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Bejeweled Blitz on Android

Bejeweled Blitz on Android

  • Basic Troubleshooting for Android Games

1. Restart your device

If you are having trouble with a game on your Android device, please first try simply turning your device off and on again.  It's a cliche for a reason--it often does the trick!

2. Clear the app data and cache

You're often advised to clear your browser's cache, but on Android devices, you have the same ability with apps, and it's helpful in just the same ways.  Imagine a robot walking along a track, and it comes to an obstruction of some sort.  The robot doesn't have a way to change course and walk around; it's just going to keep bumping into the object.  If you clear the cache, you remove the blocker, and the robot can move forward again.

Open your device's Settings menu, and look for the app in question on the list of installed apps. Tap its name in the list to open the expanded menu.  There will be buttons labelled Clear Data and Clear Cache.  If you try Clear Cache, and it doesn't work, you can then try Clear Data.  If you try Clear Data first, it will clear the cache at the same time!  

3. Force-quit the app

When you've launched an app, it remains active in the background unless you manually close it.  This is great, because it lets the app load faster the next time you want to use it, but it can also cause problems.  Sometimes a program simply needs to be allowed to sleep a moment and wake back up.  

Open your device's Settings menu, and look for the app in question on the list of installed apps. Tap its name in the list to open the expanded menu.  Tap the Force Stop button to quit the app completely.

4. Force-quit other apps 

As we established above, the apps you launch will remain active in the background for faster loading.  But how many apps have you launched?  How many programs are still taking up processing power while you're not even using them?  If you're going on a hike, and you've packed your backpack with provisions, it will weigh you down some, but you need everything in there.  But what if you just threw your hiking gear into your laptop bag without taking out the computer first? You don't need a laptop on a mountain, and carrying it'll just slow you down.  

Go to the Settings menu.  In the Apps list, there is a tab labelled Running, which lists all currently active apps.  One at a time, you can view each app and hit Stop.  In this process, be cautious; you only want to stop apps you originally installed!  The list of running apps also includes processes that are components of your device's Operating System.  So the rule is, if you don't recognize it as something you deliberately added to your device, you probably shouldn't touch it.

5. Uninstall the app and download it again

This is the final basic step in any software troubleshooting process.  It's usually effective when all else has failed.  You do, of course, need to be sure you're going to be able to download it again!  Make sure you know your Google Play account information to reinstall apps purchased through that marketplace.  You may need to contact Amazon Android AppStore support for assistance reinstalling games from their store.

To uninstall an app, go to the Settings menu and find your app.  Tap the button marked Uninstall.  

Need further help?
  • Items on Android -- a new inventory tool for your Rare Gems!

Rare Gems you earn or receive from friends are now stored in the new Items box.  This will help you view your inventory and choose the best way to boost your next game!  You must be logged into your Facebook account to view and use your Rare Gems stored in Items.

  Just like your Daily Spin, you can access Items by tapping the up arrow at the bottom of the game's main menu.
  Click on Items to view your available Rare Gems! You will see a notification if new Gems have been added since you last viewed your inventory.

How can I tell which Rare Gems are free and which cost Coins to use?

As always, you may have a mix of earned or rewarded Rare Gems and those shared by friends. Earned or rewarded Rare Gems, such as the Blazing Steed you can earn each week through the 5-Spin bonus, are free to use.

  A free Rare Gem like this Blazing Steed says simply USE NOW.
  A shared Rare Gem like these Kanga Ruby invitations from friends shows a Coin price underneath.  The envelope symbol also helps to differentiate shares from free gems.

How many Rare Gems can I store in Items?

The limits are five of each free Rare Gem and 25 of each shared Rare Gem!  That should keep you rolling in riches!

Why are some of my Rare Gems grayed out and unclickable?

At this time, not all Gems are available for all platforms.  If you are playing on Facebook as well as on mobile devices, your inventory will be visible to you everywhere, but we wouldn't let you try to harvest something in a place where it won't do you any good!  If a Gem is grayed out on your phone or tablet, you can enjoy it later in your browser on Facebook.

Why do some Rare Gems show up as vaulted?

Certain Rare Gems are only available for a limited time, such as Rock-It Blast and Ice Burrst. Those Rare Gems will remain in your inventory in a vaulted state during periods when they are not available for use.  When these Gems come back for everyone, yours will still be waiting for you!

Need further help?
  • Daily Spin FAQ

We love our players, and the Daily Spin is one of the ways we show it!  Just by launching the Bejeweled Blitz Android app, you can win free Coins with no more effort than a single swipe of your finger.  

How often can I spin?

You can play Daily Spin once for free per day. This free Daily Spin is reset at 10pm Pacific Standard Time.

You can also purchase additional spins.  Simply click GET SPINS after your free Daily Spin! 

