Please note, requesting data deletion is a final act that cannot be reversed. Once you make this request, your full history with PopCap will be erased. That means that your games cannot be downloaded or installed again without repurchasing, and any PopCap games you play on Facebook will lose your history, progress, and earned or purchased currency. Once we delete your personal information, you no longer will be able to play any PopCap Social Networking Services Applications, such as our games on Facebook. Further, PopCap may not be able to provide certain features of downloaded games once we've deleted your information.

If you ever need assistance with any PopCap game, we will not be able to assist you once your information has been deleted.

Need further help?
  • I need help locating order information for PC download games I purchased from PopCap.com.

PopCap no longer directly offers games for download.  However, your games can now be obtained through our partner!  

Visit our partner site, Pogo, and choose Submit a Ticket to get started.  You will be prompted to create a user account or login to an existing Pogo support account.  

In the drop-down menu labelled Department for Assistance, be sure to select PopCap Download Games Support.  Provide as much detail as you have regarding your purchase history.  

In order to receive your games, you will first download the game delivery software (Game Manager).  Click here to learn more about the Pogo Game Manager.

Need further help?
  • I need help locating order information for Mac download games I purchased from PopCap.com.

If you're trying to install or register a Mac game you bought from PopCap.com, but you no longer have the email receipt, click Contact Us below for help. Here's the information that will be most helpful to our Customer Support team in looking for your orders:

(Don't worry--we don't expect you to have all of this information!  But as many of the following details as you can provide will help us help you faster!)

  • First and last name associated with the order
  • Zip code associated with the billing address
  • A general timeframe for when you made the purchase
  • What game title(s) you are looking for
  • Any email addresses you may have used when you placed the order(s)
  • Whether you paid by credit/debit card or PayPal or got the game with a coupon code/promotional offer/gift certificate

Please note, older games may no longer be available for download based on incompatibility with modern Mac OS versions. We regret that we cannot offer a workaround for this issue.

Need further help?

Games - General Information

  • Important Health and Safety Information

A very small percentage of people may experience a seizure when exposed to certain visual images, including certain light patterns, flashing lights, or saturated red colors. Exposure to certain patterns or backgrounds on a video monitor, or while playing video games attached to a television set, may induce an epileptic-like seizure.

These conditions may induce previously undetected epileptic symptoms even in persons who have no history of prior seizures or epilepsy. If you, or anyone in your family, have a history of epilepsy or seizures, consult your physician prior to playing.

Immediately stop playing and consult a doctor if you experience any of the following symptoms:

  • Dizziness
  • Altered vision
  • Eye or muscle twitches
  • Loss of awareness
  • Disorientation
  • Involuntary movement or convulsions

Parents should watch for or ask their children about the above symptoms - children and teenagers are more likely than adults to experience these seizures.

To reduce the likelihood of a seizure when playing video games:

  • Sit or stand as far from the screen as possible.
  • Play video games on the smallest available television screen.
  • Do not play if you are tired or need sleep.
  • Play in a well-lit room.
  • Take a 10 to 15 minute break every hour.
Need further help?
  • What is coming up from PopCap Games?

One of the most common questions we receive is:

"When will my favorite game be available on my preferred device?"

Okay, so no one ever says exactly those words, because that's a hypothetical wording.  But you get the gist.  Everyone is eager for news on a sequel to their favorite game, or for that game to be ported to their mobile phone or gaming console, and we wish we could answer those questions, because we totally relate to that excitement!  

Unfortunately, the answer is usually that we don't know, and even if we did know, we couldn't say.  We're sworn to secrecy about information that hasn't yet been shared with the public.  

So if you want to drop us a line and let us know what game you most hope to see on what alternate platform, we'd love to hear from you on that subject!  We do make notes on all this feedback and pass it on to our developers for consideration in choosing upcoming projects.  Just keep in mind that we won't be able to respond in any kind of detail, not even to say "hot" or "cold," unless the game you're asking about has already been announced.

Need further help?
  • Bejeweled Blitz on Google+ is discontinued.

As of June 18, 2012, Bejeweled Blitz on Google+ was taken offline. We thank all our loyal players and apologize for the disappointment.

We hope you will continue to enjoy Bejeweled in its many forms, present and future! 

Need further help?
  • Plants vs. Zombies Adventures is retiring.

