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iPhone & iPod Touch
iPhone & iPod Touch
Basic Troubleshooting for iOS Games
If your game is crashing on your iPhone, iPad, or iPod Touch, try the steps below:
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Restart your device.
Your iOS device is a computer, and just like any computer, it sometimes needs to be turned off and on. This simple step will resolve many issues! To power down, press and hold the Power button until the red slider bar appears on the screen. Then drag the slider to confirm you want to turn your device off. Wait a moment before you press and hold the Power button again to turn it back on.
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Reset your device.
Press and hold the Power button and the Home button at the same time, holding for more than 10 seconds. Don't release until the Apple logo appears.
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Uninstall and reinstall the game.
Just like your device is a computer, your app is a piece of software, so the same basic steps can be useful. "Uninstall and reinstall" is a simple troubleshooting measure.You can uninstall an app by pressing and holding the app icon until it wiggles, then tap the "x" on it. Reinstalling is as simple as reconnecting through iTunes!
Of course, uninstalling the app will result in the loss of all game progress and user profiles created. It is possible to back up the data through iTunes so that you can restore it. To restore a previously saved state for your apps, connect your device, and open iTunes. Right-click the device's name, and select "Restore from backup."
If you need further assistance with your game, please click Contact Us below!
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EspañolI purchased Peggle Nights and want to put it on my other Apple iDevices; do I need to purchase the game again?
No, you do not need to purchase the game again to use it on your other Apple iDevices, as long as you are using them same iTunes account for all devices.
Please do the following to install your purchased Peggle Nights on your other devices:
- Launch Peggle on your device.
- Tap the Store button on the bottom right of the screen.
- Tap Buy Now for (your currency).
- Tap Confirm your in-App purchase and then BUY.
- You should be signed in to your iTunes account already, but if not, sign in with the account used to purchase Peggle and Peggle Nights for your original device.
- You will see the message You’ve already purchased this. Tap OK to download it again for Free
- Tap OK
The message Your purchase has been successful will appear, but you have not purchased the game twice. You are ready to play Peggle Nights on your other device!
Enjoy the game!
I purchased Bejeweled 2+Blitz but have since deleted it. Can I reinstall it?
Although Bejeweled 2+Blitz has now been removed from iTunes and the App Store, you should still be able to redownload it to your device if it is in your purchase history. If you have removed the game from your device but wish to reinstall, follow these steps:
- Visit the App Store on your device
- Click on the "Purchased" tab
- Your full list of Apps should include Bejeweled 2+Blitz. Tap the cloud icon to download it back to your device.
If you have further questions on this process, visit the Apple support page: http://support.apple.com/kb/ht2519
Can I save my game progress for my iOS game? What about resetting it to a previous saved state?
It is possible to save your progress in a game by syncing your device with your computer through iTunes.
What PopCap Games titles are available for iPhone/iPod Touch?
The following titles are available:
- Allied Star Police (free App with a great story behind its creation! Check it out on the PopCap blog!)
- Bejeweled (New!)
- Bejeweled Blitz (free App!)
- Bookworm
- Candy Train (free App!)
- Chuzzle
- Escape Rosecliff Island
- Peggle
- Peggle Nights (in-app purchase within Peggle)
- Plants vs. Zombies
- Zuma's Revenge (New!)
We are working on other great PopCap titles - watch this space for updates!
To get any of these great games, please visit the App Store or iTunes!
I can't find Stinky the Snail in my Zen Garden!
Since the new iPhone/iPod Touch update to Plants vs. Zombies has brought the Zen Garden to life on that device, we've been hearing from a number of you that you're worried about Stinky the Snail because he's gone missing!
Well, he's not really gone...he's hiding! Stinky is a snail, and roaming that garden for you is a lot of hard work, so he takes little naps behind the flowers. Look closely, and you'll see the little sparklies that give away his hiding place! We also suggest planting all the tall plants like Chompers, Cactuses and Tall-Nuts on the back row so you have better visibility of the garden and Stinky's napping spots.
We've included a couple of screenshots below to point out Stinky's hiding places. Click the thumbnails to see the full versions!
