We endeavor to keep things simple with accessing your PopCap.com user account, but if problems do arise, the basic troubleshooting steps below should help get you back on track!

Can't sign in to your PopCap User Account?

Start at the top: are you sure you're entering the right email address and password?  It's so easy to lose track of which email address you used on which website, and the need for unique passwords on every site makes it even harder.  There are all kinds of great programs available for securely storing usernames and passwords; I would be lost without that kind of help!  

Also, don't forget that passwords are case-sensitive, so check that your CAPS LOCK is not turned on. 

If you are still unable to access your account, you can reset your password. You will need to know the email address used when you created your account. 

How to reset your password:

There are two ways to change your password, the first while you are logged into your account, the second if you cannot remember your password and cannot access your account.  

If you are already logged in, simply click Edit beside your Password on your Account page.

If you are unable to sign in:

1. Click on the Sign In link (top right corner of the page).
2. Click the Forgot your password? link above the Sign in button.
3. Enter the email address used to register your account, and reenter it to verify, then click the Continue button.
4. Check your email inbox for an email from PopCap Customer Service titled Reset your PopCap Games Account Password. Click on the link in the email to change your password. 
   Note: If you use spam-filtering technology on your email, be sure to add us to your address book so you can receive your Account Activation email from PopCap Games. Add this address to your list: salessupport@popcap.com. If you do not receive our email, please check your spam or junk mail folder as the email may be detained in error. 
5. A new browser window will open (you will need to be connected to the Internet). Enter your email address and new password, then reenter it to verify.
6. Click the Change my password button.

How to reset your password if your email address has changed:

Please click the Contact Us button below to mail Customer Support, and request that your password be reset. You should provide the following information so we can locate and verify your account:

• First and Last name
• Email address used to create account (if there are multiple possibilities, please list any you can recall)
• Billing Address
• Telephone Number
• Last 4 numbers of your Credit/Debit Card OR Your last PopCap/PayPal Transaction ID

We will verify that we are dealing with the account holder, reset your password, and reply with the new, temporary password. We recommend that you reset your password immediately upon sign in.

How to change the email address associated with your account:

1. Sign in with the email address originally used to create the account.
2. You will be taken to your PopCap Games Account page.
3. Click on the Edit link beside Email Address.
4. Enter your new email address and click on the Save button.

Note: If you change your email address, you will have to activate your account again. This is a security measure.

How to log out of your account:

To sign out of your account, simply click on Sign Out at the top of your My PopCap Games Account page.

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