We are sorry to say that Plants vs. Zombies Adventures has been retired from Facebook as of October 12, 2014. It is always a sad decision to stop development on a game we have put so much love into, and we share your disappointment, as we too are gamers and fans, first and foremost.

Is there any other version I can still play?

No, this game was created for Facebook only, and there are no current plans to bring it to alternate platforms. However, there is still lots of fun to be had in the ever-expanding universe of Plants vs. Zombies!

PvZ 2 is free-to-play on iOS and Android devices, and we’re still adding new content, as well as daily challenges! PvZ Garden Warfare brings a multiplayer battle experience to your favorite neighborhood—play as Plants or Zombies on Xbox One, Xbox 360, PlayStation 4, PlayStation 3, or PC today! And of course, the original Plants vs. Zombies is still available on just about every device you can imagine!

And don’t forget about our classics still available for free online play on Facebook: Bejeweled Blitz, Solitaire Blitz, and Zuma Blitz!

Why was the game retired?

Maintaining a live online game is a massive process, and many resources must be devoted to supporting it. Unfortunately, this game, while loved by its passionate core of fans, never achieved the broader popularity needed to keep it going. We have regretfully ceased production on PvZ Adventures in order to dedicate the team to new projects we hope will be even more beloved.

Need further help?
  • How can I find out more about my game?

Need some instructions? Looking for more information on system requirements? Who are the awesome people who make your favorite games? The answers to these questions are available in the README files!

To locate the Readme file for your games from PopCap, please follow these easy steps:

PC

  1. Click Start at the bottom left corner of your screen.
  2. Click All Programs.
  3. Highlight the PopCap Games folder.
  4. Highlight the name of your game.
  5. Select View Readme.

Mac

  1. Locate the downloaded installation file on your desk top - it will be in the form of a PopCap icon with the game name.
  2. Click this to open it.
  3. Under "Read Me First" Select Readme.

You may also locate the Read Me files on the download page for each game.

Still have questions after perusing the Readme file?  Contact our Customer Support team!  We're all fans ourselves, and we'll do our best to help you beat a level you're struggling with or point you toward a great resource for the information you're looking for.

Also, have you seen our forums, where you can post questions about our games for other players?  The discussions are going strong, so come share your wisdom and learn from other fans!

Need further help?
  • The Bejeweled Blitz download game for PC is discontinued.

As of September 7, 2011, the PC download version of Bejeweled Blitz was discontinued. While we are able to constantly update and improve the online and mobile versions of the game, the PC version was far less flexible to maintain.  Rather than divide our focus, we chose to devote our energies to keeping Bejeweled Blitz awesome, consistent, and consistently awesome across our primary platforms for this title: Facebook, iOS devices, and as of 2013, Android devices as well!

Your Gold Coins are tied to your Facebook account, and that information is stored on our server, not on your computer.  The Coins you’ve earned and/or bought are still there, waiting for you to use them next time you play in your browser or on your mobile device while connected to Facebook.  Silver Coins earned from offline play within Bejeweled Blitz PC Download cannot be transferred to Bejeweled Blitz on Facebook, but that has never been a feature of the game.

If you’re looking for more great Bejeweled action, check out the latest edition in this classic series!

 

Bejeweled 3

The biggest, brightest Bejeweled ever!  Play eight game modes, including new innovations like Poker, Butterfly, and  Quest, plus familiar favorites like Classic, Zen and Lightning.  The game has all the fun of the original Bejeweled, plus amazing graphics and dazzling new gameplay.

What if I just really love Bejeweled Blitz?  Are there other ways to play?

You bet there are!  There’s still the original online version on Facebook, and your experience points and Gold Coins are still there for you!  There’s also:

  • Bejeweled Blitz on iPhone/iPod Touch, and iPad! 
  • Bejeweled Blitz on Android!
  • Bejeweled Blitz Live on Xbox, where you can play head-to-head against a friend and post scores to the Xbox Leaderboard! 

Check out our Bejeweled Blitz page for links to all current versions of the game.  We’ve got plans for even more Bejeweled excitement, so stay tuned!

Need further help?
  • Lucky Gem Casino has transitioned to Gamesys.

Lucky Gem Casino has always been a joint venture between PopCap Games and Gamesys. As of November 18, 2013, Gamesys has fully taken over operations for the game.  This transition will not result in any unwelcome changes to the game.  Your coins, XP, levels, and achievements will not be affected, and new slots will continue to be added--Lucky Gem Casino will still be the same game you know and love!

