Customer Support

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  • I can't sign on to my user account!

We endeavor to keep things simple with accessing your user account, but if problems do arise, the basic troubleshooting steps below should help get you back on track!

Can't sign in to your PopCap User Account?

Start at the top: are you sure you're entering the right email address and password?  It's so easy to lose track of which email address you used on which website, and the need for unique passwords on every site makes it even harder.  There are all kinds of great programs available for securely storing usernames and passwords; I would be lost without that kind of help!  

Also, don't forget that passwords are case-sensitive, so check that your CAPS LOCK is not turned on. 

If you are still unable to access your account, you can reset your password. You will need to be able to receive mail to the email address used when you created your account.  If you no longer have access to that email inbox, please simply create a new user account with your current email address, then contact Customer Support for assistance locating your order history.

How to reset your password:

There are two ways to change your password, the first while you are logged into your account, the second if you cannot remember your password and cannot access your account.  

If you are already logged in, simply click Edit beside Contact Information while signed into your Account page.  Check the box beside "Change Password" to advance to the next step.  You will need to re-enter your current password here as well.

If you are unable to sign in:

  1. Click here to sign into your user account.
  2. Click the Forgot your password? link above the Sign in button.
  3. Enter the email address used to register your account, then click the Continue button.
  4. Check your email inbox for an email from PopCap Customer Service titled Password Reset Confirmation for <your name>. Click on the link in the email to change your password. 
    Note: If you use spam-filtering technology on your email, be sure to add us to your address book so you can receive your Account Activation email from PopCap Games. Add this address to your list: If you do not receive our email, please check your spam or junk mail folder as the email may be detained in error. 
  5. A new browser window will open (you will need to be connected to the Internet). Enter your new password, then reenter it to verify.
  6. Click the Reset a password button.

How to log out of your account:

To sign out of your account, simply click on Sign Out either at the top right corner or beside your name on the account info page.

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