Welcome to PopCap.com Customer Support. Have a nice day!
My code isn't working to purchase a game.
If you have purchased a card at a retail store for a PC/Mac download version of Bejeweled 3 or Plants vs. Zombies, you will have a code to enter on our site to complete your purchase. The code on the card appears in three sets of four digits, with spaces in between. However, when you enter the code on our site, please simply leave out the spaces. We're sorry for the confusion!
I purchased and registered the game, so why are some levels within the game still locked?
Many of our games have levels that are "locked" when you begin to play. This is because they are either more difficult and require the level of proficiency in the game attained by playing through the earlier sections, or because they are meant as rewards for achievements earned in the other sections. The appearance of certain areas of the game as "Locked" does not indicate your game has not been successfully registered.
For instance, in Bookworm Adventures, only Adventure mode can be played at the start. Once you have completed Book 1 of the Adventure mode, you gain access to the Tome of Knowledge. After completing Book 2, the Mini-Games area is unlocked.
In Zuma, there are some layouts in Gauntlet mode that appear only as "?" because they cannot be played until the game has assessed the player's skill level as advanced enough.
So enjoy the challenge, and hone your skills! You'll find that the games open up one area after another, giving you the satisfaction of victory as well as the enticement of a new skill to learn, a new tool to wield, a new boss battle to WHOMP!
When I buy a game from PopCap.com, how many times can I install it?
When you purchase a game from PopCap.com, it includes 5 licenses. This means you can download, install, and register the game up to 5 times or on up to 5 different computers (all computers must be of the same platform and must be capable of connecting to the Internet to complete the online registration process).
If you use up all your licenses due to reformatting or hardware replacement, please click Contact Us for assistance.
How to purchase a game from PopCap.com
PopCap.com has some of the greatest games on the planet! If I didn't already own each and every one of them, I'd be buying some too! Here's what you need to know in order to purchase a game from PopCap.com:
Free Trial Downloads are available for every PC and Mac title!
They're Free! They're Trials! They're Downloadable!
They're a great idea, and I'll tell you why:
- You can play the game for an hour or a limited number of levels (the type of free trial depends on the game) before you buy it!
- You can try as many games as you like. Try them all!
- You can make sure the game works properly on your computer. This is important, because not all computers are the same. We recommend reviewing the System Requirements for each game, but there are so many variables between systems that it's just safest to try the game out first. If you have any trouble running the free trial, click Contact Us below to reach our Customer Support Team for help!
So now that I've gotten you all excited about free trial downloads, go on back to the Games page, choose a game, and click Download on the game page to get started!
No really, go ahead. I'll wait!
(An hour passes during which you have fallen completely in love with a game...let's say Zuma. I love Zuma.)
Hey, you're back! And Zuma has you spellbound, eager to keep unlocking new temples and blasting balls? I never doubted it for a minute. So now, let's go on to the next step:
How to purchase a game from PopCap.com:
There are two equally simple ways to buy a game from PopCap.com. One is through the downloaded free trial version you've been playing, and the other is through the website itself. At any point during your free trial, click Buy Now in the game menu to instantly add the game to the Cart. But since you're here on the site right now reading about this, let's assume you didn't do that yet and instead walk you through the website process.
Remember when I suggested going to the Games page, choosing a game, then clicking Download on that game's page? I know you do, because that's how you found Zuma, and we never forget the way we meet a true love! So let's go back to the game page now, where right under that Download button, you will see a very similar button called Buy Now.
Click that Buy Now button, and you will be taken to the Cart page, where you will see your game waiting in the Cart.
If there's another game you're thinking about picking up, this is a great time to point out that any two or more games purchased at a time will get an automatic 20% discount! So feel free to go back to the main page (click the big red PopCap label at the top of the screen) and add some more games to your cart!
- Do you have a coupon code or gift certificate? If so, simply paste or type the code into the Add Coupon Code or Gift Certificate field and click Add.
When you're ready to proceed, just click Checkout!
Next, it's time to enter your billing information and choose your preferred payment method (Wait--what are my options?). Just enter your first name, last name, and the zip code associated with your billing address, then the email address where we should send your order confirmation receipt.
If you're paying by credit/debit card, simply enter the card number, expiration date, and CVN. If you prefer to use PayPal, click the radio button beside Pay by PayPal. Whichever you choose, click Review Order to proceed.
If you are paying by credit or debit card, you will be taken to the final review order page. Check that the information on the screen is all correct, then click Place Order.
If you are paying by PayPal, check that the information on the screen is correct, then click Proceed to PayPal. You will be prompted to sign into your PayPal account. If you do not have a PayPal account, you can create one at this stage. If you prefer to go back and pay by credit card instead, you can click "Cancel and return to PopCap Games".
Once you have signed into your PayPal account, click Continue. You will return to your PopCap.com Shopping Cart and see a button labelled Complete Order.
That's it! After you have placed your order, you will see your order confirmation page containing a download link for your game and the Order Number (POPID) you will need to register your game. This information will also be sent to the email address you entered in the Cart.
Enjoy your game!
How to uninstall a game.
Uninstalling games on Windows XP/Vista/7:
- Use the uninstall tool located in the game's folder (Start Menu/All Programs/PopCap Games/Product Folder).
