Customer Support

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PopCap Games User Accounts

PopCap Games User Accounts

  • How do I view my online Order History?

If you would like to locate your previous orders made on PopCap.com, please log into or create a PopCap User Account.

  1. Click here to sign into your account..
  2. If you have a PopCap User Account already, enter your email address and password to Sign In.
  3. If you have any orders associated with your user account, you will now be taken directly to your order history!
  • If you do not yet have a User Account, enter your name and email address, then enter your chosen password in both fields and click Create my account.
     
  • Alternatively, you can also choose to use Facebook Connect for your login.  Click the blue Connect with Facebook button to initiate that process. (This option may not be visible based on your browser settings.)

A game I purchased doesn't appear in my order history -- where is it?

Your order history only displays the orders placed on PopCap.com that are associated with your user account and current email address.  If you placed orders using this same email address but prior to creating the user account, they may not appear.  Please contact Customer Support for assistance with retrieving any orders you do not see online.  

If you have placed orders on PopCap.com using multiple email addresses:

Click Contact Us below, and be sure to include any information that will help us locate the orders.  Typically, if you know the exact email addresses used on all your past orders, that should be all we need, but if you're not sure about the email addresses, make sure to include the first and last name on the orders and if possible the zip code associated with your billing address.  If you know the names of the games you're not seeing on your account currently, that lets us know what we're looking for!

If you have ordered PopCap Games from other websites/companies:

Unfortunately, there is no way we can add those to your PopCap.com order history. We don't have access to our partners' order databases and cannot retrieve any order information from them.

What does "Licenses" mean?

This is the number of licenses or registrations left on your game order. All games start out with 5 licenses. Whenever you register your game on a new or reformatted computer, you will use one license. If you use up all of your licenses due to regular reformatting, don't worry, we can issue some more!  Please click Contact Us below to request assistance.

Need further help?
  • I can't sign on to my PopCap.com user account!

We endeavor to keep things simple with accessing your PopCap.com user account, but if problems do arise, the basic troubleshooting steps below should help get you back on track!

Can't sign in to your PopCap User Account?

Start at the top: are you sure you're entering the right email address and password?  It's so easy to lose track of which email address you used on which website, and the need for unique passwords on every site makes it even harder.  There are all kinds of great programs available for securely storing usernames and passwords; I would be lost without that kind of help!  

Also, don't forget that passwords are case-sensitive, so check that your CAPS LOCK is not turned on. 

If you are still unable to access your account, you can reset your password. You will need to be able to receive mail to the email address used when you created your account.  If you no longer have access to that email inbox, please simply create a new user account with your current email address, then contact Customer Support for assistance locating your order history.

How to reset your password:

There are two ways to change your password, the first while you are logged into your account, the second if you cannot remember your password and cannot access your account.  

If you are already logged in, simply click Edit beside Contact Information while signed into your Account page.  Check the box beside "Change Password" to advance to the next step.  You will need to re-enter your current password here as well.

If you are unable to sign in:

  1. Click here to sign into your user account.
  2. Click the Forgot your password? link above the Sign in button.
  3. Enter the email address used to register your account, then click the Continue button.
  4. Check your email inbox for an email from PopCap Customer Service titled Password Reset Confirmation for <your name>. Click on the link in the email to change your password. 
    Note: If you use spam-filtering technology on your email, be sure to add us to your address book so you can receive your Account Activation email from PopCap Games. Add this address to your list: sales@no-reply.popcap.com. If you do not receive our email, please check your spam or junk mail folder as the email may be detained in error. 
  5. A new browser window will open (you will need to be connected to the Internet). Enter your new password, then reenter it to verify.
  6. Click the Reset a password button.

How to log out of your account:

To sign out of your account, simply click on Sign Out either at the top right corner or beside your name on the account info page.

Need further help?
  • Customer Data Deletion Request

To delete your personal information from PopCap, please click Contact Us below and state your request in writing. We will reply to establish your identity and obtain additional information about you to assist us in handling your request. You agree that we can contact you at the email address you provide on our contact form.

Please note, requesting data deletion is a final act that cannot be reversed. Once you make this request, your full history with PopCap will be erased. That means that your games cannot be downloaded or installed again without repurchasing, and any PopCap games you play on Facebook will lose your history, progress, and earned or purchased currency. Once we delete your personal information, you no longer will be able to play any PopCap Social Networking Services Applications, such as our games on Facebook. Further, PopCap may not be able to provide certain features of downloaded games once we've deleted your information.

If you ever need assistance with any PopCap game, we will not be able to assist you once your information has been deleted.

Need further help?
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