Customer Support

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CD-ROM

Purchasing a CD-ROM

Where can I find PopCap Games on CD-ROM in Australia?

We are pleased to confirm that retail versions of the following games are available for purchase from retail stores in Australia: 

  • Bejeweled
  • Bejeweled 2
  • Bejeweled Twist
  • Bookworm Adventures
  • Bookworm
  • Chuzzle
  • Insaniquarium
  • Mystery P.I. The Lottery Ticket
  • Peggle
  • Zuma
You may purchase these games in the following stores and many other retail outlets: 
Enjoy your game!
 
Need further help?

What is a backup CD-ROM?

When you purchase a download game from PopCap.com, you may see the option to Add a Backup CD-ROM for your game.  A backup CD-ROM is a disk containing the downloadable installer file for your purchased game.  It will also contain several additional free trial versions for other PopCap titles.

Backup CD-ROMs DO:

  • Include the downloadable installer for the free trial version of your purchased product as well as several other PopCap titles.  
  • Require that you can access the Internet to complete the online registration process for your purchased game.
  • Save time/bandwidth if downloading large files is an issue for you!
  • Include a 50% off coupon code for a future purchase from PopCap.com!

Backup CD-ROMs DO NOT:

  • Allow you to install your game on computers without Internet access.  Registration is still required to unlock the full version of the game!

Don't see the option to add a backup CD-ROM?  This may be due to one of the following limitations:

  • Backup CD-ROMs are not available when purchasing a game bundle (several titles for a combined lower price).
  • Backup CD-ROMs are available in the United States and Canada only at this time due to shipping limitations (sorry--we're working on it!).  
  • Only the English language versions of the games are available on backup CD-ROM currently.  
  • Finally, not all games are available in this format.  You may have one or more games in your cart which would not be offered on backup CD-ROM.

Can I order a backup CD-ROM for games I have purchased in the past?

No, backup CD-ROMs must be added to the cart at the same time the download version is purchased.  There is no way to order a backup CD-ROM after the fact.

If I order several titles at once, will I receive a backup CD-ROM for each game?

No.  If you place an order for more than one game title, they will all arrive on one disk.

After I receive my backup CD-ROM, where will I find the 50% off coupon code?

To obtain your 50% off coupon code, simply insert your backup CD-ROM. It is not necessary to run any of the installers in order to view the code. At the very top of the auto-run screen, you will see the coupon code displayed.

 
Need further help?

Where can I find PopCap Games on CD-ROM in Germany?

A wide selection of PopCap Games titles are available for purchase in Germany from a variety of locations. Please visit the website below to find a location near you:

http://www.rondomedia.de/about-us.html

If you require assistance with your CD-ROM purchase, please contact our publishing and distribution partner for assistance:

http://www.rondomedia.de/support.html

 
Need further help?

How to purchase a game from PopCap.com

PopCap.com has some of the greatest games on the planet!  If I didn't already own each and every one of them, I'd be buying some too!  Here's what you need to know in order to purchase a game from PopCap.com:

Free Trial Downloads are available for every PC and Mac title!

They're Free!  They're Trials!  They're Downloadable!

They're a great idea, and I'll tell you why:

  • You can play the game for an hour or a limited number of levels (the type of free trial depends on the game) before you buy it!  
  • You can try as many games as you like.  Try them all!
  • You can make sure the game works properly on your computer.  This is important, because not all computers are the same.  We recommend reviewing the System Requirements for each game, but there are so many variables between systems that it's just safest to try the game out first.  If you have any trouble running the free trial, click Contact Us below to reach our Customer Support Team for help!

So now that I've gotten you all excited about free trial downloads, go on back to the Games page, choose a game, and click Download on the game page to get started!  

No really, go ahead.  I'll wait!

(An hour passes during which you have fallen completely in love with a game...let's say Zuma.  I love Zuma.)

Hey, you're back!  And Zuma has you spellbound, eager to keep unlocking new temples and blasting balls?  I never doubted it for a minute.  So now, let's go on to the next step:

How to purchase a game from PopCap.com:

There are two equally simple ways to buy a game from PopCap.com.  One is through the downloaded free trial version you've been playing, and the other is through the website itself.  At any point during your free trial, click Buy Now in the game menu to instantly add the game to the Cart.  But since you're here on the site right now reading about this, let's assume you didn't do that yet and instead walk you through the website process.

Remember when I suggested going to the Games page, choosing a game, then clicking Download on that game's page?  I know you do, because that's how you found Zuma, and we never forget the way we meet a true love!  So let's go back to the game page now, where right under that Download button, you will see a very similar button called Buy Now.

