Billing & Purchasing
Billing & Purchasing
The PopCap edition of Humble Bundle
If you purchased the PopCap Games Humble Bundle, we thank you for supporting this great charitable organization and congratulate you on your superb taste in games! This edition of the Humble Bundle is delivered through Origin or Steam, so you will first want to sign into (or create) your account and download the games manager as needed.
Haven't received your codes for your Humble Bundle purchase? Click here!
Need help redeeming your codes in Origin? Click here!
For help with Steam, click here!
Finally, if you have any questions about the games themselves, you can click Contact Us below.
Do you have a gift certificate from PopCap?
PopCap no longer directly offers games for download or purchase. However, the full value of your gift certificate can now be redeemed with our partner, Origin!
Please visit Origin to get started by creating a free user account. Then contact their Support team to request assistance with adding your PopCap.com gift certificate balance to your new Origin account.
Then, look over the hundreds of games offered through Origin! The hardest part will be choosing between them all!
PopCap.com is no longer a sales website.
PopCap is no longer offering games for purchase directly from our website. We have partnered with many great companies to offer our games on a variety of platforms and will continue to do so. The decision to stop selling our own games from our own website allows us to devote all of our energy and resources to making games!
Looking for sites that offer our PC or Mac download games? We are happy to recommend our partners!
For Mac games, visit Origin or the Mac Store.
What should I expect when downloading my first game from Pogo?
When you install a game from Pogo, you will also install the Pogo Game Manager. Both the game and the Game Manager will create icons on your Desktop. You can launch any game directly from its icon, but you can also launch the Game Manager to view all your installed games in one place. The Game Manager must be installed on your computer in order to play any game from Pogo. Uninstalling the Game Manager will also cause all games downloaded from Pogo to stop working.
The Game Manager installer will also offer you an optional feature called the iWin Toolbar. This is not required in order to run the Game Manager itself or any of the games you choose to download from Pogo. It is a feature that helps you to stay informed of new games, special offers, and updates from Pogo and iWin. If you choose to try it out, you are free to disable or uninstall it at any time thereafter. To disable it, click the X to the left of the toolbar. It can be uninstalled via Windows Control Panel.
How to register a game!
If you have a game purchased directly from PopCap.com, please follow the simple steps below to register and unlock the full version from your downloaded free trial. Registration is a simple process that shouldn't take more than a minute. All you need is a live Internet connection and your PopCap Games Order Number.
To register your game:
- Launch the installed free trial version.
- On the launch screen, you will see the options to Play or Buy Now, as well the prompt that reads "Already purchased this game?" OR "Already Purchased? Enter Info."
- Click on the "Already purchased" option.
- You will be prompted to enter your Order Number. (It looks something like POP123456789 and can be found in your order confirmation email.)
- Click the Register button.
- A browser window should open and connect you to our site. Wait until you see the successful registration confirmation message appear in the browser, displaying your registration key.
- There will be a large yellow button on the page, labelled Register Now. Click this button.
- Then, minimize the browser to see the free trial launch window again, which should now have a button that reads "Continue." Click that button to start playing your game!
If the instructions above did not successfully register your game:
- If you are having difficulty with any online processes, it's always a good idea to clear your browser cache and cookies and try again. Click here for instructions.
- Another possible block to the registration process may be your firewall or virus scanner. We recommend you add our site to your list of "Safe" or "Trusted" Sites for your browser, firewall and virus scanners. Please refer to your software's help articles regarding adding safe/trusted sites.
Your order number doesn't look like POP123456789? Or you only have a registration key instead of an order number? Click here for more information.
Your game is asking for a license name and key combination rather than an Order Number? Click here.
If you are having trouble registering games on a Mac, please click Contact Us.
I have not received my order confirmation email, but I was charged for the game!
If you placed an order on PopCap.com and have not received an email confirmation of your purchase but have confirmed that a transaction was processed with your bank, credit card company, or PayPal, please do not repeat the purchase process. Though email receipts are typically sent instantly, it is possible for delays to occur due to high traffic on the site. It is also possible that our email may have been sent to your spam or junk folder, or that you use multiple email addresses and may be checking a different one than you used to make the purchase. Please check all your email accounts and the spam folders for each.
If you cannot locate your order receipt email, please click Contact Us below, and include as much of the following information as you can:
- Title of the game(s) ordered
- Email address used
- First and Last Name
- Zip Code
- Whether you used a credit/debit card or PayPal
- If you paid by PayPal and have received an email confirmation from them, what is the Transaction ID they sent you?
PopCap Games User Accounts
I can't sign on to my PopCap.com user account!
We endeavor to keep things simple with accessing your PopCap.com user account, but if problems do arise, the basic troubleshooting steps below should help get you back on track!
Can't sign in to your PopCap User Account?
Start at the top: are you sure you're entering the right email address and password? It's so easy to lose track of which email address you used on which website, and the need for unique passwords on every site makes it even harder. There are all kinds of great programs available for securely storing usernames and passwords; I would be lost without that kind of help!
Also, don't forget that passwords are case-sensitive, so check that your CAPS LOCK is not turned on.
If you are still unable to access your account, you can reset your password. You will need to be able to receive mail to the email address used when you created your account. If you no longer have access to that email inbox, please simply create a new user account with your current email address, then contact Customer Support for assistance locating your order history.
How to reset your password:
There are two ways to change your password, the first while you are logged into your account, the second if you cannot remember your password and cannot access your account.
If you are already logged in, simply click Edit beside Contact Information while signed into your Account page. Check the box beside "Change Password" to advance to the next step. You will need to re-enter your current password here as well.
If you are unable to sign in:
- Click here to sign into your user account.