Enjoy the game!
iPhone/iPod Touch screenshot:
iPad (HD version) screenshot:
I can't hear the game sound effects on my iPhone/iPod Touch.
iPhone
There is a toggle button on the side of your iPhone that silences the ringer and other tones. If this is set to silent it will silence the game effects.
iPod touch
The sound effects for the game are on the same channel as your music. So, while you can enable/disable the sound effects within the game, the only way to change the volume of the sound effects is the volume control for the main device.
I can't "Solve the Equation" in Escape Rosecliff Island!
Having trouble with the "Solve the Equation" part of Level 5 in Escape Rosecliff Island? This is a common area of confusion caused by the way our minds process equations versus the order in which hidden object games want us to choose items. We look at "4+6=" and know the answer is "10," and we want to click on the components in that order.
The game, however, considers that the "10" is the missing piece in the mostly complete expression of the equation! If you click on "10" first, then click on "4+6=" to place the "10" where it belongs, you will complete the step!
Here are some screenshots to illustrate:
How do I update my PopCap game on my iOS device?
If you wish to update your PopCap game on your iPad, iPhone, or iPod Touch, and an update is available, you can follow either of these sets of steps:
On your device:
- Go to your home screen
- Select AppStore
- Select Updates
- If the update is available, select the PopCap App to update, or allow all to update (you may have multiple updates available for other Apps)
- Enter your iTunes password and click OK
- Select Free
- Select Install
- Allow the game to update!
On iTunes
- Connect the device to your computer with the USB cable
- Open and log on to your iTunes software
- Under Library select Applications
- At the bottom of the screen click on X Updates Available
- On the My App Updates screen you can download the updates independently, or you can click Download All Free Updates
- On the left hand column, select [your device name]
- On the tabs that are available, select Applications
- Check the box next to your PopCap game
- On the top menu bar in iTunes click File
- Then select Sync [your device name]
- Allow the device to fully sync before correctly disconnecting it from your computer
Bejeweled Blitz on iOS
Boosts FAQ
Boosts are special power-ups that you can purchase using Coins. They each last for three games and you can use up to three Boosts at a time.
How do I choose my Boosts?
At the beginning of each game, you will see the Boost Select screen. From here you can see how many Boosts you have remaining from previous purchases, add or remove new Boosts, and add Coins if you don't have enough to use your selected Boosts.
Will my Boosts automatically refill when they're empty?
If your Boosts run out during a session of Bejeweled Blitz, by default they will automatically refill as long as you have enough Coins to pay for them. When you leave and start a new session your Boost selection will not auto-refill from a previous session (same thing if you switch to a different computer, user profile, or Facebook user account).
You can select whether or not you want Boosts to auto-refill on the Options screen. Just click the box to toggle auto-renew on or off.
Tell me more about the shiny new Bejeweled Blitz for iOS!
The new Bejeweled Blitz app is a free iTunes download to your iPhone, iPod Touch, or iPad, and it comes with 50,000 free Bejeweled Blitz Coins to get you started!
Bejeweled Blitz for iOS is the all-new app that puts fewer screen taps than ever between you and your next minute of gem-swapping joy! Okay, it's really just one or two taps fewer, but still, those are valuable seconds you can use to run your Daily Spin right there in the app!
What if I already have the original Bejeweled 2+Blitz app?
You will need to download the new app in order to play Bejeweled Blitz. It won't replace the Bejeweled 2+Blitz app, and you can still choose to launch Bejeweled Blitz either through its own icon or through the Bejeweled 2 menu, but the new app must be installed. It's essentially a free upgrade to the new version that's faster, prettier, and packed with great features, plus lots more to come!
When you next launch your Bejeweled 2+Blitz app, you will see that the "Play Bejeweled Blitz" icon invites you to "Get Bejeweled Blitz!" Simply tap that icon to download the new app.
What features are included in this new Bejeweled Blitz for iOS app?
First of all, we've got plenty of updates already in the works, so if you don't see your favorite features listed below, don't worry. We want to make this the ultimate Bejeweled Blitz app, so we'll keep adding and improving! But for now, the game features include:
- Daily Spin (yes, right there in the app!)
- Sharing high scores and Rare Gems to Facebook
- Offline mode (play with one free boost per game!)
- Your first 50,000 Coins free!
- Coins purchasing through iTunes for fast and easy reloads
- Gorgeous graphics (even on the iPad)!!!
