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  • How to clear your browser cache & cookies

We have provided the basic steps for clearing your browser cache/cookies in most common browsers.  However, as you may have noticed, the basic steps for completing simple actions change all the time.  Software is constantly updated, and little details are altered each time. We strive to keep this updated whenever we notice the processes are changed and whenever a new browser or version is released.  If the steps for any particular browser are no longer quite what you see here, please simply check the Help menu for your browser to find the updated information.

Disclaimer: Clearing your cache may fix game issues, but may also result in the loss of automatically saved passwords and web page settings.

Internet Explorer 9 or 10:

  1. Launch your Internet Explorer browser.
  2. Click on the Tools icon at the top right corner of the browser window.
  3. Click Safety, then Delete Browsing History.
  4. Make sure Temporary Internet Files is selected.
  5. Click Delete.
  6. Close your browser and restart Internet Explorer.

Internet Explorer 8:

  1. Launch your Internet Explorer browser.
  2. Click on the Safety menu at the top of the browser.
  3. Click Delete Browsing History.
  4. Make sure Temporary Internet Files is selected.
  5. Click Delete.
  6. Close your browser and restart Internet Explorer.

Firefox for PC:

  1. Choose 'Tools' from the main menu (at the top of the Firefox window). 
  2. Click on 'Clear Recent History'
  3. In the drop-down menu "Time range to clear:" please select Everything.
  4. Select all the checkboxes other than 'Cookies,' 'Active Logins,' and 'Site Preferences.' 
  5. Click the 'Clear Now' button. 
  6. Your computer may take a minute or two to delete everything. 
  7. Now, close all Firefox windows and re-open Firefox again.

Firefox for Mac: 

  1. Launch your Firefox browser.
  2. Click on the Tools menu at the top of the screen and select Clear Recent History.
  3. In the drop-down menu "Time range to clear:" please select Everything.
  4. Click Clear Now.
  5. Close your browser window and restart Firefox.

Google Chrome:

  1. Click on the Customize menu icon (looks like three parallel lines) at the upper right.
  2. Scroll down to Tools, then to Clear browsing data in the Tools submenu.
  3. On the window that opens, you will see a checklist.  Please make sure Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site data, & Clear data from hosted apps are checked.  
  4. At the top of the window, select "the beginning of time" in the drop-down menu.
  5. Click the Clear browsing data button.

Safari for PC:

  1. Click on the Gear icon at the top of the Safari window.
  2. Select Reset Safari.
  3. Make sure "Empty the Cache" is selected. (Unselect any items you do not want to reset.)
  4. Click Reset.
  5. Close all Safari windows and relaunch Safari.

Safari for Mac: 

  1. Launch your Safari browser. 
  2. Click on the History menu at the top of the screen. 
  3. Click on Clear History from the drop-down menu. 
  4. Click Clear.
  5. Close your browser window and restart Safari.

Internet Explorer 7:

  1. Launch your Internet Explorer browser.
  2. Click on the Tools menu at the top of the browser.
  3. Click Delete Browsing History.
  4. Click Delete All.
  5. Close your browser and restart Internet Explorer.

Internet Explorer 5.x and 6.x: 

  1. Launch your Internet Explorer browser. 
  2. Click on the 'Tools' menu at the top of the browser. 
  3. Click on 'Internet Options' from the drop-down menu. 
  4. Click on the 'Delete Cookies' button. 
  5. Click on the 'Delete Files' button. 
  6. Click 'OK'. 
  7. Close your browser and restart Internet Explorer.
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