- A dialog box may appear that has a marked checkbox and the text "Leave configuration and userdata". Unchecking the box will fully clear your game's data. Leaving the box checked should preserve game progress and scores. Click OK/YES.
Uninstalling games on Windows 8:
- Hover your mouse over the app you wish to uninstall, then right-click.
- In the menu that appears at the bottom of the screen, choose Uninstall.
Uninstalling games on a Mac:
- Drag the application to the TRASH
Help with the new Mac OS 10.8 or Mountain Lion
A new Mac OS has been released, and we've tested our games to make sure there are no known compatibility issues, so it should be smooth sailing for the most part!
There is only one issue that may arise, regarding the new feature known as Gatekeeper. Gatekeeper is a security feature designed to prevent you from unintentionally opening unknown software. It looks for all programs to be identified in a unique way, and we are working on implementing that identification. That means that for the moment, PopCap titles are going to be unrecognized by Gatekeeper, and it will not allow them to launch automatically.
This is a simple matter that will be resolved as soon as possible with new updates to our games, but until we are able to release the updated downloads, there is a very simple workaround!
To launch your PopCap titles on Mountain Lion, simply use the Ctrl button on your keyboard when you click on the game (this is the same as right-click, if you have a two-button mouse), and select Open in the menu that appears. You will be prompted to confirm that you want to launch this program, so click Open on that dialog box.
Your game should then launch normally! There will be updated downloads available as soon as possible to allow Gatekeeper to recognize the games automatically. Thank you for your patience!
Where can I get the Peggle Nights Bonus Level packs?
There are three packs of Bonus Levels available for Peggle Nights (PC/Mac):
|Holiday||Download for PC||Download for Mac|
|Spring||Download for PC||Download for Mac|
|Art Contest||Download for PC||Download for Mac|
Simply download the files and run the installers! (You must already have Peggle Nights installed in order to install the Bonus Levels.)
If you are running the free trial version of Peggle Nights, you will have only partial access to the Bonus Levels, just as with the standard game.
Can I save my game progress when I reinstall my game on Mac?
So you bought a new computer, or you're upgrading to a new Operating System, or reformatting your computer, and you don't want to have to start your games again from the beginning and lose awesome high scores and unlocked game modes? No problem! We're more than happy to point you toward the files you'll want to save to carry over your userdata for the games.
Your game's save file should be in the following location:
Mac OS Snow Leopard or earlier
Your User Name/Library/Application Support/PopCap/Game Name
When you transfer this file to the new computer, make sure to place the file back into the same directory.
Mac OS Lion 10.7 and later
The save file location is the same as listed above, but on Lion, this directory is hidden by default, so you will need to take a couple of extra steps to access it:
- Open the Finder and click on “Help” at the very top of your screen.
- Type in “Library” and click on the Library folder that shows up.
- Locate the folder Application Support/PopCap/Game Name
Once you have found this folder, you should see a sub-folder with a name like USERS, PLAYERS, or USERDATA. This is the folder you will want to save to a secure location such as a flash drive or burnable CD-ROM. You can also email them to yourself as attachments.
To port your progress back into the game:
- Locate your saved user data folder and drag it to your Desktop.
- Launch and play the game briefly to ensure the filepath is created again.
Locate the Library/Application Support/PopCap/Game Name
folder using the OS-specific instructions above.
Copy the contents of your saved user data folder into the user data folder at that location. It may ask if you want to replace existing files in the destination directory. Click on "Replace" for all files.
Please note: Some games' save files are stored in non-standard locations. If you cannot locate your files using the instructions above, please contact us!
How to install/download
How to install a game!
How to install a Mac game from PopCap.com:
- Find your game on the All Games page.
- Select the game you want to download.
- On the game page select the Try Free button to download the game.
- Following the download, follow the installation instructions.
- Upon completion of installation, launch the game to play.
- Click the PLAY button to begin your free trial! If you have already purchased the game, click here for instructions on registering to unlock the full version!
I'm having trouble downloading a game.
If you're having trouble downloading a game from PopCap.com, there are some very simple suggestions that resolve most issues.
1. Download only one file at a time.
This wasn't usually an issue on Windows XP; you could download as many files at a time as your Internet connection could handle. But starting with Windows Vista, you may have noticed that it's harder to run multiple simultaneous downloads. So our simplest suggestion is just to take your time and let one download complete before you start another!
3. Restart your browser.
Computer programs often need a little mini-reboot to get back on track.
4. Try a different browser.
This sounds like voodoo, but it's not. Sure, browsers all do the same stuff, so it's easy to think of them as equivalent, so why would using one instead of another make a difference? Well, in this case, each browser stores its downloads, temp files, cache, etc. in a different destination folder. So maybe one of those folders is full? Or you started the download earlier and there's already a partial file with that same name? Just using a different browser can bypass all this little stuff.
5. Restart your computer.
This is just always a good idea if something seemingly simple isn't working quite right. It's so obvious, even I sometimes overlook it in the troubleshooting process. And then, 90% of the time, it turns out to be the answer.
6. Add PopCap.com to your "safe" or "trusted" site list for your Firewall and Anti-Virus.
If your security settings are preventing you from downloading, you may need to add us to your exceptions list. Please refer to your security software's help articles for instructions on adding safe/trusted sites.