If you're having trouble downloading a game from PopCap.com, there are some very simple suggestions that resolve most issues.

1. Download only one file at a time.

This wasn't usually an issue on Windows XP; you could download as many files at a time as your Internet connection could handle.  But starting with Windows Vista, you may have noticed that it's harder to run multiple simultaneous downloads.  So our simplest suggestion is just to take your time and let one download complete before you start another!

2. Clear your browser cache.

3. Restart your browser.

Computer programs often need a little mini-reboot to get back on track.  

4. Try a different browser.

This sounds like voodoo, but it's not. Sure, browsers all do the same stuff, so it's easy to think of them as equivalent, so why would using one instead of another make a difference? Well, in this case, each browser stores its downloads, temp files, cache, etc. in a different destination folder.  So maybe one of those folders is full?  Or you started the download earlier and there's already a partial file with that same name?  Just using a different browser can bypass all this little stuff.

5. Restart your computer.

This is just always a good idea if something seemingly simple isn't working quite right.  It's so obvious, even I sometimes overlook it in the troubleshooting process.  And then, 90% of the time, it turns out to be the answer.  

6. Add PopCap.com to your "safe" or "trusted" site list for your Firewall and Anti-Virus.

If your security settings are preventing you from downloading, you may need to add us to your exceptions list.  Please refer to your security software's help articles for instructions on adding safe/trusted sites.

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