Please contact Gamesys for all support inquiries regarding Lucky Gem Casino.

Need further help?
  • Hidden Agenda has come to an end.

As of October 22, 2013, HIdden Agenda has gone offline.  We regret this disappointing news and thank our dedicated players from the bottom of our hearts.  We have truly enjoyed exploring this quaint and quirky town of mysteries, and we hope the journey has been as fun and memorable for you to experience as it was for us to create.

If you loved Hidden Agenda, check out our family of hidden object games for PCMacNintendo DS, or Kindle Fire!

Need further help?
  • Looking for the PvZ party invitations?

You can download the PDF files below to print your own Plants vs. Zombies party invitations, thank you notes, and envelopes!

Invitation

Thank you note

Envelope

Need further help?

Online Games

  • What PopCap Games titles can be played on Facebook?

The following games are available on Facebook:

Visit our Facebook page for updates or post a comment there to tell us what games you would like to see:  http://www.facebook.com/PopCap

To play these games, you will need the latest version of Flash which you can download from:

http://get.adobe.com/flashplayer/

If you need assistance installing the latest version of flash, you may find instructions on the page: 

http://www.adobe.com/products/flashplayer/productinfo/instructions/

Need further help?

Bejeweled HTML5

  • Bejeweled Scoring

Classic Mode Scoring

A single 3-gem match is worth 50 points.

A 4-gem match (which creates a Flame Gem) is worth 100 points.  Detonating a Flame Gem earns 50 points for making the match, 20 points for detonating the Flame Gem, and 20 points per gem destroyed (including the Flame Gem).

A 5-gem match (which creates a Hypercube) is worth 500 points. Detonating a Hypercube earns 50 points for the detonation plus 50 points per gem destroyed.

A T- or L-shaped match (which creates a Star Gem) is worth 150 points. Detonating a Star Gem earns 50 points for the detonation plus 50 points per gem destroyed.

When you make two simultaneous matches, you are awarded 50 per match plus a 50 point bonus, or 150 points in total.

Cascades earn 50 bonus points apiece, increasing by 50 points for each additional cascade. So, a match that creates two cascades would score 50 points (for the 1st match), plus 100 points (50 points for the 2nd match plus 50 cascade points), plus 150 points (50 points for the 3rd match plus 100 cascade points), or 300 points total.

In Classic Mode, all base score values are multiplied by the level number. So, on level 1, points are earned at the base values listed above.  On level 2, points are earned at twice the base levels.  At level 3, points accrue at three times the base values, and so on.

Speed Mode Scoring

Speed Mode features all basic scoring described above multiplied by 5, with one exception: creating Hypercubes scores the same in all modes, 500 points.

In addition, the base value of the Speed Bonus starts at 200 points and is added to the score for a match. Speed Bonuses increase by 100 points each match as long as the Speed Bonus is maintained to a maximum of 1000 points.

The base value of matching a Time Extender is 250 points.

All these values are then multiplied by the current Multiplier value.

Need further help?
  • What PopCap Games titles can be played through the Google Chrome Web Store?

We are proud to have two free online games featured on the Google Chrome Web Store!  You can install Plants vs. Zombies and the best-yet free online version of Bejeweled directly to your browser's dashboard.

To play the games, you will need the latest version of Flash which you can download from:

http://get.adobe.com/flashplayer/

If you need assistance installing the latest version of flash, you may find instructions on the page: 

http://www.adobe.com/support/flashplayer/

Need further help?
  • Trouble loading PopCap titles from the Google Chrome Web Store?

If you are receiving a "missing plug-in" error when trying to play one of our games from the Google Chrome Web Store, please follow the steps below to restore your game:

  1. Type chrome://plugins into your Chrome browser address bar and hit Enter.
  2. Click Details at the upper right corner of the screen.
  3. Scroll down to Flash.
  4. Click Disable for Shockwave Flash 11.1 r102  Version:11,1,102,55

    NOTE:

    There may be more than one instance of this plug-in listed.  If so, you should disable the instance with a filepath that is NOT in the C:\Windows directory.

  5. Refresh the page for the game to reload it.
  6. If you are prompted to "update plug-in" follow the prompts and click "run this time only." 

Your game should now load without further issues!

