How to install a PC game from PopCap.com:

1. Find your game on the All Games page.
2. Select the game you want to download.
3. On the game page select the Try Free button.
4. Select Run to download the game.
5. Following the download, select Run and follow the installation instructions.
6. If you do not uncheck the "Launch game now" option, your game should start automatically.  Otherwise, launch the game by double clicking the icon on your desktop or locating and opening the icon in the Start Menu/All Programs/PopCap Games/<game name> folder.
7. Click the PLAY button to begin your free trial!  If you have already purchased the game, click here for instructions on registering to unlock the full version!

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Many of our games have levels that are "locked" when you begin to play. This is because they are either more difficult and require the level of proficiency in the game attained by playing through the earlier sections, or because they are meant as rewards for achievements earned in the other sections. The appearance of certain areas of the game as "Locked" does not indicate your game has not been successfully registered.

For instance, in Bookworm Adventures, only Adventure mode can be played at the start. Once you have completed Book 1 of the Adventure mode, you gain access to the Tome of Knowledge. After completing Book 2, the Mini-Games area is unlocked.

In Zuma, there are some layouts in Gauntlet mode that appear only as "?" because they cannot be played until the game has assessed the player's skill level as advanced enough. 

So enjoy the challenge, and hone your skills!  You'll find that the games open up one area after another, giving you the satisfaction of victory as well as the enticement of a new skill to learn, a new tool to wield, a new boss battle to WHOMP!  

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So you bought a new computer, or you're upgrading to a new Operating System, or reformatting your computer, and you don't want to have to start your games again from the beginning and lose awesome high scores and unlocked game modes?  No problem! We're more than happy to point you toward the files you'll want to save to carry over your userdata for the games.

The steps and file locations vary by Operating System as well as by game.  What you'll find below is going to be the most common set of instructions; if you don't find the files for some of your games by following these steps, please contact our Customer Support team for further assistance.

Windows XP

1. Click START
2. Click MY COMPUTER
3. Open the drive you installed the game to (most likely the Local Disk (C:)
4. Open PROGRAM FILES
5. Open POPCAP GAMES
6. Open [Game Name]
7. Please locate and save the USERS, PLAYERS, or USERDATA (saved game) folder

Windows Vista or 7

If you are using Windows Vista or 7, the file is in a different directory:

C:\ProgramData\PopCap Games\[game name]\[users, players, OR userdata]

If you're accustomed to Windows XP, then this might be a little hard to get used to, because there is still a directory called Program Files, and it still contains a subfolder called PopCap Games.  But on Vista & 7, only the game's operating files get stored there, not your user profile and saved game data.  That gets stored in a new directory called ProgramData, which is hidden by default.  In order to view and access these files, you will need to set your Folder Options to "Show Hidden Files and Folders."

If you do not find a folder called USERS, PLAYERS, or USERDATA, then the game you are looking for stores those files in a different directory.  Please contact Customer Support for game-specific instructions.

Now that I've found my saved game files, what next?

You'll want to save your users/players/userdata folder to a secure location like a flash drive or a writeable CD-ROM.  

Once you've installed the game on the new computer, the first step is simply to launch the game, create a user, and play for a minute or so.  This is important, because it ensures that your computer properly creates a game save folder in the right location.  Close the game, and then navigate to the game save directory just like before.  (Don't forget to "Show Hidden Files and Folders" on your new computer if it's Vista or 7!)

For instance, if you have installed AstroPop on Windows 7, navigate to:

C:\ProgramData\PopCap Games\AstroPop

If you have run the game briefly, you'll see a "users" folder has been created in this directory.  All you need to do now is Copy the "users" folder from your saved backup and Paste it into the AstroPop folder.  You'll be asked if you want to replace the existing files in that location (you do).

After the files are successfully pasted, you should be able to see your old user profile(s) and scores when you launch the game again!

Please note: Some games' save files are stored in non-standard locations. If you cannot locate your files using the instructions above, please contact us!

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Trouble registering your game?  The very simple steps below should get your game unlocked in no time!  

Note: This process only works in Internet Explorer.  

The game you are trying to register must be installed on your computer, but do not launch the game at this time. If it is running, please close it before proceeding.

1. Open Internet Explorer and click on the following link or copy/paste the link into your address bar - https://us.shop.popcap.com/popcap_gazoo/unlock/form
2. At the next screen, enter the Order Number from your order confirmation email (it will look something like this: POP123456789).
3. Click the GENERATE REGISTRATION CODE button.
4. There will be a large yellow button on the page, labeled REGISTER NOW. Click this button.
5. Then, launch your game from the shortcut icon on your Desktop. The game should now be registered, so it will open straight to the game without asking you to Register or Buy Now.

Enjoy your game!

If your game is not unlocked, or you receive an error message during the above process, please click the Contact Us button below and provide us with the following information so we can provide an alternative registration solution:

1. Exact details of what occurs including the wording of any error message you receive.
2. Your Operating System and Browser names and version numbers.
3. The name and version number of any anti-virus or firewall software you may have running on your machine (Click HELP and ABOUT on your software to obtain the name and version number).

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