Click that Buy Now button, and you will be taken to the Cart page, where you will see your game waiting in the Cart.

The Cart page offers you some choices, and we'll walk you through them briefly:

  • Do you have a coupon code or gift certificate?  If so, simply paste or type the code into the Add Coupon Code or Gift Certificate field and click Add.  
  • You may be shown the option to add a backup CD-ROM to your order.  (Wait--what's that?)  

When you're ready to proceed, just click Checkout! 

Next, it's time to enter your billing information and choose your preferred payment method (Wait--what are my options?).  Just enter your first name, last name, and the zip code associated with your billing address, then the email address where we should send your order confirmation receipt.  

If you're paying by credit/debit card, simply enter the card number, expiration date, and CVN.  If you prefer to use PayPal, click the radio button beside Pay by PayPal.  Whichever you choose, click Review Order to proceed.

If you are paying by credit or debit card, you will be taken to the final review order page.  Check that the information on the screen is all correct, then click Place Order.

If you are paying by PayPal, check that the information on the screen is correct, then click Proceed to PayPal.  You will be prompted to sign into your PayPal account.  If you do not have a PayPal account, you can create one at this stage.  If you prefer to go back and pay by credit card instead, you can click "Cancel and return to PopCap Games".  

Once you have signed into your PayPal account, click Continue.  You will return to your PopCap.com Shopping Cart and see a button labelled Complete Order.

That's it!  After you have placed your order, you will see your order confirmation page containing a download link for your game and the Order Number (POPID) you will need to register your game.  This information will also be sent to the email address you entered in the Cart.  

Enjoy your game!

 
Need further help?

What PopCap Games titles are available on CD-ROM at retail stores?

PopCap Games are available on CD-ROM in several countries as well as from many online retailers!  See below for titles and retail partners in the United States & Canada.  

For information on CD-ROMs in the following countries:
  • UK & Ireland, click here.
  • Australia, click here.
  • Germany, click here.
CD-ROMs at US & Canada retail locations may include the following games:
  • Amazing Adventures: The Lost Tomb *
  • Amazing Adventures: Around the World *
  • Amazing Adventures: The Caribbean Secret *
  • Amazing Adventures: The Forgotten Dynasty *
  • Bejeweled 
  • Bejeweled 2 
  • Bejeweled 3
  • Bejeweled Twist *
  • Bookworm 
  • Bookworm Adventures *
  • Chuzzle *
  • Escape Rosecliff Island
  • Escape Whisper Valley 
  • Escape the Emerald Star 
  • Feeding Frenzy 2 *
  • Insaniquarium *
  • Mahjong Escape: Ancient China *
  • Mystery P.I.: The London Caper 
  • Mystery P.I.: Lost in Los Angeles 
  • Mystery P.I.: The Lottery Ticket *
  • Mystery P.I.: New York Fortune *
  • Mystery P.I.: The Vegas Heist *
  • Mystery P.I.: Stolen in San Francisco
  • Mystery P.I.: The Curious Case of Counterfeit Cove *
  • Peggle 
  • Peggle Nights * 
  • Plants vs Zombies
  • Vacation Quest: The Hawaiian Islands 
  • Vacation Quest: Australia *
  • The Wizard's Pen *
  • Zuma 
  • Zuma's Revenge 
* indicates PC only 
 
PopCap Games products are available at the following (US) retail locations:

In Canada, please visit http://www.futureshop.ca

While we attempt to be thorough and stay as current as possible with this list, this may not be a complete list of retail locations, and inventory will vary based on the individual location. Please check your local store for details.
 
Some of these stores may have an international franchise operating in your country, and may stock the games, or be able to order them for you. Please check their local store website for details. 
 
Need further help?

Where can I find PopCap Games on CD-ROM in the UK & Ireland?

We are pleased to confirm that retail versions of the following games are available for purchase from retail stores in the UK and Ireland: 

  • Amazing Adventures: The Lost Tomb
  • Bejeweled 
  • Bejeweled 2
  • Bejeweled Twist
  • Bookworm
  • Bookworm Adventures
  • Chuzzle
  • Feeding Frenzy 2
  • Insaniquarium
  • Mahjong Escape: Ancient China
  • Mystery P.I.: The Lottery Ticket
  • Mystery P.I.: Vegas Heist
  • Peggle
  • Pizza Frenzy
  • Zuma
You may purchase these games in the following stores and many other retail outlets: 
 
UK: 
  • Curry’s
  • Woolworth’s
  • ASDA 
UK & Ireland:
  • Game
  • PC World
Online: 
The retail versions of our games DO NOT require internet connection to register and play the game. Simply insert the disc to install the game. We hope to add more titles and stores in the coming months. Enjoy your game!
 