If you already left that screen, just open the Options menu by tapping on the Up Arrow icon at the bottom of the game's main menu:

Then tap Daily Spin:

Then tap GET SPINS to purchase extra spins:

Once you've purchased your additional spins, you will see the count of your remaining spins appear under the button:

Tapping the Spin button will use one spin at a time, and the number displayed will decrease by one with each use.

How do I claim my Coins from my Daily Spin?

Your Coins are awarded automatically. 

What is the 5-Spin Bonus?

This is our way of rewarding our players even more for coming back every day!  If you make at least five spins within the week (the Bejeweled Blitz week starts at 10 AM Pacific Standard Time on Tuesday), you will receive an exciting Rare Gem that you can use for free!  Both free and paid Daily Spins count toward your weekly total to earn your free Blazing Steed Rare Gem!  There is a limit of one free Blazing Steed per player, per week.

Offline Spins do not count toward your bonus, so make sure to log into Facebook and use your Spins while connected in order to earn your free Blazing Steed each week!

Can I share my Coins with friends?

At this time, Daily Spin winnings cannot be shared from the Android app.  If you plan to share Coins, you will want to run your Daily Spin through Facebook in your browser rather than on your Android device.

Need further help?
  • After the latest update, my Rare Gems all show as Unavailable, or I don't see my Daily Challenge anymore.

If your stored Rare Gems in your Items box are showing as Unavailable, or you have lost your Daily Challenge menu icon, your profile data simply needs to be refreshed between your device and our servers. There are a couple of ways to make this happen:

  1. Play a round of Bejeweled Blitz!
    It's the easiest and most fun way to refresh your connection. (If you are on a mobile device, make sure you are logged in to Facebook first, or you'll be playing in offline mode.)
  2. Tap on "Stats" beside your name on the leaderboard. 
    Find your leaderboard plank, and tap on the word "Stats." This will cause your game to reach out to our servers and refresh your profile data. (Again, you must be logged in to your Facebook account for this to work.)

After your data is refreshed, you can return to your Items box and see your cache of Rare Gems has been restored for use; and next time you look at the main menu, you will find Starcats awaiting you.

If step 2 didn't work for you, that's because Bejeweled Blitz feels neglected by your choice not to try step 1. Play a game, and you're sure to see results!

Need further help?
  • Rare Gems

Rare Gems are rare and beautiful gems which you can find and harvest by playing Bejeweled Blitz. Each Rare Gem has its own unique gameplay effect!


The Moonstone splinters into three fragments and lands in your game board as a trio of Star Gems to start you off!  It's like Mystery Gem times three, without the mystery!

Cat's Eye:

After your Last Hurrah has rewarded you for any special gems you had left on the board, Snackers will appear with eyes ablaze to help you score even higher!  His multiplier is triple your final multiplier in the game, and each blast from his laser eyes is as powerful as a flame gem detonation!  Snackers will rescue a lackluster game or send a great one into the stratosphere!

Phoenix Prism:

The Phoenix Prism captures the light reflected from all the gems on the board, giving it a beautiful rainbow shine. Due to this unique interplay of light and color, the prisms are Wild Card gems, able to be swapped to any nearby pair of gems to create an intense chain reaction, each prism causing a diagonal line of gems to explode.

The Phoenix Prism comes in batches of six gems, but only one gem can shine at any given time! Once you match your first prism, you will see the next light up within moments. Match it quickly to bring out the third! If you don’t use all six within the minute available, don’t worry; you’ll see any remaining prisms working to jazz up your Last Hurrah.

Once all your prisms have burst, and your eyes have feasted on the dazzle of colors, the phoenix himself will appear! (Okay, it could be a girl phoenix; it’s impolite to ask and downright rude to check!) As he takes his final bow and is reborn, a shower of his own feathers falls around him. Whichever feather he catches in his beak will determine the coin bonus you receive on top of the coins already earned in the game.  These will automatically be added to your Coin balance.

Blazing Steed:

When you harvest a Blazing Steed Gem, you will begin your next game with Blazing Speed, which causes gems to drop more quickly and turns every match into an explosion! Blazing Speed usually lasts eight seconds, but this special opening lasts ten so you can start out with a bang, a blast, and a ba-boom!

But wait, there’s more. Even after the initial Blazing Speed burst fades, the Blazing Steed continues to make his presence felt. For the whole game, keep an eye on the Flame Gems you match—they’re bigger, better, blazing-er versions of their normal selves, taking out a larger area and earning more points.

Finally, when the clock runs out, a herd of fiery horses will stampede across your gameboard, scattering and detonating extra Flame Gems in a blaze of glory!  

The Blazing Steed is our special gift to our devoted daily players! While you can find it at random like other rare gems, you can also earn a free Blazing Steed every week through the simple act of completing your Daily Spin at least 5 times within a week. You can use your free Daily Spins or speed up the process by purchasing extra spins.

When you have earned your free Blazing Steed, you will notice that you have something new waiting in your Items inventory.  

