Welcome to PopCap.com Customer Support. Have a nice day!
PopCap Games User Accounts
PopCap Games User Accounts
How do I view my online Order History?
If you would like to locate your previous orders made on PopCap.com, please log into or create a PopCap User Account.
- Click on My Account (top right corner of the page).
- If you have a PopCap User Account already, enter your email address and password to Sign In.
- If you have any orders associated with your user account, you will now be taken directly to your order history!
If you do not yet have a User Account, enter your name and email address, then enter your chosen password in both fields and click Create my account.
- Alternatively, you can also choose to use Facebook Connect for your login. Click the blue Connect with Facebook button to initiate that process.
A game I purchased doesn't appear in my order history -- where is it?
Your order history only displays the orders placed on PopCap.com that are associated with your user account and current email address. If you placed orders using this same email address but prior to creating the user account, they may not appear. Please contact Customer Support for assistance with retrieving any orders you do not see online.
If you have placed orders on PopCap.com using multiple email addresses:
Click Contact Us below, and be sure to include any information that will help us locate the orders. Typically, if you know the exact email addresses used on all your past orders, that should be all we need, but if you're not sure about the email addresses, make sure to include the first and last name on the orders and if possible the zip code associated with your billing address. If you know the names of the games you're not seeing on your account currently, that lets us know what we're looking for!
If you have ordered PopCap Games from other websites/companies:
Unfortunately, there is no way we can add those to your PopCap.com order history. We don't have access to our partners' order databases and cannot retrieve any order information from them.
What does "Licenses" mean?
This is the number of licenses or registrations left on your game order. All games start out with 5 licenses. Whenever you register your game on a new or reformatted computer, you will use one license. If you use up all of your licenses due to regular reformatting, don't worry, we can issue some more! Please click Contact Us below to request assistance.
I need help locating order information for games I have purchased from PopCap.com.
If you're trying to install or register a game you bought from PopCap.com, but you no longer have the email receipt, there are a couple of simple ways to retrieve the information you need!
If you have changed email addresses, or you don't see some orders in your History, click Contact Us below for help. Here's the information that will be most helpful to our Customer Support team in looking for your orders:
(Don't worry--we don't expect you to have all of this information! But as many of the following details as you can provide will help us help you faster!)
- First and Last name associated with the order
- Zip code associated with the billing address
- A general timeframe for when you made the purchase
- What game title(s) you are looking for
- Any email addresses you may have used when you placed the order(s)
- Whether you paid by credit/debit card or PayPal or got the game with a coupon code/promotional offer/gift certificate
I can't sign on to my PopCap.com user account!
We endeavor to keep things simple with accessing your PopCap.com user account, but if problems do arise, the basic troubleshooting steps below should help get you back on track!
Can't sign in to your PopCap User Account?
Start at the top: are you sure you're entering the right email address and password? It's so easy to lose track of which email address you used on which website, and the need for unique passwords on every site makes it even harder. There are all kinds of great programs available for securely storing usernames and passwords; I would be lost without that kind of help!
Also, don't forget that passwords are case-sensitive, so check that your CAPS LOCK is not turned on.
If you are still unable to access your account, you can reset your password. You will need to be able to receive mail to the email address used when you created your account. If you no longer have access to that email inbox, please simply create a new user account with your current email address, then contact Customer Support for assistance locating your order history.
How to reset your password:
There are two ways to change your password, the first while you are logged into your account, the second if you cannot remember your password and cannot access your account.
If you are already logged in, simply click Edit beside Contact Information while signed into your Account page. Check the box beside "Change Password" to advance to the next step. You will need to re-enter your current password here as well.
If you are unable to sign in:
- Click on the My Account button (top right corner of the page).
- Click the Forgot your password? link above the Sign in button.
- Enter the email address used to register your account, then click the Continue button.
Check your email inbox for an email from PopCap Customer Service titled Password Reset Confirmation for <your name>. Click on the link in the email to change your password.
Note: If you use spam-filtering technology on your email, be sure to add us to your address book so you can receive your Account Activation email from PopCap Games. Add this address to your list: firstname.lastname@example.org. If you do not receive our email, please check your spam or junk mail folder as the email may be detained in error.
- A new browser window will open (you will need to be connected to the Internet). Enter your new password, then reenter it to verify.
- Click the Reset a password button.
How to log out of your account:
To sign out of your account, simply click on Sign Out either at the top right corner or beside your name on the account info page.
What happened to the Passport program?
We really enjoyed our Passport program, but we've got even bigger and better plans in the works, so we've wiped the slate to make way for the future! (Trust us, you'll love it--we've got 77 code monkeys at 77 keyboards all day long doing nothing but coming up with ways to make PopCap.com the greatest place anyone ever went for games! No really, better than the carnival, better than the arcade, better than the bowling alley...and that's saying something!)
So for now, your Passport account has become a good old PopCap.com User Account, just like in the days of yore. You can still view your order history online and download your games from easy-to-access links. Best of all, we're not cancelling your Passport discounts. Just make sure you are signed into your account before you make your purchase, and you'll continue to ride the Chuzzle Bus, the Lexpress, or Air Bjorn!
But wait--it gets better! Our current discount program applies to all purchases of two or more games at a time, regardless of your past involvement in the Passport program. Any two or more games purchased together will automatically receive a 20% discount!
I posted in the forum. How will I know when someone replies?
If you want to make sure you are notified of all replies to your posts, you can make the following update to your profile settings:
- Click on "My Profile" at the top of the page
- Click "General Settings" under "My Account" on the left hand side of the page
- Under "Messaging & Notification" you will see "Default Subscription Mode"
- Click on the drop-down menu to select your preferred subscription mode. You can choose to be notified of replies to posts you have made either on the page only or through email notifications.
How to create an account for the PopCap forums
A Facebook account is required to create a PopCap forums user profile. At the upper right corner of the forums homepage, you should see a blue button that reads "f Connect." However, some browsers may have settings that prevent this button from displaying. If you do not see a button that invites you to connect to Facebook from the PopCap forums homepage, please visit this alternate page to create your account:
Can I change my username for the forum?
After creating your forum user account, there is no way to go back and edit your username. Please contact the forum moderators for assistance, and we will be happy to make the change for you.
I posted in the forum but my thread is gone!
In most cases, your thread has not been deleted but simply moved. When multiple threads are created that all pertain to the same subject, we merge them together for clarity. We strongly recommend when you come to the forum that you start by looking over the existing threads to see if your issue is already being discussed. Then you can simply add your comment to the ongoing discussion rather than starting a new thread.
If you come back and cannot find the thread you started, try clicking on your username and choosing "View Forum Posts." This will bring you to a list of your previous posts, and you can click on the thread your post was moved to.
Best of all, your question may already have been answered within that thread! That's another reason we recommend looking for existing threads before asking your question.
There are, of course, reasons we may have actually deleted a post or thread. Please try to keep the tone and language of your posts civil, polite, and all-ages appropriate to avoid the risk of deletion.