Customer Support

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  • Need more information about PopCap Games on mobile phones?

Once it is installed, where can I find the game on my phone?

The location of the game depends on the type of phone. The game should be located in one of the following folders:

  • Games
  • Applications
  • Java Applications
  • My Content
  • Get It Now
  • Media Net
  • Fun Box

If you still cannot locate your game, please contact your cell/mobile phone carrier.

How do I save my progress in the game?

Your progress is automatically saved when you close the game.

I have changed mobile carriers, but I still have the same phone. Can I continue to play my game?

The game is stored on your phone and not on the SIM card. So if you have kept the same phone, you should be able to continue playing your game.

I have lost/replaced/changed my cell/mobile phone, how do I reinstate my game?

Please download the game again from your cell/mobile phone carrier's catalog.

I have deleted my mobile game - can I get it back?

Please download the game again from your cell/mobile phone carrier's catalog.

I have a question about the billing for my game.

Please contact your cell/mobile phone carrier.

I haven't received the link to download the game/the link does not work. What should I do?

Please contact your cell/mobile phone carrier.

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