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  • My game wants a license name and key.

Some of our older games used a license name and key combination for the registration process.  These games are: 

  • Alchemy for Mac
  • Atomica (PC)
  • Bejeweled for Mac
  • Big Money for Mac
  • Mummy Maze (PC/Mac)
  • NingPo MahJong (PC)
  • Noah's Ark (PC)
  • Seven Seas (PC/Mac) 
  • TipTop (PC)

If you are seeing a prompt for a license name and key combination in the registration process for any other game, you may have installed a free trial version from somewhere other than  Click here for instructions on uninstalling, then download the game from or your order confirmation receipt email.

To register any of the above titles:

  1. Click "Register Now" to register your game.
  2. Copy or type the Registration Name and Registration/License Code displayed in your Order Confirmation Email into the form when instructed.
  3. Click on the Register button to launch the online process. After validating your order, your game should be registered and unlocked for unlimited play.
  4. Return to your game to verify it is unlocked.
  5. Click "Continue" to play!

If you don't have the license name and key combination for your game, click here.

Need further help?
  • "<The game> has not been properly installed and will not work if you try to use it."

This installation error can be solved most simply by redownloading the installer and running it in Compatibility mode.  First, delete the downloaded installer file and restart your computer.   After the system restarts, download the file again, but make sure that instead of automatically running the installer, you instead save it to your desktop.

Follow the instructions below to activate Compatibility mode for the installer.

  1. Right-click the Desktop shortcut to your downloaded installer file.
  2. Click Properties.
  3. Click the Compatibility tab.
  4. Click the box marked "run this program in compatibility mode for:" and select an earlier version of Windows (e.g. Windows XP Service Pack 2).
  5. Click the box marked "run this program as an Administrator."
  6. Click ok.
  7. Run the installer.

If this does not resolve the issue, it is possible that your Windows Installer service is disabled. To check the settings and correct them if necessary, follow the steps below:

  1. Click on the Windows icon and type services.msc in the Search bar, then press Enter to launch the Services console.
  2. Right-click Windows Installer in the list of services, and select Properties.
  3. There is a drop-down menu labelled Startup type:.  If it is set to Disabled, please change it to Manual.  
  4. Click OK.
  5. Right-click Windows Installer again, and click Start.

Please try running your installer again with the Windows Installer service correctly enabled.

Need further help?
  • Error message: "Sorry, things aren't working out. It's not you. It's us."

This error indicates that the build of the game is out of date.  Please simply uninstall the game, then download it again from the link below to obtain the current version!

Plants vs. Zombies

Vacation Quest: Australia

Mystery P.I. The Curious Case of Counterfeit Cove


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