Need further help?

I need help with a CD-ROM purchased in a store (Retail Version)!

I bought my game on retail CD-ROM, but it's asking me to register!

If you bought a game on CD-ROM from a retail store or site, there is no online registration process required.  If you are still seeing the Buy Now and Register prompts when you launch the game, that indicates you have a free trial version of that game installed on your computer. The free trial version will need to be uninstalled before you can install the full version from your CD-ROM.

For instructions on uninstalling a game, click here.

You may have noticed that there are several free trial versions included on your CD-ROM.  We hope you will enjoy those games for their free trial period.  If you want to unlock the full versions, please visit PopCap.com to place your order, or look for those games on CD-ROM at your favorite retailer!  

 
Need further help?

I'm having trouble installing the game on my retail CD-ROM.

If you bought a retail CD-ROM version of a game and are encountering errors when you try to install, we suggest the following steps:

1. Uninstall any previous instance of the game on your computer.

If you have ever downloaded a free trial version of the same title from our site or any other, the previous installation is probably getting in the way of your current installation procedure.  For instructions on uninstalling a game, click here.

2. Try running the installer in Compatibility mode.

(If you are on a Mac, skip to step 4!)

Click here for instructions on Compatibility settings.  To set the Compatibility options for the installer before running it:

  1. With the disk in your CD-ROM drive, click the Start/Windows menu, then My Computer
  2. Right-click on your CD-ROM drive, and select Open
  3. Open the file called "installers"
  4. Right-click the installer for your game (e.g. Bookworm Setup, Peggle Setup, etc.)
  5. Follow the Compatibility troubleshooting instructions for your version of Windows.

3. If you receive the error message "install is corrupted:"

  1. Uninstall your game using the game's uninstall tool.
  2. Restart your PC.
  3. Reinstall your game.
  4. Uncheck the box that says "Launch game now" and select done.
  5. Launch your game using the shortcut on your desktop.

4.  If you are still having trouble:

Please click Contact Us below, and include the following information:

  • Title of the game
  • Error message received or description of difficulty encountered
  • Operating System of the computer you were trying to install on if it is different from the computer you are using to contact us
 
Need further help?

My Global Star CD-ROM with Bejeweled and Alchemy won't install.

We would like to replace this CD-ROM with a download version of these games. Please click Contact Us and provide the following information for a new order:

  • Your first and last name
  • Your address
  • Your email address
  • Date and place of purchase
  • UPC code - you may find this on the bar code on the packaging/case

We will create a new order for your games and send it to your email address.

 
Need further help?

I need help with a CD-ROM ordered on www.popcap.com!

My game registration didn't work!

Trouble registering your game?  The very simple steps below should get your game unlocked in no time!

Note: This process only works in Internet Explorer.  

The game you are trying to register must be installed on your computer, but do not launch the game at this time. If it is running, please close it before proceeding.

  1. Open Internet Explorer and click on the following link or copy/paste the link into your address bar - http://store.popcap.com/license.php
  2. At the next screen, enter the Order Number from your order confirmation email (it will look something like this: POP123456789).
  3. Click the GENERATE REGISTRATION CODE button.
  4. There will be a large yellow button on the page, labeled REGISTER NOW. Click this button.
  5. Then, launch your game from the shortcut icon on your Desktop. The game should now be registered, so it will open straight to the game without asking you to Register or Buy Now.

Enjoy your game!

If your game is not unlocked, or you receive an error message during the above process, please click the Contact Us button below and provide us with the following information so we can provide an alternative registration solution:

  1. Exact details of what occurs including the wording of any error message you receive.
  2. Your Operating System and Browser names and version numbers.
  3. The name and version number of any anti-virus or firewall software you may have running on your machine (Click HELP and ABOUT on your software to obtain the name and version number).
 
Need further help?

When will I receive the game I ordered?

If you have ordered a download game from PopCap.com, you can download, install, and register it immediately upon completing the purchase!  As soon as you finish the shopping cart process, you will be shown a copy of your order receipt right in your browser window.  From that page, you can download and install the free trial (if you have not already done so).  Your Order Number will also be displayed on that page, and that's all you'll need to register the game!

If your order included any physical products, such as a backup CD-ROM copy of your purchased game, please allow 7-14 days for delivery by USPS.  

If your order was completed more than 14 days ago, and you have not received your backup CD-ROM, please click Contact Us below to request assistance.  We can reship backup CD-ROMs within 90 days of the original order date.

 
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