- Click the Forgot your password? link above the Sign in button.
- Enter the email address used to register your account, then click the Continue button.
Check your email inbox for an email from PopCap Customer Service titled Password Reset Confirmation for <your name>. Click on the link in the email to change your password.
Note: If you use spam-filtering technology on your email, be sure to add us to your address book so you can receive your Account Activation email from PopCap Games. Add this address to your list: firstname.lastname@example.org. If you do not receive our email, please check your spam or junk mail folder as the email may be detained in error.
- A new browser window will open (you will need to be connected to the Internet). Enter your new password, then reenter it to verify.
- Click the Reset a password button.
How to log out of your account:
To sign out of your account, simply click on Sign Out either at the top right corner or beside your name on the account info page.
I already purchased one version of a game; can I get a discount on an alternate platform version?
We love that you want to play our games in multiple forms, and that's why we keep making multiple versions! However, we are unable to provide discounts or promotional codes for use on our partner websites or at retail stores.
I am unhappy with my purchase; how do I get a refund?
If, despite best attempts to resolve a problem through troubleshooting and investigation, we are unable to resolve an issue, we will replace the game title with another or refund the game within 90 days of purchase where applicable. (Refunds are possible for up to 60 or 90 days of the order, depending on your payment type). This applies to purchases made on www.popcap.com only. We cannot refund an order placed with an Affiliate Partner or other portal site.
If you are experiencing a problem with a CD-ROM version purchased in a retail store, please return it to the store for replacement.
I have a question about a charge to my credit/debit card or PayPal account.
If you see unfamiliar or incorrect charges listed on your account, please click Contact Us below to ask our Customer Support team for assistance.
Order Information (My Games)
Affiliate sites which also sell PopCap Games products
PopCap Games are also sold by a number of affiliate partner sites. If you have purchased one of our titles from any site other than PopCap.com, we will not be able to locate your order information. Please contact the relevant partner's support team for assistance. Below is a list of many affiliate sites which carry our games as well as direct links to their support pages.
What is the difference between an Order Number and a Registration Key?
When you place an order for a game, you will receive an Order Number. It should start with POP followed by a series of numbers. This is what you will use to register your game. When you successfully register your game, you will receive a unique Registration Key. The Registration Key will take the form of a series of numbers and letters.
Please note that the Registration Key is valid for use only with the computer that generated it; it cannot be used on another computer to register the game. Also, major changes to your system (such as reformatting your hard drive or replacing hardware components within your computer) will invalidate a registration key. You will need to use your original Order Number to generate a new Registration Key if you reinstall the game on a reformatted computer or on a second computer in your home.
Lost your Order Number? Click here for help finding order information!
I need help locating order information for Mac download games I purchased from PopCap.com.
If you're trying to install or register a Mac game you bought from PopCap.com, but you no longer have the email receipt, there are a couple of simple ways to retrieve the information you need!
Have you created your PopCap.com user account? If so, you have the option to view your Order History.
If you don't have an account, have changed email addresses, or don't see some orders in your History, click Contact Us below for help. Here's the information that will be most helpful to our Customer Support team in looking for your orders:
(Don't worry--we don't expect you to have all of this information! But as many of the following details as you can provide will help us help you faster!)
- First and Last name associated with the order
- Zip code associated with the billing address
- A general timeframe for when you made the purchase
- What game title(s) you are looking for
- Any email addresses you may have used when you placed the order(s)
- Whether you paid by credit/debit card or PayPal or got the game with a coupon code/promotional offer/gift certificate
How do I view my online Order History?
If you would like to locate your previous orders made on PopCap.com, please log into or create a PopCap User Account.
- Click here to sign into your account..
- If you have a PopCap User Account already, enter your email address and password to Sign In.
- If you have any orders associated with your user account, you will now be taken directly to your order history!
If you do not yet have a User Account, enter your name and email address, then enter your chosen password in both fields and click Create my account.
- Alternatively, you can also choose to use Facebook Connect for your login. Click the blue Connect with Facebook button to initiate that process. (This option may not be visible based on your browser settings.)
A game I purchased doesn't appear in my order history -- where is it?
Your order history only displays the orders placed on PopCap.com that are associated with your user account and current email address. If you placed orders using this same email address but prior to creating the user account, they may not appear. Please contact Customer Support for assistance with retrieving any orders you do not see online.
If you have placed orders on PopCap.com using multiple email addresses:
Click Contact Us below, and be sure to include any information that will help us locate the orders. Typically, if you know the exact email addresses used on all your past orders, that should be all we need, but if you're not sure about the email addresses, make sure to include the first and last name on the orders and if possible the zip code associated with your billing address. If you know the names of the games you're not seeing on your account currently, that lets us know what we're looking for!
If you have ordered PopCap Games from other websites/companies:
Unfortunately, there is no way we can add those to your PopCap.com order history. We don't have access to our partners' order databases and cannot retrieve any order information from them.
What does "Licenses" mean?
This is the number of licenses or registrations left on your game order. All games start out with 5 licenses. Whenever you register your game on a new or reformatted computer, you will use one license. If you use up all of your licenses due to regular reformatting, don't worry, we can issue some more! Please click Contact Us below to request assistance.
I need help locating order information for PC download games I purchased from PopCap.com.
PopCap no longer directly offers games for download. However, your games can now be obtained through our partner!
Visit our partner site, Pogo, and choose Submit a Ticket to get started. You will be prompted to create a user account or login to an existing Pogo support account.
In the drop-down menu labelled Department for Assistance, be sure to select PopCap Download Games Support. Provide as much detail as you have regarding your purchase history.
In order to receive your games, you will first download the game delivery software (Game Manager). Click here to learn more about the Pogo Game Manager.