I am unable to purchase a game, or my transaction cannot be completed:

Please provide a brief description of the issue, including the failed payment provider (SMS, Paypal or Wirecard) and the point of failure in the transaction process.

In case of SMS payment, please check any prepaid balance to make sure the purchase is possible and check to make sure that you have an active SIM inserted.

Also, please include your phone’s IMEI number.

The IMEI number of your phone can be found by pressing the “home” key on your phone, then accessing the “settings” tab, selecting “about phone” and, finally, clicking on “status.”

There you will see a tab marked “IMEI,” containing your number.

I am unable to access SMS payment:

Please make sure you have an active SIM card in the phone and that the remaining balance in any prepaid accounts is enough to facilitate the purchase.

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