Need further help?
  • How to play Bejeweled!

Welcome to Bejeweled! This new Chrome-exclusive version is written in HTML5 to allow for amazing new graphics and special effects. Enjoy this puzzle classic from PopCap!

The Basics

The goal of Bejeweled is to swap pairs of gems in order to create sets of three or more.

The main game screen is an 8 x 8 grid of gems. Swap gems with adjacent gems to make lines of three. When a match is made, the matched gems disappear, allowing more gems to fall into the board from above. Make matches of 4 or more to create powerful Special Gems. The game ends when you run out of moves (in Classic Mode) or when you run out of time (in Speed Mode).

Controls

Swap gems either by clicking on a gem and dragging it left, right, up or down (no diagonal moves) or by clicking one gem and then clicking on an adjacent gem. Gems can only be moved if the move makes a match.

Unlike in earlier versions of Bejeweled, it is possible to make matches while gems are falling in from previous matches. Use this ability for extra speed!

Special Gems

Making matches of particular types can convert gems into Special Gems.

  • Flame Gems are created by making a line of 4 gems. Flame Gems explode when matched, destroying themselves along with all eight surrounding gems.
  • Hypercubes are created by making a line of 5 gems. Hypercubes can be matched to any adjacent gem regardless of color, in order to destroy all gems of that color on the board.
  • Star Gems are created by making a T- or L-shaped match. Star Gems, when matched, send explosive bolts of energy right, left, up and down, destroying all gems on those lines.
  • Supernova Gems are created by making a line of 6 gems (it's possible!). Create one and match it to see what they do!

Cascades

When you make a match, new gems fall in from above. Sometimes those gems themselves match as soon as they land. This is a cascade, and it counts toward the original match. Cascades can stack; that is, a cascade can trigger another cascade, which can trigger another cascade, and so on.

Hints

To the left of the game board is a Hint button. Clicking it will indicate a match somewhere on the board.  Clicking the Hint button costs you nothing other than time.

Rankings

As you play games, your overall score totals are added to a running total. As you hit certain benchmarks, your overall rank goes up. There are 131 rank levels ranging from Novice to Elder Bejewelian.

Speed mode

Speed mode is a fast-paced mode for power Bejewelers who crave excitement. Speed is a timed mode; the game ends when you run out of time. You can never run out of moves-- matches will always drop in from above.

Speed mode has all the special gems just like Classic mode. However, Speed mode has some additional gameplay features tailored to the Speed experience.

  • Timer Bar: Each Speed mode game starts with one minute on the clock. The Timer Bar above the game board shows how much time you have remaining in your game.
  • Time Gems: As you play, special Time Gems marked with "+5" or "+10" drop into the board. Each Time Gem you match adds seconds to the Time Extension tank under the score display on the upper left corner of the screen. When the Timer Bar reaches zero, the stored time is added back to the Timer Bar allowing you to keep playing. Each time the Time Extender tank empties, unmatched Time Gems turn into Special Gems.
  • Score Multiplier: The Score Multiplier is displayed just below the score in the upper left corner of the screen. It begins at x1, and increases by one each time you empty the Time Extension tank. All moves made are enhanced by the Score Multiplier, so the longer you survive, the higher you push the Multiplier and the bigger your overall score grows.
  • Speed Bonus: If you make matches quickly enough in succession, you will earn a Speed Bonus, which is displayed in the upper left hand corner of the screen above your score. The Speed Bonus starts at 200 points and is added to the point total for each match as long as you keep matching quickly enough to maintain the bonus. As you continue to make fast matches, the Speed Bonus increases to a maximum value of 1000 additional points per match. If you falter for too long, the Speed Bonus resets to zero.
  • Blazing Speed: Once you have filled your Speed Bonus to +1000, you unlock the Ignition Meter. Keep making fast matches to fill it and activate Blazing Speed. While Blazing Speed is active, the board pulses orange, and every matched gem acts as a Flame Gem, exploding upon being matched. This is an excellent way to clear large areas of the board and pick up hard-to-get Time Gems.
  • Last Hurrah: When a game is over, you receive the Last Hurrah. During the Last Hurrah, all Special Gems are detonated and added to your final score. Any unmatched Time Gems remaining on the board also add to your final score.

Speed Mode point values are five times those of Classic mode; that is, a basic match scores 50 points in Classic, but 250 points in Speed.

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