I can't see my Ranks, Levels, and Experience Points in the App!
The game is connecting to Facebook, so don't worry!, your Ranks, Levels, and XP are still accumulating and being recorded. When you next visit Bejeweled Blitz on Facebook, you will see the updated Rank, Level, and XP you've earned while playing on iOS. But rather than waste valuable screen space, we have decided to give you a full-screen game board on your device!
I can't seem to launch the new app through the original app! What's wrong?
If your original Bejeweled 2+Blitz app has not been updated in recent months to the most current version, then it will not be compatible with the new app. Since the original app has been removed from the App Store at this time, there is no way to update it. You will still be able to launch the original app to play Bejeweled 2! However, the new Bejeweled Blitz standalone app must be launched separately rather than through the Bejeweled 2+Blitz menu.
I can't rotate my game to landscape view!
For greater flexibility with future updates, we have at this time removed the landscape option from Bejeweled Blitz. We may look into restoring it in the future, but there is no current plan in place to do so.
Rare Gems
Rare Gems are rare and beautiful gems which you can find and harvest by playing Bejeweled Blitz. Each Rare Gem has its own unique gameplay effect!
Moonstone:
The Moonstone splinters into three fragments and lands in your game board as a trio of Star Gems to start you off! It's like Mystery Gem times three, without the mystery!
Cat's Eye:
After your Last Hurrah has rewarded you for any special gems you had left on the board, Snackers will appear with eyes ablaze to help you score even higher! His multiplier is triple your final multiplier in the game, and each blast from his laser eyes is as powerful as a flame gem detonation! Snackers will rescue a lackluster game or send a great one into the stratosphere!
Phoenix Prism:
The Phoenix Prism captures the light reflected from all the gems on the board, giving it a beautiful rainbow shine. Due to this unique interplay of light and color, the prisms are Wild Card gems, able to be swapped to any nearby pair of gems to create an intense chain reaction, each prism causing a diagonal line of gems to explode.
The Phoenix Prism comes in batches of six gems, but only one gem can shine at any given time! Once you match your first prism, you will see the next light up within moments. Match it quickly to bring out the third! If you don’t use all six within the minute available, don’t worry; you’ll see any remaining prisms working to jazz up your Last Hurrah.
Once all your prisms have burst, and your eyes have feasted on the dazzle of colors, the phoenix himself will appear! (Okay, it could be a girl phoenix; it’s impolite to ask and downright rude to check!) As he takes his final bow and is reborn, a shower of his own feathers falls around him. Whichever feather he catches in his beak will determine the coin bonus you receive on top of the coins already earned in the game. These will automatically be added to your Coin balance.
I bought a Rare Gem but I didn't get to use it; what happened?
Please note that the Rare Gem will only appear if you play again once you've chosen to harvest it. If you refresh your Web browser or browse to another page, the Rare Gem will vanish and your Coins will be returned to you.
Daily Spin FAQ
We love our players, and the Daily Spin is one of the ways we show it! Just by launching the Bejeweled Blitz for iOS app, you can win free Coins with no more effort than a single tap.
How often can I spin?
You can play Daily Spin once for free per day. This free Daily Spin is reset at 10pm Pacific Standard Time.
You can also purchase additional spins through iTunes. Simply click GET MORE after your free Daily Spin!
If you already left that screen, just open the Options menu by tapping on the Up Arrow icon at the bottom of the game's Main Menu:
Then tap the tab labelled Daily Spin:
Then tap GET MORE to purchase extra spins:
Once you've purchased your additional spins, you will see the count of your remaining spins appear on the Spin button itself:
Tapping the Spin button will only use one spin at a time, and that number will decrease by one with each use.
How do I claim my Coins from my Daily Spin?
Your Coins are awarded automatically.
Can I share my Coins with friends?
At this time, Daily Spin winnings cannot be shared from the iOS app. If you plan to share Coins, you will want to run your Daily Spin through Facebook in your browser rather than on your iOS device.
Why don't I see the 5-Spin Bonus?
The 5-Spin Bonus is not a feature of Bejeweled Blitz for iOS at this time. This does mean also that Blazing Steed is not currently available in the app, though the other Rare Gems can be found and used!