Kanga Ruby:

Meet the magnificent mustachioed marsupial! The king of kapow! Bruce, the boxing kangaroo! The Kanga Ruby is here to pound gems on your behalf with fists of furry fury! Whenever he appears on screen, a well-placed blow will be delivered to your board, destroying a section of gems. 

The Blitzing boxer will turn up to deliver his roundhouses at least three times per game, but you can motivate him to come back even more often by destroying red gems! A Kanga Ruby's favorite gem is red, and as you match these, you will see his meter filling at the top of the board. The more red gems you match, the faster he will return to take another shot!

At the end of the game you will be awarded 100 coins for each red gem you destroyed!  

Don't forget to Share your Kanga Ruby at the end of the game! As you share this rare gem, your friends will get to play with evolved Kanga Ruby 2 & 3! (The evolved gems are currently not available on mobile, so be sure to check them out on Facebook!) 

The Rare Gem Vault

We love to bring new Rare Gems out to play from time to time! Special occasion Rare Gems like Flower Power, Rock-It Blast, and Ice Burrst are available for a limited time before being returned to the vault. Don't worry--your favorites never stay gone for too long!

Need further help?
  • Daily Challenges in Bejeweled Blitz: The Future Is Meow!

The Bejeweled Blitz Daily Challenge is the latest innovation in gem-matching glory! From your game's main menu, click or tap the Daily Challenge button to see today's mission goals, plus the potential rewards that await you.

  The challenge parameters will change every day. If the challenge involves playing with a particular boost or Rare Gem, that will be indicated in the space for those icons, but best of all, you will get the boost(s) and/or Rare Gem for free!

Your score goals will vary based on the challenge difficulty. Reach the score required for Bronze, Silver, or Gold Star Cat, and you will earn a reward! Rewards also vary by challenge but will include Coins and/or Rare Gems.

Your first try at the Daily Challenge is free, every day! If you aren't satisfied with your score (or if you just want to play the unique and exciting challenge again!), you can pay Coins for subsequent rounds.

Each reward tier can be earned only once per day. For instance, if you replay the challenge after winning the Bronze level reward, you have the chance of winning Silver or Gold on your next try, but you will not receive the Bronze a second time.

If you are playing Bejeweled Blitz on iOS or Android, please note that you must log in to Facebook before playing the Daily Challenge in order to receive any rewards you might qualify for. The game will remind you of this if you try to start a Daily Challenge level while offline.

What if I don't have a Facebook account?

If you are playing Bejeweled Blitz on iOS or Android without connecting to Facebook, you can still enjoy the thrill of the unique gameplay experience every day! You will see a Daily Challenge button below the Play button. However, rewards can only be delivered through a Facebook account, so offline Daily Challenges are truly their own reward. 

The icon is spinning!

Spinning Daily Challenge icon is still loading

If you load Bejeweled Blitz on iOS or Android, and the Daily Challenge icon is spinning, it is downloading the current challenge to your device. This shouldn't take more than a moment over a strong connection. However, if you have just updated the app, this may take up to a minute.

Need further help?
  • Bejeweled Blitz for Android

You've asked for it, you've clamored for it, you've kicked down our doors about it (thanks for not literally doing that last part, by the way).  And it's finally here, Bejeweled Blitz for an Android device near you!*

*Probably in your pocket or on your desk.

The Bejeweled Blitz app is a free download through Google Play, and it comes with 100,000 free Bejeweled Blitz Coins to get you started!  

This title requires Android OS 2.3 or higher.  

Need further help?
  • "Encore" and "Feathered Fury" Information

Great games deserve an encore! With our new feature, you get the chance to make your best games even better with an extra 10 seconds of play and a huge boost to your score, courtesy of Feathered Fury – Bejeweled Blitz’s resident ninja!

When you’re close to a good score but your 60 seconds has run out, Feathered Fury may decide to swoop in and offer you an encore. For a small coin fee, you can keep playing for 10 seconds after which he’ll return to fill the board with Special Gems and take your score to new heights faster than you can say, “Ninja Power"!

You can never be sure when the elusive and mysterious Feathered Fury will decide to make an appearance, but he usually shows up when you're having a good game and just need that final boost to keep your scores going strong.

If you don’t want to take Feathered Fury’s offer, just tap on the “No Thanks” button or wait 30 seconds and it will disappear on its own. It’s okay, he understands.

Need further help?
  • I made a purchase and the items were not delivered.

If your in-app purchase was not successfully delivered, we deeply apologize for this error. We recommend powering your device off and back on, then tapping the Restore button in the game's Shop if your items have still not appeared.

If the Restore button does not resolve this error, please click Contact Us below, and include the details regarding your purchase. 

  • What device are you using to play the game?
  • What is your Android OS version on this device?
  • What specific item/s were you attempting to purchase?
  • What was the date and time of the purchase?
  • Were you connected through wifi, 3G, or 4G at the time of the order?
  • Have you ever made an in-app purchase in the past, and was it successful?

Thank you for whatever details you are able to provide.

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